I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... もっと見る
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Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... もっと見る
企業が回答しました
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... もっと見る
企業が回答しました
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... もっと見る
企業が回答しました
企業情報
当該企業による記述
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
When the product finally arrived it was…
When the product finally arrived it was lovely quality.
Unfortunately the customer service was really awful until I put a review on trust pilot. Then and only then did I get a response to my 3 messages sent to them over more that a week later however am happy with what has now come.
After your reply I felt I needed to add
The contact was made via your contact us on your website so obviously I assumed this was the correct way to contact yourselves. Please do not put the fault on the customer. I will not be changing my review again

FurrandFamily からの回答

FurrandFamily からの回答
Excellent service
Excellent service, thank you so much! We lost our beloved pet this year, so I bought this painting of him as a Christmas gift for my partner. I’m very happy with it and can’t wait to give it to her on Christmas Day. A lovely reminder of our beautiful boy ♥️🐾♥️

FurrandFamily からの回答
Just perfect
The prints I've recieved are nothing short of perfect! I would recommend to anyone! Needless to say, im going to be the best gift giver this Christmas 🎄

FurrandFamily からの回答
So cool
So cool. I’ve ordered a canvas print which hasn’t arrived yet, but I’ve just been sent the image on WhatsApp to check that I’m happy with it before they print the canvas, and it’s incredible. Such a nice touch too to receive a preview and to check you’re happy with it before it gets made. It’s a Xmas present for my girlfriend, and she’s going to be blown away. So happy I found this company and would recommend to anyone. Thank you guys

FurrandFamily からの回答
A brilliant service!
A fantastic experience with a really fab product at the end.
It was so easy to order, it was efficient and communication was brilliant throughout. My item came quickly after I had proof checked it and it came nicely packaged and boxed.
A brilliant service!

FurrandFamily からの回答
Really good quality and excellent as expected
Really good quality and as expected, it has been done to a high standard and I really love it.

FurrandFamily からの回答
You will love it-Great Quality and Service
Recently purchased a framed picture from FurrandFamily and was very very pleased with it.
They even WhatsApp messaged an image to me before proceeding with order to ensure i was happy with it, I asked for alternative backgrounds to be sent which they did, this gave me the opportunity to choose the perfect package.

FurrandFamily からの回答
Multiple pet picture.
Great to be able to preview before printing, quick delivery, well packaged and quality picture. Only thing I would say is that the product is a little on the expensive side.

FurrandFamily からの回答
Excellent service
Excellent service a very fast turnaround in only took four days from the original order and the picture was sent securely packaged up via Royal mail.

FurrandFamily からの回答

FurrandFamily からの回答

FurrandFamily からの回答

FurrandFamily からの回答

FurrandFamily からの回答
You get 100% what you pay for
You get 100% what you pay for. My print arrived swiftly and packaged carefully. The print is fabulous, on good quality material and looks seamless. I bought it as a gift for family, consisting of current and late furr babies, and they are going to love it. Thank you so much 😊 I think my crown of best gift giver remains for another Christmas!

FurrandFamily からの回答
The picture came really quickly.
The picture came really quickly and beautifully done.

FurrandFamily からの回答
Very good at keeping me up to date and…
Very good at keeping me up to date and offering great options to make my order better.

FurrandFamily からの回答
Beautiful pic of my furbabies....a…
Beautiful pic of my furbabies....a great present for hubby who is learning to fly......he will love it for sure.....

FurrandFamily からの回答
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