Future plc レビュー 

Just a scam, no magazines sent

I was loving reading Womens Weekly. However, I was sent an email saying there was an issue with my payment. It was a thinly veiled attempt to get me to pay for the information (which could have been provided by email) that the price had gone up - closely followed by marketing - WHICH I WAS PAYING FOR ON MY PHONE BILL. I complained and got a stock AI produced reply which only addressed one of my issues. I complained again and got a similar AI produced reply following the same protocols, only addressing (the same) one issue again. I tried to complain on the complaints section of Direct Magazines website and unsurprisingly, I got YET ANOTHER AI produced email only addressing the same one issue. 3 replies, slightly worded differently but essentially exactly the same, with a different name of a sender each time. Thinly veiled AI rubbish!!!!

Zero stars would be more appropriate. Country Life is a great magazine, and I have subscribed for years. However, it now arrives 4-6 weeks late in the US. This year they renewed my subscription 2 months early and doubled the price without any notice. When I requested that they cancel it, they sent me an email in response saying they were going to bill me automatically in 3 weeks. Their telephone help phone number is a recording that does not connect you to the selected billing or subscription department.

Another 'zero stars if I could' review of Moneyweek Magazine

An outsourced helpdesk that has no independent oversight so its impossible to contact a human to complain about their own 'help desk'. A disease thats widespread across business nowadays.

Helpdesk is staffed by people incapable of communicating, incapable of reading and incapable of thought.

Not a single question answered satisfactorily in 3 years. It takes days to get a response and then its just a random set of words. I honestly couldnt script such poor behaviour if I tried, its that astonishingly bad.

As usual, its impossible to complain around them and you get no response from the moneyweek, moneyweek editor, moneyweek EIC or future publishing twitter account. Message is...We Dont Care.

I have had the pleasure of cancelling my subscription.

I attempted to order a subscription to Decanter Magazine in October 2023. They then charged my credit card 4 times for the same subscription. After multiple calls and no magazines, I reluctantly gave up and cancelled the subscription in February. So far I've managed to receive 3 refunds. I've been assured several times that the final refund has been processed, but I have still not received it, despite repeated escalations and case #s. It's just unbelievable.
I would have though that increasing print magazine subscriptions would be a good thing, but obviously not.

Future have taken a payment of £27 from my account for a subscription. Unfortunately, they can't tell me what the payment is for, how it came to be made, or refund it. They're just going to keep it even though their is no sign of any contract.

Annual week subscription bought in April 23.
Magazine stopped being delivered in Jan 24, spoke to office after they sent another renewal letter, they assured me that the matter was sorted out, and my delivery was back on track
Came home from holiday to find they had taken payment - without my approval - multiple times.
Had to call bank to stop payments
As a previous reviewer has stated, magazines are great - Future publishing are appalling. I WILL NEVER USE THIS COMPANY AGAIN!
Update; post the above and 5 payments taken from my account (refunded)..call 0330 333 9495 its their UK number

Love the Magazines PC Pro & Computer Active, but the customer service of the parent company Future Publishing is a Joke. Purchased the USB 2023 back issues thumb driver, 3 weeks ago, never got it. Called customer services and they said they have not got stock and don't know when or if they will have it back in stock. As you can buy back issues on Optical Disk or USB drive, I asked do they have any copies of the CD. The broken English reply was "Sir you only purchased one product", I know I said, I am just asking though if you have any stock of the CD she repeats "Sir you only purchased one product" again I said "I Know", but I am trying to find out if you have any CD stock to see if we kind find a solution but again she replied like a stuck record "Sir you only purchased one product" why way it such a difficult concept for her to get, I just wanted to know if their were CD's available to consider my options but I could not get her to grasp this simple concept. Asking to speak to a manager gets the usual answer as "Sir a manager can not help you any more than I can" Well if manager had her level of competence, heaven help them! The call ended unresolved with a promise of a call back in a few days. But if it is like their usual promises it will be broken.

Order the Week for my Grandma for Christmas at the beginning of December, they failed to take the payment the first time, then to unlock the account and have now charged me twice for an annual subscription when a copy of the Week is yet to arrive 2 months after first signing up.

I have subscribedto Country Life for nearly 20 yrs. Thisyr I cant because, though they wont admit it but CL staff let it slip, their so-called systems can't process CC payments from non-UK banks. But instead they make it sound like its a problem with my card. And the Customer Service responses are dreadful. Anybody replies, we must phone you to sort this (yeah like my accountant will endorse that, a sub given by phone and no written evidence etc), a complaint I raised will be canceled "if we cant call you" (so surely it isn't really then a complaint!!!!?). Magazines Direct seems to be the subsidiary that all this BS emanates from ... so AVOID!!!

Subscribed to a magazine, they took their £100, then a couple of days later took it again. Bank can't dispute it for 30 days, so am £100 out of pocket for an entire month.

I made the mistake of signing up to their investor alerting service when I briefly owed shares in the company. Despite unsubscribing on multiple occasions i am still receiving daily emails. Don't see why I should have to change my email address to block their spam. Leave a voicemail and expect a return call? Ha! Avoid like the plague.

Appalling customer service. After paying for several different issues I received one! I was told payment has not been received and I was asked for proof. I sent screenshots and was told I could have a refund or replacement - I chose refund. I was then told this proof was unacceptable and to provide actual statements. Again, I did this and now only receive emails starting with the same copy and pasted response that it has been forwarded to the relevant department. This has been going on for a month and can’t see it being resolved. An absolute zero customer service and a total let down. I’ve searched for their complaints department but can’t locate one. No doubt they won’t give this information as they’d be inundated!

DO NOT WASTE YOUR MONEY
Bought an e-gift card which you'd think would be sent automatically but as yet after 10 days it has still not arrived. Customer support seems to have no power to fix the issue.

AVOID WASTING YOUR TIME AND MONEY.

Magazines suddenly stopped being delivered but mo ey continues to be charged to my card. After various calls and chats with their outsourced contacts in India or wherever, I blocked their future charges with my credit card company. I've just written off any hope of a refund. A bunch of fraudsters!

Maximum PC went digital only, I chose to have undelivered print issues refunded. They claim the refund attempt was made. The refund never appeared. After several calls a claim they would mail a check has not taken place either. Their subscription service provider; magazinesdirect.com, stopped responding. I also received phishing email from a third party when responding with feedback in their email.

Abysmal service. Their support is clearly outsourced to wherever they can find employees to gabble incomprehensibly and cannot understand simple requests. I have given up expecting to be able to read my subscribed magazine on their ‘Pocket Mags’ app. All I can do is cancel my subscription and write tge whoke thing iff to experience.

Until recently i had my magazine delivered without any problems.
Now since the latest direct debit was taken, i have not received my magazine and when i contact Future Publishing, they say my subscription was cancelled.
They then say they will esculate and allow them 2 days, so call them 2 days later and want another 2 days and so on.
Now i am going to speak to my bank to get my money back and then cancel the direct debit.
My subscription was with Dennis publishing but got taken over by Future publishing who dont know what they are doing.
Disgusting way to treat people in this manner

Bought a £9 expert guide that contained the most useful basic guide.

Do not use this shockingly disgraceful company.
Charged twice and didn’t deliver the promised incentive gift.
Zero stars if possible.
Hopeless website and even more hopeless overseas call centre.