Gardengreatness レビュー 

disappointed as there are items missing and 1 item has been damaged in transit.

My Order number is 3699 

I ordered 

Scandi Doti Blanc Vase × 2

£31.98

Small Scandi Dot Urban Vase × 2

£27.98

Contemporary Terracotta Charcoal Vase × 1

£30.99

Pippa Textured Ceramic Vase Pair × 2

£71.98

Maison Graphite White Sculptural Vase × 2

£49.98

Textured Wide Sculptured Vase × 1

£17.99

Contemporary Sculptural Stoneware Vase × 1

£32.99

Maison 2 Holed Natural Vase × 2

£75.98

4ft Animated Spooky Witch Halloween Decoration × 1

£26.99

However the following items are missing 

SCANDI DOTI VASE x 2

SMALL SCANDI DOTI VASE (BLACK) x 1

MAISON GRAPHITE WHITE SCULPTURAL VASE x 1

MAISON 2 HOLED NATURAL VASE x 2

TEXTURED WIDE SCULPTURED VASE x 1

4ft Animated Spooky Witch Halloween Decoration × 1

Also I item is broken this is the 

Contemporary Terracotta Charcoal Vase × 1

We have received 2 items which have not ordered I have attached a picture of these.

The order is shambolic with the quality of good below par and not suitable for our use.

Please kindly inform me how to return the goods which have been received,

And how to return the damaged good and the goods which were not ordered.

Also please kindly provide a update on the missing goods.

Kind please supply the required information within 48 hours from Monday 19th October.

Just sent them the above email shocking company goods quality rubbish looks like a PayPal refund is on the cards will give them 48hours

I would give zero stars if possible! I placed an order via B&Q, no communication from the seller other than the order confirmation with a delivery date. The delivery date came and went, my message to the seller asking where the order is was ignored. B&Q chased the seller and I received notification I'll get a refund in 14days. So they've just taken my money and held it for almost a month by the time I get it back. I'm not convinced this is a legit company and brands like B&Q should be giving them a wide berth!!!

I ordered online 23rd August . Order did not arrive I contacted them and they said out is stock they would refund me. Iam still waiting for refund. I received from PayPal advising me refund did not go through to contact company again concerning refund. I have been doing this weekly to no avail. DO NOT ORDER FROM THIS COMPANY. NOT RELIABLE

Aweful - please don’t use. Take note of the reviews / I wish I’d have looked. Orders placed - not received- money taken. Criminal company. No customer services and emails not responded to. Should be closed down. DONT USE

It seems this is the only way to get Garden Greatness to respond...I order an vase on 19th August, expected date 28th August, it's now 14th September and despite three emails, absolutely no response. So out of pocket and not happy. I've attempted their chat, a robot responds and promises to put you through to a 'human'....strangely enough, absolutely no 'human' on chat either. Garden Greatness, if you do bother to read this, please can you contact me and refund me my £34.20 for order number #3654 which you clearly have no intention of sending.

UPDATE thankfully I used Paypal and have got my money back. I will also be reporting this company to trading standards.

Well finally got a answer... which is funny you write to me stating not truthful did you answer all the other complaints before mine I think last count was 80 and thats only this August.i got nothing from you about my orders nothing the company's who are daft enough to let sellers like you ruin there name.... and you give me a email address to get intouch which I did many times but no reply.got excited one day think finally found a number to get in touch but no it was another business with simular name was getting at least 10 call a day for ur bad business poor man he had even reported u to b&q and is going to take it further because of you like they say dont leave a paper trail u have you should be ashamed of ur self decent working people saved money to buy something and u rob them so injoy while u can as its finally catching u up.dont bother me any more get a consciousnes and pay people back...

Really wished I had looked at the reviews before buying via the B&Q marketplace . So far £86.99 down and nothing to show for it .
Have contacted this company , but, as yet , no reply . Have contacted them through B&Q on the contact form , no reply , have spoken to B&Q who sent the seller an email and still no reply .
Don’t waste your money in this fraudulent company as you’ll never get your item and will be fighting for a refund

Edit 14/08/26 I see GG have responded to reviews dating back to the 23rd July , however , not bothered responding to those before that date who have had a bad experience with them .
Do they really think I haven’t tried emailing them through their website via their contact form and giving all the details so they can sort this out , do they really think I haven’t contacted B&Q with who I placed my order with via B&Q marketplace . All I can say is they must have a huge amount of complaints to get through .
Too little , too late from this company .

Scammers! Don’t order through B&Q you’ll never receive your products!

