FRANKING SUPPLIES レビュー 

137
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TrustScore 5段階評価の1.5

1.3

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5つ星のうち1の評価

I can't believe this company is still getting away with their scamming tactics. I used to have calls from about 20 years ago, duping young staff with their "just checking two boxes of franking labels... もっと見る

5つ星のうち1の評価

AVOID AVOID AVOID.....I would leave a minus If i could. This company rang in my first week. Hi your franking supplies are due would you like your usual order. I then receive an invoice for over £322 a... もっと見る

5つ星のうち1の評価

Cold calling scammers I worked for a serviced office company and they have called me today asking about our franking machine supplies. Luckily they had already tried to do this to me before in Ma... もっと見る

5つ星のうち1の評価

Totally agree with all the other comments here. How on earth is FRANKING SUPPLIES UK LTD allowed to continue to trade??? Some loser called Amber phoned in connection with 'our order' and outright li... もっと見る

企業情報

  1. 建設・製造

さまざまな外部ソースから提供された情報

uy franking ink cartridges for Pitney Bowes, Neopost & Francotyp Postalia small business franking machines online from Franking Supplies UK. Since we first started trading in 2000 Franking Supplies (UK) Ltd has been the cheap place to get all ...


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1.3

ひどい

TrustScore 5段階評価の1.5

137件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.3

すべてのレビュー

(137)

過去12か月のレビュー数: 11件

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5つ星のうち1の評価

Scammers

I can't believe this company is still getting away with their scamming tactics. I used to have calls from about 20 years ago, duping young staff with their "just checking two boxes of franking labels will be enough" or "shall we send your usual order" when I have never used this company ... ever. The latest company I work for hasn't had a franking machine in about 10 years but got a call from Jade asking to be put through to me as I'd contacted them with a price enquiry. Absolute rubbish and total lies! I can't understand why Trading Standards haven't closed them down. It's hysterical reading the replies that the company sometimes post on here. Not everyone can be wrong about this company's underhand selling techniques!

2026年10月27日
自発的なレビュー
5つ星のうち1の評価

AVOID AVOID AVOD.....I would leave a…

AVOID AVOID AVOID.....I would leave a minus If i could. This company rang in my first week. Hi your franking supplies are due would you like your usual order. I then receive an invoice for over £322 along with some stickers and ink. Massively overpriced. The company know exactly what they are doing. I'm not paying the invoice. Goods returned.

2026年10月15日
自発的なレビュー
5つ星のうち1の評価

Fraudulent sales practices

Fraudulent sales practices. Rang saying stocking rolls and just checking that 4 boxes would be enough. Fortunately my colleague knows that this would be too big an order for us. When she told me I rang via last number called. I asked immediately to talk to a Manager
. I was put through to Faye (Office Manager). I said what had happened and she said that no one would have said that. She then offered to send the recording of the phone call. In her email with the recording attached
“At no point during the conversation did she claim to be preparing anything. This was simply a courtesy call, placed on August 12, 2026, to check if you currently require any supplies.” Clearly in the recording the woman uses intentionally confusing language. Obviously an extremely dodgy company with employees who are obviously complicit in the con. Avoid

2026年8月12日
自発的なレビュー
5つ星のうち1の評価

If I could give 0 stars I would

If I could give 0 stars I would. This company is not our supplier but calls regulary to ask us if we would like to place our "usual order". We have no usual order as we have never purchased from this company.
I have repeatedly asked them to remove our details from their system, but they still call regularly, sometimes multiple times a day. Researching their company shows their supplies are overpriced, and if you try to return an order, they will claim they never received it back. Best practice with this company is to hang up as soon as they give the company name, and block the number if you are able.

2026年8月11日
自発的なレビュー
5つ星のうち1の評価

Cold calling scammers

Cold calling scammers

I worked for a serviced office company and they have called me today asking about our franking machine supplies. Luckily they had already tried to do this to me before in March while working at another one of our buildings so was familiar with their tactics.

Awful they've been getting away with this for so long and preying on the naive. I wonder how many people actually fall for it and pay these crooks?

2026年7月17日
自発的なレビュー
5つ星のうち1の評価

They called and spoke to one of my…

They called and spoke to one of my staff saying that they were our till roll supplier and conned her into saying yes we do need till rolls and they then sent them costing twice what we normally pay. Do not intend to pay bill and they can come and collect..

2026年6月17日
自発的なレビュー
5つ星のうち1の評価

Warning - don't fall for it...

Honestly, shame on you.

They call every few months with the script "just checking X amount of this and X amount of that will be enough for your next order - please confirm". We have never ordered from them and our franking machine supply needs are virtually zero. They are hoping to get through to someone who just says yes because it sounds like a repeat order when it is NOT.

Each time I ask to be deleted from their call list they say "no problem" and then in comes another call a few months later: "hi, just checking X boxes of this and X boxes of that will be enough to see you through the next few months". Please.

2026年6月10日
自発的なレビュー
5つ星のうち1の評価

Avoid! Is a massive scam!

