I wouldn't normally give 5 stars for a delivery that went wrong. But the issue was resolved so quickly and easily that I must give full credit where it's due. I ordered a 60cm planter but a 80cm one... もっと見る
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Straight forward ordering, reasonable price and fast delivery. Not the first time I have used this company, no complaints at all.
Ordered two large tapered pots.one arrived next day other a few days later and badly damaged on all four corners.(the box was also badly damaged)custoner service really helpful i sent pics and they o... もっと見る
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It was the only WHITE large (50cm) rectangular window sill flower pot that I could find with sufficient height. No local garden centres had anything similar. Pity, as I like to support local shops an... もっと見る
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企業情報
当該企業による記述
GetPotted.com is the perfect place to find all of your gardening accessories and products to keep your fingers green and brighten up your garden and your home. Our online store offers a large selection of different flower planters and accessories and the options are limitless, we can offer many different sizes, colours and shapes of amazing planters for gardening made from a variety of materials, such as plastic/resins, fibrestone, fibreglass and many more. If you are looking for a reliable company that specialises in planter containers and works with well known and good quality brands, then GetPotted will be your best choice. Our shop provides a unique service to everyone from amateur growers to real specialists in the cultivation of flowers, plants and ornamental trees.
連絡先
B2-B3 Portland Close, LU5 5AW, DUNSTABLE, 英国
- +44203 929 3445
- info@getpotted.com
- getpotted.com
4.7
優良
2695件のレビュー
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Straight forward ordering
Straight forward ordering, reasonable price and fast delivery.
Not the first time I have used this company, no complaints at all.
2026年4月7日
Problem solved quickly and easily
I wouldn't normally give 5 stars for a delivery that went wrong. But the issue was resolved so quickly and easily that I must give full credit where it's due. I ordered a 60cm planter but a 80cm one was delivered. I phoned to complain and the issue was immediately resolved. Getpotted arranged for the 80cm one to be picked up by courier the next day and delivered the correct one the day after. They could not have rectified the mistake any better.
2026年4月6日
Getpotted.com からの回答
Dear Julian,
Thank you for the "full credit"!
We know how frustrating it is to receive the wrong item, so we make it our priority to fix mistakes as fast as humanly possible. We're glad the swap was seamless and that you’re happy with the final result.
Ian
GetPotted
Plant arrived today
Plant arrived today. Well packaged and in great condition. Good value, let’s hope I don’t kill it !
2026年4月5日
Getpotted.com からの回答
Dear Beverly,
Thank you for the 5 stars!
It’s wonderful to hear the plant reached you in great condition. Don't worry, we're sure it'll thrive in its new home!
Ian
GetPotted
There was an issue with the delivery
There was an issue with the delivery, which was with DPD, however, Natasha and the team provided excellent advice and customer service. We would have no hesitation in using them again and thank them sincerely for their excellent customer service and support
2026年4月15日
自発的なレビュー
Getpotted.com からの回答
Dear Andrea,
Thank you for the 5-star feedback!
It’s great to hear you felt well-supported throughout the delivery process. We'll be sure to pass your thanks along to Natasha and the rest of the team for their hard work in getting this resolved!
Ian
GetPotted
Amazing products!
2026年4月5日
Getpotted.com からの回答
Dear Linda,
Thank you so much! Looking forward to serving you again.
Ian
GetPotted
Excellent customer service
Excellent customer service, communication, packaging, delivery and product
2026年4月3日
Getpotted.com からの回答
Dear Alex,
Thank you for the "all-round" praise!
We put a lot of effort into our packaging and service, so we’re happy to hear everything arrived safely and met your expectations.
Ian
GetPotted
Getpotted.com からの回答
Dear Dave,
Thank you for the positive feedback!
We're happy to hear you like our service and the products' quality. Enjoy!
Ian
GetPotted
So easy to order,good quality
So easy to order,good quality.
Look more expensive than they are.
2026年3月24日
Getpotted.com からの回答
Dear Susan,
Thank you for the 5 stars!
We’re happy the ordering process was simple and that the quality surpassed your expectations.
Ian
GetPotted
Getpotted.com からの回答
Dear Customer,
Thank you for the positive feedback!
We're glad to hear you received your order promptly.
Ian
GetPotted
Would certainly not recommend
Would never recommend get potted I ordered two planters for the sum of £340 which I cancelled before the delivery was dispatched and I was informed refunds takes 3-7 days I called and spoke to a extremely rude lady I asked her about my refund her response was what do you want me to do I asked her about there refund policy is and she had no clue customer services is not even a one star absolutely disappointed.
