Прекрасный vpn, работает стабильно хорошо. Если возникает сбой, то после обращения в техподдержку, очень быстро присылается новая конфигурация и все работает. Пользуюсь 2 года. Не разочаровалась в в... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
"My experience was very poor. I tried the app, but the subscription was the same as the free version, and I did not expect the app to be so bad in the market. After I requested a refund, they told me... もっと見る
企業が回答しました
Персональный ВПН от Планета ВПН подключила с января 2025г. За этот период были некоторые сбои в работе, по вполне понятным причинам. Но команда поддержки, при обращении, всегда быстро помогала их устр... もっと見る
企業が回答しました
So etwas Erbärmliches dürfte es gar nicht geben. Ständige Verbindungsabbrüche, wird von etlichen Hostern als "VPN" erkannt und blockiert. Verbindungsaufbau dauert ewig. Sehr viele Fakeverbindungen... もっと見る
企業が回答しました
企業情報
PLANET VPN について
当該企業による記述
About PLANET VPN
PLANET VPN is a trusted privacy and security service used by over 15 million people worldwide. We give you a fast, encrypted internet connection with zero logs, no traffic limits, and no registration required — just install the app, hit connect, and enjoy a freer, safer web. Six premium-grade locations are 100% free forever, while a Premium subscription unlocks our full network of 1260+ servers across 60+ countries.
Why people choose PLANET VPN
⭐ Truly free, no strings attached — no traffic, bandwidth, or time limits on free locations
⭐ Military-grade 256-bit encryption with OpenVPN, IKEv2 and our proprietary StarGuard protocols
⭐ Strict no-logs policy — your browsing history, timestamps and personal data are never recorded
⭐ Kill Switch instantly blocks traffic if the VPN drops, so your real IP never leaks
⭐ DNS & WebRTC leak protection built in by default
⭐ Split Tunneling and Double VPN for advanced users who want full control
⭐ Works on every major platform: Windows, macOS, Linux, Android, iOS, Android TV, Huawei, plus extensions for Chrome, Firefox, Edge and Opera
⭐ Up to 10 devices on one subscription, plus support for routers and OpenVPN clients
⭐ 24/7 customer support via live chat and email
Privacy, freedom and savings — every day
Unblock streaming, gaming and social platforms, stay anonymous on public Wi-Fi, get around regional restrictions, and even save money on flights, hotels and Steam by changing your virtual location. Headquartered in Bucharest, Romania — outside major surveillance alliances — PLANET VPN keeps your activity yours and yours alone.
Download our mobile apps
Get PLANET VPN on your phone — free, no registration required.
Why do people choose Planet VPN?
当該企業による記述
- ⭐Free forever — no traffic, bandwidth, or time limits
- ⭐No logs, no registration — your data stays yours ⭐Easy to set up — install, connect, done ⭐Fast & secure — 256-bit encryption with StarGuard protocol ⭐Works everywhere — Windows, macOS, iOS, Android and more ⭐Go Premium for 1260+ servers, Double VPN & full speed
Your privacy is guaranteed
Zero logs. Zero tracking. Zero compromise.
Planet VPN never stores your browsing activity, connection logs, or IP address. What you do online is your business — not ours.
連絡先
Bulevardul Dimitrie Pompeiu 5-7, 020355, Bucharest, ルーマニア
- support@freevpnplanet.com
- freevpnplanet.com
Get 4 years of Planet VPN — save 80%
2.9
まあまあ
212件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
La publicidad es engañosa y no…
La publicidad es engañosa y no contestan tras no dar el servicio y pedir un reembolso, pues tras buscar una VPN asequible que me permitiera ver BBC iPLAYER, PLANET aparece como una de ellas. Tras el pago e intentar conectarme, me encuentro con la desagradable sorpresa de que es imposible. Escribo para pedirles una solución y no contestan Pido reembolso y no contestan. ES UNA ESTAFA.
2026年4月12日
自発的なレビュー
PLANET VPN からの回答
¡Hola!
Lamentamos que te hayas encontrado con esta situación.
Te hemos solicitado tus datos para localizar tu ticket en el sistema; por favor, facilítanoslos, ya que nos será de gran ayuda.
Debido al gran volumen de trabajo, es posible que tardemos un poco más de lo habitual en responderte, pero nos pondremos en contacto contigo sin falta.