Seems to be a massive scam to trap people with orders and then bill them for it.

As others have said received a call from this company this morning saying they were our franking machine supplier (which they are not). They asked us to confirm our usage to which I agreed with what they said.

They then sent a link to an order form via a document signing services which rings alarm bells as we have a central team dealing with POs and ordering. I assume it's an attempt to get inexperienced staff to commit to something and then charge it back to their company.

Googled the name and lead me to this Trust Pilot where others have been scammed and experienced the same thing.

2026年3月12日
自発的なレビュー
5つ星のうち1の評価

We never set up an account with…

We never set up an account with 'Franking Supplies' they cold called our business and duped a young colleague into placing an order.
What Franking Supplies do is state 'that we are your supplier and are calling to top up an ongoing supply of....'
It is funny how so many people have the same complaint and feel that they have been scammed.
I have requested that Franking Supplies collect the unwanted credit card rolls and they have refused to do so, but if we don't pay they stated that we will be dealing with their company solicitors!
Well done! thanks for that!

2026年2月9日
自発的なレビュー
5つ星のうち1の評価

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!

Judging by the other reviews, we're not alone in this situation.

Unfortunately they called and spoke to our receptionist. Said they were calling from our usual supplier (we don't have a usual supplier as we don't use our franking machine but she wouldn't know this!) and asked if we required 2 more inks and 2 lots of labels. No price was mentioned on the telephone, or on their order form.

All of a sudden we receive an overdue invoice reminder for just shy of £400 (£394.80).

The package is unopened and has been returned today by special delivery.

We will NOT be paying the invoice.

Will be reporting to Trading standards.

2025年9月25日
自発的なレビュー
FRANKING SUPPLIES ロゴ

FRANKING SUPPLIES からの回答

The SIGNED order form by your member of staff, shows our process is transparent. It would not be possible—or logical—for our agents to misrepresent themselves as an existing supplier: the form immediately clarifies our company details and directs recipients to our website for prices, terms, and conditions.

The order form is simply provided for consideration and contains all the information required for the recipient to make an informed decision OR ESCALATE IF NEEDED.

This form was returned to us on 14 August, placing the order BY YOUR MEMBER OF STAFF SIGNING AS THE AUTHORITY.

The goods were delivered on 18th August with FULL documentation enclosed. Both the order form itself and the documents clearly state our strict 30-day return policy.

Given that you had been in possession of these goods for six weeks, and no contact was made to query this, leaves us wondering on the honesty and professionalism of your staff. Perhaps you should look at your internal processes and make it clear to your staff, what authorities they have.

Finally, we acted transparently and offered our goods, providing full information to the email provided first. Failures of your staff member and quite obvious dishonesty has lead to this matter reaching this stage. WE ABSOLUTELY DID NOT SAY WE WERE YOUR USUAL SUPPLIER.

We are more than happy to liaise fully with trading standards on this matter - it may prove to be quite embarrassing for you, especially the agressive call received from your staff member yesterday.

5つ星のうち1の評価

Keep calling pretending to be our…

Keep calling pretending to be our supplier. One of our receptionists was duped into get a a cartridge from them as they told us that ours was due to be replaced and when it did turn up and was fitted it caused the machine to stop working as it leaked everywhere as not a genuine product and used very poor ink!!!

They still keep hounding our offices despite us telling them we already have a fixed contract with another company.

We are not interested in their poor quality service and appalling sales techniques, so avoid at all costs!!

DO NOT USE

2025年7月29日
自発的なレビュー
FRANKING SUPPLIES ロゴ

FRANKING SUPPLIES からの回答

We take these accusations very seriously and would like to set the record straight.

Before any order is processed, a signed order form must be completed and returned by the customer. This order form clearly states who we are – Franking Supplies – and includes our full company information. To claim we "pretended to be your supplier" is entirely false and misleading.

Furthermore, all our calls are recorded, and in this instance, our agent clearly identified herself as calling from Franking Supplies. It’s quite possible that what your staff member has told you differs significantly from what actually occurred.

We have been proudly trading for over 20 years, supplying only new, Royal Mail-approved ink cartridges of high quality. We do not supply refurbished or refilled products, and the suggestion that our ink caused damage by leaking is simply untrue. If any issues had occurred, we would have addressed them professionally through our support channels – yet we have no record of such a report from your company.

Lastly, we respect customers' wishes when it comes to ongoing contact. If your company has asked to be removed from our call list, this will have been actioned promptly.

We welcome open and honest feedback, but false claims that damage our reputation will not go unchallenged.

Sincerely,
The Franking Supplies Team

5つ星のうち1の評価

MINUS 10 STARS

I would give Franking Supplies company minus 10 stars if I could. Insidious sales practices, continued unsolicited calls, emails and prepopulated order forms designed to catch out staff into ordering from them. I have reported them to the Information Commissioner.
UPDATE despite them saying they don't sent unsolicited emails, they have been asked NUMEROUS times to remove our details from their database and cease contact and refuse to do so. Hence the referral to the information commissioner. Insidious, underhand practices exploiting naivete of new and inexperienced staff.
SECOND UPDATE
please do close my account, I am happy to forward EVERY email I have sent you asking you to remove my details which you have failed to action. I've now spent far too much of my working day dealing with this and will engage with you no further.

