Garden Sanctuary レビュー 

Ordered a media wall fireplace heater from their site after to find a lot of negatives here which got me thinking I was gonna get shafted too so I emailed for a refund and got told my order will be cancelled and il recieve a refund which I did within the time frame they advised

Overall good communication

Thumbs up for this self assembly Cycle Shed from Garden Sactuary.

I was fully satisfied with the flat pack self-assembled cycle shed. The packaging, product quality and appearance were excellent.
The numerous structural parts, brackets, hinges and panels were well labelled with an adequate overage of fixing screws. Assembly time was more realistically 8 hours than 2 for this 2-person job. You’ll definitely need an electric screwdriver. Close attention to detail was needed in aligning pre drilled holes and the assembly instructions could have been more descriptive in that regard. The instructions stated that door alignment was adjustable by loosening the corner brackets on the assembled frame, but I found limited movement there.
Couple of issues arose.
I installed the horizontal support tube for the hinges the wrong way round, but overcame that problem by drilling a few additional holes for the hinges and self-tapping fixing screws. Also, the hydraulic arms/gas rods which hold the roof open need to be pumped up and down before assembly, I had to contact Garden Sanctuary (very helpful) customer support team for their advice, but after pumping the arms they functioned freely and effortlessly. Again, assembly instructions could have been more descriptive.
But in summary, I found this Garden Sanctuary cycle shed to be a superior product for the price.
Alan Fleming

I can't fault them got a great offer, communication was awesome, delivery was on time I was having second doubts after placing order as read alot of negative reviews but from from order date to delivery it went smooth, agent i was also speaking to on email was amazing too as was he communicated within 24 hours and also resolved any issues I had if I came across any I would defo shop from here again.

I was very happy with the shed. Well made and fitted together well. The instruction booklet looked intimidating but my helper is an engineer. There was one problem. The doorposts didn't seem to fit the pre drilled holes. But then we worked out we had to loosen the panels of the front wall and slip the door posts in. I understand the need for instructions to be multinational but notes for a local language market would be cheap and useful.
The time for assembly -2-3 hours was very optimistic. What I hadn't realised is the sort of base required. I had to get someone to make a concrete base and it cost more than the shed. That might be mentioned in the advertising.

The shed was good value for money . I now have to find a way store hand tools as in the pictures.
Thank you

I purchased two raised steel beds they came well packed, take time to read instructions re using the nuts bolts provided , takes some time to assemble but very happy with result , looking forward to filling the with soil and compost ready for planing .Mike V

I live in the Highlands and so obviously checked the delivery information. It said to check with them as there may be an additional charge so I emailed, gave my postcode and what I wanted to order and was told by "Minnie" in customer services that the charge was £4.95. Brilliant, I placed my order. Then 2 days letter I gets an email from "Chloe" saying I have to pay an extra £15 (which makes £19.95 total for postage). I pointed out that I already checked and was told £4.95 so explain themselves. Today (it takes 24 hours to get a response) I was told "I'm sorry that my colleague may not understand it very well." I have paid the extra because I need the items but this is a Trading Standards issue (hidden cost). The emails also come it ridiculous o'clock and have chinese characters in the date etc.
Update - they refunded my £15 extra which is very nice of them and the items arrived today, just shy of 2 weeks from ordering (although I had to chase them 3 or 4 times to find out when they would dispatch). I'm very confused why I had to pay extra for the Highlands delivery anyway as they sent them Parcel Force - they don't charge extra for Highlands & Islands!
The company sends everything from a warehouse in this country and is most definitely a chinese company (I searched the warehouse and got the company info) so if you use them be prepared for middle of the night emails with odd grammar and very British names lol!
I haven't unpacked the items yet but the boxes arrived in good condition. I probably wouldn't use the company again given this experience but I am grateful for the £15 refund (which came faster than the items!!).

Worrying experience so far. Ordered a costly large storage box which the delivery company has failed 3 times to deliver. Delivery co has a telephone number that is never picked up and I now realise Garden Sanctuary is online only and offers no human telephone contact. It’s feeling very remote and i have lost confidence. I don’t think I’ve been scammed - I hope not - but the lack of ability to make contact with both companies in person is unsettling.

Received the door canopy really quickly. Have not installed it yet but it appears decent quality. Thanks for your prompt service.