Además, si no podemos ayudarte a resolver tu problema, haremos todo lo posible para que recibas un reembolso.
Atentamente, el equipo de Planet VPN
I can't call this VPN a wothly solution right now
At the moment, I cannot call this VPN a worthy solution. As before, and even now, the free version only provides automatic location assignment, but while previously websites at least opened correctly, now in about 90% of cases my real geolocation is detected or the pages do not load at all. I also couldn't fully evaluate the mobile version for the same reason.
At the same time, the paid subscription offers many locations, but after such an experience with the free version, I don't have confidence that premium access will work noticeably better. I would like the developers to add at least several locations for manual selection in the free versions so that it would be possible to properly test the service before purchasing.
2026年1月16日
自発的なレビュー
PLANET VPN からの回答
Hi Zlata,
Thank you for your detailed feedback — we really appreciate it.
We recently updated how the free version works. It now uses automatic server selection to maintain stability and availability under high load. That said, these changes were not intended to affect website accessibility, so what you’re describing isn’t expected behavior.
In the premium version, you can manually choose from 60+ countries, which gives you more control and usually provides a more stable and consistent experience.
Could you please contact our support team at support@freevpnplanet.com
and share a few examples of websites that are not loading or detecting your real location? This will help us investigate the issue more precisely.
We also understand your point about testing before purchase — and we’ve shared this feedback with our team.
Best regards, Planet VPN team
WARNING this app hijacks your browser…
WARNING this app hijacks your browser search function and makes it very hard to remove.
2026年4月6日
自発的なレビュー
PLANET VPN からの回答
Hi,
We’re really sorry to hear about your experience.
We want to clarify that our app does not permanently damage browsers or prevent users from restoring their settings. The behavior you’re describing is typically related to an additional component (Planet Search), which may have been installed during setup — possibly by accident.
You can fully revert the changes by following these steps:
-Reset your browser settings to default (this will restore your search engine and homepage)
-Open Task Manager → Startup (Autostart) and disable "plupdater"
-End the "plupdater" process if it’s currently running
Please be assured — these changes are not permanent and can be undone.
If you’d like, we can guide you step by step to fully restore everything. Just email us at support@freevpnplanet.com— we’re always ready to help.
Best regards, Planet VPN team
The free version works, but the paid version doesn't!
The free version works, but the paid version doesn't!
Do not buy it under any circumstances!
2026年3月2日
自発的なレビュー
PLANET VPN からの回答
Hi,
We’re really sorry to hear about your experience.
We need a little more information to help you.
Please, email us at support@freevpnplanet.com— we'll do our best to help you as quickly as possible
Best regards, Planet VPN team
PLANET VPN からの回答
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Отличный сервис
Отличный продукт!
Пользуюсь 3 года.
Быстро реагируют при проблемах со связью, оперативно решают вопросы
Спасибо!
2026年3月25日
PLANET VPN からの回答
Здравствуйте!
Cпасибо - мы очень ценим ваш отзыв!
С уважением, команда Planet VPN.
PLANET VPN からの回答
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Simple app
Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine
2026年3月21日
自発的なレビュー
PLANET VPN からの回答
Hello, Ruslan!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
is a total shit!
is a total shit!! your internet browserbecome inusable forever! it also write strings in the regedit that you can't delete! attention!!!
2026年3月22日
自発的なレビュー
PLANET VPN からの回答
Hi,
We’re really sorry to hear about your experience.
We want to clarify that our app does not permanently damage browsers or prevent users from restoring their settings. The behavior you’re describing is typically related to an additional component (Planet Search), which may have been installed during setup — possibly by accident.
You can fully revert the changes by following these steps:
-Reset your browser settings to default (this will restore your search engine and homepage)
-Open Task Manager → Startup (Autostart) and disable plupdater
-End the plupdater process if it’s currently running
Please be assured — these changes are not permanent and can be undone.
If you’d like, we can guide you step by step to fully restore everything. Just email us at support@freevpnplanet.com— we’re always ready to help.
