Free Spirit Shop レビュー 

136
•
TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Well made jewelry. Good quality. Beautiful Malas especially. Colors may not be as bright as pictured. They are real not fake. They affect me. Shipping sometimes takes time, but will get to you. Any pr... もっと見る

5つ星のうち5の評価

Natural Black Rutilated Quartz & Clear Quartz Mala Bead Necklace - silver 80cm long × 1 I just received this necklace as described above. It is simply lovely. I have ordered a couple of things recent... もっと見る

企業が回答しました

5つ星のうち2の評価

My delivery went to a wrong address. Working with customer service was very cumbersome, repetitive and kept saying they would escalate to next level. Finally whoever received my package delivered it t... もっと見る

5つ星のうち5の評価

Free Spirit Shop jewellery is beautiful. My friend gifted me with a beautiful bracelet, and as I am vegan, I was pleasantly surprised that it came with an alternative to leather. I love it, and when m... もっと見る

企業情報

  1. 宝石店

当該企業による記述

We specialize in handmade gemstone jewelry such as wap bracelets, watch bands, mala beads, necklaces & earrings.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

136件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 30%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(136)

過去12か月のレビュー数: 21件

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5つ星のうち3の評価

What a sad experience so far/Yet the piece of jewelry is very beautiful

What a sad experience so far; I've never received the item I ordered and the tracking devices don't work. What a scam.

The piece I ordered arrived 3 weeks later, no information about the delay of the delivery. The jewelry was fabricated in China, that's the reason for the delay. Actually, the piece is very beautiful, and pretty as it was described in the advertisement

2023年8月21日
自発的なレビュー
5つ星のうち1の評価

Telling Lies in Their Reply to My ReviewProduct very attractive however after…

Product very attractive however after only a few weeks of wearing it has started to unravel, the cord used to make these bracelets is obviously below par I lost several crystals from the bracelet and I have now stopped wearing it as it falling apart. NOT worth the money they charge, better off going to a supplier who uses materials that last.
I have just received a response from this supplier and they have said I have purchased more than once. This is a lie. I have only purchased the one bracelet and certainly wouldn't purchase from this company EVER again.

2023年6月21日
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Thank you for your feedback on our product Alison. We apologize for any inconvenience you experienced with your bracelet purchase. We appreciate your loyalty as after investigating further we have noticed that you are a repeat customer and has ordered three times from us in the past. We are sorry to hear that you encountered an issue with one of the bracelet in your most recent purchase.

We prioritize customer satisfaction. Note that if any issues arise within 30 days of delivery, we are usually able to provide a free replacement. We encourage you to reach out to our customer support team for assistance. We assure you that this is not a common occurrence. Our team selects premium materials and maintains strict quality control. Also, please note that proper jewelry care needs to be applied and we recommend taking wrap bracelets off before showering or going to bed.

Thank you for your support, and we are committed to ensuring your satisfaction.

Kind regards,
Laura

5つ星のうち1の評価

Utter rubbish AVOID

Utter rubbish ! The items are cheap and nasty - not at all what you should expect for the price. They take forever to arrive (as come from China). They will only give a store credit for returns. They have sent me the wrong item, but refuse to admit it. I can return (at my expense) and wait for a credit, but I can't think of anything I would want from this awful company. The photos where clearly done in very good lighting and in a clever way as the actual products are nothing like the quality from the photos. The bracelet I received feels like it would fall apart at the slightest pull. Get better quality from Wish !!!. Do not order from them.

2023年5月19日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Thank you for reaching out to us and sharing your experience. We apologize for any dissatisfaction you may have encountered with your recent purchase.

We would like to address your concerns regarding the quality of our items. The product you received is indeed one of our best sellers, and we take pride in the positive feedback we have received from numerous customers who have been satisfied with their purchases. We carefully curate our collection and strive to provide high-quality items at a fair price. We have received close to a hundred 5 star reviews on this specific item and 40 of them include customer pictures which are visible on the product page.

Regarding the issue of the item being different from what you expected, we apologize for any confusion caused. Our team has carefully reviewed the details, including the picture you provided, and we can confirm that the correct item was shipped to you. However, we understand that personal preferences may vary, and we apologize if it didn't meet your specific expectations.

In terms of shipping time, your order was delivered in exactly 14 days which is within the delivery time frame we indicate on our website.

As for our return policy, we do offer returns and refunds for eligible items. We apologize if our store credit option did not meet your expectations. We are continuously working to improve our policies and provide a better customer experience.

Please don't hesitate to contact our customer support team if you have any questions.

