Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
企業が回答しました
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっと見る
企業が回答しました
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっと見る
企業が回答しました
企業情報
Penfold について
当該企業による記述
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
連絡先
The Ministry, 79-81 Borough Rd, SE1 1DN, London, 英国
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
優良
2173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Declaration of Compliance Assistance
I had some detailed questions in order to help me complete a Declaration of Compliance. The team were very responsive and able to answer all the questions I has quickly and efficiently.
2026年2月12日
自発的なレビュー
Penfold からの回答
Hi Jenny,
Thank you for taking the time to share this. We’re really pleased that the team could provide the detail you needed to get everything completed confidently.
Best,
Penfold Team
Both Tashna and Katariina were super…
Both Tashna and Katariina were super helpful.
2026年2月10日
自発的なレビュー
Penfold からの回答
Hi Steve,
We really appreciate your feedback. Delighted to hear both Tashna and Katariina were able to assist. We’ll be sure to share your kind comments with them.
Best,
Penfold
Thank you for the quick information and…
Thank you for the quick information and service
2026年2月11日
自発的なレビュー
Penfold からの回答
Hi Olegas,
Thanks so much for sharing this. We’re pleased everything was handled promptly for you.
Best,
Penfold
Fantastic service
Ramz in the customer service team deserves so much praise! Helped me with all my questions and provided excellent service. I love using my app and seeing my pot grow. It’s easy to use, clear and convenient. Highly recommend!
2026年2月9日
自発的なレビュー
Penfold からの回答
Hi Laura,
We really appreciate your feedback. It’s fantastic to hear Ramz provided excellent service and that you’re finding the app clear, convenient, and easy to use. We’ll be sure to share your lovely comments with her.
Best,
Penfold Team
Very easy to contact and simEasy processple process…
Very easy to contact and simple process dealing with money. Highly recommended.
2026年2月6日
自発的なレビュー
Penfold からの回答
Hi Deborah,
Thank you for your review. Keeping communication easy and processes clear is important to us, so we’re glad that’s come through.
Best,
Penfold
Penfold からの回答
Hi James,
Thanks for sharing this. It’s great to hear that getting started was easy, and we value your feedback as we continue to look at it as we evolve our service.
Best,
Penfold Team
Excellent customer service from Gertrud…
Excellent customer service from Gertrud dealing with a transfer. Penfold make it really easy to invest in a pension. Communication is first class, easy to use and understand App, and most importantly the returns are good.
2026年2月4日
自発的なレビュー
Penfold からの回答
Hi Duncan,
We really appreciate your feedback. Making pensions easy to understand and manage is exactly what we aim for, so it’s wonderful to hear that’s been your experience. We’ll be sure to pass your kind comments on to Gertrud.
Best,
Penfold Team
Sumeyye quick and efficiente
Sumeyye made everything easy, he was quick reacting and gave all the information we were needing across 3 or 4 emails
2026年2月4日
自発的なレビュー
Penfold からの回答
Hi Jose,
We really appreciate your review! Keeping things clear and responding quickly is important to us, so it’s lovely to hear that Sümeyye could support you well. We’ll pass this on to her.
Best,
Penfold Team
Penfold からの回答
Hi Amanda,
Thank you for your kind words! We’re really pleased to hear that you had a pleasant experience, and we’ll be sure to pass your thanks on to Melanie.
Best,
Penfold
Combining pensions: Very easy process to swap a small old…
Very easy process to swap a small old pension fund into my existing Penfold one. Now I can see everything under one roof!
2026年2月4日
Penfold からの回答
Hi Helly,
It’s lovely to hear that the process felt simple and that you can now see everything under one roof. Thanks for sharing your experience with us.
Best,
Penfold
Straight-forward and easy to use
Straight-forward set-up, clear advice and easy to use. I'd wholly recommend Penfold for anyone managing their own pension, including freelancers and small business owners.
2026年2月3日
自発的なレビュー
Penfold からの回答
Hi there,
Thanks so much for this! We’re glad Penfold’s worked well for you and really appreciate the recommendation.
Best,
Penfold Team
The best part of Penfold is the app
The best part of Penfold is the app. It's incredibly intuitive - all the key information is there and it makes it easier to track your pot.
2026年2月3日
Penfold からの回答
Hi there,
It is great to hear this! Making the app intuitive and useful day-to-day is exactly what we aim for, so we’re really pleased it’s working well for you.
Best,
Penfold Team
Penfold からの回答
Hi Mr. Walker,
We’re really glad to hear that. Making it easy to talk things through is important to us. Thanks for letting us know.
Best,
Penfold
Great communication and expert advice
2026年1月18日
Penfold からの回答
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
2026年1月28日
自発的なレビュー
Penfold からの回答
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
2026年1月29日
Penfold からの回答
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Penfold からの回答
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Penfold からの回答
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
2026年1月26日
自発的なレビュー
Penfold からの回答
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Penfold からの回答
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
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