Best regards, Planet VPN team
DO NOT DOWNLOAD this vpn
DO NOT DOWNLOAD this vpn. Here's what they did to my laptop:
- hijacked my browser, replace default search engine (chrome) with yahoo
- changing chrome settings to advertise themselves
- randomly closed my chrome windows, I lost a lot of work this way
Worst vpn. NO wonder they got 2.6 stars
Edit - i downloaded this VPN from Microsoft store. There was no such installation process as they mentioned in the reply. The app launched directly
2026年3月19日
自発的なレビュー
PLANET VPN からの回答
Hi Daniyal,
We’re really sorry to hear about your experience.
We’d like to clarify that during installation there is an optional step to install an additional component (Planet Search), which can modify browser settings. It’s possible this option was selected accidentally during setup, which may have led to the changes you described.
To resolve the issue, please try the following:
* Open Task Manager and go to the "Startup" tab (Autostart)
* Look for a process called "plupdater" and disable it
* Then check the "Processes" tab and end it if it’s currently running
* After that, go to your browser settings and manually switch your default browser and search engine back to your preferred option (for example, Chrome and Google)
This should stop the unwanted behavior and restore your normal settings.
If you need any help with the steps above, feel free to reach out — we’re happy to assist further.
Best regards, Planet VPN team.
PLANET VPN からの回答
Hello, Rai!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Horrible search engine
Good vpn, but stop forcing me to use your dogsh*t search engine, every time I remove it, it reinstalls itself.
2026年2月20日
自発的なレビュー
PLANET VPN からの回答
Hello Zine!
We apologize if our suggestion to use our search engine seemed intrusive. We will pass this information on to our developers.
In any case, you can disable the installation of this add-on.
Best regards, the Planet VPN team.
PLANET VPN からの回答
Hello!
We are sorry that you have a negative opinion of our service.
Could you please describe in more detail what difficulties you encountered?
Please email us at support@freevpnplanet.com
Unfortunately, we have not seen any messages from you.
We will try to help you resolve your connection issues or assist you with a refund.
Best regards, the Planet VPN team.
Useless service from customer service and my vpn was blacklisted after afew days!
Useless service from customer service. Emailed them 2 weeks ago as my planet VPN has been blacklisted and I cant use it after paying for the premium subscription. It was ok for the first two days and now it isnt working and customer service has not responded to my emails!
2026年2月1日
自発的なレビュー
PLANET VPN からの回答
Hi Denise!
We’re really sorry for the experience you’ve had.
Please contact us again via support@freevpnplanet.com support email and include your subscription email or order ID - we’ll prioritize your request, help restore access.
If the issue persists, we’ll review available options according to our refund policy.
Best regards, Planet VPN team
Logging in is just broken in…
Logging in is just broken in Chrome extension. Was locked out of my account for 10 days. Resetting the password 10 times in a row did not work. Support were able to resolve the login problem AFTER 3 MORE DAYS by providing new password WITH A PLAIN TEXT IN AN EMAIL. After about a week login stopped working again. Canceled immediately.
Server selection and speed is mid.
2026年1月19日
自発的なレビュー
PLANET VPN からの回答
Hello!
We are sorry that you are experiencing difficulties logging into the browser extension.
We have requested your details, but we would also appreciate it if you could contact us at support@freevpnplanet.com so that we can look into your issue in more detail.
Please also check whether you are using the latest version of the extension.
Best regards, Planet VPN team
dites que c'est gratuit c'est faux deux…
dites que c'est gratuit c'est faux deux fois planté mon ordi avec votre logiciel
2025年12月29日
自発的なレビュー
PLANET VPN からの回答
Bonjour,
Nous sommes désolés que vous ayez rencontré des difficultés lors de l'utilisation de notre service.
Pourriez-vous nous décrire votre problème plus en détail par e-mail à l'adresse suivante : support@freevpnplanet.com ?
Cordialement, L'équipe Planet VPN.
Free trial version was working good…
Free trial version was working good until I paid a subscription....
After I paid 10eur everything stopped working I was kicked off from my account and I am not even able to login back. I changed password 5 times already....
2025年12月19日
PLANET VPN からの回答
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you.
Best regards, Planet VPN Team.
That's an easy to use effective
2025年12月19日
PLANET VPN からの回答
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
I paid for premium version but it’s not…
I paid for premium version but it’s not working!!!!!! I will write bad reviews everywhere!!!
2025年12月18日
PLANET VPN からの回答
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you.
Best regards, Planet VPN Team.
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
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よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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