Fusion5 からの回答

2025年6月2日

Hi
Thank you for your feedback
We're delighted to hear that you found our ordering process straightforward, the pricing reasonable, and that your docking keyboard arrived promptly and is working perfectly. It's great to know that your experience met all expectations, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, we're always here to help.

- Tina

Fusion5 からの回答

2025年6月2日

Hi Lorin
Thank you for your feedback—we’re glad to hear that the keyboard and case are working well for you. We sincerely apologise for any inconvenience caused by your delivery experience. We are continuously working with our logistics partners to improve delivery times and reliability, and your comments will be passed on to help us enhance our service. If there’s anything further we can assist you with, please don’t hesitate to let us know.

- Tina

Fusion5 からの回答

2025年5月28日

Hi John
Thank you for your feedback
we’re really pleased to hear that everything is going well so far!
If you have any questions or need assistance at any point, please don’t hesitate to reach out. We’re here to help and ensure your experience remains a positive one.

- Tina

Fusion5 からの回答

2025年5月20日

Hi Bella
Thank you for your feedback—we truly appreciate you taking the time to share it with us. We're glad to hear that you’re satisfied with our service, and we’re always here to help with any further questions or concerns you may have. Your satisfaction is our priority, and it’s great to know we’ve met your expectations!

- Tina

Fusion5 からの回答

2025年5月12日

Hi Michael,
Thank you for your feedback—we’re really glad that we could assist you, and save you the hassle of a return. We always aim to make things as smooth and convenient as possible for our customers, and it's great to hear that our team was able to help promptly. If there's anything else you need in the future, please don’t hesitate to reach out!

- Tina

Fusion5 からの回答

2025年4月30日

Hi Graham,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your laptop and that it's meeting your expectations in terms of speed and display quality. It's great to know that it's proving to be a valuable tool in your role as a tutor. If you ever need any assistance or have any questions, please don’t hesitate to reach out — we're always here to help!

- Tina

Fusion5 からの回答

2025年4月24日

Hi Rebecca,
Thank you for taking the time to share your experience! We're sorry to hear that you encountered issues initially, but we're pleased to hear that we were able to assist you promptly and effectively. It's great to know your replacement device is working well, and we truly appreciate your patience and understanding throughout the process. Should you need any further support, we're always here to help!

- Tina

Fusion5 からの回答

2025年4月24日

Hi Gerry,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your device and finding it useful both at home and on the go. We strive to offer great value without compromising on quality, so it's fantastic to know the product is meeting your expectations. If you ever need any assistance or have questions in the future, our team is always here to help!

- Tina

Fusion5 からの回答

2025年4月17日 に更新

Hi Michael,
Thank you for your feedback, and we’re truly sorry to hear that you remain dissatisfied with your experience.

Your tablet was returned to us with a reported LCD fault. Upon inspection by our technicians, no display issues were found. However, as a gesture of goodwill, we proactively replaced the LCD to ensure your peace of mind.

Following the LCD replacement, in line with our standard returns process, your tablet underwent a thorough quality control inspection, during which no faults were observed. We informed you that your tablet had undergone additional testing with no issues reported, and subsequently coordinated a return date and delivery location at your convenience.

Upon reciept of your device, our team noted several cosmetic scuff marks on the touchscreen; however, these were consistent with daily usage and are not indicative of a manufacturing defect.

As a reminder, all our tablets are shipped with two layers of protective film pre-applied to the screen. These films are intended to protect the display during storage and transit. They are not designed for extended use, as they can impact touch responsiveness and display clarity. This is outlined on the yellow information card included with your tablet.

We recommend checking whether the second, thinner protective layer is still applied to your screen. If so, you can gently remove it by lifting one of the top corners with your fingernail. This second layer can easily scuff and haze as it's not designed as a long term protective solution

We truly regret that your experience hasn’t met expectations, and we remain committed to resolving any outstanding concerns. Please don’t hesitate to get in touch if there’s anything further we can assist you with.

- Tina

Fusion5 からの回答

2025年4月16日

Hi Kiana,
Thank you for your feedback! We're so glad to hear that you received the correct accessory for your laptop and that it met your expectations. If there's anything else you need or if you have any questions down the line, feel free to get in touch — we're always happy to help!

- Tina

Fusion5 からの回答

2025年4月15日 に更新

Hi Trevor,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. Our team strives to offer prompt and helpful support, and we’re pleased to know that your order arrived swiftly. Should you have any further questions or require assistance in the future, please don’t hesitate to get in touch.

