They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, ho... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more boo... もっと見る
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New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer. Deposited and wagered as per terms and conditions. Shock no bonus. Support very unhelpful apparently... もっと見る
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I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all... もっと見る
企業が回答しました
企業情報
当該企業による記述
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
連絡先
1 Commodity Quay, E1W 1AZ, London, 英国
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
期待以下
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful chat hosts and really…
Very helpful chat hosts and really impressive app
Alice was very helpful speedily resolving my query
2025年3月14日
自発的なレビュー
SBK からの回答
Hi Cian,
Thank you for your review!
We’re glad to hear that Alice and the team were able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
STAY FAR AWAY FROM THESE SCAMMERS!!!!
One stars being generous. The most scamming like bookmakers out there . Every bloody week they do super sub on Europa and champions league . All through the group stages . Comes to the last 16 and turn it off leading the punters to believe it’s on . The biggest scam ever. Picks and chooses . Promotions are no good . I would not go anywhere near this company again a solicitor will be looking into my claim and you’ll be hearing from me again . SCAM AVOID !!!!
2025年3月13日
自発的なレビュー
SBK からの回答
Hi G Clancy,
Thank you for your review. Fresh legs will be available in the English Premier League, English Championship, Scottish Premiership and Champions League. Competitions are subject to change.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/20924433029149-Fresh-Legs-on-SBK
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Can't really complain upto now
Can't really complain upto now. Signed up this morning, got my free Cheltenham bets and the odds are brilliant. So yeah, keep it up! 😀
2025年3月13日
自発的なレビュー
SBK からの回答
Hi Owen
Thanks for leaving a review. I am glad to hear that you receive your welcome offer and odds are brilliant!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Would avoid like the plague
Would avoid like the plague, I'm one of many recent customers (check all recent reviews) where they've offered a Cheltenham offer, deposited, placed bets and then I've got a random email to say the system has determined I'm not entitled to the sign up offer all of a sudden.
Spoke to customer support and they've basically said nobody can get access to the system so they can never confirm why 😂 It's 100% a scam just to get you to sign up. Don't be fooled.
2025年3月12日
自発的なレビュー
SBK からの回答
Hi JustHer,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
PLEASE AVOID THIS COMPANY
PLEASE AVOID THIS COMPANY. Signed up for the joining offer and wagered the £10 bet, meeting all conditions. When my bonus didn’t arrive I contacted them via live chat to be told that their systems have declined me for the bonus. When I asked why I was told that the system choose to decline some people and that was basically that. This seems to be a huge scam conning people around the time of high profile events like Cheltenham.
2025年3月12日
自発的なレビュー
SBK からの回答
Hi Claire,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/23652073046941-UK-Welcome-bonus-Bet-10-get-40-in-Free-Bets
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
SBK からの回答
Hi Jack,
Thank you for your review!
We’re glad to hear that Alice was able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Fast pay out good odds
2025年3月11日
自発的なレビュー
SBK からの回答
Hi Andrew,
Thank you for your review. We are glad you like the fast payouts and good odds we offer.
Should you require any further help, please do not hesitate to contact support@gtesbk.com
Best regards,
Alice
SBK Customer Experience Team
I would give a zero rating if I could
I would give a zero rating if I could.
SBK accepted me as a new customer, I then placed my initial £10 bet in good faith, but then they declined the ‘£10 get free bets’ joining offer!
Customer services didn’t want to know!!!
It seems this may be a scam as I see lots of others have had the same thing done to them!!
There are lots of good betting apps, don’t be fooled!
2025年3月7日
自発的なレビュー
SBK からの回答
Hi Christine!
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Please reach out to our customer service team again at support@getsbk.com, and we’ll do our best to resolve the issue. - SBK team
Horrible experience
people..you give me an email to and offer of bet 10 get £40 and now refusing to pay the tokens...YOU CARNT DO THIS TO PEOPLE I HAVE ACTUALLY REPORTED WHAT YOU DONE...SENT ME EMAIL ON A.MONDAY I COMPLETED STEPS BY THE THURSDAY AND REFUSING TO PAY MY BET TOKENS AFTER TAKKNG MY £10 IN MONEY HORRIBLE HORRIBLE PEOPLE ROBBING PEOPLE OF HARD EARNED MONEY
2025年3月5日
自発的なレビュー
SBK からの回答
HiPaul!
We’re sorry to hear about your frustration. We understand your concerns and would encourage you to reach out to our customer support team at support@getsbk.com with your details. We will review your case thoroughly and provide any assistance we can. - SBK team
I love this app
I love this app, the odds for football is by far better than any other and they offer a great range of selections. The app is simple and easy to use, and the customer service is very helpful and quick to resolve any problems.
2025年3月3日
自発的なレビュー
SBK からの回答
Hi Kieran!
Thank you for the great feedback! We're thrilled to hear you love the app and are enjoying the football odds and our customer service. Your support means a lot to us, and we're always here to help if you need anything! - SBK team
I'm still new to the site but I have…
I'm still new to the site but I have had a good experience so far with sbk I received my 40 free bet after my 10 euro bet was settled and won a small amount that I was able to withdraw and received on the same day so all good so far I would recommend to others 👍
2025年2月10日
自発的なレビュー
SBK からの回答
Dear Chris,
Thank you for your review! We're delighted to hear that you've had a positive experience with SBK so far and that everything from your welcome offer to your withdrawals has gone smoothly.
