Get On The Water Ltd ロゎ
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Get On The Water Ltd レビュヌ 341

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TrustScore 5段階評䟡の5

4.8

サヌフィン甚品店•2 所圚地
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5぀星のうち5の評䟡

Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys

5぀星のうち5の評䟡

Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... もっず芋る

5぀星のうち4の評䟡

I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... もっず芋る

5぀星のうち5の評䟡

Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... もっず芋る

䌁業情報

  1. サヌフィン甚品店
  2. カヌヌ・カダック店
  3. スポヌツ甚品店
  4. りォヌタヌ スキヌ甚品店
  5. りォヌタヌ スポヌツ甚品レンタル業

圓該䌁業による蚘述

Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

341件のレビュヌ

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5぀星のうち1の評䟡

Shambles

Avoid this company at all costs.

Started off when we made a purchase online to be told a couple of days later it was actually out of stock and they wouldn’t be getting any more stock in and requested us to choose another item.

Chose another item, was told it would be sent out priority - great.. thinking we were getting somewhere.

Package arrives and they have sent someone else’s order!!! We got an apology and were told the labels must have got mixed up. Just absolute negligence. We were then asked to return it, and the customer who received our package has been asked to post ours to us directly!

I’m not sure what kind of circus they are running but this level of service is just unacceptable!

If you are thinking about ordering anything from here I’d highly suggest avoiding and finding somewhere else online that stocks it.

Utterly appalled to say the least.

Katie has been the only good thing to come from GOTW who has been left to deal with this for us.

2023幎9月2日
自発的なレビュヌ
Get On The Water Ltd ロゎ

Get On The Water Ltd からの回答

Hi Jordan,

Thank you for your late-night review - I'm really sorry that your experience with us has not been what you expected. We are a small family business who pride ourselves on our service - which you can see is reflected in our previous reviews.

I'd like to reply to some of the points you have made to give clarity to your order sequence.

We received your order on the 27 August and unfortunately there was an error on our database regarding the availability of your buoyancy vest. This has now been rectified.
We sent an email over to you on the same day to advise of the error and to offer alternatives or a full refund.

We subsequently sent a follow up email on the 29 August to check on your response to the original email.

We then rang on the 30 August to make sure we could get the order fulfilled. We discussed the order and an alternative item was chosen.

The new buoyancy vest was sent out to you and our warehouse staff in a rush to catch the post made the mistake of sending you the wrong item.

Knowing that you needed the vest for a holiday we asked for you to exchange the packages direct to the other customer and they likewise, rather than have them returned to us to send out again delay the delivery further.

We do not take these mistakes lightly and we will review this issue with our warehouse staff to ensure it does not happen again.

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