Gerrards Auction Rooms レビュー 

238
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited the auction event in Inverness this morning. Didn't know what to expect as this was our first experience but it went so smoothly. We were impressed with Simon's professionalism and the way... もっと見る

企業が回答しました

5つ星のうち5の評価

Got really great value for money on their costume jewelry lots and the order was fulfilled quickly by Leighanne, who was excellent to deal with throughout the entire process. Highly recommend this auc... もっと見る

企業が回答しました

5つ星のうち5の評価

Simon based at the Empress Hotel on the Isle of Man was quick, knowledgeable and efficient. Gave honest valuations from a selling and buying point of view. We've never had jewellery valued before and... もっと見る

企業が回答しました

5つ星のうち5の評価

We met Simon and Elizabeth on Wednesday 4th February. They were welcoming, informative and a pleasure to deal with. Simon gave us an acceptable price and acknowledged the sensitivity of giving away it... もっと見る

企業が回答しました

企業情報


連絡先

4.6

優良

TrustScore 5段階評価の4.5

238件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 80%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(238)

過去12か月のレビュー数: 89件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

First Gerrard valuation event!

I recently met with Simon at a valuation event in Haddington. He was warm, easy going and knowledgeable and I was impressed with the amount of money offered for all of my jewellery. The whole experience was professional and thoroughly enjoyable.

2026年7月16日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Laura, Thank you for taking the time to leave us such a lovely review. I will pass your comments on to Simon. Please tell your friends about us as we will be in your area again soon. Gerrards customer service team.

5つ星のうち5の評価

Second time visiting

This was our second visit, I had a small amount of items which I got a good amount for. Also took my mother in law along and she was delighted with what she got for her items!!

We would definitely recommend to family and friends!!

2026年7月15日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Thank you for your lovely 5* review. I'm glad you were happy with our offer and that you will happily recommend us to your family and friends. We hope to see you again soon. Gerrards customer service team.

5つ星のうち5の評価

Gerrards were helpful & efficient

Gerrards were helpful & efficient. Goods bought at auction were shipped quickly and well packed.

2026年7月1日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Sarah, Thank you for leaving us a 5* review. We really appreciate you taking the time. Gerrards customer service team.

5つ星のうち5の評価

I went along to an event in Penicuik…

I went along to an event in Penicuik with old broken silver and gold. Simon was friendly and gave me a valuation which to be honest was double my expectation and I got cash immediately. Highly recommend.

2026年7月15日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Katey, Thank you for your great review. We love exceeding expectations! We're glad you were happy with our offer. Please tell your friends before we visit your area again. Gerrards customer service team.

5つ星のうち5の評価

Gerrards Auction Room are easy to do business with…

Gerrards Auction Room are very easy to do business with. Efficient in-house packing and postage service which is very convenient. Thanks to Carole for my latest purchase!

2026年6月26日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Robert, Thank you very much for taking the time to leave us a 5* review. It's always nice to hear we are giving a good service. I will pass your comments on to Carole. Gerrards customer service team.

5つ星のうち5の評価

Lovey experience today

Lovey experience today taking jewellery down to the local hotel. Met a lovely lady called Elizabeth and she made it so easy for me, I had taken jewellery down and was pleasantly surprised with what I was offered. If you have jewellery that is just sitting around I would highly recommend taking it to Gerrards, it was so easy to do

2026年7月1日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Sharon, Thank you for your lovely positive review. I'm glad you were pleased with our offer and service. I will pass your comments on to Elizabeth. Gerrards customer service team.

5つ星のうち5の評価

Lizzy and Debs were great

Lizzy and Debs were great. Friendly, honest and fair throughout the visit. Can't recommend highly enough. Completely satisfied with the outcome.

2026年6月17日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Thank you very much for your 5* review. Glad you were pleased with our services. Gerrards customer service team.

5つ星のうち5の評価

Good experience Gerrards Road Auction

Received leaflet through door decided to go along to local venue close to me.
Met Lizzy at Seamill Hydro. Seamill. She was friendly, knowledgeable and easy to talk to. Sold some jewellery and money was transferred to my bank account there and then, very efficient service.

