Friskchocolates レビュー 98

Friskchocolates からの回答

2025年2月21日

Hi Tyler!

Thank you for sharing your feedback. We're sorry to hear that you and your partner were disappointed with the product, both in terms of taste and effectiveness. We understand how frustrating it can be when a product doesn't meet expectations.

As the effects of our chocolates can vary from person to person, we apologize that you didn’t experience the results you were hoping for. We also appreciate your comments on the taste and price, and we’ll definitely take that into consideration moving forward.

If you have any further concerns or would like assistance with returns, please feel free to get in touch with us.

Thank you for your feedback.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年2月21日

Hi Lucinda!

Thank you for sharing your feedback. We’re really sorry to hear that you and your partner didn’t experience the results you were expecting. We completely understand your frustration.

As noted, the effects of our chocolates can vary between individuals, which is why we emphasize this in our product descriptions. We always aim for full customer satisfaction, and we're sorry to hear you felt let down.

Regarding your concern about the return policy, it’s important for us to maintain fairness and transparency for all of our customers. We understand it can be difficult if the product isn’t suitable, and we’re more than happy to discuss any specific concerns you have about the return process. Please do reach out to us directly if you'd like to explore further options for resolution.

We also take reviews seriously and are committed to providing an honest and high-quality experience. If there’s anything more we can do for you, please don’t hesitate to contact us.

Thank you again for sharing your thoughts.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年2月15日

Hi Theo!

Thank you for sharing your feedback.

We follow our 30-day satisfaction guarantee policy, which specifies that products must be returned in their original, unopened condition in order to qualify for a refund. Unfortunately, we are unable to process refunds outside of these terms.

We understand your disappointment and encourage you to reach out if you have any further questions regarding our policy or the return process. We're here to assist you.

Thank you for your understanding.

All the best,
Frisk Chocolates

Friskchocolates からの回答

2025年2月12日

Hello K.Williams!

We were waiting for your review, as we know you were unhappy for the experience of the Chocolates interacting with medicine.

Like we said to you via email, we explicitly say on our website that if you have any underlying health problems, it is very important to discuss the use of Frisk with a healthcare professional.

It seems in this case, you did not. Which I'm afraid we cannot help with. Although we do hope you are feeling better!

Many things can interact badly with medicine, so doing due diligence is incredibly important, and we hope you can do so in future to avoid any potential problems.

I will finish it here with our FAQ that directly explains this.

3. Are the ingredients in Frisk Chocolate safe? Yes, we take your safety seriously. All the ingredients used in Frisk Chocolate are sourced from reputable suppliers, and our products are produced in a controlled environment following strict quality and safety standards. However, if you have any allergies or concerns, please review the ingredient list and consult with a healthcare professional before consumption.

We also explicitly say this within the packaging at the bottom of the ingredients list. So why you are understandably angry, I'm afraid we cannot do anything else than to wish you a great day.

All the best,

Frisk Chocolates

Friskchocolates からの回答

2025年2月12日

Hi Nicola!

Thank you for sharing your feedback with us. We’re sorry to hear that our chocolate didn’t meet your expectations. We always strive to provide the best quality products and understand how disappointing this must be for you.

If you would like to discuss a return or refund, please don’t hesitate to get in touch, and we’ll be happy to assist you further.

We appreciate your input and hope to have the opportunity to improve your experience with us in the future.

Friskchocolates からの回答

2025年2月12日

Hi Jau!

We’re sorry to hear that you're not satisfied with the product. Please note that the effects can vary from person to person, and individual experiences may differ.

If you have any further concerns or questions, please don’t hesitate to reach out. We're here to help.

All the best,
Frisk Chocolates Team

Friskchocolates からの回答

2025年1月30日

Hi there!

Thank you for taking the time to share your experience with us. We’re really sorry to hear that the chocolates didn’t provide the results you were expecting. We understand your frustration, especially when you’ve invested in a product that didn’t meet your expectations.

We take all feedback seriously, and we want to assure you that we strive to be transparent with our customers. While effects can vary depending on a variety of factors, including individual tolerance and body chemistry, we understand that it can be disappointing when the product doesn’t work as anticipated.

Regarding the reviews, we take great care to ensure that all feedback is genuine, and we’re constantly working to improve our products based on customer experiences like yours.

If you’d like, we can look into a resolution for you—whether that’s a refund or exchange. We’re committed to making sure our customers are satisfied, and we want to ensure that we address your concerns properly.

