Ordered my product on the 9th June. Now the 17th and itâs still not arrived. Tried to contact Massive Discounts by phone. No one answered. Emailed. No one responded. However, this turned out to b... ãã£ãšèŠã
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Quality product at very low price including delivery. I bought a TV wall mount. I already had a great quality one in the living room, knew exactly what I wanted, one that comes away from the wall for... ãã£ãšèŠã
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There were a few little misunderstandings & a problem with a delivery by Evri, but that's Evri for you. Don't use Evri! They're shockingly bad! Aside from that everything was fine & it was all so... ãã£ãšèŠã
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Ordered an L shaped wooden bar. Slight delay in arriving had to chase order. Upon putting the bar together I was supplied with instructions for a different kit! It was like doing a jigsaw with no phot... ãã£ãšèŠã
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Weâre a UK-based store offering a wide range of new, refurbished, and open-box products â from electronics, home and garden items, solar panels, phone accessories, and tools, to photography gear and more. At Massivediscounts.co.uk, we focus on great value, fast delivery, and trusted service. Whatever you need, we probably have it â always at a massive discount.
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Unit 6A, Craggs Industrial Park, Morven Street, S80 4AJ, Worksop, è±åœ
- 0190 926 9453
- contact@massivediscounts.co.uk
- massivediscounts.co.uk
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Reply to rouge importer trying to ignore hos legal obligations
I have purchased four hammock stands and three have failed at exactly the same point.
When I complained the first time I was sent a replacement part. I was impressed with this company. After the further two failures I was accused of abusing the product and requested proof of this. I was advised that the company had sold lots of this item( 80 admired by the company (less than 2% failure) ?)
In my communication I an given the replyâ we have sold lots, you have abusedâ)
In public here â we have tested this and itâs not trueâ I have asked for evidence, testing and asked for an email address to resolve this issue:
They have not provided anything, I have receipts, the have nothing all hey sat is we have sold loads and no problem, you are the problem . I ask ok on what basis and they ignore answers as if they are a decent, caring company/ But if this is still visable on trustpilot then they have lied. Worst company ever dealt with blame the user, user complains on here but there stance had been you abused our product, prove it and if you can people wonât see this review. I asked for an email to take it further, ignored, â we have sold loads of this product ( that we import from china and have no safety, manufacturing concerns with but cannot provide technical , test data or uk compliance certificates for) please provide the test data in public as when the buyer of three stands requested it you refused, like you did when they requested an email address in their initial concern. If you see this itâs true, it would be taken down if it wasnât.
2026幎3æ23æ¥
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No product and zero communication
Ordered at the start of the month, now the 25th and nothing. Emailed several times and zero reply. Said despatch with 14 working days, we are now on 16. Absolutely terrible customer service! If I could simply get an answer I will delete this review
2026幎6æ26æ¥
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Massivediscounts ããã®åç
Hi,
We can see that you have now received your order, and we sincerely apologise for the delay and the frustration this caused.
Unfortunately, in this case we were dependent on the manufacturer. They advised us that the item would be **dispatched within 14 working days**, not 14 calendar days, which resulted in a longer wait than either of us had hoped.
We truly did everything we could to ensure your order reached you as soon as possible. If you didn't receive a reply to one of your emails, we sincerely apologise. We receive over 100 emails every day, and on rare occasions a message may be missed. However, this is never intentional, and we are committed to helping every customer. No customer is ever deliberately left without support.
As your order has now been delivered, we would really appreciate it if you could consider updating your review to reflect the final outcome. It would mean a great deal to our small business, especially as we did everything we could to get your order to you.
Thank you for your patience and understanding.
Coffee grinder
IMrs Annette coomber hi thanks for reply to my review I'm sorry but I think I would like a replacement I am housebound with my husband who has dementia and I need a good coffee grinder
2026幎6æ23æ¥
Massivediscounts ããã®åç
Hi Mrs Coomber,
We are very sorry to hear that you experienced an issue with your coffee grinder and apologise for the inconvenience caused.
Although faults can occasionally occur, they are fortunately very rare. We are always happy to help resolve any issues as quickly as possible, whether that means providing troubleshooting advice, arranging a replacement, or offering a refund where appropriate.
If your issue has now been resolved, we would be very grateful if you would consider updating your review. Customer satisfaction is very important to us, and we always do our best to ensure every customer is looked after.
Thank you for your patience and understanding.
Bad and good - well treated but never got the product
Ordered my product on the 9th June. Now the 17th and itâs still not arrived. Tried to contact Massive Discounts by phone. No one answered. Emailed. No one responded. However, this turned out to be due to holidays and they were very responsive when they returned. Unfortunately, their courier has massively let them down and due to that I've asked (which they were very accommodating about) for a full refund.
2026幎6æ9æ¥
Massivediscounts ããã®åç
Hi,
We can see that you have now received your order, and we sincerely apologise for the delay and the frustration this caused.
Unfortunately, in this case we were dependent on the manufacturer. They advised us that the item would be dispatched within 14 working days, not 14 calendar days, which resulted in a longer wait than either of us had expected.
We genuinely did everything we could to ensure your order reached you as quickly as possible. If you were unable to reach us or did not receive a reply to one of your emails, we sincerely apologise. We receive a high volume of enquiries every day, and on rare occasions a message may be missed. However, this is never intentional, and we are committed to supporting every customer.
Now that your order has been delivered, we would be incredibly grateful if you would consider updating your review to reflect the final outcome. It would mean a great deal to our small business, as we did everything we could to ensure you received your order.
