FFD Commercial Refrigerationレビュー 

FFD Commercial Refrigeration からの回答

2026年6月9日

Thank you for your kind review, we really appreciate the feedback. Excellent customer service is one of our top priorities so we're delighted to hear that you're happy with the service you received from Nicola. We'll be sure to pass on your kind words to her.

If there's anything else we can help with, please get in touch, we'd be happy to help.

FFD Commercial Refrigeration からの回答

2026年4月28日

Thanks for your great review. We're happy we could help you to a arrange suitable delivery time for your equipment. If you have any questions regarding your order, please get in touch and we'll be happy to help.

FFD Commercial Refrigeration からの回答

2026年4月20日

Thank you for your feedback. We apologise for the issue you experienced during delivery but we're happy we could rectify this problem satisfactorily. If you need any further help, please get in touch.

FFD Commercial Refrigeration からの回答

2026年4月17日

Thank you so much for your kind review. We apologise for the initial problems you experienced upon delivery but we're pleased we could sort this out for you quickly and to your satisfaction. We'll be sure to pass your sentiments on to Nic and if you need any further help, the team are always available.

FFD Commercial Refrigeration からの回答

2026年4月2日

We're pleased we could help! Thank you for your great review and we'll be sure to pass on your kind comments to Nic. If we can help with anything else please get in touch.

FFD Commercial Refrigeration からの回答

2026年2月26日

Thank you for your glowing 5 star review! We'll be sure to pass on your kind feedback and appreciation to Laura. If you need any assistance or advice moving forward, please get in touch, we'd love to help.

FFD Commercial Refrigeration からの回答

2026年1月21日

Thanks for your 5 star feedback. Unfortunately issues do sometimes arise however we take great pride in our level of customer service to rectify problems and reach a satisfactory resolution. If we can help with anything else, please get in touch, we'd love to hear from you.

FFD Commercial Refrigeration からの回答

2026年1月21日

Thank you for your review. We apologise that your product wasn't perfect upon delivery. Damage during transit is something which seldom happens, but the risk is unavoidable. We understand the inconvenience and disappointment when this happens, so always work quickly to rectify the situation where possible. We're pleased you are happy with your experience with FFD and would be happy to help with any future commercial refrigeration needs.

FFD Commercial Refrigeration からの回答

2026年1月21日

Thank you for your great 5 star review. We always work with our customers to find the right equipment for their individual needs & we're happy we could help you find yours!

FFD Commercial Refrigeration からの回答

2026年1月21日

Thank you for your glowing 5 star review. We're happy we could help you find the equipment you and your business needed. If you need anything else, please get in touch and we'd be happy to help.

FFD Commercial Refrigeration からの回答

2025年9月4日 に更新

Thank you for your feedback Tim. We are sorry to hear of your disappointment. You will understand only too well as a small business owner, how important good customer service along with truthful & transparent reviews are.

We would just like to recap on the issues you have raised. You received a new cabinet that unfortunately would appear was delivered with a factory fault. Following an initial engineer call out, either a further fault occurred or the original fault was not satisfactorily resolved. We sincerely apologise for this.

A second engineer visit deemed the cabinet beyond economical repair. A small point but, you have omitted from your review the fact that we replaced the cabinet with a more expensive model, at our own cost as a gesture of goodwill and in recognition of the inconvenience that you had experienced.

We can assure you that our reviews platform is completely impartial. All Google Approved Review Platforms must follow the same guidelines. We have no control over what is published other than if we can factually demonstrate a review is untruthful or incorrect.

The reason we asked Reviews.IO to "moderate" your review is because you left the review late evening on July 31st, complaining of a breakdown. We followed up the next morning Friday August 1st by email asking if your issue was resolved and the cabinet was in working order. You replied the same day stating "Yes, the issue with the freezer was resolved by the engineer when he visited" therefore we asked for the review to be moderated. You then sent an email on Saturday August 2nd stating there was another fault or the original fault was not resolved. We raised a 2nd call out, first thing Monday morning August 4th when we opened for business.

Similarly with this review, you have stated the Sterling Pro cabinet delivered was different to the image on our website but you haven't informed us of any issue therefore, we have been unable to assist you with this.

You have made a number of purchases from us over the years and left varying reviews. The oldest review being 9 years old which is 3 stars along with a 1 star product review for your most recent purchase. All your reviews with exception of one moderated review mentioned above are all publicly listed and viewable. I think this proves we do not and cannot tamper with reviews.

With regards to the structure of our sales & customer service departments. We have implemented various tactics over the last 18 - 20 years in business. In our personal experience, we find having the original sales adviser handle any after sales cases works well because there is an established relationship and understanding of the customer specifics (site, product etc) in place, allowing a smoother experience for our customers.

Finally, we absolutely value your long term custom as we do all our customers, new & old. Customer service and satisfaction is paramount to us. We would like to think our longevity in the industry demonstrates this and on this basis if there is anything we can do to assist you or there is anything you would like to discuss further, our MD will happily chat with you.

Best regards the FFD team.

FFD Commercial Refrigeration からの回答

2025年6月2日

Hi Dardann. Our apologies if you had issues with delivery. We would love to look into this for you to see what happened but we can't seem to find you on our system and so we are unsure as to the situation to which this review relates. Can you please provide a business name or order number to our team either on 01455 815200 or via email to sales@ffdgroup.co.uk so that we locate your order and then address the issue?

FFD Commercial Refrigeration からの回答

2025年1月31日

Thanks for your great review, we're pleased we could help!

FFD Commercial Refrigeration からの回答

2025年1月29日

We aim to deliver a high level of service to every one of our customers to make sure they get the equipment best for their business and to ensure the whole buying process is as smooth and stress free as possible. Thank you for your lovely review and 5 stars! If you need anything in the future, give the team a ring and we'll be happy to help.

FFD Commercial Refrigeration からの回答

2025年1月29日

Thank you for your 5 star review. We love to hear from happy customers! Give us a call if we can help with anything in the future.

FFD Commercial Refrigeration からの回答

2025年1月29日

We place a premium on high levels of customer service, so we're delighted to hear your feedback. If you need anything in the future, we'd be happy to help.

FFD Commercial Refrigeration からの回答

2025年1月29日

Thanks for your great review. We're pleased we could help!

FFD Commercial Refrigeration からの回答

2025年1月7日

We're sorry that you took our responses to be unhelpful. As you purchased your equipment nearly 5 years ago it is outside of the 3 year warranty period, and so we could not arrange to repair the unit under the warranty terms. We did supply you with the contact details of an engineer however, the call out, parts and repair would be chargeable to yourself. You could have purchased a domestic unit for cheaper instead of the commercial unit which you chose, however, this again would not have covered repair if it was out of the warranty period. We aim to give our customers a professional service and always offer full support when issues arise and wherever we are able.

FFD Commercial Refrigeration からの回答

2025年1月7日

Thank you for your great review. We appreciate that unforeseen issues out of anyone's control, do occasionally occur and can be a great inconvenience to businesses. We firmly believe that these situations need to be remedied as quickly and professionally as possible, to the customers satisfaction. We're delighted we could help to rectify this issue for you and it's great to hear from a happy customer.

FFD Commercial Refrigeration からの回答

2024年12月20日

Thank you so much for your lovely review. We always aim to give our customers a first class service, and rectify any potential issues with equipment as quickly as possible. We'll make sure to pass on your kind words to Laura. We hope you have a Merry Christmas!