Ever since we bought it in 2021, it hardly got android updates a couple times, its current android version is 10. Mostly it just hangs up all the time, is there anything you could help us to get i... ãã£ãšèŠã
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When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... ãã£ãšèŠã
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... ãã£ãšèŠã
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games... ãã£ãšèŠã
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Fusion5 ã«ã€ããŠ
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Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
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Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, è±åœ
- eve@fusion5store.com
- fusion5store.com
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updated review !
From ordering two tablets , delivery was quick.
Tablets fired up and worked well. The cases are sturdy and protect the tablet well.
I did have a problem with one of the devices , after finally getting a response from Fusion the problem was resolved quickly, device sent off , repaired and sent back in around 1 week.
I appreciated the follow up email from fusion also, which shows good customer service.
2026幎1æ30æ¥
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Fusion5 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback with us â we really appreciate it. While weâre sorry to hear about the initial issue with one of your devices and the delay in getting in touch, weâre pleased that everything was resolved quickly once underway and that the turnaround met your expectations. Your kind comments about our follow-up and customer service mean a great deal to the team and encourage us to continue improving both our products and the support we provide
If thereâs anything else we can assist you with in the future, please donât hesitate to get in touch
- Team Fusion5
great customer service answered myâŠ
great customer service answered my email on z timely matter
2026幎1æ15æ¥
Fusion5 ããã®åç
Hello Marco,
Thank you very much for taking the time to share your feedback. Weâre delighted to hear that you were happy with the timeliness of our response and the level of service you received. Providing prompt, clear, and helpful support is very important to us, and your comments are greatly appreciated by the team. Thank you for choosing Fusion5 â please donât hesitate to reach out if we can assist you again in the future.
- Team Fusion5
The proptness of the respone
The proptness of the respone to my orer of a replacement charger.
2026幎1æ13æ¥
Fusion5 ããã®åç
Hello John,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the promptness of our responses. Providing efficient support is incredibly important to us, and your feedback helps reinforce our commitment to maintaining a high level of service for our customers
If thereâs anything we can assist you with in the future, please donât hesitate to get in touch
- Team Fusion5
Support is very slow and avoiding myâŠ
Support is very slow and avoiding my questions.
2025幎12æ30æ¥
Fusion5 ããã®åç
Hello John,
Thank you for taking the time to leave your feedback.
Iâm sorry to hear that you feel your questions have not been addressed promptly.
We aim to respond to all customer queries within 24 hours, Monday to Friday. Please note that response times may be slightly extended during weekends or public holidays.
For clarity, according to our previous email sent to you on January 12 at 2:56 PM, your replacement order has already been processed and dispatched. The expected delivery is by Saturday, 17 January 2026, by 9:00 PM.
If there are any outstanding questions that have not yet been answered, please feel free to reply directly to our previous email, and we will be happy to assist further.
Once again, we appreciate you bringing this to our attention and look forward to assisting you via Email.
- Team Fusion5
Excellent product works as described.
The delivery perfect
The packaging perfect
The installation instructions perfect
The product itself function perfectly and as described
Fusion5 Support Team is excellent.
Thank you Fusion5...!
2025幎4æ6æ¥
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Fusion5 ããã®åç
Hello Jacques,
Thank you so much for your kind feedback. Weâre delighted to hear that youâre happy with all aspects of our products and services. Itâs also wonderful to know that our support team was able to provide a positive experience. Your comments are greatly appreciated and serve as motivation for us to continue delivering high-quality products and service to all our customers
We look forward to assisting you again in the future if needed
- Team Fusion5
This company was very helpful
This company was very helpful, they gave me the advice I needed. I am quite happy with this company.
2025幎6æ18æ¥
Fusion5 ããã®åç
Hi Mike,
Thank you so much for taking the time to leave your feedback. Weâre thrilled to hear that our team was able to provide the advice you needed and that youâre happy with your experience. Your comments mean a lot to us and motivate our team to continue delivering helpful and friendly support. We look forward to assisting you again in the future if needed
- Team Fusion5
Very responsive customer service.
2025幎12æ13æ¥
Fusion5 ããã®åç
Hello Timothy,
Thank you for taking the time to leave your feedback. Weâre delighted to hear about your experience. Providing timely and helpful support is always our priority, and your comments motivate us to continue delivering a positive experience for all our customers
Should you require any further assistance, please donât hesitate to reach outâweâre always here to help
- Team Fusion5
I was bought this machine in SeptemberâŠ
I was bought this machine in September as a birthday present, I can honestly say that this is the slowest machine I have ever worked with. I am currently trying to install Microsoft 365 and it has already taken 45 minutes ð€Šââïžð€Šââïžð€Šââïž. Please consider another more competent machine unless you are doing no more than surfing the web. Any other tasks take far too long and are clunky and unachievable.
