I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... もっと見る
企業が回答しました
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... もっと見る
企業が回答しました
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... もっと見る
企業が回答しました
企業情報
当該企業による記述
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Got the product... With problems
Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

FurrandFamily からの回答
Wonderful result of my photo
Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

FurrandFamily からの回答
Brilliant quick service and high…
Brilliant quick service and high quality product. Will definitely use again

FurrandFamily からの回答
Commination was a bit sketchy
Commination was a bit sketchy, but the end result was excellent .

FurrandFamily からの回答
Great product
Picture I chose done with care and preview great, price good and communication from company good very happy with my purchase thank u

FurrandFamily からの回答
Excellent service I was so pleased with…
Excellent service I was so pleased with the quality of the picture

FurrandFamily からの回答
a lovely gift
Got a disney pet portrait for a family member and she absolutely loved it

FurrandFamily からの回答
Excellent
Excellent. I bought a poster to be framed, of my sisters dog sat on the toilet; for her downstairs loo!! She absolutely loves it and said it’s the best present.

FurrandFamily からの回答
Lovely keepsake photo.
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of minor changes which were done within a couple of days, again 'Christmas'. I ordered the jpeg version with the intention of printing and framing myself. Overall excellent service, great price and I will be ordering again.

FurrandFamily からの回答
Pet portrait
Excellent service. They were quick to respond, from sending in the initial photo, sending a preview of the portrait and the picture being delivered. The quality is good, and we are very pleased with the final product.

FurrandFamily からの回答
Furr & Family - would recommend
Furr & Family product and service level were fantastic. I'm only deducting a star because the courier delivered the parcel to the wrong address and it took 3 stressful days to sort it out.

FurrandFamily からの回答
Good communication
The digital picture I received was great. It did take a nudge from me as the proof had not arrived in the time stated. Then the wrong portrait theme was sent and had to be redone. However, my messages were replied to fairly quickly and everything was resolved in the end. The actual product was fab!

FurrandFamily からの回答
Highly recommended
Super fast service, and it was great to get a test image to check it looked ok first. It was the best present I gave this Christmas, everyone was thrilled with it.

FurrandFamily からの回答
I left it to literally the last minute…
I left it to literally the last minute but they still managed to make a amazing portrait and it was delivered in time for Christmas. My family member was absolutely delighted with it. Thank you for you excellent communication and prompt delivery.

FurrandFamily からの回答
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