Income Marketplace レビュー 58

Income Marketplace からの回答

2026年1月28日 に更新

Hi! We are sorry you’ve encountered such a problem. We’ve now checked our inbox once again, and there’s no unanswered email about the app login. Please send us an email again or contact us via the online chat and we’ll look into the issue. Kindly note that the log in method should always be the same as you registered with. For example, if you made the registration using an email + password combination, this is how you should always log in. Other methods won’t work for you. If the app log in still doesn’t work for you, please use the web version of the platform getincome.com while we’re investigating the issue. Hope this helps!

[28.02.2026 update] We’ve checked our records and see that on your inquiries on 22.01, 23.01, and 24.01, we’ve sent you replies on 22.01, 23.01, and 26.01. Please specify what exactly your "as heard nothing from anyone" means.

[Update nr 2] Looks like our messages end up in your Spam folder. We did receive your screenshot and replied the same day. We’ve also received your message in chat and sent you a reply via email on 26.01. Please try reinstalling the app again. We did have an issue with app logins, but the bug has been fixed in the new update and has been rolled out to the App Store. Other users reported problems with app logins on iOS, but they’ve confirmed that the functionality started working properly after a couple of trials. Please note that this was a temporary problem with app logins on iOS only. Web logins have been working properly this whole time.
Also, when logging in, make sure you use the same method you registered with. For example, if you used an email address and password at registration, you need to log in the same way. Let us know if we can help you further

Income Marketplace からの回答

2026年1月8日

Thank you very much for your kind words - we’re glad to have you with us!

Income Marketplace からの回答

2026年1月8日

Thank you for your comment.

You’re correct that a secondary market is currently unavailable - it is under development. At the same time, investments are not strictly “locked until the end”: for shorter liquidity needs, early buyback can be used instead of choosing very long-term products.

Given that we never stated a secondary market would be available from the start, it’s somewhat unclear why this alone results in a 2-star rating.

We still appreciate the feedback - it helps us improve and set clearer expectations.

Income Marketplace からの回答

2026年1月8日 に更新

Thank you for the feedback - we appreciate you sharing your experience.

One point we’d like to clarify: could you share why you feel the platform is less suitable for larger portfolios? Our data shows the opposite: last year, the strongest growth came from investors with larger portfolios.

[08.01.2026 update] Thank you for the update - we’re really glad to hear your experience has improved.

If you ever need help or want to share feedback directly, you’re very welcome to join our Telegram community, where you can contact the team directly.

Wishing you continued success with your investments, and thanks for being with Income!

You’re also right that the market currently offers more choice, and yields have improved - in some cases reaching up to 13.5%, depending on the loan and risk profile.

Thanks again for taking the time to leave a review.

Income Marketplace からの回答

2025年10月6日

Thank you for taking the time to share your feedback — we truly appreciate it. We take all reviews seriously, as they help us identify areas for improvement and deliver a better experience to our investors.

Several usability and performance improvements are planned for both the app and the web platform.

Regarding the mention of “cash drag,” we’d like to clarify that there are always loans available for investment on the platform. If funds remain unallocated, this typically means they don’t yet match the specific criteria set in your investment strategy, not that there’s an overall lack of available loans.

Thank you again for your feedback — it helps us make the platform better for everyone.

Income Marketplace からの回答

2025年9月12日

Thank you for sharing your feedback! We’re glad to hear that you appreciate the platform’s transparency and prompt information. Your support motivates us to keep improving and delivering the best experience possible.

Income Marketplace からの回答

2025年7月10日

We’d like to address your concerns point by point:

Buyback Delay
The issue regarding delays in buybacks has already been explained in our Telegram channel. The reason is purely technical, and we're actively working to resolve it. If your loans were bought back but not properly reflected or processed, we will investigate the matter. Please reach out with specific loan IDs so we can review your case individually. Historically, such delays are rare and do not reflect the usual experience on the platform.

Manual Investing and Timeouts
We acknowledge the difficulty you’ve experienced with manual investing due to timeouts. This is part of ongoing infrastructure work aimed at improving speed and responsiveness, and we appreciate your patience.

Promises and Platform Development
Regarding your comment that “nothing happens”: we encourage you to be specific. Over the past year, one of the main complaints we’ve addressed has been loan supply, and that issue has been largely resolved and stable. If you believe other areas have been neglected, please let us know so we can address them transparently.

Communication
You mentioned that sometimes you get answers and sometimes not. We strive to reply to all support inquiries and messages, but if anything has slipped through, that’s on us. Please feel free to repost or tag us again—we’re here to help.

We value your trust and hope to continue earning it by being transparent and responsive. Your constructive criticism helps us improve.

— Income team

Income Marketplace からの回答

2025年7月10日

Thank you for sharing your thoughts, but we must clarify a few essential points:

Secured Loans
All secured loans on our platform are backed by real collateral—either real estate or vehicles. Please refrain from spreading misleading or inaccurate claims.

Loan Repayments & Passive Returns
As in any lending business, some borrowers may experience payment delays. However, during any such period, you continue to earn the agreed-upon interest for each day of delay - your capital continues to work for you. So, while delays can be inconvenient, they do not equate to losses.

New Loan Notifications
Every new loan listing is immediately and automatically posted in our Telegram channel. If you feel you’re missing opportunities, please check whether you have joined the channel or have notifications turned on.

We understand investing should be as smooth and passive as possible, and we are actively improving the platform experience. But it’s also important to base criticism on facts. If you have any unresolved questions or specific cases you'd like reviewed, we’re here to assist.

— Income Team

Income Marketplace からの回答

2025年7月10日

Thank you for your feedback and for bringing your concerns to our attention.

We’d like to clarify that the early redemption option is not a promise of magic—it’s a real mechanism, and so far, every single redemption has been honored on time. This is not an empty commitment, but a structured feature that many of our investors have already used successfully.

As for loan variety and diversification, while it’s true that a limited number of originators offer some durations, the platform is continuously expanding and optimizing supply. We aim to balance availability across geographies and terms, and we appreciate your patience as we do so.

We value your input and continually work to enhance the platform's flexibility and transparency for all investors.

— Income Team