FFD Commercial Refrigerationレビュー 

FFD Commercial Refrigeration からの回答

2024年11月7日

dicksunmejoahskd,
As of late 2024 - We have processed over 100,000 orders in the 16 years+ that FFD have been in business. We have over 60,000 customers. We have 1000s of positive reviews and only 47 negative reviews (including 1 and 2 star) across all review platforms (Reviews.io, Trustpilot AND Google)
At least 4 or 5 customers, including yourself and Mr Karaayit, have left 2 or more reviews for the same issue. So, even if we count multiple reviews for the same issue, it equates to less than 3 negative reviews per year, for 16 years, on an average of 6500 orders per year.
This calculates to 0.046% negative reviews to total orders per year/rate. I will leave it to the readers to decide whether we provide a good service or not.
We highly encourage reviews good, bad or indifferent but only if they are honest, truthful, fair and reasonable.
Unfortunately, we now live in an age where an ever-increasing number of customers online are in the habit of threatening to or actually write defamatory, untruthful reviews that are an attempt to "bully" businesses for the most unfair reasons. In this case, the facts are that you ordered a product from us (it transpires that you ordered the incorrect unit). Delivery was attempted and failed on 3 occasions. When you arranged for the incorrect order to be collected (again, this was attempted 3 times before you were at site), we were on the phone to you and told you which item was to be returned. You sent back a pallet of goods from a competitor. We have tried to redeliver your pallet however this is also failing. Despite numerous attempts to contact you via phone calls and email, in order to get these products back to you and collect the original piece of equipment, you are ignoring all correspondence.

FFD Commercial Refrigeration からの回答

2024年11月7日

Mr Karaayit,
As of late 2024 - We have processed over 100,000 orders in the 16 years+ that FFD have been in business. We have over 60,000 customers. We have 1000s of positive reviews and only 47 negative reviews (including 1 and 2 star) across all review platforms (Reviews.io, Trustpilot AND Google)
At least 4 or 5 customers, including yourself and dicksunmejoahskd, have left 2 or more reviews for the same issue across multiple platforms. So, even if we count multiple reviews for the same issue, it equates to less than 3 negative reviews per year, for 16 years, on an average of 6500 orders per year.
This calculates to 0.046% negative reviews to total orders per year/rate. I will leave it to the readers to decide whether we provide a good service or not.
We highly encourage reviews good, bad or indifferent but only if they are honest, truthful, fair and reasonable.
Unfortunately, we now live in an age where an ever-increasing number of customers online are in the habit of threatening to or actually write defamatory, untruthful reviews that are an attempt to "bully" businesses for the most unfair reasons. In this case, the facts are that you ordered a product from us (it transpires that you ordered the incorrect unit). Delivery was attempted and failed on 3 occasions. When you arranged for the incorrect order to be collected (again, this was attempted 3 times before you were at site), we were on the phone to you and told you which item was to be returned. You sent back a pallet of goods from a competitor. We have tried to redeliver your pallet however this is also failing. Despite numerous attempts to contact you via phone calls and email, in order to get these products back to you and collect the original piece of equipment, you are ignoring all correspondence.

FFD Commercial Refrigeration からの回答

2024年6月27日 に更新

Thank you for your great review. We always love to hear from happy customers. If you need anything in the future, please get in touch and we'd be happy to help.

FFD Commercial Refrigeration からの回答

2024年4月15日

Thank you for your feedback. Prices often change for the circa 15000 products we have on our site, and we update them regularly. On the day you wished to make a purchase, the price for that particular item on our site was displaying correctly at the higher price. We had previously updated prices on the Wednesday, before noticing that there was an error on Thursday, at which point all prices were rectified. The screenshot you sent to us on Friday was of 1-2 days previously, before the price had been changed, and not a reflection of the live site at the time you wished to purchase. Therefore, we were unable to honour a historic price. We were honest and upfront with you about the issue, as we are with all of our customers, but unfortunately we cannot supply equipment at a loss.
FFD Customer Service

FFD Commercial Refrigeration からの回答

2024年2月1日

Thank you for your review Andreas, we appreciate all feedback from our customers. We apologise that the wrong part was dispatched to you as per the engineers report, however we are working with the manufacturer to get this rectified as quickly as possible for you. We will pass on your feedback to the manufacturers and please get in touch if we can offer more assistance in this matter.

FFD Commercial Refrigeration からの回答

2023年10月11日

Thanks for your great 5 star review. We make first class customer service a priority and so we're delighted to hear that you're happy with the service you received. If you need anything in the future, please get in touch with the team, we'd love to help.

FFD Commercial Refrigeration からの回答

2023年5月5日

Thanks for your 5 star review Paul. We love to hear from happy customers and would love to help you with anything in the future.

