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They are scamming people by advertising cheap prices and then cancelling orders as âthey are out of stockâ. Donât waste your time with this guys, will never, NEVER EVER use them again, is a scam we... ãã£ãšèŠã
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Great Barbecue at affordable price. I received the Barbecue yesterday, Assembled it and loving it. Strong and full of great looks and features, especially height adjustment of charcoal tray . F... ãã£ãšèŠã
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Purchased a water fountain which wasnât the correct one so I asked to return the item to which I was told I would have to pay return fees and the offered my 10 pound instead of returning To which... ãã£ãšèŠã
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An excellent product that feels well made and good quality for the price. Time will tell with regards to its long term usage but first impressions are good. Good communication and quicker than stat... ãã£ãšèŠã
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
3.3
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ordered through B and Q, the gate never arrived, they use Evri ( formerly known as Herpes...sorry Hermes)as their courier.. need i say any more.
Don't order anything from them... ive now got to print off a form and send it to them to confirm i haven't received my gate, despite Evri opening a lost parcel case, and despite the pic the driver took is very clearly not my house, they had my correct address, i have a large number above my door, but their driver couldnt find it?? how either company stay in business is a mystery to me..
Garden Sanctuary ããã®åç
Dear russell devine,
Weâre really sorry to hear about your experience â we completely understand how frustrating it is to be told a parcel has been delivered when you havenât received it.
After reviewing the shipment with Evri, the parcel is unfortunately marked as delivered. In situations like this, Evri requires a signed non-receipt declaration so they can proceed with a formal investigation.
To make this as easy as possible, the form does not need to be printed â it can be completed and signed electronically. Once we receive this, we will immediately submit the claim and work to resolve this for you as quickly as possible.
We understand this adds an extra step and we sincerely apologise for the inconvenience. Please be assured weâll continue to support you throughout the process and push for a resolution.
Kind regards,
Garden Sanctuary
Awful product.
Ordered a gate, arrived and it was so flimsy! I could push with my little finger. I asked for a full refund including a prepaid delivery code but they refused. This item is not fit for purpose and I explained this to them but they said it was my opinion. I'm a professional gardener/ handyman with my own business. So I know a thing or 2 about these things.
Garden Sanctuary ããã®åç
Dear SB,
Weâre sorry to hear about your experience and appreciate you taking the time to share your feedback.
However, after carefully checking our records, we have been unable to locate any order under the name âSB.â As such, weâre unable to verify the details of this purchase.
We take product quality and customer satisfaction very seriously, so if you have ordered from us, please contact our customer service team with your order number and full details so we can investigate this further and assist you accordingly.
Best regards,
Garden Sanctuary
WORST COMPANY EVER , 2 WEEKS TO RECEIVE A PARCEL WHICH SHOULD OF BEEN DELIVERED IN 3 DAYS
I WILL NEVER USE THIS POOR COMPANY EVER AGAIN
Garden Sanctuary ããã®åç
Dear Mr Michael P,
Weâre very sorry for the delay and the frustration this has caused you. We completely understand how disappointing it is when a delivery does not arrive within the expected timeframe.
After checking, your order (ref: GSY-44059) was unfortunately delayed in transit, which was not the experience we aim to provide. We can confirm that the parcel has now been successfully delivered on 4th April.
We sincerely apologise again for the inconvenience caused and appreciate your patience while this was being resolved. If thereâs anything further we can assist you with, please donât hesitate to contact us directlyâweâd really value the opportunity to restore your confidence in our service.
Best regards,
Garden Sanctuary
We ordered a garden storage unit and we got a delivery date and slot which required us to stay in all day yesterday. No delivery happened . Got email response and link which said parcel couldnât be located. Complained again and same response asking us to wait a few days . As responses came in middle of night I suspect A1 not a service agent. Still havenât had product or refund. Donât use this company.
Garden Sanctuary ããã®åç
Dear ANO,
Weâre really sorry to hear about your experience and the frustration caused regarding your delivery. This is certainly not the level of service we aim to provide.
Weâve carefully checked our system but unfortunately were unable to locate an order under the name âANOâ. Itâs possible the order was placed under a different name, email address, or reference number.
Weâd really like to look into this for you and get it resolved as quickly as possible. Could you please contact us directly with your order number or the details used to place the order?
Please be assured that our customer support team is made up of real agents, and we are here to help resolve any issues promptly.
We look forward to assisting you and putting this right.
