Focus360 took our money for an SBEM certificate, did none of the work and have now gone into liquidation. Their Director Sam Guest has started a new company SustainPlan doing the same thing, he refu... もっと見る
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レビュアーのコメントを見てみましょう
I’ve worked with a few sustainability consultancies over the years, but Focus 360 Energy has genuinely been a breath of fresh air. They’re responsive, easy to deal with, and know their stuff inside ou... もっと見る
Eventually got a SAP Report but way over the agreed time frame and zero contact about delay. Made multi attempts to make contact during this process and get an update via email and telephone, but no o... もっと見る
The guys at Focus 360 have been fantastic. When we had a last minute request from our client to provide a number of EPC surveys they stepped in to help out. Will kept us informed of progress through... もっと見る
企業が回答しました
企業情報
Focus 360 Energy について
当該企業による記述
Focus 360 Energy are experts in sustainability and energy efficiency offering a wide range of compressive services, covering everything from individual domestic and Commercial Energy Performance Certificates (EPC’s) to working with many repeating clients across a wide range of sectors which include, but not limited to independent investors with a small private rental portfolio, local authorities, architects, builders and developers. on a consultancy basis for large projects from planning stage through to completion.
Our team of knowledgeable professionals are highly trusted for delivering superior service and building lasting relationships with our customers.
At the forefront of what we do lies a dedication to customer satisfaction, offering tailor-made services to suit your particular business needs, providing an extensive array of energy assessment services that help companies stay on top of the ever-evolving regulations such as energy performance certificates (EPCs), minimum energy efficiency standards (MEES), simplified building energy modelling (SBEM), standard assessment procedure (SAP), air-tightness testing, and sound testing.
You can also rely on us for other property compliance solutions, assistance with new builds and conversions, plus professional consultation and MEES support.
Browse through our list of services today!
We prioritise friendly and informed customer service, answering all inquiries with expertise. Our flexible approach allows us to identify the ideal solution for your business while adhering to industry standards at every turn.
Through our services, we look forward to adding value to what you do best by taking care of regulatory requirements, energy efficiency needs, and safety measures.
See our reviews on
連絡先
86 Shirehampton Road, BS9 2DR, Bristol, 英国
- 03337727398
- enquiries@focus360energy.co.uk
- focus360energy.co.uk
3.5
まあまあ
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy customer
They were great. Offered to price match other quotes on every service I needed, and made it all happen quickly. Also made sure to help make life easy when it came to uploading relevant information. Will went the extra mile and offered to help with the building regs process beyond the scope of the services I paid for.
2026年3月19日
Quick and straight-forward service
2026年2月2日
Focus 360 Energy からの回答
Hi Peter, Thanks for your kind words!
Excellent service and great communication
We use Focus 360 regularly for a variety of services, and have always found them to be polite, helpful, and responsive. The system is clear and easy to use, and William has been incredibly communicative when accommodating requirements across a mix of projects.
2026年1月30日
自発的なレビュー
Focus 360 Energy からの回答
Hi Simon, Thanks so much for your kind words! We look forward to the next project
waited a long time
The company took a very long time to deliver the report that we requested.
2026年1月28日
Focus 360 Energy からの回答
Hi Darrell, Thank you for your review.
I have looked at the timeline of events and we were instructed on the 9/12/25 with our request for pre-payment and our pre -commencement checklist being sent out the same day.
Payment was completed promptly, but the pre-commencement checklist was not completed until 06/01/2026. after which point we had what we needed to commence work.
I then followed up to your email to raise a concern with the LPAs required Proforma as it has stated Part O (overheating is required) you declined our offer to quote for this to bolster the application on the 14/01/2026. We then completed the report on the 21/01/2026.
We recognised that our turn around after the 06/01/2026 was slightly delayed and we apologise as we have has an uncharacteristically busy January. Should you wish to make use of our services again we will of course endeavour to improve on your recent experience but we would as that our checklist is returned promptly to avoid any delays.
Focus 360 Energy からの回答
Hi David, Thanks for your kind words and continued support, we look forward to working with you on your next project!
Focus 360 Energy からの回答
Hi Thomas, thanks for your review. We are actively recruiting to bolster our team to negate any future issues with completion dates.
Regards Will and the rest of the Focus 360 Team.
