Geekvape レビュー 23

First of all I don't give 1 star reviews lightly. In fact I've only had to do it about 3 times over many years. I always try to be fair, trying to deal with the company first, and often provide 4 and in exceptional cases 5 stars when its deserved. Even when a 'good' company has not requested a review I find them on here and give them the good review I feel they deserve because I belive in credit where credits due but I also believe in calling out piss poor customer service.
So, bought the GEEKVAPE Official Aegis Boost Pro 2 kit through Amazon. Charging cable not working and Amazon provide Geek's link for product issues. Yes, I could buy a cable but why? Its part of the kit.
Went to live chat on the Geek site. Had to give my email to access the chat. The bot told me to return it to the store of purchase so I queried Amazon.
Then a human came on. Had to be a human because no bot is that abrupt, rude and dismissive except Grok maybe but then it only mirrors its creator 🤔. I was asked to wait whilst they read what I'd put to the bot then came back and asked me what the problem was. What? You just read it bud. Plus even the bot, previously, managed to apologise for the issue unlike this guy (the name strongly suggests a he!). You know you're in for a poor hearing when only the bot is making any attempt to treat you with understanding and 'gets' the concept of customer service!
So I explained it again including, again, having to use my phone cable to charge it. He then, for some unfathomable reason, told me it was safe to do so. I never asked if it was safe to do so. I was explaining I was left with no choice but to use my phone cable but thanks for the unwarranted health and safety advice bud 🙄
Then told it would be passed higher up to avoid this happening in future and 'they' would email me if there was anything! Oh, and could he have my email? You've already got it for Christ's sake and 'anything' what? What does that actually mean? Apart from I've got better things to do with my time than dealing with a customer with a genuine gripe. I paid £45 for the kit which includes the cable. It was a sealed box so I can hardly fault Amazon. The cables faulty. It's Geekvape's responsibility under the Sale of Good's Act to put it right 'when a product or part of is not fit for purpose', not for me to be fobbed off with the 'possibility' of receiving a response. Tell me to deal with Amazon. Okay no problem but don't tell me to wait for a Unicorn sighting.
So I asked could I get a reply in the next 24 hours else I may as well return the whole thing to Amazon because I paid for the kit, charger included and I can then get a refund and buy from another company.
He then said thanks for that information, no answer to the actual question, and abruptly ended the chat!
I've bought Geekvapes for years now because of their design, rugged build and quality. Drop after drop to hard floors and still they go on. A bit like the Duracell bunny 😅 So the actual product? 5 stars! My last one unfortunately left for the Vape heaven in the tech sky. They're solid but not completely indestructible.
But after this encounter? Its obviously hard to state their reaction through typed messages. But if I could sum it up it felt rushed, uninterested, rude and dismissive. It has the be one of the worst customer service experiences I've had and there's been a few poor ones. And yes, I know, these people are human. Maybe he's had a bad day. Maybe his wife has left him (wouldn't come as a surprise if its the same attitude at home tbh) could be dealing with a shed load of crap and if so my heart truly goes out to you bud. Who knows and if so, I am sorry for your troubles bro but...don't bring them into your customer interaction.
So now I'm left questioning whether my loyalty to its brand and my money (I've spent hundreds over the years) would be better given elsewhere unless Geekvape can actually step up to a professional level and treat a paying customer with the thought, acknowledgment and consideration that should be standard practice.
Maybe I should market a book for these companies. 'How to alienate and loose customers for Dummies'. Unfortunately, this guy has obviously already read something similar!
Treat your paying customers with respect and consideration, 'especially' when your product is actually faulty in someway, and you've likely got a return buyer. Treat them like this and you'll likely never sell to them again. Its that simple!
Its a long review I know and I wouldn't have even bothered writing it but for one totally unacceptable thing. The abrupt 'Chat has Ended' whilst im still trying to deal with the issue. That's like someone putting the phone down on you mid sentence and that lack of respect I will not accept.

Impossible changer la résistance facilement, le réservoir est énorme mais ne contient quasiment pas de liquide, à partir de 50% de charge elle ne fait plus de fumée, donc est vraiment utilisable qu'avec la moitié de sa capacité de batterie, et tout ça pour un cout très onéreux.

