Charged credit card - 6 months and have not shipped
I placed an order on 11/3/2023, they charged my credit card - and have never sent the device nor have I had any communication from them.
Frenzband からの回答
Dear John,
We sincerely apologize for the inconvenience you've experienced and the delay in receiving your order. We understand how frustrating this must be.
Recently, we shipped all pre-orders, but we're holding back only 3 orders due to missing or unconfirmed shipping information. We've tried reaching out several times but have been unable to connect. Given the high value of your purchase, we want to avoid any issues with your shipment.
Rest assured that we’re here to assist you. Please provide us with your shipping information, and we'll arrange to ship your order within 5 days.
Please contact us at frenzcare@earable.ai so we can assist you right away. Thank you for your patience and understanding.
Best regards,
The FRENZCare Team