Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
企業が回答しました
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっと見る
企業が回答しました
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっと見る
企業が回答しました
企業情報
Penfold について
当該企業による記述
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
連絡先
The Ministry, 79-81 Borough Rd, SE1 1DN, London, 英国
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
優良
2173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Penfold からの回答
Hello,
Thank you for your kind words! We’re really glad to hear you’ve had such a positive experience with our team.
Best,
Penfold
THE company use deception and…
THE company use deception and conmanship advertising fake service and then take customers money without providing services to people and claim no refunds
2025年10月3日
Penfold からの回答
Hello Anthony,
We’re very sorry to read this and take feedback like this extremely seriously. This is not the experience we aim to provide.
We’d really like to understand what’s happened and help resolve this for you - a member of our team will be reaching out to you directly.
Best,
Penfold
Penfold pensions are a great company to…
Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless and extremely quick.
I don’t want to give any single person a special mention as the whole team are brilliant.
Keep up the good work
2026年3月25日
自発的なレビュー
Penfold からの回答
Hello Mark,
Thank you so much for your thoughtful feedback! We’re delighted to hear you’ve had such a positive experience across the team, and that your withdrawal process was smooth and quick. We really appreciate your support.
Best,
Penfold
Penfold からの回答
Hello Abdul,
Thank you! We’re really pleased to hear you’ve found our team consistently helpful.
Best,
Penfold
Natasha was fantastic and dealt with my…
Natasha was fantastic and dealt with my enquiry quickly and efficiently
2026年3月30日
自発的なレビュー
Penfold からの回答
Hello Simon,
Thanks so much! We’re glad Natasha could help resolve your enquiry quickly and efficiently.
Best,
Penfold
Tashna is super prompt and very…
Tashna is super prompt and very frinedly. Great to work with!
2026年4月1日
自発的なレビュー
Penfold からの回答
Hello Farzan,
Thank you for your lovely feedback! We’ll be sure to pass this on to Tashna.
Best,
Penfold
Transferred my other pension to penfold…
Transferred my other pension to penfold with easy, I didn't need to do anything.
2026年3月17日
Penfold からの回答
Hello Caroline,
Great to hear your transfer was smooth and hassle-free - thanks for choosing Penfold!
Best,
Penfold
App is good 👍 and customer service is…
App is good 👍 and customer service is good too
2026年4月1日
自発的なレビュー
Penfold からの回答
Hello Walia,
Thank you! We’re really glad you’re enjoying both the app and the support from our team.
Best,
Penfold
Penfold からの回答
Hello,
We’re sorry to hear about your experience. We know delays can be frustrating, and we appreciate your patience while this was being resolved. If there’s anything further we can help with, please don’t hesitate to get in touch.
Best,
Penfold
So easy to control my pension
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controlling it is easy. Apart from this period of uncertainty when my fund has dropped over 5% I am confident over time this will be clawed back.
2026年4月1日
Penfold からの回答
Hello Philip,
Thanks so much for sharing your experience! We’re really glad to hear you’re finding it easy to manage your pension and benefiting from lower fees. Market ups and downs can happen, but it’s great to hear you’re taking a long-term view.
Best,
Penfold
support have always helped me with any…
support have always helped me with any issues or document requests
2026年3月31日
自発的なレビュー
Penfold からの回答
Hello Ryan,
Thank you for your kind words! We’re glad our support team has been able to help whenever needed.
Best,
Penfold
Their website for some reason walks you…
Their website for some reason walks you through on setup to change your pension contributions, even though everything was set up correctly. Then worse still, what you enter in the form can be ignored and after you click submit, it then changes the amount that you will contribute.
Trying to raise this with them is a nightmare, as they say they will "get back to you in 1 day".
I don't really have any trust they will get my pension right now.
2026年3月30日
自発的なレビュー
Penfold からの回答
Hello Mike,
Thank you for your feedback, and we’re sorry to hear about your experience. We also apologise for the delay in getting back to you - we’ve been handling a higher volume of queries due to the tax year end.
We understand how important it is that everything works as expected, and our team will follow up with you directly to ensure this is fully resolved.
Best,
Penfold
I have money in penfold and I don't…
I have money in penfold and I don't know how much is in penfold and I am not working at the moment
2026年3月14日
Penfold からの回答
Hello Simon,
Thank you for your review! We’re glad you’re saving with Penfold.
Our team has reached out to help you check your balance, but if you need anything else in the meantime, we’re always here to help.
Best,
Penfold
Penfold からの回答
Hello Avneet,
Thanks so much! We’re really pleased to hear you’ve found our team friendly and helpful.
Best,
Penfold
rapid response
2026年3月27日
自発的なレビュー
Penfold からの回答
Hello Mariana,
Thank you for your review! We’re glad our quick responses have made a positive impression.
Best,
Penfold
Penfold からの回答
Hello,
Thank you for your review! We’re glad to hear you’ve had a great experience with us.
Best,
Penfold
Gertrud from penfold is so professional…
Gertrud from penfold is so professional and helpful, really went above and beyond to ensure my query was resolved and communicated effectively. She deserves a pay rise
2026年3月17日
自発的なレビュー
Penfold からの回答
Hello Temi,
Thank you for your kind words! We’re thrilled to hear Gertrud went above and beyond - we’ll be sure to pass on your feedback.
Best,
Penfold
Upload of Report
Tashna quickly come back to me with all the information I needed to upload the file.
2026年3月19日
自発的なレビュー
Penfold からの回答
Hello Linda,
Thanks for your review! We’re glad Tashna could get you the information you needed quickly.
Best,
Penfold
Outstanding Customer Support / Service
Had a problem due to a 3rd party issue so I eventually called Penfold support seeking help. The first person I spoke to, Anelle, was absolutely brilliant.
This took some while to resolve but Anelle remained with me through the entire process; she was proactive, professional and honestly provided some of the best customer service I have ever received.
If Penfold invest my money as well as they provide customer support, I'll probably have a very happy retirement.
2026年3月6日
自発的なレビュー
Penfold からの回答
Hello Mr. E
Thank you for sharing your experience! We’re so pleased Anelle was able to support you throughout and provide such high-quality service - we’ll make sure she sees your kind words.
Best,
Penfold
The service I received was excellent…
The service I received was excellent from start to finish. Everything was explained in a clear and simple way, and I felt supported throughout the whole process. Thank you especially to Anelle for being so helpful and patient!
2026年3月20日
自発的なレビュー
Penfold からの回答
Hello Phaewphan,
Thank you for such lovely feedback! We’re especially happy to hear Anelle made the process clear and supportive - we’ll pass this on to her.
Best,
Penfold
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