Fast delivery and great service in terms of the 60” fire From what I saw online it looks great- can’t comment further as won’t come out of the box till October when media wall being built

For the money my tool shed is spot on. Must wear gloves when assembling as panels are obviously sharp. Very flimsy whilst assembling so need an assistant. When assembling it becomes very sturdy. Asp and staple for lock is a little flimsy but no problem as I don't store anything expensive in it.
I'd reccomend this tool shed especially at the price!

AVOID--Scammers!!!

Delivered an item that is damaged and the wrong colour and want me to pay to return it??
Worst service ive ever had please read other bad reviews on all trustpilots as they are correct!

Purchased brown PVC bamboo outdoor privacy fence.
Good product, it looks great, and reasonably priced. I ordered this to cover up tatty old garden fence. Well pleased with the look. Prompt delivery and arrived well packaged. I will definitely recommend and order from garden sanctuary again. Delivery man was very polite and helpful too. Thank you everyone.

I ordered and took delivery of a metal garden storage box, the kind you can use to keep cushions and other outdoor stuff tidied away and dry.

It came quickly, was well packaged and email communication was clear and concise. Not flooded with messages very step of the way, but enough to let me know the order’s progress.

The price was great value and the product was excellent quality. Loads of reviews on their website had said the metal surfaces came all scratched but they are coated with a thin plastic protective film. This did ‘look’ all scratched up but the surface was perfect once this was removed (I wonder if other customers didn’t realise you had to remove the protective film!).

Instructions were clear and easy to follow and the pack even included some protective gloves with handy rubber finger-tips. Even my ham-hands were able to deal with the tiny screws, nuts and bolts with these gloves.

I would highly recommend both the product and the seller as they are well worth working with and great value for such quality products.

I’ve had a great experience with Garden Sanctuary. They were quick to resolve an issue I had with a garden storage box. I would shop with them again in the future.

First class service and excellent value for money

Bought a cracking white fireplace. Flat pack. Easy to build. This is just what i was looking for. It is perfect in every way. 9 diff colours of brightness. Heater packs a punch. Low or high or set a temperature. More than happy with this.

The gate arrived on time and very well packaged. I replaced a gate which had started to rot with the one I purchased from Garden Sanctuary. I decided that although it was treated wood I would stain and varnish it before fitting it to try and extend its life.

I ordered a garden umbrella and square base off the website. The base turned up very quickly with the umbrella following the next day.

Upon receiving the umbrella package, one end was open and a strap was snapped showing rough handling during transit. When inspected there were 2 parts missing to attach to the base and screw 2 parts together.

After e-mailing Garden Sanctuary, even though the fault was with the delivery company, they were quick to respond, very friendly and accommodating, and sent out the missing parts within 3 days, in time for the event I had wanted the umbrella for.

I would highly recommend Garden Sanctuary and will be using them for future purchases.

I ordered a canopy and had a problem with the perspex and I contacted Garden Sanctuary who provided me with some options to rectify the problem. They sent me a new order and always communicated with me which made the whole experience of working with them very positive. I would buy from them again.

Excellent outdoor storage box

This storage box is superbly stylish for an outdoor storage box with a massive capacity and holds all our outdoor cushions/ beach / holiday gear plus outdoor boots and shoes. It frees up my small conservatory. However be warned….my husband and son were daunted on seeing the seemingly hundreds of tiny self tapping screws and nuts and bolts. However they set to with a will. Oh my oh my what a sight they were. Each metal side, top and bottom were in a shrink wrap type cling film. This simply would not pull off in reasonable lengths except for the odd occasion when a cheer went up. I went out to help as it was raining so we all sat on the floor in the rain for 2 hours- I kid you not. My son cut his finger that bled profusely and my husband cut his hand that didn’t bleed so much. I gave up as small strips pulled away to 3ins tailoring off to a fine point. I even wondered if the film should be left on as part of the weather resistance but husband and son said not. They persevered and the box is a smart as a piece of furniture and the shiplap echoed the cladding on my home very well indeed. I can heartily recommend this box but paid my son £60 in recompense for his trouble lol 😂 He says he will never put another one together - oh and by the way, a small battery powered drill is a must or they would have taken all afternoon I reckon.