- Tina

Fusion5 からの回答

2025年4月11日

Hi Alan,
Thank you so much for your kind words! We're delighted to hear that you appreciated our prompt responses and reminder emails. Providing timely and helpful support is something we take great pride in, and it’s always rewarding to know it’s making a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out—always happy to help! Thank you for being our valued Customer

- Tina

Fusion5 からの回答

2025年4月11日

Hi George,
Thank you for sharing your feedback—we really appreciate your honest review. We're glad to hear you’re enjoying the tablet overall, though we're sorry to learn that the keyboard and battery life haven't fully met your expectations. The keyboard is designed to be lightweight and portable, but we understand it may not suit all usage styles. We’ll be sure to pass your comments along to our product team for future improvements. In the meantime, if the connection issues persist or if you’d like assistance with setup or recommendations for compatible accessories, we’d be more than happy to help!

- Tina

Fusion5 からの回答

2025年4月9日

Hi Lynn,
Thank you for sharing your feedback with us – we're really sorry to hear you've had trouble with our docking keyboard. We've just sent you an email to follow up and would love the chance to put things right. When you have a moment, please check your inbox – as always we’re here to help and look forward to hearing from you.

- Tina

Fusion5 からの回答

2025年4月9日

Hi Gillian,
Thank you for taking the time to share your feedback; we’re genuinely sorry to hear that your recent experience has not met your expectations. At Fusion5, we strive to deliver products that offer both quality and value, and we appreciate you highlighting areas where you feel we have fallen short.
To clarify, we kindly invite our customers to leave their honest and unbiased feedback as this both helps us to improve our products and assists future customers in making informed purchasing decisions. Our extended warranty registration is entirely optional and designed to offer our customers additional peace of mind — we stand behind our fixed 12-month manufacturer’s warranty and, through registration, offer an additional complimentary extended 3 months warranty, completely free of charge. We offer this for added assurance in the quality and longevity of our products.
We understand your concerns regarding the docking keyboard and the issue of screen scratches. What you've described is unusual and not something that has been commonly reported. Please note that our tablets are shipped with two layers of protective film on the screen. These layers are designed for shipping and should be removed before regular use, as highlighted on the included yellow information card. If the protective layer remains on during daily use, friction from the keyboard may cause superficial marks, which would otherwise not affect the actual screen.
Regarding our docking keyboard, while we’re sorry to hear that it hasn’t met your expectations in terms of build quality, we are grateful for your honest opinion and have passed your comments directly to our product development team for further review and consideration.
Finally, we were unable to locate any previous correspondence from you through our support channels. To assist you as quickly as possible, we kindly ask that you resend your message to our centralised support email address at eve@fusion5store.com. We are keen to address your concerns fully and ensure that any product issues are resolved promptly
Thank you again for sharing your views, and we look forward to hearing from you soon.

- Tina

Fusion5 からの回答

2025年4月7日

Hi Kenneth,
Thank you for your feedback! We're thrilled to hear that your order arrived quickly and that you were happy with the shipping. We always strive to provide a smooth and efficient shopping experience - from start to finish. If there's anything else we can assist you with, please don't hesitate to reach out!

- Tina

Fusion5 からの回答

2025年4月4日

Hi Mr Winder,
Thank you for your feedback and support! We're delighted to hear that you had a positive experience and that we could promptly assist with your replacement. Providing excellent service is our priority, and it's always a pleasure to assist valued customers like yourself. If you ever need any further help, please don’t hesitate to reach out.

- Tina

Fusion5 からの回答

2025年4月1日

Hi Stephen,
Thank you for your feedback. We're sorry to hear about the battery issue with your recent purchase, especially after your previous positive experience. While unforeseen issues can occasionally occur, this is certainly unusual and not reflective of our usual standards. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused. I can confirm that your refund has been processed, but if there’s anything else we can assist with, please don’t hesitate to reach out.

- Tina

Fusion5 からの回答

2025年3月27日 に更新

Hi Vivian,
Thank you for your feedback
We’re sorry to hear that you did not receive our response. We originally replied to your email on March 19 at 09:41 AM with instructions on how to return your order for a refund. I'm sorry to hear this was not received
We will forward this email over to you again now.

If you require assistance in identifying the correct DC Mains charger for your device, please do not hesitate to contact us directly at eve@fusion5store.com, and a member of our team will be happy to assist you.

We appreciate your patience and look forward to assisting you with your return

- Tina

Fusion5 からの回答

2025年3月31日

Hi Robert,
Thank you for your feedback! We're delighted to hear that your request was handled promptly and that you received the correct DC Mains charger quickly. Providing efficient service and ensuring you have the right accessories for your tablet is our priority. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!

- Tina