Easy to purchase Harvey salt blocks, good price. Product arrived well packaged Did take longer than expected but appreciate I had a fairly big order. Would use again.
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レビュアーのコメントを見てみましょう
Long time after ordering before delivered then delivered to wrong address However Seems to have been an issue with delivery service and not from fountain softeners themselves
企業が回答しました
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... もっと見る
企業が回答しました
Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
連絡先
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, 英国
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything went how it should.
Everything went how it should.
Easy to find and order what I required
Delivered when you said it would be
Thank you
2026年5月18日
Fountain Softeners からの回答
We are constantly striving to provide excellent customer service so we are very grateful to receive your feedback. Thank you.
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback, we really do appreciate it.
Block salt ordered for my softener
I ordered block salt for my softener, and found some of the bags delivered in cardboard boxes were torn.
2026年5月6日
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback. We are sorry to hear that some of the cardboard boxes have been torn in transit by the courier, but we trust that the salt was undamaged. If you have any continuing issues, please contact us directly.
Fountain Softeners からの回答
Thank you for taking the time to provide this feedback, we really do appreciate hearing about your experience with us.
Great product
Great product, great service, reasonably priced.
Delivered on schedule.
Thank you.
2026年4月29日
Fountain Softeners からの回答
We are always looking to provide our customers with excellent customer service, so we are really pleased to receive your feedback. Thank you!
Reliable company
Great advice on the phone about replacing my current unit. Friendly installation engineer and a reasonable price.
2026年4月27日
自発的なレビュー
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback, we are glad to hear that the installation went well.
Won't buy from nor get near they again
Won't buy from nor get near they again. Ordered a new softener on 22-Mar as replacement for an old one bought from them. Web site stated despatch within a few days. A week gone by and no delivery nor status update. Chased on web chat 3 times for delivery status update. Each time was promised an email update will follow but none ever received. Rang on 7-Apr to cancel order and was promised an email confirmation that never received. Rang again on 14-Apr to chase up on credit card refund. This time finally received an email confirming order cancelled and refund should be received by end of the week. Nothing appeared on credit card account and had to chase again today 23-Apr.
2026年4月23日
自発的なレビュー
Fountain Softeners からの回答
We are really sorry to hear that your experience with our company has not been positive. Whilst we always aim to get customer's orders to them within 3-5 working days, this is not always possible. Some of our water softeners are made to order by our suppliers, so we are reliant on them producing the softeners in a timely manner.
In relation to your refund, we apologise for the time this took to action, however we understand from our accounts team that this has now been resolved.
Excellent service from purchase to…
Excellent service from purchase to receipt of softener.
2026年4月10日
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback, we really do appreciate it.
Fountain Softeners からの回答
We are pleased to hear that you received excellent service from us, thank you for leaving the feedback.
Fountain Softeners からの回答
Thank you for taking the time to provide this feedback.
Fountain Softeners からの回答
Thank you for taking the time to leave us this feedback, we really do appreciate it.
Very efficient.
Easy navigation of site and efficient and prompt delivery. Very happy to use again and to give them 5 stars.
2026年3月10日
Fountain Softeners からの回答
We are constantly striving to provide our customers with excellent customer service, so we appreciate your feedback confirming that that is what you experienced.
Fountain Softeners からの回答
Thank you for your feedback, it is very much appreciated!
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback, we really do appreciate hearing that your experience with us was a good one!
For years I have acquired salt tablets…
For years I have acquired salt tablets from Fountain Softeners. They have always been professional, efficient and wonderful to deal with.
2026年3月4日
Fountain Softeners からの回答
We are constantly striving to provide excellent customer service to ensure our customers return to us, so it is great to hear you have been using us for years. Thank you for taking the time to leave this feedback.
Good price and quick delivery
2026年3月2日
Fountain Softeners からの回答
Thank you for taking the time to leave this review, we really appreciate your feedback.
You are always amazing
You are always amazing. Thank you for the “thank you “ discount code. It meant a lot. With this discount I could order salt block for a year stock. But, the box is so heavy to carry after it is delivered to the store room of the house 😄.
Thanks for your service. Appreciate more discounts!!🤩
2026年2月27日
Fountain Softeners からの回答
We are glad you received your Thank You discount code! Thank you for leaving this feedback, we really do appreciate hearing about your experience with us.
Reliable service with competitive…
Reliable service with competitive prices. They also have a loyalty program which makes me feel valued as a long term customer
2026年1月28日
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback, we really do appreciate it.
Minimax Shuttle Valve
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when.
Good site, well packaged new part, good service all round.
2026年2月24日
Fountain Softeners からの回答
We are pleased to hear that you found our chat facility helpful and that your experience of our service has been positive. We are always striving to provide excellent customer service, so it is really great to hear of your experience.
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