Once again, we apologize for any disappointment this has caused, and we appreciate your honesty in sharing your feedback with us.

Friskchocolates からの回答

2025年1月30日

Hi Hayley!

Thank you so much for sharing your experience with us, and we’re sorry to hear that the chocolates didn’t meet your expectations. We understand that taste and effects can be quite personal, and it’s disappointing when something doesn’t quite match up to what you hoped for—especially when it’s a special treat for a weekend getaway!

We appreciate your feedback on the dark chocolate; we understand that it can be a bit rich for some tastes. As for the effects, everyone’s experience can vary, and sometimes it can take a bit longer or require a different dose depending on the individual.

If you'd like, we’d be happy to discuss this further and see if there’s anything we can do to make it right. Your satisfaction is really important to us, and we’d love to help in any way we can.

Thanks again for sharing your thoughts with us.

Friskchocolates からの回答

2025年1月20日

Hi Luke,

I’m so sorry to hear about the situation with your order, and I completely understand your frustration. It’s unacceptable that you received an empty box, and even more concerning that you haven’t heard back after our promise to send a replacement. This is certainly not the experience we want our customers to have, and I apologize for the delay in resolving this.

I’ll personally look into your case and make sure a new product is sent to you immediately. We truly appreciate your patience, and we’ll make sure to keep you updated every step of the way. If you’d prefer a refund instead, please let me know, and we’ll take care of that for you as well.

Thank you for bringing this to our attention, and again, I apologize for the inconvenience. I’ll be in touch shortly with an update.

Best regards,
Linds
Frisk Chocolates Support Team

Friskchocolates からの回答

2025年1月20日

Hi Natasha,

We’re so glad to hear that you enjoyed the chocolates! It’s fantastic to know that they not only tasted delicious but also added a fun, fiery boost to the mood. That’s exactly the kind of experience we aim to create!

If you’re ever looking to elevate another moment, we’re here with more indulgent treats. Feel free to reach out anytime!

Best regards,
Linds
Frisk Chocolates Support Team

Friskchocolates からの回答

2025年1月20日

Hi Lydia,

Thank you for your unique and enthusiastic feedback! We're thrilled to hear that Frisk Chocolates made such an impression. It’s always our goal to deliver a truly indulgent experience, and we’re happy to know that our chocolates lived up to the hype!

If you ever need another indulgent treat, we’re here for you. Don’t hesitate to reach out if you have any other questions or feedback.

Best regards,
Linds
Frisk Chocolates Support Team

Friskchocolates からの回答

2025年1月20日

Hi,

I’m very sorry to hear about the experience you’ve had with your order, and I truly understand your frustration. This is certainly not the level of service we strive to provide, and I sincerely apologize for any inconvenience caused.

What you’ve described is an extremely rare occurrence, and we take matters like this very seriously. It seems there were multiple issues with the return process, and I completely understand how this has left you feeling upset.

From your message, it sounds like there was confusion or difficulty with Royal Mail's ability to locate the right person to receive the return parcel, and unfortunately, that caused delays. Once an item is out for delivery, we rely on the courier to ensure that everything goes smoothly. However, we will be investigating what went wrong here, and I’ll personally look into this situation further.

Please know that we are committed to resolving this. I’d be happy to work with you on finding a fair solution, whether that’s extending the return period or offering an alternative resolution.

Also, I want to reassure you that all reviews for our products are genuine and not fake. We work hard to ensure that our customers’ experiences are reflected honestly.

Thank you again for bringing this to our attention. I’ll be in touch with you shortly to see how we can resolve this matter to your satisfaction.

Best regards,
Linds
Frisk Chocolates Support Team

Friskchocolates からの回答

2025年1月20日

Hi,

I’m really sorry to hear that you haven’t received your order. I completely understand your frustration, and I apologize for the inconvenience this has caused. Please know that this is a rare issue, and we do everything we can to ensure our deliveries reach our customers on time and in perfect condition.

From what I can see, it seems there was an unexpected issue with the delivery process. It could be due to a courier error or a miscommunication with the delivery address. We take these matters seriously and are already looking into what happened to prevent this in the future.

I’d love to resolve this for you, so please let me know if you’d like us to arrange a redelivery or if you prefer a different solution. We’ll make sure to handle it promptly.

Thank you for your patience and understanding. If you have any other questions or concerns, please don’t hesitate to reach out.

Best regards,
Linds
Frisk Chocolates Support Team