Best regards,
Garden Sanctuary
Looks great stylish without overpowering the room absolutely fabulous
Garden Sanctuary ããã®åç
Dear Susan Linton,
Thank you so much for your kind words!
Weâre delighted to hear that you love the look and style, and that it fits perfectly in your space without overwhelming the room. âAbsolutely fabulousâ is exactly what we aim for ð
We really appreciate your support!
Best regards,
Garden Sanctuary
What a lovely experience dealing with this company.
My garden chair arrived swiftly and was delivered by
the courier with care for my property
Garden Sanctuary ããã®åç
Dear Lucy,
Thank you so much for your kind feedback!
Weâre delighted to hear you had a lovely experience with us and that your garden chair arrived quickly and was handled with care. Thatâs exactly the level of service we aim to provide.
We really appreciate your support and hope you enjoy your new chair!
Best regards,
Garden Sanctuary
I bought a water fountain from Garden Sanctuary for my Mum as a special 70th birthday present in late July 2025, which has already stopped working (despite being properly maintained). It has been less than 1 year and Garden Sanctuary won't even replace it or refund it - unbelievable considering the standard 1 year product warranty should apply! I would urge you NOT TO BUY ANYTHING from this Company, as their customer service is appalling and they have no common decency, particularly given the circumstances, where the product was purchased for a very special occasion - To say we are dissatisfied with their services is a complete understatement, and if we could leave zero stars we would!! Karma will come your way, a bad word spreads much faster than a good one....
Garden Sanctuary ããã®åç
Dear James U'Dell,
Thank you for taking the time to share your feedback. Weâre truly sorry to hear about your experience and understand how disappointing this must be, especially given that the item was purchased as a special birthday gift.
After carefully reviewing your order, we can confirm that it is now beyond the 6-month warranty period. Due to the length of time the product has been in use, the manufacturer is unfortunately unable to determine the exact cause of the issue, and as a result, weâre unable to offer a refund, replacement, or repair under our warranty policy.
That said, we still want to support you as much as possible. If youâre interested in purchasing replacement parts or exploring possible solutions, please feel free to contact our customer support team, and weâll be happy to assist.
We understand your frustration and sincerely regret that we could not meet your expectations in this instance.
Best regards,
Garden Sanctuary
Selling out of stock products on the website. I am currently waiting for a refund. Will not shop here again.
Garden Sanctuary ããã®åç
Dear Pippa Goddard,
Weâre really sorry for the disappointment caused by this experience.
Due to an unexpected stock discrepancy, the item you ordered was unfortunately unavailable at the time of processing. We completely understand how frustrating this must have been.
A full refund was issued on 20th March, and depending on your payment provider, it should arrive within 1â5 working days. If you havenât received it after this time, please donât hesitate to get in touch with us and weâll be happy to assist further.
We sincerely apologise again for the inconvenience and appreciate your patience.
Best regards,
Garden Sanctuary
Bought this for my grandson for our own garden after purchasing one for his first birthday. Excellent quality and quite easy to put together. Delivered on time and received notifications regarding delivery. Would recommend.
Garden Sanctuary ããã®åç
Dear L Knox,
We really appreciate you taking the time to share your feedback! Itâs great to hear that you were pleased with the quality and found the assembly straightforward.
Weâre also glad the delivery process kept you well informed and arrived as expected. It means a lot to know youâd recommend us â thank you for your support, and we hope your grandson continues to enjoy it in the garden!
Best regards,
Garden Sanctuary
Great service
Great service from garden sanctuary, placed my order for my new pergola on Sunday and it arrived two days later perfect transaction. The Pergola has been erected and looks well smart on my garden patio.
Garden Sanctuary ããã®åç
Dear Richard joy,
Thank you for your fantastic review! We're so pleased to hear that your pergola arrived quickly and that the whole ordering process went smoothly. Itâs great to know itâs now set up and looking smart on your garden patio.
We really appreciate your support and hope you enjoy your new pergola for many years to come!
Best regards,
Garden Sanctuary
This shed was quite easy to put together so long as you follow the very good instructions. My partner and myself put it together in 10 hours and we are both in our late sixties. It looks so stunning when finished , I am well impressed with this shed.
Garden Sanctuary ããã®åç
Dear Sally Aston,
Thank you so much for your wonderful feedback! We're delighted to hear that you and your partner found the instructions clear and were able to assemble the shed successfully. It's especially great to know that you're pleased with how stunning it looks once finished.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your shed for many years to come!