The company has provided excellent…
The company has provided excellent support and assistance with the requested service.
2025年11月27日
Focus 360 Energy からの回答
Thanks for your kind words!
Having the customer dashboard is good
Having the customer dashboard is good
The only thing that would help further would be a target date for report delivery.
2025年11月16日
Focus 360 Energy からの回答
Thanks for your kind words!
Zero communication
Spoke to a nice gentleman and all started really well. got a quote and thought about it for a week. paid and heard zero. called many times asking for a call back and never got one. Was told system is automated and should of had emails. after over a week a gentleman called me and we arranged a call to go through the report. I was never called back. Such poor communication. report is missing information on things to improve.
Update 11/11/2025: William called and provided some answers, So I will improve my rating because I am now getting somewhere. But I cannot give top rating as its still a little concerning how hard it is to reach anyone. William handled the call very well and is going to double check the rating information. King regards,
2025年11月10日
Focus 360 Energy からの回答
Hi Edward,
Thank you for your feedback, and I’m very sorry that I wasn’t able to make our original call at 6:30pm — this was an out-of-hours time arranged to suit your schedule, and I completely understand how frustrating it must have been to be left waiting. The call has since been rebooked, and we’ve now discussed your report together.
I’d also like to clarify that the report does include an improvements section. As your property achieved a strong B rating, there are only limited ways to improve further — in this case, the only significant upgrade available would be the addition of solar panels. A few very minor adjustments have been noted and will be updated in your report.
Thank you again for taking the time to share your experience — your feedback helps us ensure we maintain the highest standards of service.
Focus 360 Energy からの回答
Hi Alan,
Many thanks for taking the time to leave a review. It looks like part of your message didn’t come through fully, but we really appreciate your kind words and are delighted to hear you were happy with the service and that our team went out of their way to assist you.
Best regards,
The Focus 360 Energy Team
Domestic SAP report
I needed a domestic SAP report unexpectedly quickly - it was produced with the minimum of fuss and with a positive result - highly recommended!
2025年10月5日
Quick and efficient response
2025年10月3日
Multiple projects, all run perfectly
We have worked on many projects with the team at Focus 360, their response rates are the best in the business and they cover such a wide range of services we tend to hand all of the keys to them and their team.
You won't be disappointed!
2025年9月17日
自発的なレビュー
Very efficient and Professional
I’ve worked with a few sustainability consultancies over the years, but Focus 360 Energy has genuinely been a breath of fresh air. They’re responsive, easy to deal with, and know their stuff inside out. From planning to post-completion, they’ve made the whole compliance side of things feel straightforward, which is rare. It’s clear they actually care about getting it right, not just ticking boxes. Would definitely recommend them to anyone in the industry
2025年8月22日
自発的なレビュー
We were looking for a Bristol company
We were looking for a Bristol company, after paying discovered it was in London.
2025年8月19日
Focus 360 Energy からの回答
Hi, thank you for your feedback. Although our head office is in London, we operate nationally and carry out surveys across the UK, including Bristol. We have a local assessor based in Bristol and complete surveys there on a weekly basis, so location does not affect service or pricing. If there is a specific concern with your booking, please feel free to email me directly at enquiries@focus360energy.co.uk and I’ll be more than happy to look into it for you.
All very straightforward
From the initial quote, through uploading of info, to receiving the report was very simple. The calcs started within a few days of paying the invoice, and was complete in about a week. Would definitely use Focus 360 again, no hesitation
2025年8月16日
Focus 360 Energy からの回答
Hi David, Thanks for your kind words. It was a pleasure, and we look forward to working with you in the future!
Focus 360 Energy からの回答
Hi Jon. Thanks for your kind words. We look forward to working with you in the future if the need arises.
I don't understand why I had to have…
I don't understand why I had to have this done ???
The staff very polite and helpful THANKYOU
2025年8月13日
Focus 360 Energy からの回答
Hi Coleen, we are in communication with your building control officer so we can get this resolved for you.
Very friendly pro active advice and a…
Very friendly pro active advice and a excellent prompt response and importantly for me first class communication
Well done I am definitely going to use your services again and again
2025年8月16日
Focus 360 Energy からの回答
Hi David, It was an absolute pleasure! We look forward to working with you in the future, Will and the wider Focus 360 Energy Team.
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