Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
企業が回答しました
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっと見る
企業が回答しました
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっと見る
企業が回答しました
企業情報
Penfold について
当該企業による記述
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
連絡先
The Ministry, 79-81 Borough Rd, SE1 1DN, London, 英国
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
優良
2173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The team responds quickly.
2026年3月18日
自発的なレビュー
Penfold からの回答
Hello Joseph,
Thank you! We’re pleased our team’s responsiveness has made a positive impression.
Best,
Penfold
Penfold からの回答
Hello Patel,
Thanks for your review! We’re glad to hear everything is going well.
Best,
Penfold
Penfold customer service is easy to…
Penfold customer service is easy to reach, they are extremely efficient and professional. They are miles above the general experience I have (mostly outside this sector). A joy to work with so far.
2026年3月17日
自発的なレビュー
Penfold からの回答
Hello Maris,
Thank you so much for your feedback! It means a lot to hear we stand out, and we’re glad you’re enjoying the experience so far.
Best,
Penfold
Sunteți operativi
2026年3月16日
Penfold からの回答
Hello Florica,
Thank you for your positive feedback!
Best,
Penfold
Excellent support
Excellent support from Humayun. Clear explanations, quick resolution, and very professional throughout. Made the director pension conversion process straightforward. Highly recommended.
2026年3月2日
自発的なレビュー
Penfold からの回答
Hello Koji,
Thank you for your kind words! We’re glad Humayun could make the process clear and straightforward for you - we’ll be sure to share your feedback with him.
Best,
Penfold
Penfold からの回答
Hello Mark,
Great to hear your transfer went smoothly! Thanks for choosing Penfold.
Best,
Penfold
Great service
I haven’t been with Penfold very long but have always found them very helpful with excellent communication and if I have a question or query they always reply back quickly. The level of customer service so far has been excellent and I hope to stay with them
For many years to come.
2026年3月15日
Penfold からの回答
Hello Adam,
Thanks so much for your thoughtful feedback! We’re really pleased to hear you’ve had such a positive experience so far, and we look forward to supporting you for many years to come.
Best,
Penfold
pension query
Had a query with my account that was sorted very professionally and quickly by Stiina
2026年3月9日
自発的なレビュー
Penfold からの回答
Hello David,
Thank you for your review! We’ll be sure to pass your kind words on to Stiina - she’ll be delighted to hear this.
Best,
Penfold
Help with my issue and resolved it…
Help with my issue and resolved it within a day of me getting in contact
2026年3月13日
自発的なレビュー
Penfold からの回答
Hello Kyle,
Thanks for your feedback! We’re pleased we could resolve your issue quickly and get everything sorted within a day.
Best,
Penfold
Penfold からの回答
Hello HR Europe,
Thank you for your kind words! We’re really glad to hear you’ve had a great experience with our responsiveness and service.
Best,
Penfold
Good Service
2026年3月10日
自発的なレビュー
Penfold からの回答
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased the service met your expectations.
Best,
Penfold Team
Hassle Free
Super easy to set up our account. When we hit our first internal issue Penfold was easy to contact and resolved the problem within minutes. Hassle free solution to employer pension scheme.
2026年3月9日
自発的なレビュー
Penfold からの回答
Hi Mary,
That’s great to hear! Thank you for letting us know. We’re glad that getting started was easy and that the issue was sorted quickly.
Best,
Penfold
Their returns are very good considering…
Their returns are very good considering the state of world economies. the website is very intuitive and one of the best I have used.
2026年3月9日
自発的なレビュー
Penfold からの回答
Hi Michael,
Thank you for your feedback. We’re delighted you’re enjoying the platform and finding it easy to navigate.
Best,
Penfold
Penfold からの回答
Hi there,
Thank you for the kind words. We’re pleased the experience felt easy and pleasant.
Best,
Penfold Team
Penfold からの回答
Hi there,
We appreciate the feedback, thank you! Providing helpful support when it matters is important to us.
Best,
Penfold
Super quick resolution of a pension compliance question
I had a query about pension re-enrolment and declaration of compliance and I was amazed at the quick response from Penfold. I received a full explanation and was made to feel completely reassured. I think Penfold really go above and beyond from a customer service perspective
2026年3月6日
自発的なレビュー
Penfold からの回答
Hi Carolyn,
That’s fantastic to hear! Thanks for sharing. We’re delighted the team could step in quickly and help make everything clear and straightforward.
Best,
Penfold Team
Pensions made human
Pensions made human. Great app, simple to follow updates and instructions. Rapid resolution to queries.
2026年3月6日
自発的なレビュー
Penfold からの回答
Hi Marc,
That’s lovely to hear, thank you! Making pensions easier to understand is exactly what we aim for, so we’re glad the app and support have worked well for you.
Best,
Penfold Team
Penfold からの回答
Hi Nathan,
We appreciate you saying that. Creating a welcoming and helpful experience is really important to us.
Best,
Penfold Team
Exceptional customer service
Customer service was exceptionally helpful and addressed my query fully and quickly.
2026年3月4日
自発的なレビュー
Penfold からの回答
Hi Marianna,
Thank you very much! We appreciate you saying that. A welcoming and helpful team is something we really value.
Best,
Penfold
Extremely helpful and easy
Extremely helpful, and easy to follow (I left the chat to do other work, and received the next message in an email, with an easy link back to the chat. And both my queries were dealt with efficiently, and to resolution.
2026年3月3日
自発的なレビュー
Penfold からの回答
Hi Charlie,
That’s great to hear! Thanks for letting us know. We’re glad the chat and email follow-up made things convenient and that your queries were sorted efficiently.
Best,
Penfold Team
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