Ever since we bought it in 2021, it hardly got android updates a couple times, its current android version is 10. Mostly it just hangs up all the time, is there anything you could help us to get i... ãã£ãšèŠã
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When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... ãã£ãšèŠã
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... ãã£ãšèŠã
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games... ãã£ãšèŠã
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Fusion5 ã«ã€ããŠ
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Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
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Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, è±åœ
- eve@fusion5store.com
- fusion5store.com
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Fusion5 ããã®åç
Hi Graeme,
Thank you for your kind words! We're delighted to hear that you had a great experience with your purchase and that our customer service met your expectations. Providing fast and efficient service is our priority, and your feedback means a lot to us. If you ever need any assistance, weâre always here to help!
- Tina
Fusion5 ããã®åç
Hi Ron,
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy and that your tablet has been simple to use. We strive to provide a smooth experience from purchase to daily use, and your satisfaction means a lot to us. If you ever need any assistance, feel free to reach outâweâre happy to help!
- Tina
Solid windows tablet
No complaints, tablet worked right out of the box. I never got a notice that the order had shipped but customer service was very responsive in confirming the product was shipped!
2025幎1æ21æ¥
Fusion5 ããã®åç
Hi Bill,
Thank you for your feedback! We're delighted to hear that your tablet worked perfectly right out of the box and that our customer service team was able to promptly confirm your shipment. We appreciate your support and will continue striving to improve our communication regarding order updates. If you ever need any assistance, feel free to reach outâwe're always happy to help!
- Tina
Fusion5 ããã®åç
Hi George,
Thank you for your feedback! We're thrilled to hear that you were happy with the expedited shipping. We always strive to provide quick and efficient service, and it's great to know that your experience reflected that. If you need anything else, feel free to reach out!
- Tina
Fusion5 ããã®åç
Hi Euan,
Thank you for your feedback! Weâre delighted to hear that you were happy with our service and delivery. Customer satisfaction is our top priority, and itâs great to know we met your expectations. If you ever need any assistance or have any questions, please donât hesitate to reach out. We appreciate your support!
- Tina
Refund Delayed â Poor Customer Service!
Fusion5 cancelled my order due to non-shipment, yet my refund is still pending despite multiple follow-ups. Unresponsive support and frustrating delaysâwould not recommend!
2025幎3æ18æ¥
Fusion5 ããã®åç
Hi Sher Khan,
Thank you for your feedback; we sincerely apologise for any frustration caused.
We had to cancel your order as we are based in the UK and unfortunately do not ship to India. We are unsure how the order was able to be placed through our UK site with an Indian delivery address, and we are currently working with our web team to ensure that orders outside of the UK are blocked from our UK site going forward.
Please note that we still ship to EU destinations and the USA via their designated domains, which can be accessed by selecting the appropriate flags located at the top left of our website.
Regarding your refund, I can confirm that it is now being processed. Please allow up to 10 business days for the funds to reflect in your account. However, since you are using an international bank account, processing times may be longer due to banking regulations.
We truly appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out.
- Tina
Fusion5 ããã®åç
Hi Judith,
Weâre very sorry to hear that your DC adaptor is not working. Weâd like to resolve this for you as quickly as possibleâplease contact us directly at Eve@fusion5store.com, so we can both confirm the correct adaptor for your device and arrange a refund for your purchase if needed. We appreciate your patience and look forward to assisting you.
- Tina
Charging is only supported via the included 12V DC barrel charger.
Windows loads quickly, screen is bright, clear and seems bigger that than 10.1" it is light and even with the optional keyboard & case weight only about 933 gram. The usb c is marked on the case as 'fusion charge' and the screen protector for delivery protection says 'support fusion charge' but when I queried the reply was 'Charging is only supported via the included 12V DC barrel charger.' which is misleading at best. This means I have to find a mains socket to charge it when I am out. This is the only thing that lets it down as it is easy to use.
2025幎3æ3æ¥
Fusion5 ããã®åç
Hi,
Thank you for your feedback. We appreciate your comments on the deviceâs performance and design. We sincerely apologize for any confusion regarding the USB-C port labeling. While the port supports data transfer and other functions, charging is only supported via the included 12V DC barrel charger. We understand that this may be inconvenient, and we will take your feedback into account to improve clarity in our product descriptions. Please let us know if thereâs anything else we can assist you with.
- Tina
Very good response to all my queries.
Very good response to all my queries.
Item was delivered to Greece in less time than expected.
Wouldn't hesitate to order from this company again
2025幎2æ21æ¥
Fusion5 ããã®åç
Hi Dionysia,
Thank you for your feedback! We're delighted to hear that you had a great experience with us and that your order arrived in Greece sooner than expected. Providing excellent customer support and fast delivery is our priority, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
- Tina
The time from order to delivery .