Once again, we apologize for any disappointment caused, and we appreciate your feedback. Your satisfaction is important to us, and we hope you will give us another opportunity to serve you better in the future.

Kind regards,

Jessica

5つ星のうち5の評価

I am happy

I am happy with the four necklaces I bought. They look lovely and make me feel happy.

2023年5月2日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Thank you so much Anne for taking the time to share your delightful feedback with us! We're absolutely thrilled to hear that you are happy with the four necklaces you purchased. It warms our hearts to know that they look lovely on you and bring you a sense of happiness.

Your kind words and satisfaction mean the world to us. We couldn't be happier knowing that our jewelry has contributed to your happiness.

Once again, thank you for choosing our store and for sharing your wonderful experience. We're here for you anytime you need anything, and we look forward to serving you again in the future.

Have a wonderful day,
Jessica

5つ星のうち4の評価

I bought 3 items from Free Spirit but…

I bought 3 items from Free Spirit but when I received them, I only got two (which were the bracelets). I had ordered a pair of pyrite and labradorite earrings. I emailed their customer service and they immediately replied saying that the earrings were arriving. True enough they arrived a week later.

I'm giving them 4.8 stars because the earrings arrived late. However, the items were of good quality, really loved them!

2023年4月14日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Thank you Isobelle for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you found the items you received from Free Spirit to be of good quality and that you loved them! :)

We apologize for the delay in receiving the earrings you ordered. We understand that timely delivery is important, and we strive to ensure that all our customers receive their orders promptly. We appreciate your patience during this process, and we're glad to hear that the earrings eventually arrived and met your expectations.

Your satisfaction is our top priority, and we're delighted to know that the items you received were of good quality :)

Thank you for your support and for awarding us 4.8 stars. We hope to have the opportunity to serve you again in the future 💕

Laura

5つ星のうち5の評価

Purchase with absolute confidence.

Ok, listen up, those that know me, know I say it as it is. The earrings are absoultely beautiful. The craftmanship and the skill that has gone into the making, leaves me feeling how little I know. I have no hesitations in highly, recommending you Free Spirit for your purchases. The company was quick to deliver the item and the item exceeded my expectations. So go for it, purchase with absolute confidence. Dezi George

2022年11月19日
自発的なレビュー
5つ星のうち1の評価

Order 70784 -SCAM ALERT

Order 70784: *** BUYERS SCAM ALERT SAVE YOUR MONEY AND BUY ELSEWHERE***

Complete scam!

I bought this supposedly “natural” turquoise necklace priced at $33 Canadian dollars and found the exact same at Aliexpress for $7.16! They didn’t even bother change the model photo, it is exactly the same! My order is in transit but i want to return as soon as i get it and refund!

2022年6月27日
自発的なレビュー
5つ星のうち1の評価

Horrible customer service

Ordered on April 15th (or earlier) and still have not received my order. Tracking number is Chinese and although Free Spirit Shop says its arrived in the USA ...
THEY DON'T KNOW WHERE IT IS OR WHY IT DOESN'T HAVE A U.S. TRACKING NUMBER. I no longer want the products, don't believe they will ever be delivered and asked for a refund. I was told to wait another 2 weeks. I'm thinking this place is not legit.

2022年5月20日
自発的なレビュー
5つ星のうち5の評価

Lovely bracelet

My bracelet took around 3 weeks to arrive. Its perfect I have to say, just like the online images. My main gripe, getting a detailed answer as to why tracking didn’t work and where it was being shipped from. Many emails back and forth, I was worried it was a scam but its not. I have ordered items myself from China and India quicker than this. I have no issue with it coming from China at all but if only they would say. Genuine crystal not plastic as a few indicated. My faith restored, I would buy from this company again.

2022年5月5日
自発的なレビュー
5つ星のうち1の評価

Don't buy, it's a scam

I bought Jasper mala beads and earrings, it is plastic not even a different type of crystal. The amethyst earrings I bought have the exact same markings as the photo in the ad so they must be carefully dyed to look "authentic". They were delivered from China, shoved inside bubble wrap, no signs that they came from Free Spirit. When I tried to return the products, the return address is in France (but the customer service number is in America)
Look carefully at their other reviews, some are clearly not authentic. The comments for Facebook are locked and you can't actually write a review on their website.
I did get my money back buy posting here and on Instagram that it's a scam. Finally I got a very polite email asking me to remove my post and in exchange they would give me a full refund. Now I have the refund I am posting again because I don't want others to go through what I went through.