2025幎12æ20æ¥
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Fusion5 ããã®åç
Hello Craig,
Thank you for taking the time to share your experience with us. Iâm very sorry to hear that youâre finding the device slow and that installing Microsoft 365 has taken longer than expected. I understand how frustrating that can be, especially as the device was a gift
We would very much like the opportunity to assist and ensure that your machine is performing as expected for its specifications. In many cases, performance issues can be improved with a few configuration checks, updates, or optimisations, and we are confident we can help resolve this for you.
Please contact us directly at eve@fusion5store.com, and our team will be happy to work with you step by step to get your device running as it should.
We appreciate you bringing this to our attention and look forward to assisting you further via Email.
- Team Fusion5
All good
Easy to find what I wanted. No problems with payment or shipping. Quick delivery.
2025幎11æ30æ¥
Fusion5 ããã®åç
Hello Celeste,
Thank you for taking the time to share your feedback. Weâre delighted to hear that your experience was smooth and that you were able to find exactly what you needed. Itâs great to know that payment, shipping, and delivery all went seamlessly.
At Fusion5, we strive to make the ordering process as simple and efficient as possible, and weâre pleased to know we met your expectations. We sincerely appreciate your support and look forward to serving you again in the future.
Should you require any further assistance, please donât hesitate to reach outâweâre always here to help
- Team Fusion5
Delivery status never updated or provided, unstable web site
Web site somewhat unstable (maintenance issues?). Order status still shows "process" a week after the order was received. CC charged on order date, no shipping status was ever provided. I sent several messages to inquire on status but never received any response.
Trying to register the purchase was a challenge due to web site instability. Once the product pick down list is in random order (lack of customer concern, how difficult is it to sort this list?). If you offer a pull-down list, all products should be listed or wording changed ( such as 128 G changed to "all G" or "128-512 G".
12/17/25 Update by purchaser Cliff.
Raised from 3 to 4 start because of response. Having developed SW from 1962-2002 (including the GPS control system), I appreciated the challenges. Today there is much too much pressure by management to get "something out" regardless of the strong warnings from the technical team about being not ready (remember the Challenger explosion). True quality of a company is as much avoiding problems as how you handled them when they occur.
Thank you.
Merry Christmas
2025幎12æ11æ¥
Fusion5 ããã®åç
Hello Cliff,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you have experienced. According to our records, our customer support team contacted you on December 2 with a link to track your order. We regret to hear that this was not received. We are however pleased to confirm that your order was successfully delivered on December 8, 2025, at 09:44 AM.
Regarding our website, we are actively reviewing our systems to improve stability, enhance product listing clarity, and ensure that all customer communications are delivered reliably. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to implementing these changes to provide a seamless and dependable experience for all of our customers going forward
If you need any further assistance or have additional questions in the future, weâre always here to help
-Team Fusion5
Strong and prompt support
Pre-purchase questions were quickly and fully answered. Shipment and tracking info followed smoothly .
2025幎12æ2æ¥
Fusion5 ããã®åç
Hi David,
Thank you for taking the time to leave your feedback. Weâre delighted to hear that our team was able to answer your questions quickly and clearly, and that the shipping and tracking process was smooth from start to finish. Your experience is very important to us, and we truly appreciate you taking the time to share it. If you need any further assistance or have additional questions in the future, weâre always here to help
-Team Fusion5
The price was fair
2025幎11æ11æ¥
Fusion5 ããã®åç
Hi Mr. Flanders,
Thank you for taking the time to share your feedback with us â we truly appreciate it. Weâre pleased to hear that you found our pricing fair, and we hope that your recent purchase continues to serve you well. Should you need any support or have questions at any stage, our team is always here and ready to help
-Team Fusion5
Product shipped fairly quickly
Product shipped fairly quickly, however I didn't rec notification and emailing the company was the only communication to reach company to find out status. Not having any experience with this company, I was a bit uneasy. They did respond within 24 hrs.
2025幎11æ14æ¥
Fusion5 ããã®åç
Hi Lisa!
Thank you for taking the time to leave your feedback. We're glad to hear that your order arrived quickly, and we appreciate you reaching out to us for an update. We understand how important clear communication isâespecially when ordering from a company for the first timeâand weâre pleased that we could respond and assist within 24 hours. Your experience helps us continue improving, and we're grateful you gave us the chance to support you
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Returned item
I have returned this product back to Amazon because first of all there i was no charger in the box and could not get a power cord from FUSION. I tried contacting them many times without success.
