Flyachilles レビュー 

508
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We bought a smaller set which we thought would look nice in an area we were having cleared along our driveway, once it was cleared we both agreed they were too small and decided to trade out the 2 w... もっと見る

5つ星のうち1の評価

If I could give Flyachilles a lower rating, I would. I placed an order for a ceiling fan on July 25, and 44 days later, it still hasn't arrived. Every time I contact customer service, a friendly... もっと見る

企業が回答しました

5つ星のうち5の評価

I have not received my item yet. This rating is based on the questions they’re asking. 1. The shopping experience in the website is pretty good. There are plenty of picture and details. They do no... もっと見る

5つ星のうち5の評価

Easy site to explore. Great looking products. Left an email to correct wrong mailing address and not applying discount code. Easy to respond to your gmail. Thank you

企業情報

  1. 日用品店
  2. 家具店
  3. ホーム センター
  4. 景観照明デザイナー
  5. 照明専門店
  6. 照明卸業者

当該企業による記述

Flyachilles offers stylish lighting, ceiling fans, furniture, and home décor for indoor, outdoor, residential, and commercial spaces. We are committed to quality products, secure shopping, reliable delivery, and helpful customer service.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

508件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 60%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(508)

過去12か月のレビュー数: 302

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Flyachilles is a Disappointing operation

Flyachilles is a totally unsatisfactory operation! My light fixture was manufactured in Asia and was of poor quality. The fixture was not UL listed so unsafe to install. They don’t have a return and refund policy that is fair to consumers. They send multiple messages to negotiate a unreasonably small refund. I don’t recommend that you buy from Flyachilles or any other company that ships from Asia. There are other lighting companies which don’t manufacture their own products and are operating similarly under different name ie Vakkerlight. Buyer beware!!

2025年10月4日
自発的なレビュー
Flyachilles ロゴ

Flyachilles からの回答

Hi Debra,

We’re truly sorry to hear that your experience did not meet your expectations.

First, we want to clarify that our lighting products are manufactured according to international safety standards, and many of our fixtures are UL-listed or certified under equivalent safety compliance depending on the specific model. We take product safety extremely seriously and would never offer items that are unsafe for installation.

Regarding manufacturing location, like many global lighting brands, our products are produced through established international supply chains. Manufacturing origin does not determine product quality — quality control and compliance do. Every item is inspected before shipment.

As for the refund matter, our goal is always to find a fair and reasonable solution based on the order condition and return policy. We never intend to “negotiate down” unfairly, and we regret if our communication gave that impression.

We would genuinely appreciate the opportunity to review your specific order details again and reach a resolution that feels fair to you. Our support team has reached out directly to continue the discussion.

Your feedback is important to us, and we remain committed to improving both our service and communication.

Flyachilles Support Team

5つ星のうち1の評価

I was told a lie and i'm highly disappointed

I just want to say i am highly disappointed in this company. I made a very large order for my home project and my sons room. Initially, i was offered free express shipping but during checkout it only showed the standard shipping. I went ahead to place my order of over 1,000 bucks. When i reached out to customer service to apply the express shipping i was asked to pay an extra 160 bucks for express shipping, which i did. 6 of the items were immediately shipped and i was told the pending 3 items will be shipped in 2 days time. 5 days later and no tracking number. i even wrote an email and was ignored. I finally contacted support again and was told the 3 items were shipped via standard shipping. why??????????????????????? This will really affect my plans and ruin our designs. This company is proving to be unreliable and they do not care about their customers at all.

2026年2月3日
自発的なレビュー
Flyachilles ロゴ

Flyachilles からの回答

Hi Mia,

We’re sincerely sorry to hear how frustrating this experience has been, especially for a large and time-sensitive home project.

We would like to clarify that our shipping options are determined at checkout based on inventory availability and destination. In some cases, partial shipments may occur when certain items are ready earlier than others. However, we fully understand that the change in shipping method for the remaining items caused confusion and inconvenience, and we apologize for that.

Regarding the express shipping request, any additional charge is based on carrier upgrade costs rather than a promotional adjustment, but we regret that the process did not feel clear or seamless on your end.

Most importantly, we never intend to mislead our customers. If our communication fell short, that is on us — and we take that seriously.

Our support team has reached out again to review your order details and ensure the remaining items are handled properly. We truly value your business and would like the opportunity to make this right.

Flyachilles Support Team

5つ星のうち5の評価

Simple, discreet, clean Lighting for steps

I needed a discreet, simple light to brighten up the 3 set of steps leading to my front door. There are no street lights in our private community and the porch lights do not light more than the 3-4 top steps. The 2 lower set of stairs are made of railroad ties and I couldn't find anything that I liked. I found these with a simple google search and loved the recessed lampshade and that they were LED. I decided to put two on either side of 2 columns at the top set. The other two will each be on a railroad tie half wall on one side of each set of stairs going down to the driveway. I can keep them on from sundown to bedtime and cheer up the outside front from the street. Excellent price with discount on multiple lights.

2026年2月6日
自発的なレビュー
5つ星のうち5の評価

Very impressed with my Flyachilles experience

Very good experience with Flyachilles purchase. The customer support is always available. "Claudia" is, quick to respond and thorough. I received detailed answers on phone as well as emails. In addition, Claudia sent me the extra parts I needed for self-wiring at no charge. The product "LED strip lights" are good quality and beautiful. Also, they are a great price when comparing to other similar LED lighting at our landscape stores. I highly recommend Flyachilles products.

2026年2月4日
自発的なレビュー
5つ星のうち5の評価

Best customer service

Best customer service I have ever experienced. Communication was very quick and they truly wanted to resolve our concerns. They gave several solutions to our signage we were enhancing and offered us additional lightening to resolve the lack of light. We are very pleased with the results and would highly recommend
Flyachilles to others.

2026年1月2日
自発的なレビュー
5つ星のうち5の評価

Delay in shipping

There was a big delay in shipping and the staff at flyachilles handled everything promptly and professionally! Product was fantastic also. I would highly recommend this company! Thank you flyachilles staff!!!

2025年11月27日
自発的なレビュー
5つ星のうち4の評価

Beautiful designs. Don’t take Discover cards

Our only issue was that you do not take Discover, so we needed to use an alternate payment method. We love your designs, and the light we chose; not only for its unique design, but also for the number of lumens, which will provide bright light for our kitchen island.

2026年1月27日
自発的なレビュー

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