Foscam UK レビュー 

Foscam UK からの回答

2025年5月12日

Dear Stephen,

Thank you for your feedback.

We’re sorry to hear you’ve had difficulty reaching our tech support team. This isn’t the level of service we aim to provide.

We’re continually working to improve our response times and provide better service.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Alan,

We appreciate your loyalty over the years.

It’s great to hear that the new units are performing even better. We’re always striving to improve, and your feedback means a lot to us.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Gavin,

It’s great to hear you’ve been consistently happy with Foscam over the years.

We’re glad the FI9928P PTZ, V4EC, and R4M are working well for you, especially with the Starvis night vision. We’re always here to support you with any questions or assistance you need.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Paul,

Thank you for taking the time to share your experience.

We’re really pleased to hear our team kept you well informed and handled the out-of-stock situation promptly. After 15 years with Foscam, your continued support means a lot to us.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Clive,

Thank you for your feedback.

We understand the change in browser access may be inconvenient. This update was made to meet current security regulations and ensure safer, more reliable access through our official apps—without any additional cost.

We’re always here if you’d like help finding a solution that fits your setup.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Stephen,

Thank you for sharing your experience.

We’re so pleased our team could sort the floodlight camera issue with minimal hassle. We always aim to go above and beyond, and it's great to know we delivered that for you.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Adrian,

Thanks for your review.

We’re sorry to hear about the issue with the doorbell chime and that you didn’t receive a call back after leaving a message.

We did provide a resolution, but it seems we haven’t heard from you since.

If you're still experiencing problems or need further assistance, please don’t hesitate to get in touch, and we’ll make sure to resolve this for you.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Brian,

We’re so glad to hear you had a positive experience with our customer service and advice. We always strive to provide the best support, and it’s great to know we met your expectations.

With appreciation,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear John,

We appreciate your feedback.

It’s fantastic to hear that you had a great experience with our customer service team.

We pride ourselves on being knowledgeable and friendly, and we’re happy that came through for you.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Stephen,

Thanks for your feedback.

We’re glad to hear you love the cameras. Apologies for the delay in following up with you after your call. This isn’t the experience we want to provide, and we’ll make sure someone reaches out to you as soon as possible.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Mike,

Thanks for taking the time to write a review.

We’re happy to hear the camera was easy to set up and that you received it quickly. We aim to make home security as simple as possible for our customers.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Rob,

Thanks for your review.

We’re glad to hear you found our replies quick and polite. We always aim to provide efficient and friendly support.

Many thanks,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Graham,

Thanks for your feedback.

We’re sorry to hear about the issue with the screws for the junction box.
From our experience, the screws included with the box are the correct ones, and we’ve not had similar reports before.
However, we understand how frustrating it can be when things don’t go as expected.

If there’s anything more we can assist with, please don’t hesitate to reach out.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear David,

Thanks for your feedback.

We’re pleased to hear that we were really helpful.
We always aim to provide top-notch support, and we appreciate you sharing your experience.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Odd,

Thanks for your review.

We’re glad to hear your delivery was both fast and safe. We’ll continue to ensure timely and secure shipments for all our customers.

Many thanks,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Neil,

Thanks for your review.

We’re glad to hear that your order arrived as expected, despite the courier delay. We also appreciate your mention of our support team reaching out to assist with your account issue.

Your feedback means a lot to us.

Warm regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Eymundur,

Thanks for your review.

We’re happy to hear you’re pleased with the fast service. We’ll keep working to provide quick and efficient support for all our customers.

Kind regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear David,

Thanks for taking the time to write your review.

We’re pleased to hear you found our team helpful. If you need anything else, we’re here to assist.

Best Regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Tony,

Thank you for your feedback.

We're glad to hear you were happy with the delivery service. We’ll keep working to maintain and improve the experience.

Best Regards,
Sam
Customer Experience Manager

Foscam UK からの回答

2025年5月12日

Dear Stephen,

Thanks for taking the time to write your review.

We’re thrilled to hear you had such a positive experience with both our tech support and the system setup.

Apologies for the issue with the NVR, but we’re glad we could resolve it for you.

Your recommendation means a lot to us!

All the best,
Sam
Customer Experience Manager