Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fast and easy delivery. What I ordered wasn't correct so I returned it and they refunded me, very quick and easy.
Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... もっと見る
I ordered a gearbox for a multi point locking system which was delivered promptly. The new gearbox was faulty, but after contacting Taylor, he sent out a replacement with no quibbling which arrived t... もっと見る
企業情報
当該企業による記述
GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.
連絡先
Unit 1, Fox Covert Way, NG19 0FR, Nottinghamshire, 英国
- 01623 622205
- help@gbdiy.co.uk
- gbdiystore.com
4.7
優良
286件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
Poor customer service
Our composite door lock had a problem locking. As I needed to secure our home, I looked online and found GB DIY STORE, which offers an ERA 45mm middle gearbox with next-day tracking service if you place an order before 3.00. As it was a fair price, I placed an order. [ order number 302949 ] As GB DIY STORE had not sent me a tracking number by the next day, I sent an email to GB DIY STORE requesting a tracking number. I received an email back with the tracking number. Also, sorry for not letting you know, the order did arrive on time in the afternoon.
That afternoon, I removed the broken gearbox and tried to replace it with the replacement gearbox, but found it would not fit because one of the connecting studs was defective.
The next morning, I sent an email to GB DIY STORE with photos of the defective gearbox and completed their online form requesting a replacement gearbox as per their company policy.
I received no reply or communication that day, so the next day I sent another email requesting a replacement gearbox: again, no reply or communication.
I then sent a 3rd email, this time requesting a refund for the defective gearbox as per GB DIY STORE policy, again, no reply or communication.
After five days of no communication from GB DIY STORE, I contacted the Payment System used for my payment for help. Their Resolution Centre opened a Dispute case, looked at the information I sent them, and refunded me in full.
In writing this review, I hope GB DIY STORE can change the way it treats its customers.
2026年5月7日
自発的なレビュー
GB DIY Store からの回答
Hi John,
Thank you for leaving this review. We completely understand your frustration—having a broken door lock is incredibly stressful, and receiving a defective replacement part only adds to that. We sincerely apologize that the ERA gearbox you received had a faulty connecting stud.
We do, however, want to clarify the communication breakdown. It was truly a "perfect storm" of system mismatches caused by typographical errors, rather than our team ignoring your messages.
When you placed your order, the email address provided contained a typo (@bblueyonder.co.uk). Because our dispatch system is automated, the tracking information was sent to that exact address, which is why you didn't initially receive it.
When you later emailed us directly to ask for the tracking number, we replied. However, because you emailed us from your correct address, our helpdesk system did not recognize it as a match to the misspelled email on your order. As a result, your contact history and order profile were never linked in our system.
When you subsequently reached out via our contact form regarding the defective part, the email address entered contained a different typo (@bleyonder.co.uk). Our team responded to you on May 8th to apologize and offer a full refund or a replacement. Unfortunately, because of this second typo, our replies bounced back to us as undeliverable. We also tried emailing the address on your original order, but that bounced back as well. Because your previous direct email had not linked to your order profile, our team had no record of your correct email address to fall back on.
For data protection and privacy reasons, our staff is strictly prohibited from guessing or altering customer email addresses—even when a typo seems obvious—to ensure we never send personal order information to the wrong person.
We take immense pride in our customer support, which is reflected in our 4.8-star rating on Trustpilot, where we are consistently praised for how we help our customers when things go wrong. We never want anyone to feel ignored, especially when trying to secure their home. While we wish we could have connected with you directly to resolve this, we are very glad that you were able to receive your full refund through your payment provider.
Kind regards,
The GB DIY STORE Team
Exactly as ordered
Exactly as ordered. Installation was simple. Very happy with product and speed of delivery.
2026年3月18日
自発的なレビュー
Great service and exactly what I wanted…
Great service and exactly what I wanted for my repair
2026年3月21日
自発的なレビュー
Good Company
Easy to order with good technical drawings and information. Competitively priced with quick delivery
2026年3月16日
自発的なレビュー
Quick delivery
Quick delivery, well packed with solid piece of wood supporting lock assembly, fitted and working great, thanks!
2026年3月2日
自発的なレビュー
Easy ordering and quick delivery
This is not the first time I’ve purchased from GB DIY and as before the items arrived quickly and just as described, their website makes it easy to buy the correct handle for your door, there are several different types, big help. I would recommend this store
2026年2月4日
自発的なレビュー
Avocet Roto uPVC Door Handle…
Ordered an Avocet Roto uPVC Door Handle 92pz 162mm Universal Replacement as my front door handle does not appear to be standard. Worked fine.
2026年2月10日
自発的なレビュー
Great initial service but even better aftercare. Very impressed.
I bought replacement door handles for composite doors in May 2025. The service was excellent and the handles arrived pretty promptly and were just what I was looking for.
What was more impressive is how the company responded when I had a problem with one of the handles in February 2026. I emailed them a photo and they emailed right back saying they would send a replacement. It arrived the very next morning by Royal Mail tracked delivery. I think that is really first class.
2026年2月19日
自発的なレビュー
Plenty of information
It’s very easy to order the wrong replacement handle for a Upvc door. BUT GB DIY Store made it easy to get it right first time. Good price, swiftly despatched Thankyou!
2026年1月1日
自発的なレビュー
This really is a fantastic store
This really is a fantastic store. I had a couple of problems (neither their fault) and they helped me immediately and were highly professional and patient. I really can't praise them highly enough.
2026年1月9日
自発的なレビュー
the door handles were perfect easy to…
the door handles were perfect easy to fit looks like they belong
2026年1月1日
自発的なレビュー
Really good quality
Really good quality
Easy to find
Had everything you needed on this site
Great prices
Would definitely recommend 👌
2025年11月6日
自発的なレビュー
Excellent customer service
Good quality products, reasonable prices, excellent customer service.
2025年12月10日
自発的なレビュー
Good selection
Good selection, easy options, quick delivery and quality product. Easily fitted as replacement.
2025年12月19日
自発的なレビュー
Fantastic company
Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the next day! Product fit was perfect! Very impressed customer with GB DIY Store.
Highly recommend.
2025年12月31日
自発的なレビュー
Exceptional service
48 hours from query to resolution.
Sent an email on Thursday at 1:30pm asking if they could identify a door lock part required. I Received a reply within 30 minutes asking for some photos, and sent photos of the part at 2pm. Received a reply within 10 minutes with a link to the part on their website. Ordered by 2:30 and delivered by Royal Mail 2pm Saturday. Door lock repaired by 3pm.
2025年12月20日
自発的なレビュー
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