Best regards,
Garden Sanctuary
Lovely garden fountain
Well made with a good pump. Can use battery as well as solar panel. The lights are a nice addition.
Ordering online was easy and I received delivery earlier than expected ð
Garden Sanctuary ããã®åç
Dear Hazel Gibson,
Thank you so much for your wonderful feedback! Weâre delighted to hear that youâre enjoying the garden fountain and that the solar, battery, and lighting features are working well for you.
Itâs also great to know that the ordering process was easy and that your delivery arrived earlier than expected. Your feedback truly means a lot to us.
We hope the fountain continues to bring beauty and relaxation to your garden!
Best regards,
Garden Sanctuary
Zero customer service ! I ordered a log store on Feb 2 after not getting any delivery and allowed them plenty of time (despite me paying for speedy delivery ) I am still waiting for my refund. Appalling service
Garden Sanctuary ããã®åç
Dear Jayne harris,
Weâre truly sorry for the continued frustration this situation has caused and for the confusion in our earlier communication.
When we first began investigating with DX Logistics, we had not yet received a clear response from them regarding the parcelâs whereabouts. At that stage, based on the limited information available, we advised that the item may have been lost in transit. Once we received formal confirmation from the courier, we were informed that the parcel had in fact been returned to us due to an address query.
We completely understand why this felt inconsistent, and we apologise that our updates changed as new information came in. Our intention was to keep you informed during the investigation, but we appreciate that this understandably caused confusion.
With regard to the address, we do not believe you provided incorrect details. Sometimes different courier networks operate with different routing systems, local depots, or driver-level knowledge of newer addresses. While other carriers may have successfully delivered to you, this particular shipment was flagged by the courier as requiring additional address information and was automatically returned. We are raising this directly with the courier to better understand why this happened.
As previously confirmed, once the parcel was returned to us, a full refund was processed. If you are still unable to see this in your account now, please message us directly with your order number and we will immediately provide the transaction confirmation and escalate if necessary.
We sincerely apologise again for the inconvenience and disappointment caused. This is not the experience we want for our customers.
Best regards,
Garden Sanctuary
I purchased an outdoor lock up item only to have to return it due to size. This company was awful eventually asking me to reject it from Evri and then not refunded me to date. I've now actioned a charge back via card company. Avoid these people they won't refund you or answer emails don't make mistake I made.
Garden Sanctuary ããã®åç
Dear shaun dalton,
Weâre sorry to read your review and would like to clarify the situation.
You contacted us within 24 hours to request cancellation of your outdoor storage order. Unfortunately, by the time we opened and processed your message, the parcel had already been dispatched from our warehouse and was with Evri, which meant we were unable to stop it immediately.
As soon as we became aware of your request, we contacted the courier to arrange a return-to-sender. The parcel has now been successfully recalled, and we have processed a full refund to your original payment method.
Weâre sorry that this process was not as smooth as either of us would have liked. There was no intention to withhold your refund, and we apologise for any delay in communication while the recall was being arranged with the courier.
We can confirm that your full refund was processed on 26th February to your original payment method. Refunds typically take 1â5 working days to appear in your account, depending on your bankâs processing times.
If the funds are not visible after this timeframe, please contact our customer service and we will be happy to provide the transaction reference so you can trace this with your card provider if needed.
We appreciate your understanding and apologise again for the inconvenience caused.
Kind regards,
Garden Sanctuary
I have been trying to get this company to collect a large item to return for weeks now. Two promised collection days. The item is heavy and sitting on my doorstep. The collection company have not materialised again! I feel like they are playing some king of warped game with me where they promise a collection and then it does not happen. I have asked them to call me.
Garden Sanctuary ããã®åç
Dear Liz,
Weâre very sorry to read this, as this certainly doesnât reflect the level of service we aim to provide.
However, we have been unable to locate any order under the name âLiz Cobhamâ in our system. We also cannot find any active return or collection matching the details described. Could you please contact our customer service to resolve the issue for you? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Garden Sanctuary
Great purchase!
Needed small tables for my husband's restaurant to supplement extra busy nights. In particular, Valentine's day when we had so many 2's to cater for. Buying these tables was the best thing ever, solved the problem and everyone was happy.
Garden Sanctuary ããã®åç
Dear Despina Michael,
Thank you so much for your feedback!
Weâre absolutely delighted to hear the tables worked perfectly for your husbandâs restaurant â especially for such an important and busy occasion like Valentineâs Day. Itâs great to know they helped you make the most of those extra bookings and keep everyone happy.
