Galaxystraps レビュー 30

Scammers. Cheap ass sh** that ripped apart in a week. No answers from the customer service. Return policy is scam. That thing doesnt even exist there. 10x overpriced piece of a sh**.

Scam site , order took weeks to get here from China and when it arrived it was poor quality and can be bought direct from SHEIN.com for €2.

Order the item which took longer to arrive than stated. The item was average and not well made.
I've asked 3 times for an address to return this to an now being ignored.
Not great customer service at all.
Would recommend.

OK, I was worried by the reviews here, after I bought a new strap.

I even bought a "just in case" strap elsewhere.

But this Galaxystraps strap did eventually arrive.

So this isn't a scam. They just aren't particularly good at business.

I ordered the same product twice from this company. The first never arrived, to be fair they processed a refund and I reordered, but the second one took over the suggested 5-10 business days and turned up as an awful tacky phone case and not the watch strap as I ordered? Customer Service take so long to respond, I've had to chase up to get a response and wonder if I'm even going to get a refund for this product. No contact number on the website, just an email address which takes days and days to respond. Shocking

Trying to reach them for a couple of weeks now without success.

Cant get my parcel from delivery company because galaxystraps didnt provide my contact information.

Lost money and lost time...

Dear Alex,

Apologies for the misunderstanding. Due to lack of communication, possibly due to some technical issues, I was led to believe that galaxystraps.com is a SCAM. But, I definitely can say that it's not and it's a GENUINE company and a reliable one. Therefore I am retracting my previous post/comments and giving you a 5 * as you deserve this. I received the email from Ruth yesterday and explanation from you today. In fact I felt a bit embarrassed after knowing that you did attempt to communicate with me. However, I think you should look into the ways to improving communication with your customers. May be text messaging the customers and updating them with the progress of their order as I did not receive any of your earlier emails or invoice or proof of purchase and I did check my email's spam folder. I know it may be a challenge doing this but if this could be done using some automated technology, it will boost your sales and customer satisfaction. You have a very well laid out website and I wish you all the success you deserve in your business. I will definitely buy products again from you.

Many thanks and once again sorry for my harsh comments!

Best wishes

Piyush

This is a review for Huaweistraps.com. I have been searching high and low for contact details for a company called Huaweistraps.com which operates from the same postal address as Galaxystraps.com. Their websites are identical apart from the fact they sell watch straps for different brands and with very similar sales pitches. There is no phone number. Their email address doesn't work and if you try to use it , your message is returned as undeliverable. I ordered a Huawei strap on 26th February costing £17.99 and apart from an acknowledgment have heard nothing since. This is beginning to look like a SCAM. The money has been taken from my bank account and rather confusingly the payment reference is to 'SP * APPLE STRAPST LONDON' whatever that means. I have tried to contact them twice using their internal mail contact form and as yet no reply from that either. I'd now just like my money back so that I can go to a real and reputable company. No doubt I'm going to have to raise this as a 'goods not delivered problem' with my bank and that will take forever to be resolved. Can't believe I've allowed myself to be taken in by what now looks like a SCAM.

Scam Scam! Do not use!
Strap never arrived. No contact number, address, or email on website. Had to raise dispute with my card provider for a refund

This company is very slow with delivery and doesn't respond to any messages when you try and contact them to check on status or cancel your order.

I messaged them twice trying to cancel the order and got no reply to either.

The contact button on the website uses a noreply email address.

I obtained better Galaxy Watch straps from Amazon that arrived the next day. The one from Galaxystraps took 15 days to arrive.