Germanshop24 レビュー 

215
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund aga... もっと見る

5つ星のうち5の評価

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... もっと見る

5つ星のうち2の評価

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... もっと見る

企業が回答しました

5つ星のうち1の評価

Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... もっと見る

企業が回答しました

企業情報

  1. オンライン食品注文サービス
  2. 食品提供業者

さまざまな外部ソースから提供された情報

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

215件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(215)

過去12か月のレビュー数: 20

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Just received my package

Just received my package. We really needed a pick me up following the US elections. Thanks for the careful packing, everything arrived in perfect condition. We love ordering from your store. You carry all of our favorite treats that we had when we've lived in a visited Germany. Will definitely order again. Thank you so much

2024年11月22日
自発的なレビュー
5つ星のうち1の評価

Order #135528 am 9 September aufgegeben…

Order #135528 am 9 September aufgegeben ... und bezahlt ... bis her ist noch nichts angekommen ... kein Rückzahlung ... kein gar nichts ... Schade

Nachtrag

Die hier angezeigte Antwort ist ein gutes Beispiel für die Inkompetenz und Arroganz dieses Unternehmens. Offensichtlich unfähig Versandpapiere korrekt auszufüllen, wälzen sie die Verantwortung auf den Kunden ab.

Inzwischen habe ich vergleichbare Produkte bei einem niederländischen Unternehmen bestellt und die Waren ohne Probleme erhalten.

2024年9月8日
自発的なレビュー
Germanshop24 ロゴ

Germanshop24 からの回答

Order has been shipped on 09/11/24, just 2 days after the order has been placed FedEx Tracking number 279353430910. FedEx tried to reach out to customer to clear customs. No response from customer, nor did customer reach out to us in order to solve the issue, so the package was returned.
It is the responsibility of the customer to take action if there are any clearance delays. Since the customer did not react, there is nothing we can do at this point. Also, complaining almost 2 month after placing an order makes no sense at all. Why didn't the customer reach out earlier, since the expected delivery date was mid of September!

5つ星のうち5の評価

A great place to get German foods and items!!!!

We truly enjoy ordering our German foods and items from Germanshop24. We have placed several orders and each one was turned around quickly and each one was carefully packed. There is a super large variety of items to choose from and at a very fair price. If you are missing a taste of the old country, order from Germanshop24!

2024年10月2日
自発的なレビュー
5つ星のうち5の評価

Long-term happy customer

I've been ordering from this store for years and always had a perfect experience. I'm grateful they exist as I often get homesick for specific German foods and they help me bridge the time between visits home.

2024年9月9日
自発的なレビュー
5つ星のうち5の評価

Best Online shop eveeer!!

Best Online shop eveeer!!! Shopping here for 2 years now and never got disappointed very friendly costumer service i live in the usa and always get my order correct on time fast shipping i recommend Germanshop24 for this who didnt try u want get disappointed

2024年7月27日
自発的なレビュー
5つ星のうち5の評価

Great products

Great products, prices and excellent customer service. I have been ordering from Germanshop24 for years. Their product is priced better than other sellers and merchandise is always very fresh. I recently had a damaged in transit issue and they quickly resolved the matter to my complete satisfaction. I highly recommend this company.

2024年7月2日
自発的なレビュー
5つ星のうち5の評価

Awesome customer service at germanshop24

I have ordered for several years from Germanshop24, always wrapped nice, and shipped quickly. On my last order however someone had opened my box (not at customs) and took all the ordered Brötchen out….I had contacted customer service at germanshop24, and they helped in this matter right away. I am very grateful to them and continue to be a customer for years to come!
Thank you to all the people at germanshop24!

2024年7月1日
自発的なレビュー
5つ星のうち5の評価

German24 is wonderful

I have ordered my German food several times from the German24 online store. The last shipment was LOST from DHL and German24 promptly replaced everything without questions asked. I love this store and customer service. I will order soon again!!!

2024年4月25日
自発的なレビュー
5つ星のうち5の評価

Excellent products and service

Excellent products and service. Always the package arrived on estimated date or earlier. FedEx dropped the ball this time, package was in Frankfurt for a week, but once it started to move it was delivered the next day. Always a great pleasure to find most German products we miss from Germany.

2024年4月2日
自発的なレビュー
5つ星のうち5の評価

Super service

Super service, response time very quickly. Shipment send swiftly. Love the customer service, I order from many German Companies, but Germanshop24, customerservice is outstanding.

2024年3月28日
自発的なレビュー
Germanshop24 ロゴ

Germanshop24 からの回答

Thank you Silvia for your feedback. We appreciate your business. Happy Easter!

5つ星のうち5の評価

team germanshop24 top of the line

team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit den selben waren - ohne charge, nach 14 tage kam tatsaechlich das verloren gegangene paket ebenfalls an, geoeffnet und allen snacks entnommen, der rest wurde im paket gelassen, german 24 lies mich all diese waren kostenlos behalten......ich muss sagen ein 1000% hoch an german24, freundlich hilfsbereit, im staendigen kontakt mit dem kunden und ...ja also weiter bestellen, wer da noch nie bestellt hat, schaut rein sie haben alles was euer herz begehrt, und bei so viel hilfsbereitschafft haben sie sich 5 und noch einige mehrsterne voll verdient. susanne

2024年2月13日
自発的なレビュー
5つ星のうち5の評価

I have purchased from the Germanshop…

I have purchased from the Germanshop before and have always been very happy, and I just received my package today. Everything I ordered came carefully wrapped and fresh. The time from ordering to receiving was very fast. I also love their selections of German product. Their prices are also very reasonable. I certainly will order again from them. Vielen Dank!

2024年1月10日
自発的なレビュー
5つ星のうち4の評価

A taste of Germany delivered to my…

A taste of Germany delivered to my door. My Stollen arrived fresh and delicious. Only negative thing I can say is DHL shipping was a total disaster. My package sat around here in Indianapolis for over a week due to a worker strike. My package arrived too late for my wife to deliver the chocolate "Katzenzungen" I want to give them for Christmas (she left for Texas 10 hours before the package finally arrived) This wasn't the German shops fault, but I will not order from anyone using DHL. DHL totally dropped the ball, and they were evasive when I called. The German shop however, promised to make things right. They were victims of DHL as well.

2023年12月19日
自発的なレビュー

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