2022年1月27日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Hi Fleur! We are very sorry you were not happy with some of the items in your order. As you know you were not satisfied with 2 of items out the 4 you received. We have indicated to you that our jewelry is made with natural stones and surely not plastic! Yet you still wanted to return part of your order which we of course accepted and you promptly received a refund for returning it. We kindly asked if you could update your review because it contains harmful elements that are simply not true. Our jewelry is made with natural stones and our company and customer service is located in Canada. We are unsure as to where you got this wrong information from. We also work with over 70 artisans worldwide and we mainly ship from the US. Again, we are sorry if you were not satisfied with your purchase and we apologize for any inconvenience caused.

5つ星のうち1の評価

Free spirit shop

Free spirit shop. Com

Do not buy plastic beads from here!
These are fake! I already buy crystals from 2 suppliers and know how to test if these are genuine. I bought 2 crystal prayer bead bracelets from free-spirit-shop.com, one for £22 and the other £31 just received. When I put a gentle flame under the bead it leaves a burn mark AND you can see where the beads like plastic beads has a halfway mark where they were stuck together to make a ball.

Also, as the tracking informed this came from China therefore made in China. That’s says it all. What a rip off! I won’t even use it and will donate to charity.

2021年12月17日
自発的なレビュー
5つ星のうち5の評価

I ordered the Lotus flower Crystal…

I ordered the Lotus flower Crystal candle stick holders. After waiting two months (I thought they were lost) they arrived yesterday. They are stunning. Much nicer than I expected. I am thrilled beyond compare. I was beginning to think it was a scam, but boy was I wrong. I can’t thank you enough for the quality of the product. You made a true believer out of me. Thank You! Love my crystal Lotus Flower Candle holders!

2021年12月2日
自発的なレビュー
5つ星のうち4の評価

Really great

The only reason that I did not give it 5 stars was because half of my order took about a month and a half to arrive. HOWEVER, the quality is excellent and I absolutely love the customer service. I receive so many compliments on my necklaces (I have ordered four and will be ordering more soon).
The customer service was extremely communicative and would respond immediately (like, within an hour or two!).
I will most certainly be a repeat customer for a long time.

2021年10月20日
自発的なレビュー
5つ星のうち1の評価

they dont refund

really bad support keep ignoring me/ didnt receive item ,ok happens but they dont refund also.now will have to resolve this on paypal\stay away guys \since you are useleess shiping worldwide , dont do it and screw people

2021年9月29日
自発的なレビュー
5つ星のうち1の評価

Never received order

I order two necklaces from this store on June 22 and have received nothing. Not only has my order not came, but whenever I try to contact this store, they never email back. I’ve tried several times, with multiple email addresses that should work. But they don’t. I don’t recommend buying from this store. I never got refunded for my order.

2021年8月22日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Hello Suzanna,

We have replied to your previous comment as your order was not placed with our company. Our support team responds to all emails within 24 hours. However, there are no emails from you in our inbox and no order under your name in our system. You must be mistaking with another store that has a very similar name to ours. In this case, please kindly contact the store you ordered from and please kindly remove your comment. However, if you did order from us at www.free-spirit-shop.com using a different name please message us with your order number and we will look into this for you.

Best regards,
Free Spirit

5つ星のうち1の評価

Frauds

Instead of typing a full review, here’s the email sent to Free Spirit Shop…

Greetings,

I have received my one of the watch bands that was ordered and it is not as described. Your website mentions that the crystals are authentic, they are not. After wrapping the band as instructed, it does not stay secure to my arm, which prevents my Apple Watch from operating as it should. The site says that the other three will be shipped in 12-25 days and that they have not been shipped yet. Please cancel the other three, there is nothing that I would be able to do with the bands. I will be sending the band back, please send return instructions. I am requesting a full refund as your website is completely dishonest.

Lastly, the tracking shows that the necklace that I ordered was shipped as well, however, this was not received. Please provide an update.

2021年8月22日
自発的なレビュー
Free Spirit Shop ロゴ

Free Spirit Shop からの回答

Hi Crystal,

Thank you for your feedback. We're sorry you feel this way. I see that your email was sent at 9PM last night so you will receive a reply from our customer service team today. All your items have already been shipped and are on their way. Your order was shipped on Aug 9th (12 days ago) and our delivery time is 12-25 days as indicated on our website so please kindly allow 12-25 days to receive your order. Note that 3 out of the 4 items you have ordered have already been delivered and the last one should get delivered soon.

Of course, our customer service team is always here to help so feel free to email us at contact@free-spirit-shop.com if you need anything in the meantime.

Best regards,
Free Spirit Shop

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