Thank you for your patience and understanding.
Massivediscounts ããã®åç
hank you for your review.
We are delighted to hear that you are happy with the quality of your purchase.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Massive Discounts Customer Support Team
Ordered an L shaped wooden bar
Ordered an L shaped wooden bar. Slight delay in arriving had to chase order. Upon putting the bar together I was supplied with instructions for a different kit! It was like doing a jigsaw with no photo of the jigsaw! ð The quality of said bar is what I describe as rustic and not very refined but to be honest itâs ok. Definitely not worth the full price.
2026幎5æ17æ¥
Massivediscounts ããã®åç
Thank you for your feedback.
We are sorry to hear that you experienced a delay and that the incorrect assembly instructions were supplied. We understand how frustrating this must have been and apologise for any inconvenience caused.
Regarding the product finish, this bar is designed with a rustic appearance, although we appreciate that this may not meet everyone's expectations.
We value your comments and will use your feedback to improve both our product information and quality control processes.
Kind regards,
Massive Discounts Customer Support Team
I actually like this item I can grindâŠ
I actually like this item I can grind beans to what ever density I need,it looks cool is quote and quick
2026幎4æ2æ¥
Quick efficient serve.Delivery greatâŠ
Quick efficient serve.Delivery great within two days.Brilliant.
2026幎3æ10æ¥
Massivediscounts ããã®åç
Dear Customer,
Thank you for your wonderful feedback!
Weâre delighted to hear that you were happy with our quick and efficient service, as well as the fast delivery. Your satisfaction means a lot to us.
We hope to serve you again soon!
Kind regards,
Massive Discounts Team
Massivediscounts ããã®åç
Dear Geoff,
Thank you for your feedback.
We would like to clarify that the item purchased was listed as a used product, and any minor cosmetic imperfections (such as small dents) do not affect the functionality or performance of the item.
That being said, customer satisfaction is very important to us, and your order has already been fully refunded.
We appreciate your feedback and will continue improving our packaging and service.
Wishing you all the best.
Kind regards,
Massive Discounts Team
Massivediscounts ããã®åç
High quality product
High quality product at a favourable price and delivered quickly
Quality product fast delivery
2026幎2æ24æ¥
Massivediscounts ããã®åç
Dear Customer,
Thank you for your great feedback!
Weâre delighted to hear that youâre happy with the product quality and the fast delivery. We truly appreciate your support.
We look forward to serving you again soon!
Kind regards,
Massive Discounts Team
Great products at a great price.
Exactly as described. Prompt dispatch and delivery. Great price for a brilliant product! Will definitely purchase from them again should the need arise
2026幎2æ23æ¥
Massivediscounts ããã®åç
Dear Customer,
Thank you so much for your wonderful review!
Weâre delighted to hear that youâre happy with the product, pricing, and our delivery service. Itâs great to know everything met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Massive Discounts Team
Massivediscounts ããã®åç
Dear Customer,
Thank you for your great feedback!
Weâre very happy to hear that youâre pleased with the quality of the product. Your support means a lot to us.
We hope to serve you again soon!
Kind regards,
Massive Discounts Team
Great price and service, can't fault them.
This was the first time i used Massive Discounts so wasn't sure what to expect, but i was very happy with the price and the service. They were cheaper than anywhere else i looked and my order arrived before the estimated time so, in this one experience, I can't fault them and will certainly consider them first on future purchases.
2026幎2æ12æ¥
Massivediscounts ããã®åç
Dear Customer,
Thank you very much for your detailed and kind review!
Weâre really pleased to hear that your first experience with us was a positive one, especially regarding our pricing and delivery time. Itâs great to know we exceeded your expectations.
We truly appreciate your trust and look forward to being your first choice for future purchases.
Kind regards,
Massive Discounts Team
Fast delivery with no issues at all andâŠ
Fast delivery with no issues at all and the product was in excellent condition.
2026幎2æ5æ¥
Massivediscounts ããã®åç
Thank you very much for your kind feedback!
Weâre really happy to hear that youâre satisfied with the delivery and the condition of the product. It means a lot to us.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Massive Discounts
Pleased and happy.
Firstly, delivery was surprisingly fast! Secondly, the blender is unbelievably good! Practically brand new!
2026幎2æ2æ¥
Massivediscounts ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that youâre pleased with the fast delivery and that youâre happy with the blender. Providing products in excellent condition and a smooth experience is always our goal.
We truly appreciate your support and hope to see you again at Massive Discounts!
Best regards,
Massive Discounts Team
I give a star for customer serviceâŠ
I give a star for customer service support. I bought a bunk bed for kids which was advertised as coming with mattress. It didn't and when I contacted them, they said it was their mistake and I should return and they will refund. In my opinion, because it was their fault, they could offer to send us the mattress or a discount to buy them. I ended up keeping the bed because kids were disappointed if sent back and spending lot more on new mattresses.
2026幎2æ5æ¥
Massivediscounts ããã®åç
Thank you for your feedback.
Weâre sorry for the confusion caused by the listing description. The item was correctly priced for the bed frame only, and as stated in the specifications, the mattress was not included. Unfortunately, the main description mistakenly mentioned that a mattress was included, which was an error on our side.
As soon as you contacted us, we offered a free return with a full refund, as we always want our customers to feel confident in their purchase. The decision to keep the bed was entirely yours, and we completely understand that returning it would have been inconvenient.
We genuinely appreciate your feedback, as it helps us improve our listings and prevent similar mistakes in the future.
Kind regards,
Massive Discounts Team
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