Je regrette fortement mon achat.

The customer service experience was superb. The agent who handles my concern able to answered all my questions. It such an ease talking to y'all. Much appreciated.

I lost my Geek Vape (It was a gift) and decided to buy another.
I ordered it at 8pm and it was delivered the next day! The vape, extra pods and juice!
The company and website works so smoothly and I cant rave enough about it!
A* website for ease of use and payment and A* for speed of delivery and A* for being an awesome company!

Erneut schnell und zuverlässig

Meine Bestellung nicht gekommen warum fragen sie meine Erfahrung ich verstehe nicht ?

Eine DHL Packstation kann nur von volljährigen Personen beantragt und betrieben werden.
Wieso Altersnachweis durch DHL ?

Bonjour
J’ai acheté la cigarette électronique solo 3 de geekvape qui est un très bon produit. Malheureusement. Je suis dans l’obligation de racheter un paquet de 5 résistances tous les 15 jours. Les résistances sont de très mauvaises qualité et le liquide à un goût de brûler au bout de 3 jours.
Je suis allée faire une réclamation dans le magasin où je les achète, le vendeur m’a répondu que je n’étais pas la seule et que plusieurs clients avaient fait le même retour. Ils ont fait remonter ce problème ou fabricant, mais pour l’instant toujours le même souci.
Ceci m’oblige à changer de cigarettes électroniques et de ne pas prendre dans cette marque. Je suis très déçue car cela revient au bout du compte très cher.. je ne conseillerais pas cette cigarette électronique.
Bonne soirée

Die Verdampfercoils werden immer schlechter . Die Z-Serie hält selbst bei bester Eingewöhnung nur wenige Tage . Ich überlege jetzt schon , ob ich Geek Vape Artikel überhaupt noch kaufen soll und auf eine andere Firma umsteigen sol . Eigentlich hat die Firma mittlerweile garkeinen Stern mehr verdient . Leider .

Hat alles Reibungslos funktioniert

Schnelle lieferung, gute qualität. Produkt war nach 1 Tag da, bisher zufrieden

Die Pods laufen regelmäßig aus, obwohl der Gummiverschluss sicher verschlossen ist.
Außerdem war bis jetzt fast jeder Pod nur einmal benutzbar. Schon beim ersten Nachfüllen hat es nicht mehr funktioniert. Das Gerät hat sie nicht mehr akzeptiert (rote Lichter). Und das nach 1 Tag in Benutzung.

Es war schnell geliefert. Ich bin zufrieden.

Am Samstag bestellt. Am Montag kamen die Sachen an. mehr als Perfekt Danke

Schnelle Lieferung, Produkt hat Erwartungen voll erfüllt, einzig negativer Punkt: Riesige Versandverpackung für recht kleines Gerät.

Super Service. Schnelle Lieferung.

was recommed a geekvape by my local vape shop...it was great for 2 months...then suddenly stopped charging...it cost me £50...so not a cheapy...the shop i bought it from wouldnt help me so cotacted geekvape by chat...explained everthing....but they wante the reciept...which i scanned to them...not enough..they wanted videos of it not working..whatever that looks like...then i asked them to send me a prepaid envelope to send it back....they refused...then asked them where their base office was...again refused...such poor customer service....please avoid them....much better value vapes for sale by other brands....the company is a joke....and they dont care

I had a Geekvape aegis pod for 3 or 4 years and was very pleased with them .Now they have been discontinued and the new AP2 has been launched.
Don't bother 😌. What a nightmare I have been emailing for 3 or 4 days now .There aftercare team just keep repeating the same questions and add a new question,another request and the same questions.Send video clip!! done .Then ask for all the previous questions and a laser code number which is very hard to even see .Really felt they were just trying to grind me down ,which they did .Will never deal with them again. As for the Aegis pod 2 ( ap2).They have gone backwards. Awkward refill point and worked for 3 week then just stopped. But the aftercare service was horrendous.
Long time customer lost .

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