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Penfold レビュー 2,173

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TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっと見る

企業が回答しました

5つ星のうち5の評価

Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.

企業が回答しました

5つ星のうち5の評価

I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっと見る

企業が回答しました

5つ星のうち5の評価

So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっと見る

企業が回答しました

企業情報

  1. 年金基金
  2. 金融機関
  3. 投資サービス
  4. 年金事務所
  5. 退職制度提供業者

Penfold について

当該企業による記述

Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life. Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure. Join thousands of happy Penfold pension savers today.

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連絡先

4.6

優良

TrustScore 5段階評価の4.5

2173件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 88％に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Transparent and clear

Transparent and clear, pension transferred with relative ease. Great app that makes it easy to track performance.

2026年1月14日
Penfold ロゴ

Penfold からの回答

Hi Hugo,

We appreciate you taking the time to leave this review. It’s great to know the process felt clear and that the app is working well for you.

Best,
Penfold Team

5つ星のうち5の評価

Excellent service

As a new joiner, I encountered a few challenges in setting up my account. Thanks to the assistant and support of Sumeyye, a staff of Penfold who responded swiftly and managed all my expectations smoothly.

2026年3月3日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi Will,

Thanks for taking the time to leave this review. We’re pleased Sümeyye could support you and make the setup process smoother. We’ll be sure to pass your feedback on to her.

Best,
Penfold

5つ星のうち5の評価

Really responsive customer service and…

Really responsive customer service and clear directions about what I needed to do to resolve my issue.

2026年3月2日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi there,

We appreciate the feedback. It’s good to know the support was responsive and that the instructions helped resolve the issue smoothly.

Best,
Penfold

5つ星のうち1の評価

Limited withdrawal options.

I've had great service and communication from Penfold but unfortunately they have fallen at the last hurdle. I want my pension paid into my WISE bank account, which has a UK address, bank account number and sort code but they won't pay into a WISE bank account???
So unfortunately all the good work in the past has been for nothing. So at the moment l'm in the process of arranging a transfer to another pension company who will happily pay my pension into my WISE account.

2026年2月23日
Penfold ロゴ

Penfold からの回答

Hi Paul,

Thank you for sharing your feedback. We're really glad to hear that you've had great service and communication from Penfold in the past, but we're sorry to hear that your experience at this stage has been frustrating.

While we aim to make accessing your pension as straightforward as possible, there are certain requirements we have to follow when making pension payments, and these can limit the types of accounts we’re able to pay into. We appreciate that this can be disappointing, especially after a positive experience up to this point.

If you'd like to discuss your options further, our team would be very happy to take another look and talk through what may be possible.

Thanks again for your feedback, and we wish you all the best moving forward.

Best,
Penfold

5つ星のうち5の評価

Humayan resolved my file upload issue…

Humayan resolved my file upload issue quickly and efficiently

2026年2月25日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi there,

Thank you for sharing this. We’re really pleased Humayun could resolve the upload issue quickly and get everything back on track for you. We will be sure to pass your review to him.

Best,
Penfold Team

5つ星のうち5の評価

Good

Very good point and I’m sure you can find some good advice

2025年12月31日
Penfold ロゴ

Penfold からの回答

Hi Botogan,

Thanks for sharing this! We’re pleased the advice felt useful.

Best,
Penfold

5つ星のうち1の評価

Terrible transfer-out experience

I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.

The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.

So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.

4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.

2025年10月26日
自発的なレビュー
5つ星のうち5の評価

Very easy to deal with and helped bring…

Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.

2026年2月12日
Penfold ロゴ

Penfold からの回答

Hi Tim,

We’re delighted you’ve found everything easy to manage, from consolidation through to adjusting contributions. It’s lovely to know the performance has been positive for you too.

Best,
Penfold Team

5つ星のうち5の評価

Nice and simple App and helpful staff…

Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!

2026年2月26日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi Richard,

Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.

Best,
Penfold Team

5つ星のうち5の評価

Quick, helpful response

Quick, helpful response from the team even when my Account Manager was on annual leave

2026年2月25日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi Ceilidh,

We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.

Best,
Penfold Team

5つ星のうち5の評価

Quick & clear

Tashna from Penfold was great, gave very clear responses which were also very quick to come through.

2026年2月24日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi Amit,

Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.

Best,
Penfold

5つ星のうち5の評価

Transfer of old pension

Transfer of old pension - seamless and so quick. Very very impressed.

2026年2月24日
Penfold ロゴ

Penfold からの回答

Hi Ruth,

We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.

Best,
Penfold

5つ星のうち4の評価

You can't easily choose your investments, but their customer service is second to none. Very personal and personable.

They do get a reasonable rate of return, would like more choice in investment strategy.

2026年2月23日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi there,

Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.

Best,
Penfold Team

5つ星のうち5の評価

My request was resolved quickly and…

My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.

2026年2月19日
自発的なレビュー
Penfold ロゴ

Penfold からの回答

Hi Kam,

Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.

Best,
Penfold Team

5つ星のうち5の評価

Safe pension good plans to choose

Safe pension good plans to choose

2025年10月24日
Penfold ロゴ

Penfold からの回答

Hi there,

Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.

Best,
Penfold Team

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