2026年3月31日
自発的なレビュー
Getpotted.com からの回答
Dear Jo,
Thank you for taking the time to leave us feedback.
We want to clarify that your refund was processed on the 6th business day, adhering to the 3–7 day timeframe we provided at the point of cancellation. We confirmed this completion during multiple of your calls, explaining that if there is any delay, it is due to your bank's processing times.
We're saddened to receive 1 star as the cancellation was done promptly as per your request, and the refund was processed within the stipulated timeframe.
Ian
GetPotted
Damaged order
Ordered two large tapered pots.one arrived next day other a few days later and badly damaged on all four corners.(the box was also badly damaged)custoner service really helpful i sent pics and they organised a new pot telling me to utilise or dispose of damaged item!. Replacement sent a week later.no damaged box this time but two of the corners were smashed(absolutely no protection on either four corners to stop this happening) decided just to keep the order as i was back and forth to waste sites.i did send another email letting them know of this problem but no response at all. considering how good the customer service was before.hence 4 stars. I would still buy from them again though.just a wee bit put off at no reply
2026年2月27日
Getpotted.com からの回答
Dear Mrs Deuchar,
Thank you for your review and for your kind words regarding our initial support! We’re so glad you’d consider shopping with us again, though we are incredibly sorry about the condition of that replacement pot.
Regarding your last message: We carefully checked both our inbox and spam folders, but unfortunately, we did not receive your second email - only the initial message was delivered. Please note that we typically respond within a few hours on the same day. In this case, we were unable to reply because the email never reached us.
Could you please resend those photos to us, or give us a call directly? We’d still love to make this right for you.
Ian
GetPotted
Really excellent service quick and…
Really excellent service quick and great all rounder
Thankyou
2026年3月20日
Getpotted.com からの回答
Dear Susan,
Thank you for the 5-star feedback!
We’re so glad to hear we hit the mark. It’s great to know the service was quick and met your expectations across the board. Thank you!
Ian
GetPotted
Getpotted.com からの回答
Dear Customer,
It’s great that the product met your expectations, though we're sorry the shipping didn't quite keep pace.
We appreciate the feedback as it helps us improve our service.
Ian
GetPotted
My plant was never delivered to me but…
My plant was never delivered to me but ended up back at your warehouse clever Evri ,then when the plant was going to be shipped out again it was broken by the warehouse team so never received my plant just a poor compensation offer not good , it was meant to be a birthday gift😞
2026年2月26日
Getpotted.com からの回答
Dear Will,
Thank you for the feedback.
We sincerely apologize for the series of mishaps regarding your order. From the initial delays with Evri to the accidental damage during the re-delivery attempt, we recognize this was far from a seamless experience.
While we wish the circumstances had been different, providing a full refund plus additional compensation was the best possible solution we could offer to make things right.
Ian
GetPotted
Excellent service beautiful product
Excellent service beautiful product. I have bought plant pots over the past few years . I keep coming back to them
2026年3月18日
Getpotted.com からの回答
Dear Douglas,
Thank you for the 5 stars!
We’re so grateful for your continued support over the years! It’s wonderful to hear that our products and service keep you coming back to us. Looking forward to serving you again in the future.
Ian
GetPotted
Getpotted.com からの回答
Dear Calrk,
Thank you for the 5-star feedback!
We're happy to hear you are satisfied with the prompt and secure delivery.
Ian
GetPotted
Ordered my tooth pick cactus
Ordered my tooth pick cactus, arrived quickly, Ian was extremely helpful, got a partial refund as size was smaller than advertised, delivery was excellent, using their own special delivery service
2026年3月20日
自発的なレビュー
Getpotted.com からの回答
Dear Phil,
Thank you for the 5 stars!
I'm happy I could assist with the size adjustment to ensure you were satisfied with the purchase. It’s important to us that you're happy with the final result, and we're glad our specialized delivery team got your cactus to you safely and quickly. Enjoy the new addition to your home, we're sure it looks stunning!
Ian
GetPotted
Getpotted.com からの回答
Dear James,
Thank you for the glowing feedback!
We're glad our communication hit the mark and that you're enjoying those beautiful products.
Ian
GetPotted
Getpotted.com からの回答
Dear Debbie,
Thank you! Enjoy your purchase!
Ian
GetPotted
Website was eady to navigate
Website was eady to navigate , quick delivery of garden pots
Exactly what we wanted for our garden - they look fabulous!
2026年3月7日
Getpotted.com からの回答
Dear Leonora,
Thank you for the feedback.
We’re so pleased the website made your shopping experience straightforward. It sounds like those pots have found a perfect spot in your garden, and we're glad we could get them to you so quickly!
Ian
GetPotted
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