2025幎11æ3æ¥
Fusion5 ããã®åç
Hello Michael,
Thank you for sharing your feedback
We regret to hear about the issues you've experienced.
After reviewing our system, we have not been able to locate any previous correspondence from you regarding the missing charger. We take situations like this seriously, as they help us identify where improvements are needed to prevent similar issues from occurring again.
To allow us to investigate this thoroughly, and follow up accordingly with our Quality Control and Dispatch teams, please contact us directly at eve@fusion5store.com
with your Amazon Order ID. Once received, we will ensure this matter is addressed promptly and the appropriate corrective steps are taken internally.
Thank you for bringing this to our attentionâwe appreciate the opportunity to improve.
Kind regards,
Tina
Customer service was fast and friendly
Customer service was fast and friendly. Unfortunately the screen protector I needed did not fit and had to be returned. They immediately fixed the description online so other people will know. Unfortunately I had to pay for the return shipment. However, the refund was done in a very timely manner.
2025幎10æ31æ¥
Fusion5 ããã®åç
Hi DO!
Thank you for taking the time to share your experience. Weâre glad to hear that our team was able to assist you promptly and that your refund was processed quickly. We appreciate you letting us know about the screen protector issue, and weâre happy that the product description has been updated to help future customers. Your patience and understanding are greatly appreciated.
We wish you all the best, and hope to speak with you again in the future
-Team Fusion5
Excelant Service and Fast Delivery
Fast Delivery and the Product was exactly as described. Customer service was very responsive to the question I had about my new tablet.
2025幎10æ29æ¥
Fusion5 ããã®åç
Hi Larry!
Thank you for your feedback. Weâre delighted to hear that your tablet arrived quickly and has met your expectations. Itâs also great to know that our customer services team was able to assist you promptlyâCustomer satisfaction is always our priority.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They helped me with exactly what I needed.
I had a problem with one of their tablets, but thanks to their support I was able to use it again. Very intuitive and easy to use ð
2025幎10æ29æ¥
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Fusion5 ããã®åç
Hi Aldo!
Thank you for taking the time to share your experience. Weâre glad our support team was able to help you get your tablet back up and running. Itâs great to hear that you find the device simple to use. We really appreciate your feedback and are happy that youâre enjoying your tablet!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They got me straight to what I neededâŠ
They got me straight to what I needed to figure out my tablet in a couple of emails.
GREAT customer service!
2025幎10æ22æ¥
Fusion5 ããã®åç
Hi Mike!
Thank you for your kind words. Weâre thrilled to hear that our team was able to help you quickly and efficiently with your tablet. Itâs always great to know our support is making a difference, and we really appreciate you taking the time to share your experience.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
I identified what I needed on theâŠ
I identified what I needed on the website, ordered it, paid for it and was given a delivery date, the date was met, the item worked perfectly, .. a happy boy!
2025幎10æ19æ¥
Fusion5 ããã®åç
Hi Eric!
Thank you for taking the time to leave your feedback. Weâre delighted to hear that your order arrived on time and that everything worked perfectly. Itâs always great to know our customers are happy with both the service and the product. We really appreciate you sharing your experience and hope you continue to enjoy your new device!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Love the form factor and light weight, butâŠ
Love the form factor and light weight of the tablet. Battery only seems to last 60 to 90 minutes on full charge. Only giving 3 stars because Windows 11 fails to update itself (after numerous attempts) and although there is a removable cover on the back and the documentation says it can handle up to 1TB M.2 SSD, I thought that meant that I could buy and add a 2nd SSD to the table to have a C and D drive, but that socket is already used by the C drive and if you want to increase capacity you need to clone that SSD to a larger SSD (which means added expense).
2025幎10æ21æ¥
Fusion5 ããã®åç
Hi Tom,
Thank you for sharing your feedback with us. Weâre glad to hear you appreciate the tabletâs form factor and lightweight design. Iâm sorry to hear about the issues with battery life and Windows 11 updatesâour team can guide you through troubleshooting steps to help resolve the update problem and optimise battery performance. Regarding storage, youâre correct that the tablet supports a single M.2 SSD, and increasing capacity requires upgrading or cloning the existing drive. If youâd like, we can provide advice on the best way to safely upgrade your SSD to meet your storage needs. Please reach out to our support team at eve@fusion5store.com, so we can assist in improving your experience.
We look forward to speaking with you
- Team Fusion5
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