2026年6月19日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Linda, Thank you for taking the time to leave us such a lovely positive review. I will pass your comments on to Lizzy. Gerrards customer service team.

5つ星のうち2の評価

Know the carat of gold that you are selling and know the weight



I visited these people on June 16th whilst they were in Oban buying gold etc.

I had 31g of 9ct gold to sell (scrap value) and the buyer offered me a price which worked at approximately £31 per gram.

I declined her offer and said she’d have to do better than that.
She then rang her boss? And told him I was looking for £35 per gram which was incorrect. I was looking for the live gold price which was hovering just under the £38 per gram (9ct gold).

The offer went to £33 per gram - I declined. Then we got to £34 per gram which I accepted. My gold would have been taken home and put away and likely forgotten about thus why I took the £34 per gram.

She also said that her boss would sell it on for £37 per gram.

I then brought out some gold rings with gemstones. The buyer can’t tell without testing whether these are genuine (which they were) so she deducted a random 7g from the overall 17g weight. Which was an absolute no-no.

To anyone thinking of selling, I will say the following:

Split your jewellery into 9ct, 18ct groups.
Know the weight of what you’re selling. Go to the post office, scales there are fairly accurate.
(The Post Office scales were apparently 1g out/less than the buyers scales).
Jewellery with gemstones: sell privately.
Keep up to date with the live gold prices.
Don’t accept their first offer and don’t be afraid to speak up.

EDIT IN RESPONSE TO THE REPLY FROM LIZZY from GERRARDS AUCTION ROOMS:

Let’s clarify a few points Lizzy.

After weighing my gold, you did not tell me the weight - I asked you what weight your scales were showing.

Accurate? The Post Office scales read 32g whereas your scales read 31g. You did not offer me £30 per gram but offered me £930. Likewise when I sold 2 items to you earlier on in the year, no mention of weight just an under value of my mothers gold.

Gold prices vary throughout the hour, I was well aware of that.

£30 was a good price to offer, said Lizzy. When the price of gold didn’t drop below £37 per gram that day. (9ct scrap gold). A good price for the buyer only.

No pressure or obligation to sell, no one mentioned there was!

The ‘decorative’ rings I took to sell were all hallmarked. One having DIA stamped. I’ve no doubt some would have been added to the ones already for sale at your shop/auction in Lytham St Anne’s.

The amethyst and diamond ring that you offered me £100 for, was streets ahead of the amethyst and clear stone ring that you had on your auction site on the 14th of June. That had an estimate £180 - £240 with a starting bid of £180. Certain my ring would’ve gone on for a £250 starting bid, had I sold to you.

The above statement is an honest reflection of what took place in the Library in Oban that day.

As mentioned, know the weight of what you are selling. Know the purity of gold. Follow the live gold prices and don’t accept their first offer, nor their second offer either.

2026年6月16日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Thank you for your review. We take all feedback seriously, however I strongly disagree with the points raised.

I told you straight away after weighing your gold that you had 31 g of 9 carat gold. This was accurate as you had already weighed the gold yourself. You agreed with this and you asked me what I was paying per gram. For the specific gold you brought in I offered you £30 a gram. Gold prices can vary day by day and depend on whether the gold is fully hallmarked, whether it is more than just scrap ie a better piece that we could sell and the quantity of gold being sold.

On that particular day I felt £30 a gram was a good price. However, you insisted that you needed more - hence the reason why I rang my boss to see if we could meet your requirements.

I feel I was helpful and accommodating and as a result offered to pay the £34 that you were looking for.

You accepted this offer. You didn’t have to - all our offers are given offers without any obligation and zero pressure. I am always very fair to all my customers.

As regards your rings. These were 9 carat decorative rings and the stones were of no value. I could therefore only give you the weight of the gold.

As regards the live gold prices the site you referred to on your phone was not our website. You will always get 10% more if you post your gold off to London or Birmingham and I am always transparent about this. We offer a face to face convenient friendly professional consultation . We pay you immediately with no waiting involved and many of our customers appreciate this and are happy with our service.