Absolute rubbish. Did not receive my vase. No communication from the company at all. Luckily I paid with PayPal so recieved my refund through them. Won’t order again.
Since my review on trust pilot you replied straight away. You should have done that straight away. I still have had no reply. Only on trust pilot. You want me to email you back now and sort it out It’s sorted thankyou through PayPal

I ordered a water feature for my sister and her husband for thete 25th Anniversary, when it was opened it was badlywrapped and it had a brocken part. I purchased this through B &Q i contacted them they said thevwould get it touch with garden grateatness and was told to give it 48hrs. This has been going on since 28/07/26 i have contacted garden greatness on several occasions by email and they have ignored everyone of them, so i would not recommend this company they are good at selling but not good at acknowliging faults. Please do not buy from this company they are cowboys. I will be reporting this company to trading stamdards.

Avoid!!! Avoid!!! Avoid!!!

Placed an order for an outdoor box via Tesco. Order never arrived. Zero communication. Thanks to Tesco i managed to get my money back but still avoid buying anything from Garden Greatness

I placed 2 separate orders with this supplier through b&q. Neither were delivered and no response to the numerous attempts to contact them regarding this. B&q clearly do not verify their sellers properly nor do they take responsibility for them. Wouldn't shop with either of them ever again.

Placed an order that was never received, sent countless emails over 6 weeks no one ever replies worst company i have ever dealt with in my life. DO NOT PLACE AN ORDER WITH THIS COMPANY

Absolutely shocking company DO NOT USE
Ordered an item , it never arrived, contacted twice for refund or replacement and a bot said my details had been passed on to customer service and someone would be in touch..nobody gets in touch! Luckily I went through my bank and got my money back that way. AVOID AT ALL COSTS, this seems to happen alot with them

At first I was very happy I bought a wall clock. Looks great and delivered no problem.
The issue came a few months later when the clock decided to start having issues. First off I contacted them asking for advice which they basically said they can’t do anything as it had past its 1 month warranty (which for the price I paid I thought that was poor) after going back to them they came back with a partial refund of £10 which I accepted.
Then everything went quiet, no refund, no response to any emails I sent, no phone number to call. Nothing.
Why offer a refund and not follow through with it. Very very poor and will not be using them again or recommending them. Reading other reviews I’m surprised they are still in business. Avoid.
Editing after their response on here.
Still no refund, still no response to email. Now just making up lies to try and save face on trust pilot. It’s not even about the £10 because if the company needs it that badly they ghost after agreeing to it. Then it must mean the company is in a very bad state. Which is a shame because if they had values they might be a pretty good company 🤷🏻‍♂️

Checked Tesco marketplace website today - states Garden Greatness is no longer an active seller and a link to contact them if problems with previous orders. Please do this if affected by them, chase Tesco, contact bank/paypal if possible re charge back on cards etc, don't give up. Still waiting for a reply from CEO of Debenhams by the way...

Ordered three statues. Only 1 arrived but in a box big enough for all 3. Emailed them at time of delivery and three times afterwards to query when the remaining two are arriving, or requesting money back and have ignored each email, no response received. Unfortunately only spotted they have a lot of previous for this some one month later. Lesson learned to check provider before buying online. Really disappointing and find it disgusting companies can act so dishonestly.

Like so many others, ordered a fire basket with this 'company' through Tesco Marketplace, therefore trusting it to be a safe bet. How wrong I was!
Was meant to be a birthday present, so ordered well in advance, and estimated delivery given by Tesco on their behalf was a few days.
Three weeks later and no sign, no updates and absolutely no replies to emails or phone calls / voicemails left!! Clearly a complete sham of an outfit!
However - to all people, incl. Hannah, who say they have had no help from Tesco (can't comment on other partner sites) I complained to them after the obligatory attempt to contact GG Ltd. They also tried to reach out to them for answers, and received no reply (surprise!). Therefore, after a couple of weeks of waiting, they have stepped up and are refunding me the amount paid.
Just persist with them - they do have an obligation to their own customers! Good luck!

Update 7/8/26
Did receive refund via Tesco and have added my voice to Trading Standards regarding this company.
Hopefully they will be stopped before too long!

Update #2 14/08/26
I notice a sudden flurry of apologies from GG, including to my review. Could be that they are panicked due to several Trading Standards reports?
In any case, it's too little too late. Had their chance to address the multiple issues at point of purchase and blew it. I am certainly not wasting any more time and effort trying to deal with them.
If customer service meant anything to them, these reviews would never have been written in the first place!

Please, whatever you do, do not order from this company. Based on my experience, I believe it is not a trustworthy seller.

I placed an order through the Tesco Marketplace, expecting the purchase to be secure. Unfortunately, neither Tesco nor Garden Greatness Ltd has responded to my enquiries.

I spent £80, and more than a month later I have still not received my order. I have received no dispatch notification and have found it extremely difficult to contact the company.

As a result, I am now contacting Trading Standards to report my experience and investigate the matter.

Terrible company, we ordered a mirror which was supposed to have been dispatched but of course we never received it, even though they said it had been delivered, eventually managed to speak to a human who asked if we would like a refund or another mirror, we chose to have the mirror again. But of course nothing has arrived and after emailing the Company have heard nothing back.
We received our money back from Pay Pal thank goodness.
Avoid at all cost !!