Focus360 took our money for an SBEM certificate, did none of the work and have now gone into liquidation. Their Director Sam Guest has started a new company SustainPlan doing the same thing, he refu... もっと見る
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I’ve worked with a few sustainability consultancies over the years, but Focus 360 Energy has genuinely been a breath of fresh air. They’re responsive, easy to deal with, and know their stuff inside ou... もっと見る
Eventually got a SAP Report but way over the agreed time frame and zero contact about delay. Made multi attempts to make contact during this process and get an update via email and telephone, but no o... もっと見る
The guys at Focus 360 have been fantastic. When we had a last minute request from our client to provide a number of EPC surveys they stepped in to help out. Will kept us informed of progress through... もっと見る
企業が回答しました
企業情報
Focus 360 Energy について
当該企業による記述
Focus 360 Energy are experts in sustainability and energy efficiency offering a wide range of compressive services, covering everything from individual domestic and Commercial Energy Performance Certificates (EPC’s) to working with many repeating clients across a wide range of sectors which include, but not limited to independent investors with a small private rental portfolio, local authorities, architects, builders and developers. on a consultancy basis for large projects from planning stage through to completion.
Our team of knowledgeable professionals are highly trusted for delivering superior service and building lasting relationships with our customers.
At the forefront of what we do lies a dedication to customer satisfaction, offering tailor-made services to suit your particular business needs, providing an extensive array of energy assessment services that help companies stay on top of the ever-evolving regulations such as energy performance certificates (EPCs), minimum energy efficiency standards (MEES), simplified building energy modelling (SBEM), standard assessment procedure (SAP), air-tightness testing, and sound testing.
You can also rely on us for other property compliance solutions, assistance with new builds and conversions, plus professional consultation and MEES support.
Browse through our list of services today!
We prioritise friendly and informed customer service, answering all inquiries with expertise. Our flexible approach allows us to identify the ideal solution for your business while adhering to industry standards at every turn.
Through our services, we look forward to adding value to what you do best by taking care of regulatory requirements, energy efficiency needs, and safety measures.
See our reviews on
連絡先
86 Shirehampton Road, BS9 2DR, Bristol, 英国
- 03337727398
- enquiries@focus360energy.co.uk
- focus360energy.co.uk
3.5
まあまあ
136件のレビュー
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この企業のTrustpilot 利用方法
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Excellent service
Excellent service. I requested this report on a Sunday evening, and it was completed by the Tuesday. Very simple process and quite reasonably priced.
2024年11月5日
Focus 360 Energy からの回答
Hi Nicholas, many thanks for the 5 Star Review!
Focus 360 Energy からの回答
Hi Ben,
thanks for your review and time on the phone. As discussed we produced the SAP earlier than the ETA original given. Admittedly there was an error which we rectified the same day it was brought to our attention. We understand your previous experiences with other companies prompted a review as above. But we are happ to see that due to our efficient handling of the situation you will look to be using us again.
Many thanks Will and the rest of the Focus 360 Energy Team.
Great Staff and happy to explain clearly what I need to do
It is absolutely great when I can talk directly to someone on the team. Will, Sam and Alex have all been very good at explaining stuff to me and are endlessly patient with me as my technical knowledge is non-existent.
2024年10月22日
Focus 360 Energy からの回答
Thank you for your kind words, Becky. We understand that Building Control compliance can sometimes be challenging to navigate. I'm glad to see that we did well supporting you. We pride ourselves on offering a service-led approach, so this is great to hear.
We look forward to crossing paths again soon. Thanks, Sam (Founder`)
Focus 360 Energy からの回答
Thanks for your kind words!
Focus 360 Energy からの回答
Thanks for your kind words!
Sap report
Once I uploaded the appropriate documents. The process was very quick, same day. Thanks Rauri, first class service .
2024年8月16日
Very professional and speedy service
2024年8月13日
Focus 360 Energy からの回答
Hi William,
thanks for you review!
Will and the rest of the Focus 360 Energy Team
Fantastic Service and Reports!
I found Focus360 online and my enquiry was directed to William, who was excellent in his service and attentiveness. I will be returning to Focus360 for any and all planning/consultant reports in the future.