The time from order to delivery to set up of the product was quick, efficient and smooth.
2025幎2æ20æ¥
Fusion5 ããã®åç
Hi Roger,
Thank you for your feedback! We're pleased to hear that your experience was seamless. Ensuring a smooth and hassle-free process for our customers is always our priority, and we truly appreciate you taking the time to share your positive experience. Should you ever require any assistance, please donât hesitate to reach out!
- Tina
Good experience
The communication for this company is brilliant. Answered all my questions and helped me. The product is good quality and as stated. It was delivered quickly too.
Thanks
2025幎2æ18æ¥
Fusion5 ããã®åç
Hi Luke,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our communication and support. Ensuring our customers receive prompt assistance and high-quality products is our top priority, so it's great to know we met your expectations. We also appreciate your feedback on the fast delivery. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for your support!
- Tina
Fast service and durable
2025幎2æ22æ¥
Fusion5 ããã®åç
Hi Juliane,
Thank you for your feedback
We're delighted to hear that you're satisfied with both our service and the durability of your device. Your satisfaction is our priority, and we truly appreciate your support. If you ever need any assistance, feel free to reach outâweâre always happy to help!
- Tina
Fusion5 ããã®åç
Hi Julianna
Thank you for your feedback
We're delighted to hear that you were pleased with our service and the quick delivery. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need any further assistance, please don't hesitate to reach out.
- Tina
Excellent purchase
Excellent purchase and excellent delivery can't fault anything I was a bit dubious because I usually buy from bigger online shops but I am very happy and will use them again
2025幎2æ16æ¥
Fusion5 ããã®åç
Hi Graham,
Thank you for your feedback! We're delighted to hear that you had an excellent experience with both your purchase and delivery. We truly appreciate you giving us a chance and are glad we could exceed your expectations. We look forward to serving you again in the future!
- Tina
I have emailed Fusion5 a couple ofâŠ
I have emailed Fusion5 a couple of times and they have got straight back to me with an answer to my query. The item which was a lapbook was delivered quickly and it is very good, better than we thought it would be, and a very reasonable price. Really pleased with the product and really pleased so far with the company.
2025幎2æ17æ¥
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Fusion5 ããã®åç
Hi Joanne,
Thank you for your kind words! We're delighted to hear that you're happy with your Lapbook and that it exceeded your expectations. Providing quality products at great value, along with excellent customer support, is our top priority. If you ever need any assistance in the future, please donât hesitate to reach out. Enjoy your new device!
- Tina
Delivered in less than 24 hours
Delivered in less than 24 hours, (Free).
Good product, very satisfied.
2025幎2æ10æ¥
Fusion5 ããã®åç
Hi Alan,
Thank you for your feedback! We're delighted to hear that youâre satisfied with your purchase and that it arrived so quickly. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance, we're always happy to help. Enjoy your new device!
- Tina
Much improved working product provided.
2025幎2æ3æ¥
Fusion5 ããã®åç
Hi Richard,
Thank you for your feedback! We're delighted to hear that you're satisfied with the improved product. Your experience is important to us, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, feel free to reach out.
- Tina
Ive just got a Fusion5 Tablet for aâŠ
Ive just got a Fusion5 Tablet for a Project, I must say this is exactly what I wanted, Im running Ubuntu full desktop on it I will be needing over 100 of these for the project. this is a superb tablet and priced very well. very happy.
2025幎2æ15æ¥
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Fusion5 ããã®åç
Hi Paul,
Thank you for your kind words and for choosing Fusion5 for your project. We're thrilled to hear that the tablet meets your needs and that you're enjoying its performance with Ubuntu. Itâs always rewarding to know that our products are making a positive impact, especially on a large-scale project like yours. We truly appreciate your support and look forward to assisting you with your future orders.
- Tina
Web site is not user friendly
Web site is not user friendly. Need to have a "Cart" so you can see what you have accepted to order.
2025幎2æ4æ¥
Fusion5 ããã®åç
Hi Rick,
Thank you for sharing your feedback with us! We truly appreciate your suggestions on improving the user experience. We understand the importance of having a clear and accessible "Cart" feature to easily review items before placing an order.
In the meantime, if you need any assistance with your order or have questions about any products, please donât hesitate to contact us directly at eve@fusion5store.com. Weâre here to help and ensure you have a smooth shopping experience.
Thanks again for your valuable input!
- Tina
It was such an easy experience I wasâŠ
It was such an easy experience I was able to find everything I wanted and at a good price delivery was fast and reliable could not recommend enough
2025幎2æ3æ¥
Fusion5 ããã®åç
Hi Andrew,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found everything you needed at a great price and that our delivery service met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, weâre always here to help!
- Tina
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