If you wish to contact me to discuss the matter further please do not hesitate to contact me on 07703 564 036.

Kind regards Lizzy Cole



Sent from Gmail Mobile

5つ星のうち5の評価

Highly recommend Gerrards

Highly recommend Gerrards. Two lovely friendly ladies valued my things with patience. No pressure to sell. No rush. This was my 2nd time selling. Would definitely use them again. Sue x

2026年6月16日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Sue, That's lovely to hear. Thank you for taking the time to leave us a fabulous review. I will pass your comment on to Lizzy & Debs. Gerrards customer service team.

5つ星のうち5の評価

It’s worth a visit

I had some old jewellery which lay in drawer for years when I received a leaflet through door about Gerrards auction rooms.. I went along and Elizabeth weighed everything I had brought.. she was lovely and when she offered me £620 for things I would never wear I loved her even more.. if u have any jewellery you don’t wear I would highly recommend looking them up to see where they have more venues..definitely worth a visit.. Cheers Elizabeth👍

2026年5月26日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Karrin, Thank you for your great review. It is lovely to hear we are doing a good job. I will pass on your comments to Elizabeth. We hope to see you again soon. Gerrards customer service team.

5つ星のうち5の評価

Excellent customer service

I bought a print at auction which required delivery organised by Gerrards.
They sent the item immediately, it arrived by UPS exactly on the date I requested as it was a birthday present which I needed to hide! Print was very well wrapped. Customer service is excellent.

2026年5月27日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Lisa, Thank you for your lovely review. So glad it arrived on the day you needed it to and I also hope he is happy with it! Gerrards customer service team.

5つ星のうち2の評価

Gerrards Road Trip…

I took some items to their road trip auction and was unimpressed with the complete lack of interest on any of the items I took along.
Next day took same items to Ramsdens and got £85 more than I was offered for them by Gerrards.

2026年5月28日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Mary, Thank you for your review. I am sorry you felt our valuers were disinterested in your items and our offer was less than elsewhere. This is not our usual standard of service. I will pass your feedback on to our valuers and send my apologies. Gerrards customer service team.

5つ星のうち5の評価

Friendly efficient service

Friendly efficient service, a pleasure to deal with

2026年5月27日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi James, Thank you very much for leaving us a 5* review. We really appreciate it. Gerrards customer service team.

5つ星のうち5の評価

Highly Recommend …

Attended a drop in session at my local town hall. Absolutely delighted with the service and the valuation I received which was much higher than I expected. Quick process and no pressure. Thank you very much.

2026年5月26日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Alison, Thank you very much for your fab review. We love hearing we are offering a great service. Glad you were pleased with our prices and offer. Gerrards customer service team.

5つ星のうち5の評価

honest and straightforward

Their approach was honest and straightforward. They kept me up to date throughout and made what I thought might be complicated, easy.

2026年3月26日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Thank you for taking the time to leave us a great review. We really appreciate it. Gerrards customer service team.

5つ星のうち5の評価

knowledgeable

knowledgeable, helpful, honest and efficient

2026年5月1日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Thank you very much for your 5* review. Gerrards customer service team.

5つ星のうち5の評価

A quick and easy transaction

Met with Lizzy and Debs and immediately made to feel at ease. A quick valuation was given which was within the parameters I had been hoping for and everything was done within 10 minutes. A great service.

2026年5月6日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Rhys, Thank you for your review. We really appreciate you taking the time. I will pass your comments on to Lizzy & Debs. Gerrards customer service team.

5つ星のうち5の評価

A leaflet from Gerrads came through the…

A leaflet from Gerrads came through the door giving dates and times for them being in Herefordshire. I visited them in Ross on Wye on 5/5/26. Their valuation was quick and acceptable to me (having had one watch previously valued by a watch expert). I accepted the offer. The whole thing took about 10 minutes.

2026年5月5日
自発的なレビュー
Gerrards Auction Rooms ロゴ

Gerrards Auction Rooms からの回答

Hi Sian, Thank you for your great review. I will pass your comments on to our valuer. We love to hear that we are offering a great service. Gerrards customer service team.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報