2024年8月13日
自発的なレビュー
Focus 360 Energy からの回答
Hi Manny,
It was an absolute pleasure! We look forward to working with you in the future!
Kind Regards,
Will and the Wider focus 360 Energy team.
Focus 360 Energy からの回答
Hi Michael, thanks for your kind words! We look forward to working with you in the future.
Kind regards,
Will and the wider focus 360 Energy team.
Focus 360 Energy からの回答
Hi, thanks for your kind words! We look forward to working with you in the future.
Kind regards,
Will and the wider focus 360 Energy team.
EPC assessment - delays and no communication
On the day of my residential EPC appointment, no one showed up during the allocated time. My calls and email were ignored. The next day, I was able to reschedule when I chased them. I would have expected the new appointment to go better, but again, no one came nor contacted me. The assessor arrived an hour late. The actual assessment was professionally done, but the lack of communication leaves room for improvement.
2024年7月31日
Focus 360 Energy からの回答
Hi Fabienne,
First, thank you for your honest review. We take any opportunity such as this to review our process. We have since spoken with the assessor involved to rectify this issue. In terms of contact, once we were aware of the missed appointment it was our top priority to resolve this. In our experience this is best done through a phone call, it must be said that we did not have much luck getting hold of you via the initial contact number given. When you phone us via a different number a clear line of communication was established. We resolved this as quickly as we could with a new appointment date and time slot usually a 3-hour window. I do believe we were within that window.
In closing this has highlighted a key area for improvement and we will rectify this with immediate effect.
Many thanks for your review,
Will and the wider Focus 360 Energy team.
Fantastic service
Fantastic service. Clear and simple to use. We wanted to check u values for building regs. Excellent report.
Thank you
2024年8月5日
Focus 360 Energy からの回答
Hi,
Thank you so much for your kind words, it was a pleaseure working with you, please bear us in mind in the future!
Regards Will and the rest of the Focus 360 Energy team.
Very quick and positive response …
Very quick and positive response to my initial enquiry secured the business. Similar, brief response, once quote accepted and paid would have been reassuring, but SAP work completed quickly and efficiently. Part O report taking a little longer.
2024年7月30日
Focus 360 Energy からの回答
Hi John,
I have emailed you directly on this. As we were instructed on the Part O Much later than the SAP, It could not have been completed at the same rate. The calculation itself is far more in depth and makes use of the SAP results. Our Lead time for this service is often double that of our SAP lead time due to this.
Very good customer service any queries…
Very good customer service any queries quickly resolved highly recommend
2024年7月25日
Focus 360 Energy からの回答
Hi Julian,
Thank you for your kind words, it was a pleasure.
Regards,
Will and the rest of the focus 360 Energy Team
Above and beyond
The customer service from these guys has been faultless - including a willingness to go above and beyond to support me with a ventilation test certificate. Thoroughly recommended.
2024年7月25日
自発的なレビュー
Focus 360 Energy からの回答
Hi Paul, Thanks for your kind words and good luck with the house sale!
Regards,
Will and the rest of the Focus 360 Energy team.
Focus 360 Energy からの回答
Hi,
thanks for your review, bear us in mind for any future requirements!
Regards,
Will and the wider Focus 360 Energy Team.
passionate and knowledgeable
passionate and knowledgeable - helped with planning permission for my house
2024年7月4日
Focus 360 Energy からの回答
Hi Neil, it was a pleasure working with you!
Kind regards
Will and the rest of the Focus 360 Energy Team
Good and professional service would…
Good and professional service would definitely use again
2024年6月24日
Focus 360 Energy からの回答
Hi Alison, Thank you so much for your kind words.
Regards,
Will and the rest of the Focus 360 Energy Team.
Easy and quick process although the…
Easy and quick process although the calculations themselves took longer than expected.
2024年6月27日
Focus 360 Energy からの回答
Hi Rose, thank you for your honest review. It allows us to analyse our process, for continual improvement. We are currently going through a recruiting process to grow our team and reduce our lead times.
Kind Regards,
Will and the rest of the focus 360 team.
Focus 360 Energy からの回答
Hi Miles, thank you so much for your review! We look forward to working with you in the future.
Kind Regard, Will and the wider Focus 360 Energy Team
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