Friskchocolates レビュー 98

Friskchocolates からの回答

2025年9月9日

HI Vintee,

Hi there,

I'm really sorry to hear your order still hasn’t arrived — that’s incredibly frustrating, and we completely understand your disappointment.

Please reach out to our support team at support@friskchocolates.com so they can investigate this right away and get it sorted for you.

We truly appreciate your patience and again, sincere apologies for the trouble.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年9月9日

Hi Michael,

I'm really sorry to hear that you haven't received your order or a refund — that’s definitely not the experience we want for anyone.

Kindly reach out to our support team at support@friskchocolates.com, and they’ll be happy to look into this for you and make it right as soon as possible.

Thanks for your patience, and again, sincere apologies for the inconvenience.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年9月1日

Hi Jack,

Thank you for sharing your experience, and I’m truly sorry for the delay and lack of communication regarding your order placed on July 17th.

It’s unacceptable that you weren’t informed about stock issues until you reached out, and that your order has still not been received after so long. We understand how frustrating and disappointing this must be.

Please accept our sincerest apologies. We are actively working on improving our communication and stock management to prevent this from happening again.

If you’d like, please contact us directly at support@friskchocolates.com so we can check the status of your order and assist you further.

Thank you for your patience, and again, I apologize for the inconvenience caused.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年9月1日

Hi David,

I’m very sorry to hear about the issues you’ve faced with your order and the frustration it has caused. This is certainly not the experience we want for any of our customers.

We understand how disappointing it is to be left waiting, and I completely appreciate your feelings. Please know that we’re taking your concerns seriously and working hard to improve our service.

If you’re still interested, please reach out to us directly at support@friskchocolates.com so we can look into your order and assist you further.

Thank you for your honest feedback, and again, I apologize for the inconvenience.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年9月1日

Hi Andy,

Thank you for sharing your feedback. I’m truly sorry to hear about the ongoing issues with your order and the frustration caused by the delivery delays.

You placed your order on August 4th with an expectation of 48-hour delivery, and it’s completely understandable that not receiving your order by the 9th, followed by further delays and a lack of clear updates, would be disappointing.

We also acknowledge your concern about the advertising of products that may not currently be in stock. Your point is valid, and we’re working on improving our stock management and communication to prevent this confusion in the future.

Please accept our sincerest apologies for the inconvenience this has caused. We’ve taken your feedback seriously and are reviewing our processes to make sure we provide accurate stock information and timely delivery moving forward.

If you have any further questions or concerns, please don’t hesitate to reach out to us at support@friskchocolates.com.

Thank you again for your patience and honesty.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年9月1日

Hi Chris!

Thank you for your feedback, and I’m truly sorry for the experience you’ve had.

You placed your order on July 4th, and it’s now over a month later with no delivery—that’s simply not acceptable. I also understand how frustrating it must have been to be told twice that the item would be back in stock and shipping soon, only to receive no follow-up.

To make things worse, receiving a promotional email on August 5th saying we were “back in stock and ready to ship in 3 days” while your own order remained unfulfilled must have felt incredibly disappointing. You're absolutely right to be frustrated.

This is not the level of service we strive for, and I want to personally apologize for the inconvenience caused. Your order has now been cancelled as requested, and if you haven’t already received a refund, it should be processed shortly.

If you have any further questions, or if there’s anything else we can do to make this right, please don’t hesitate to reach out to us directly at support@friskchocolates.com. We’re here to help and committed to doing better.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年8月12日

Hi Patrik!

We are truly sorry to hear about the delay in processing your refund and the frustration this has caused. Please know that we take your concerns very seriously.

We understand how upsetting it is to wait so long without clear resolution. This is not the experience we want for our customers, and we are committed to making this right.

To ensure your case is handled as a priority, please reach out directly to our support team at support@friskchocolates.com with your order details, and we will work to expedite your refund immediately.

Thank you for your patience and for giving us the opportunity to resolve this issue.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年8月12日

Hi Gurman!

We’re sorry to hear that you have not yet received your parcel and understand your frustration with the delay.

Please accept our sincere apologies for the inconvenience this has caused. To help us resolve this for you as quickly as possible, please reach out to our support team at support@friskchocolates.com with your order number and full name, and we will investigate and provide you with an update.

Thank you for your patience, and we hope to resolve this promptly.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年8月12日

Hi Ky!

We're very sorry to hear that you haven’t received your order and completely understand how frustrating this delay must be.

Please rest assured that we are a legitimate business, and we’re committed to getting this resolved for you as quickly as possible. A 20-day delay is far from acceptable, and we sincerely apologize for the inconvenience.

To help us look into this and provide a solution, please reach out to our support team at support@friskchocolates.com with your order number and full name. We’ll prioritize your case and do everything we can to make it right.

Thank you for your patience, and again, we’re truly sorry for the disappointment this has caused.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年8月12日

Hi Tom!

Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had.

We understand how disappointing this situation has been — from the initial delivery delay to the communication around your refund. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration caused.