2025年5月20日
自発的なレビュー
FRANKING SUPPLIES ロゴ

FRANKING SUPPLIES からの回答

Good afternoon,
We do not send unsolicited emails, we only send emails to an email address that has been provided to our agent, so that we may send what has been discussed; with all information, so that the recipient can make an informed choice or escalate to the relevant person prior to placing an order with our company. There is no obligation to return the order form and place an order with us. Please provide further details so that we may look into this for you. Feel free to call Kellie on 01843 602277 I will be happy to investigate the matter further.

We have investigated further and found the following to be true.
- An agent called and asked to speak to the person that deals with the franking machine there (this was a correct request for the relevant person).
- Our agent was very clear in introducing from where she was calling (Franking Supplies).
- We have no request to close your account on file (your account has been open since 2019 when your first order was placed).
- The order form was what was agreed during the telphone call and was send to the email given to our agent by your memeber of staff.
- No order is placed unless the form is signed and returned to us (which specifically states the person is the authority to order).

In conclusion we are happy to close your account on your very public and unecessary vexatious, and untrue account of the actual events. A simple telephone call to the the company you wish to address your complaint to would have been far more professional, and any matters swiftly resolved. Trustpilot is intended for constructive critisism and not really intended to be a platform to leave untrue and derogatory remarks. Your details will be removed from our files and account closed.
Response to Second Update.
Please do forward the emails, I would very much like to look into this further on our side accounts@frankingsupplies.com (attention Kellie).
Thank you

5つ星のうち1の評価

Very dodgy tactics AVOID

Very dodgy tactics, prentend to be your supplier - cold calling and suggesting you're running low on Franking Machine ink and lables. Very bad business model. Avoid like plaque!

2025年5月1日
自発的なレビュー
FRANKING SUPPLIES ロゴ

FRANKING SUPPLIES からの回答

Here is the response to your ill inform story of events that took place...

We negate your accusation that we pretended to be your supplier. We have provided the order form documentation that clearly states our company name and full details for the recipient to make an informed choice prior to placing an order with our company. Full details were sent to the email address given to our agent by your member of staff. You will also note from the order form that it clearly states 'First Order Information'. We therefore did not pretend to be your genuine supplier at any time. The form was returned to us placing an order. This constitutes a single contractual obligation to pay for the goods that have been ordered and delivered.

You have been in receipt of the ordered goods since January, and despite our chases by email and telephone, we have not had the courtesy of a response until almost 4 months later. We therefore do not consider the matter closed. We will not collect ordered goods that you have been in possession of for almost four months. Our return policy is strictly 30-days. This is clearly stated on the order form and all documents provided with the delivered goods. It is also in our terms and conditions that the recipient of the order form is pointed to.

We have no contractual obligation to pay you storage fees for the goods that were ordered by your member of staff, who digitally signed as the authority to purchase on behalf of your company. We will therefore not collect the goods. This overdue invoice requires settling.

5つ星のうち5の評価

Would recommend franking supplies

Would recommend franking supplies , really good prices and works out cheaper to go here ,was hassle free and I had really quick delivery as I was needing them urgently.
The girl I spoke to was really helpful in advising me with the best option and getting it all sorted out asap for me!! thank you I will be ordering from you again :)

2025年4月2日
自発的なレビュー
5つ星のうち1の評価

Scammers

AVOID - absolute scammers. They pretend to be your supplier for "Franking Supplies" and mislead you into placing an order.

2025年1月15日
自発的なレビュー
FRANKING SUPPLIES ロゴ

FRANKING SUPPLIES からの回答

It was prooved that we did absolutely NOT pretend to be your supplier. Call and documents were provided. This is a vexatious review, and outright lie! Furthermore we believe you have either kept the goods, as you are unable to provide proof that you have returned them to us, or purposely acted negligently - very dishonest and unprofessional behaviour.

5つ星のうち1の評価

The most unethical borderline fraudulent company.

How this company can receive any genuine 5 star reviews is beyond me. People are either gullible, don’t shop around or on the company payroll/commission structure. Probably the latter.

We have on many occasions told them never to call our company again yet they continue to call and manipulate and attempt to convince staff into believing they are our genuine supplier.

We now publish your name and details in a weekly email to all 400 staff to be aware of your unethical scamming tactics.
(I have listened to many of our internal call recordings over the years and your fraudulent sales script hasn’t changed at all!)

“I am just calling to see if two inks and two boxes of labels will be ok for the next 6 months” no it will not!

This company resells inks and labels at heavily inflated prices. We nearly got caught out when you convinced one of our employees you were our supplier and luckily we returned the overinflated rubbish you sent us years ago!

Alicia/Lacey/Aaron/Kathleen - avoid the lot of them.

Under no circumstances should you pay any invoice to this company. Disgusting behaviour.

2025年1月1日
自発的なレビュー

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