レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order.... もっと見る

5つ星のうち5の評価

Im here to say im highly satisfied by the help I was able to receive from genshin impact regarding my troubles with an account. Thank you for helping me with fixing my issue and I hope to continue doi... もっと見る

5つ星のうち1の評価

give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate. I do not recommend this website. When I send an email with a simp... もっと見る

企業が回答しました

5つ星のうち5の評価

To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... もっと見る

3.8

ほぼ満足

TrustScore 5段階評価の4

949件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 2%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I had experienced an issue in which I…

I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order. They expressed that they were sorry for the inconvenience and have given me the choice of a full refund or another account. Overall, great customer service, I hope the account is amazing!

2026年4月23日
自発的なレビュー
5つ星のうち5の評価

Mauvika Account

Account came as expected. Didn’t have the account I ordered for a dual 5 star (Mauvika & Lauma), but instead compensated with a C1 Mauvika with Citlali.

2026年3月31日
5つ星のうち5の評価

Got the Help I needed!

Im here to say im highly satisfied by the help I was able to receive from genshin impact regarding my troubles with an account. Thank you for helping me with fixing my issue and I hope to continue doing business with you!

2026年3月29日
5つ星のうち5の評価

Highly positive resolution


I am pleased to update my rating to 5 stars following a very professional and successful resolution to my case.

After some initial communication hurdles, the management reached out personally to ensure everything was made right. I truly appreciate the cordial and dedicated manner in which they handled the situation. I am very satisfied with the final outcome and the commitment shown to customer satisfaction.

It is rare to see this level of personal attention, and I now feel confident in recommending their services to the community.

Matter successfully resolved.

2026年3月15日
自発的なレビュー
5つ星のうち1の評価

give this purchase a rating of 1/5…

give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate.
I do not recommend this website. When I send an email with a simple question, they reply within one minute, but when I contact them to report that the product is not as described, they suddenly stop responding.
This behavior is unacceptable. In my opinion, this is dishonest. Do not buy from this site. I strongly advise against it.

2026年3月9日
自発的なレビュー
Genshin Account ロゴ

Genshin Account からの回答

Hi Mahamoudou SAANDI,

We’re sorry to hear about your experience.

Our listings are based on the information available at the time of sale, and we aim to keep descriptions as accurate as possible. As soon as you contacted us about your concern, we began reviewing the case and reached out to assist.

We respond quickly to all inquiries, and we do not stop responding to customers reporting issues. If there was any delay, it was due to investigating the details so we could provide the correct resolution.

We’ve already contacted you to clarify the situation and offered support in line with our policies. We remain ready to help resolve this properly.

Please reach out to us directly so we can complete the resolution.

– GenshinAccount.com Support Team

5つ星のうち1の評価

I bought an account 5 days ago

I bought an account 5 days ago, it was delivered within the said time yet the details sent were incorrect. So, I obviously sent an email for help and for correct details to which, after 3 seperate emails, on seperate days i did not get a single response to. I will change the review if i get a response but i doubt i will. I spent 20 euros for something i didn't even receive.

2026年3月2日
自発的なレビュー
Genshin Account ロゴ

Genshin Account からの回答

Hi Son,

We’re sorry to hear about your experience, this isn’t the standard we aim to provide.

Your order was successfully delivered, and based on your message, it appears the login details may not have been working correctly. We’ve now reached out to you directly to provide the correct details and ensure everything is fully accessible.

We also apologize for the delay in responding to your emails. That’s not our usual level of support, and we’ve addressed this internally.

If you’re still experiencing any issues, please contact us and we’ll resolve it immediately. As a gesture of goodwill, we’re also happy to provide a complimentary account for the inconvenience.

We’re committed to making this right and appreciate your patience.

– GenshinAccount.com Support Team

5つ星のうち2の評価

Waited 2 days for my item, no reply

I have used this website a view times and they have all been usually really good, however a recent purchase of mine from 2 days ago is yet to be delivered to me still. I've reached out on the website and in emails to support about the order and had no reply.

I guess unless something is instant you might have a hard time getting a product.

2026年2月27日
自発的なレビュー
5つ星のうち1の評価

Purchased a bunch of accounts

Purchased a bunch of accounts, one of the accounts was just a blank account entirely. Sent email, sent a message on discord, multiple attempts to contact the provider. They don't allow bad reviews on the website as the reviews have to be approved. Used to be legit, think they are going the scam route now.

2026年1月20日
自発的なレビュー
Genshin Account ロゴ

Genshin Account からの回答

Hi Caleb,

We’re sorry to hear about your experience.

If one of the accounts appeared blank, this is typically a login or verification issue, and we’re happy to resolve it immediately by providing a replacement or correct access details. We’ve reached out to you directly to fix this.

Regarding support, we respond to all customer inquiries, but there may have been a delay while reviewing multiple orders. We apologize if your messages were not answered promptly, that’s not our standard.

As for reviews, we do not block or filter legitimate feedback on third-party platforms, and we always encourage customers to share their honest experiences.

Please contact us directly so we can resolve this fully. We’re also happy to provide a replacement or compensation for the inconvenience.

We stand behind our service and are committed to making this right.

– GenshinAccount.com Support Team

5つ星のうち1の評価

Bought multiple accounts in Etheria…

Bought multiple accounts in Etheria restart, after few days all of them got banned and I've tried to contact them for a refund but there was no response at all and they have never tried to compensate. I wouldn't recommend them at all, stay away!! their customer service does not exist and ignore any emails.

2025年3月18日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報