Wishing you continued success (and many more fully booked evenings ahead!).
Kind regards,
Garden Sanctuary
I ordered the 4 shelf bamboo bookshelf at an extremely good price. I was quite concerned after purchasing that I read so many bad reviews regarding quality and poor delivery. My concerns were were swept away when my order was delivered after only 3 days and the quality of the bamboo shelves is very good considering the low price. Perfect size for storing all my art books.
Garden Sanctuary ããã®åç
Dear P LeatherbarrowïŒ
Thank you for taking the time to share your experience! Weâre so glad to hear that your concerns were put to rest and that you're happy with the quality of your bamboo bookshelf. Itâs great to know itâs the perfect size for your art books, and we really appreciate your trust in us despite the earlier reviews.
Thanks for your feedback and for choosing us â we hope to serve you again soon!
Best regards,
Garden Sanctuary
Do not buy from this company! I wish I had read these reviews before. I purchased a garden storage unit, which turned up badly damaged to the point that it couldn't be constructed. I contacted Garden Sanctuary who replied 24hrs later to offer a £20 refund. I explained that this wouldn't work because the product was damaged beyond being usable and they asked for photos, including me having to circle the damage areas and the instructions. After various back and forth (at a rate of one email per day) they then offered a £10 refund, which of course I refused. They then offered a replacement if I'd agree to them not collecting the damaged unit. I agreed and then 24hrs later received an email to say that they were checking they had the item in stock and that I needed to contact them in 24hrs to see if they had found one. It appears that these delaying tactics are part of their business model and I have now insisted on a full refund. I will no doubt have to wait 24hrs before any response. Do not waste your time or money with this sham of a company.
Garden Sanctuary ããã®åç
Dear jtnjtnïŒ
Weâre very sorry to hear about the issues youâve experienced with your garden storage unit. This is certainly not the standard of service we strive to provide, and we can understand how frustrating it must be to deal with this situation.
It appears there have been some miscommunications, and for that, we apologize. Our goal is always to resolve issues in a timely and fair manner, and we regret that weâve fallen short in your case.
Weâd like to address this matter quickly and efficiently, so we kindly ask that you contact our customer service team directly with your order details, if you havenât already. Weâll make sure to prioritize your refund and ensure the issue is resolved to your satisfaction as soon as possible.
Once again, we apologize for the delays and the inconvenience youâve experienced. We appreciate your feedback and will be taking it into account as we work to improve our service.
Best regards,
Garden Sanctuary
Garden sanctuary was great from order to delivery. I was kept informed with emails and delivery was quick. Everything well package. Would recommend
Lovely fire a great addition to our living room. Looks great
Garden Sanctuary ããã®åç
Dear Tina bowles,
Thank you so much for your kind words! Weâre thrilled to hear that you had such a positive experience from order to delivery, and that the fire looks great in your living room. We truly appreciate your recommendation and are so glad youâre enjoying your new addition!
If you need anything else or have any questions in the future, donât hesitate to reach out.
Best regards,
Garden Sanctuary
One star is too many!!!!
Absolutely scam of a company.
I ordered a metal garden bike shed.
The quality is abysmal with bendy metal and not fit for purpose. Instructions for erection hopeless!!
Contacted company on many occasions and they are requesting photos and only reply to emails in the middle of the night. No option to speak to them.
They have said if I want to return the item I will have to pay £54 for courier.
Disgraceful customer service and I am stressed and do not know what to do next.
DO NOT BUY ANYTHING FROM THIS COWBOY OF A COMPANY WHO HAVE CAUSED ME ENDLESS SLEEPLESS NIGHT AND STILL NONPOSITIVE OUTCOME TO MY PROBLEM!!
Garden Sanctuary ããã®åç
Dear Carole Finney,
Thank you for sharing your feedback. We are really sorry to hear about your experience and that you're dissatisfied with the product and service you received. We genuinely understand how frustrating this must be, and itâs certainly not the experience we aim to provide.
Weâve been unable to locate your order in our system based on the information provided in your review. Could you please contact our customer service with your order details? We want to get to the bottom of this and resolve the issue as quickly as possible.
We take customer feedback seriously, and weâre committed to improving our products and services. We also want to ensure that any issues youâve had with the metal shed and the instructions are addressed appropriately.
Again, we apologize for the stress and inconvenience this has caused. We look forward to hearing from you and working together to find a solution.
Best regards,
Garden Sanctuary
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