While we understand you’ve since received your funds via chargeback, we’d still like to look into this further on our side. Please reach out to our support team at support@friskchocolates.com with your order details so we can fully investigate what went wrong and ensure it doesn't happen again.

We genuinely appreciate your feedback and will be using it to improve our processes. Should you ever consider giving us another opportunity, we’d be happy to make it right.

Friskchocolates からの回答

2025年8月12日

Hi Michaela!

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.

Please know this is not the level of service we aim to provide, and we understand your frustration regarding the delay and lack of communication.

To help us resolve this for you as quickly as possible, kindly reach out to our support team at support@friskchocolates.com with your order number and full name, and we will prioritize your case immediately.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月22日

Hi Timo!

I'm really sorry to hear that your order hasn’t arrived, especially after you selected Royal Mail 48-hour delivery and placed it in early July. That delay is completely unacceptable, and I understand how frustrating this must be — especially receiving only an automated reply when you reached out.

Please accept our sincerest apologies. This is not the experience we aim to provide, and we want to make it right. Kindly reach out to our support team at support@frsikchocolates.com, and we’ll prioritize your case to either ensure immediate delivery or process a full refund if needed.

We truly appreciate your patience and are very sorry again for the inconvenience caused.


All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月22日

Hi Lucas!

I'm so sorry to hear that your order from March still hasn’t arrived — that’s absolutely not the experience we want for any of our customers. I completely understand your frustration, especially after such a long wait with no updates.

Please reach out to our support team directly at support@frsikchocolates.com so we can investigate this immediately and make things right for you.

Thank you for your patience, and again, sincere apologies for the inconvenience caused.


All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月14日

Hi Cristian,

We're truly sorry to hear about your recent experience and understand how disappointing this must have been. Waiting 10 days without receiving your order—especially without clear updates—is not the standard we aim to deliver.

The delays due to issues with our cacao supplier have impacted more customers than we anticipated, and we take full responsibility for not communicating that more effectively. We also appreciate your honest feedback about the card book app—clearly, it hasn’t lived up to expectations, and we’re actively working on improvements based on user input like yours.

We understand that when you invest in a premium product, the experience should reflect that from start to finish. We'd love the opportunity to make this right. Please feel free to contact us at [support email], and we’ll do what we can to resolve this quickly.

Thank you for your patience and your feedback—it helps us grow.


All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月14日

Hi Brook,

We deeply regret the experience you’ve had and completely understand your frustration. Waiting over 35 days—especially after multiple reassurances—is unacceptable, and we’re sorry we’ve let you down.

The delay in stock arrival has taken longer than anticipated, and we recognize that continuing to accept orders without a confirmed restock timeline has contributed to confusion and disappointment. This isn’t how we want to do business, and we are currently reviewing our inventory and communication processes to ensure transparency going forward.

Your feedback is important, and we appreciate you bringing this to our attention. If you haven’t already received a full refund and would prefer one, please contact us at [support email], and we will prioritize it immediately.

We sincerely apologize for the inconvenience and thank you for your patience—though we recognize it should not have been tested this far.


All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月14日

Hi Amy,

We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. Waiting nearly two months for a delivery, especially after being promised a 48-hour timeframe, is completely unacceptable and not the standard we strive to uphold.

Your frustration is absolutely understandable, and we recognize that repeated delays and vague updates have only added to your disappointment. This is not the experience we want any of our customers to have.

We would like to make things right. If you’re open to it, please reach out to us directly at support@friskchocolates.com with your order number so we can escalate this issue and ensure you receive a prompt resolution. We are actively working to address fulfillment delays and improve our communication moving forward.

Thank you for your feedback—it helps us do better.


All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月1日 に更新

Dear Sonya,

We're truly sorry to hear about your experience and the unacceptable delay you've faced. Waiting two months without receiving your order or clear communication is far below the standard we aim to provide, and we understand your frustration entirely.

We take your concerns very seriously, including the mention of a report to Trading Standards. Please know that we are committed to resolving this properly and transparently.

If you’re willing to give us the opportunity, we’d like to investigate your order and make things right. You can reach us directly at support@friskchocolates.com, or respond with your order number so we can look into this as a priority.

Again, we sincerely apologize for the inconvenience caused.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年7月1日

Hi Emdad!

Thank you for reaching out and sharing your experience with us. First and foremost, I want to sincerely apologize for the frustration and disappointment you've encountered—not just once, but on more than one occasion. We understand how important timely delivery is, especially when it's tied to something as special as a surprise for your partner.

We completely acknowledge that our service fell short of your expectations, and your trust in us has understandably been shaken. Delays without communication are not acceptable, and we are actively reviewing what went wrong in your case to ensure it doesn’t happen again.

While this doesn’t undo the inconvenience or frustration you’ve faced, please know that your feedback is taken seriously. We are committed to making things right and restoring your confidence in us.

If you’re open to it, we’d appreciate the chance to look into your order and provide a resolution. Please contact us directly at support@friskchocolates.com, or reply to this message with your order number so we can assist you promptly.

Again, we are truly sorry for the experience you've had and appreciate you bringing this to our attention.

All the best,
Frisk Chocolates