FFD Commercial Refrigeration からの回答

2023年1月16日

Thank you for your 5 star review. We always aim to make sure the customer get the equipment that works best for them, whether that's the equipment itself or the delivery service that is available. We're delighted to hear that you're pleased with the service you received and if there's anything you need in the future please get in touch, we'd be happy to help.

FFD Commercial Refrigeration からの回答

2023年1月16日

We're sorry to hear that you feel members of our team acted unprofessionally. We had tried to contact you to book in your delivery however you missed the call and therefore were not present at site when delivery was attempted. As is stated on our website here - https://www.fridgefreezerdirect.co.uk/delivery-and-returns, when no-one is available at site to accept the equipment this will be classed as a failed delivery and a redelivery charge will be applicable. Carol was unable to waive this charge as it is a fixed fee set by the manufacturer and not something which we have control over. We apologise that by explaining our policies you felt she was being unprofessional. If you would like to discuss this further please get in touch.

FFD Commercial Refrigeration からの回答

2022年9月6日

Thank you for your review. Unfortunately damage occasionally occurs during transit by third party couriers however we always aim to rectify any problems as quickly as possible. We're pleased that we could resolve this issue for you and that you're happy with the product you received. If you need any help or advice in the future please get in touch and we'll be happy to help.
The FFD Team

FFD Commercial Refrigeration からの回答

2025年1月29日

We place a premium on quality customer service, so we're thrilled to hear your feedback! Thank you for your review

FFD Commercial Refrigeration からの回答

2022年1月13日

Thank you for your excellent 5 star review. We aim to deliver a comprehensive sales and aftercare service and so we're delighted to hear that you're happy with your experience with FFD. We'll be sure to pass your kind words on to Carol. If you need anything in the future, please get in touch, we'd be happy to help.

FFD Commercial Refrigeration からの回答

2022年1月13日

Thank you for taking the time to leave your excellent review. We aim to give all of our customers the highest levels of service and support and so we're delighted to hear that you're happy with your experience with FFD. If we can help with anything in the future please get in touch, we'd love to hear from you.

FFD Commercial Refrigeration からの回答

2021年7月30日

Thanks for taking the time to leave a great review. We love to hear from happy customers! We'll pass your kind comments on to Ben and if you need any further support, get in touch and we'll be happy to help.

FFD Commercial Refrigeration からの回答

2021年7月30日

Thanks for your 5 star review. If you need any further commercial refrigeration in the future, please get in touch, we'd be happy to help.

FFD Commercial Refrigeration からの回答

2021年7月30日

Thanks for your 5 star review Dylan. We try our best to keep customers updated throughout the whole process. If we help with anything in the future please get in touch we'd love to hear from you.

FFD Commercial Refrigeration からの回答

2021年7月28日

We are sorry to hear that you were unhappy with the service you received whilst shopping with FFD.
Your order was scheduled for a pre 10am delivery which in this instance, unfortunately could not be met. We immediately offered to refund you the charge for this service. Your delivery was scheduled for a little later the same day however you felt that it was unacceptable to wait another couple of hours. Instead, you felt the best option was to cancel your order and wait for another company to make delivery 2-5 days later. All distributers deal with the same manufacturer and delivery company so your order will arrive to you through exactly the same route.
At no point has FFD told you that your equipment “may or may not arrive”. We always operate with an open and honest channel of communication with our customers and never “promise” things which we are unable to deliver on.
As soon as you informed us that you wished to cancel your order your refund was issued with no hesitation.
The equipment supply chain is under immense pressure at the moment, along with many other sectors including your own, however we will not accept verbal abuse toward any member of our staff let alone the 3 team members you interacted with as well as the MD.
If you would like to discuss this matter further, please get in touch.
The FFD Team

FFD Commercial Refrigeration からの回答

2021年6月1日

Thank you for your feedback. We are sorry to hear that you're dissatisfied with the experience you received from FFD. Due to current conditions, stock levels are extremely volatile and unfortunately during the period between checking stock levels with the manufacturer and receiving your payment, the remaining units were sold. We offered an alternative item which you accepted and this was delivered the next day. As a token gesture and to acknowledge your inconvenience we also offered the new equipment at a discounted price.

We apologise that you found this level of service unacceptable. We aim to deliver a quality service to all of our customers however the difficult climate at the moment means that sometimes issues arise which are out of our hands.

If you wish to discuss this matter further please get in touch.

The FFD Team.

FFD Commercial Refrigeration からの回答

2025年1月29日

Thank you for your great review. We're delighted to hear that you're happy with your experience shopping with us, and we'd love to help with any purchases in the future.

FFD Commercial Refrigeration からの回答

2021年6月1日

Thank you for your positive feedback. We are all operating under challenging conditions at the present time however we still continually strive to offer a quality service. We're pleased we could help and hope that we can assist should you need any further commercial refrigeration in the future.