Furnished レビュー 

Pour quelqu’un qui cherche à s’installer au Luxembourg, Furnished peut être l’une des meilleures solutions dans un premier temps. Je trouve particulièrement top le fait d’avoir la latitude de pouvoir écourter ou prolonger ton séjour. Un grand merci à Damien SCHIRM pour son accueil, sa disponibilité et son professionnalisme.

Website is user friendly. Just that the selection of districts needs to have multiple checks so one can select multiple districts at the dame time

You don't fix problems in the house or room when reported.
The rooms are not in the same way the picture shows.

My experience with the website was easy and efficient!

The service attention was perfect, but the House has not as Many bathrooms as i was told.

The interface is easy to navigate and the customer support (Isabel) was exceptional. One suggestion: Maybe all results of a search could be entered on a map, instead of only the results of a specific page.

Nice rooms, good communications, good price

Great - No additionally comments

Great Team. Great Services. Just Great.

Nota bene: Furnished Team can not be held responsible for dirty and uneducated tenants.

It was a good choice to rent a bedroom with Altea!

Worst booking agency ever that I come across. One big scam. Lived there for 4 months during an internship. I paid 350 eu in deposit and 2 months later I receive an e-mail that I get back 150 eu without any specification why. They probably hope that you don't remember what the deposit was initially that you paid. No answers to e-mails or phone calls ever. Don't book any accommodation here.

Bed infested with bed bugs, which caused me to lose lots of sleep & consequently my job. Rip off concerning extension and/or early cancellation policies, my circumstances changed, practically no communication once I moved out & then to add insult to injury they deducted a €25 fee (on top of my €175 early cancellation fee) for a bank wire/transfer of my deposit. To summarise almost all house mates were cool, just caused serious skin abrasions with the bed bugs. You are better to commute from Trier or a nearby French or Belgian town, than to risk low life creatures, both in the bed & with the service level!

Unfortunately, I made very bad experience with furnished.lu.
I booked a room in the very center of Luxembourg ... three hours before I wanted to get my key, I got a french Email saying, that I cannot get my key due to "technical reasons" - no "sorry", no alternative offers, nothing.
When I got to their office the very unfriendly staff proposed me to move into one of their other appartments. I lived in two different ones, that were both super ugly and decentral, I decided to quit the contract. Until today (two months later), I am waiting for my deposit and agency fee.

I know the housing situation in Luxembourg city is comlicated. But it is getting worse by supporting a company like this! Be careful!

Merci pour tous vos conseils - j'ai failli de m'adresser à eux. J'évite donc!

the hankey-Pankey company really disaster don't book with them STOP!!!!!
They have called me 3 months after that I must pay some fees, at the end the didn't give the deposit back...
careful with this organization.

I booked a room on the site Furnished.lu of Altea Immobiliere SARL Luxembourg on January 22, 2019.
I had no idea that booking from people over age of 40 were not permitted by Altea’s Furnished.lu After taking the booking fee of Euro 150, I got an email stating that my age makes me ineligible for a room. Now this is called “age discrimination” and is forbidden in the EU, including Luxembourg, as far as I know. A day later, I received a message stating that I am allowed to rent a room because “Unfortunately, our rooms are intended for young professionals only, and people that are older than 40 do not fall into that category”. I expected to receive my booking fee back but I did not received anything so far. I sent them at least three email asking for a refund. NO ANSWER and NO MONEY REFUNDED.
Please avoid like plague this Agency which exploits the lack of accommodation currently facing Luxembourg.

I rented a room for a short-term stay when coming to Luxembourg, but I can in NO WAY recommend any other living soul to rent through this company. The booking and checking all went OK, but the room itself, the cleanliness and moving out has been a nightmare! The rooms are directly disgustingly dirty. Upon cancelling my stay, it got from bad to worse. Now, this awful company will not refund the security deposit. Is this legal? Stay away, stay away, stay away.

Be careful! Furnished.lu or Altea Group or the owner Carole CASPARI does NOT pay back your initial security deposit. And this despite their contract obligation and written promises from a helpless and sleazy customer service. I can not recommend doing any kind of business with this dishonest company.

On 4 July 2018, I booked a stay on Furnished.lu. This is done in fortnightly blocks, and the fortnight that suited me best started on 15 July 2018. I asked them if I could move in a day earlier, but this wasn't possible. Before committing, I read through all the conditions, contract, and proposed fees. This was available in French and English. I chose English.

On 12 July 2018, I received an email stating that they would be charging me €58.50 to check in on 15 July 2018! This was not present on-screen during booking. Looking back over the contract, I could see that this corresponded to something called "Key remittance on a Sunday". This English is nonsense. According to Oxford dictionary, remittance = "a sum of money sent in payment or as a gift". Not "handing over of keys", which is what the French said, which was presumably badly translated.

I told them that this charge had not been presented on-screen, despite them obviously knowing about it. I told them that I read the contract, but that I didn't understand the poorly translated nonsense that was in it. They were very unconcerned by these two points. After stating my case for about an hour, they agreed to reduce the charge to €29.25. I was still furious, having never EVER EVER been charged for the pleasure of checking into accommodation before. They just shrugged, and pointed to an incomprehensible contract.

This is what it is like to stay with Furnished.lu. If you are staying in Luxembourg, find accommodation in literally any other way, because nothing could be worse than being stuck in a contract with Furnished.lu.

@Furnished.lu: please don't tell me that you value my feedback or that you will use it to improve your service. I told you about this issue until I was blue in the face. You are aware of it, and have no intention of changing it.

The experience I have had with this company is absolutely unfathomable. Please spare yourself the pain and book into an AirBnB and look for something privately. The staff are trained to be cordial but once you put the phone down and you have made a payment you will NEVER receive a response to an email or a request for service.

The internet access was intermittent, the lights in the house were often not working. The residence was dirty and not all residents were "young professionals" as is used in the marketing campaign to attract people from large companies splashed across their website. I spoke to a consultant advising her that I would be in the office the next day to drop off my keys as well as to go through matters I was unhappy about to which she agreed, only to be informed again the next day that I would be charged another fee for the late return of my key. In the interim I had received multiple contracts which were incorrectly dated and had incorrect fees which I never signed, but had made payment in advance for.

In trying to be reimbursed I was dismissed and somehow someone wanted to charge me an early termination fee for a contract I had never entered into and services I had never made use of. No one has information and seemingly no wants to commit to any kind of answer if they can't make money out of it.

This was a very very sad introduction to my stay in Luxembourg do yourself a favour and avoid this route.