We always strive to improve—so we'd love to know, what would make your experience a 5-star one? Your feedback is invaluable in helping us enhance the platform for all users. Please feel free to share any suggestions by replying to this email or reaching out to us at support@getsbk.com.
Looking forward to hearing your thoughts, and we appreciate your recommendation!
Best regards,
Alice
SBK Customer Experience Team
Log in process is slow and app tends to…
Log in process is slow and app tends to run on the slower side
2025年2月9日
自発的なレビュー
SBK からの回答
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that you've experienced slow login times and performance issues with the app. Our team is continuously working on optimizations to improve speed and usability, and we appreciate insights like yours to help us enhance the experience.
If you haven't already, please ensure your app is updated to the latest version, as we frequently release performance improvements. If the issue persists, feel free to reach out, and we’d be happy to investigate further.
Best regards,
Alice
SBK Customer Experience Team
Urgent Complaint Regarding Suspended Account and Withheld Funds
Dear Smarkets Support Team,
I am writing to formally complain about the prolonged suspension of my Smarkets account, which has been inactive for over a year, despite my repeated attempts to comply with your verification requests. My account holds a significant balance of €4,665.30, and I have done everything requested to verify my identity and the source of my funds.
Initially, I was asked to provide identification and a statement of my deposits via Skrill, which I promptly submitted. Following that, I was required to present a third-party statement to verify the origin of my transactions. While I found this request questionable in terms of legality, I managed to convince the third party to provide the requested document.
However, after submitting the third-party statement, I was surprised to receive yet another request. This time, you asked for additional details about that person’s transactions, including movements involving yet another individual. You even requested an account statement from this other person. This level of inquiry is highly concerning, as it involves personal and private financial information that does not directly pertain to my account. I find these demands to be excessive, intrusive, and highly questionable from a legal and ethical standpoint.
Due to personal circumstances, including the impact of a severe storm (DANA) affecting my family, I had to momentarily pause my efforts to resolve this issue. However, I later contacted your support team again, requesting access to my funds, but received no response.
Instead, I recently received an email stating that my account has been inactive for 11 months and that, in accordance with your terms and conditions, my balance will begin to be deducted by €5 per month unless I log in. Given that I have already provided all requested documents and have not received a resolution, I find this unacceptable.
I am now resuming my efforts to resolve this matter and expect Smarkets to review my case fairly. I kindly request immediate action to either reactivate my account or allow me to withdraw my funds without further delays.
Please confirm receipt of this complaint and provide me with a clear resolution as soon as possible.
Sincerely,
Javier
jm7630428gmail.com
2025年2月9日
自発的なレビュー
SBK からの回答
Hi Javier,
Thank you for reaching out regarding your account suspension. We understand your frustration and appreciate your patience as we work through this process.
If you wish to formally raise a complaint, you may do so by emailing our customer support team at support@getsbk.com. Your complaint will be escalated to management, and we will aim to review it within two working days. You will receive a resolution within 10 days of receipt.
If there’s anything else we can assist you with in the meantime, please let us know.
Best regards,
Alice
SBK Customer Experience Team
Customer service
Had an issue with a withdrawel however the live chat customer agent helped sort it out for me.
2025年2月7日
自発的なレビュー
SBK からの回答
Hi Michael,
Thank you for your review!
We’re glad to hear that your withdrawal issue was sorted and provided you a great customer service.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
SBK からの回答
Hi Consumer,
Thank you for your review!
We’re glad to hear that the customer support team was to provide the support you needed.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
It was rocky at first but then came…
It was rocky at first but then came across shen and everything was made better. Best customer support encounter I’ve had
2025年2月6日
自発的なレビュー
SBK からの回答
Hi Jason,
Thank you for your review!
We’re glad to hear that Shen was able to turn your experience around and provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Hi SBK Team,
Hi SBK Team,
I wanted to share my experience with your platform. While the 2% commission is a positive aspect, I cannot recommend SBK to others due to severe liquidity limitations imposed after making some profits. This makes it impossible to operate efficiently for those who trade. Unfortunately, competitors handle this much better, offering a fairer environment for traders.
If you truly aim to improve your platform, addressing these restrictions should be a priority.
Best,
Omar
2025年2月5日
自発的なレビュー
SBK からの回答
Hi Omar,
Thank you for taking the time to share your experience.
We’re glad to hear you appreciate our competitive commission structure. Just to clarify, the 2% commission applies when connected to Smarkets, our sister company,
We understand your concerns regarding liquidity and appreciate your feedback. Our team continuously works on enhancing the platform, and we’ll certainly take your comments into account as we explore improvements.
If you have any further feedback or need assistance, feel free to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Good platform to place bets no…
Good platform to place bets no commission mostly straight forward payouts next day. Been on the platform a few years I've lost and I've won like any betting...Worth a go!
2025年2月5日
自発的なレビュー
SBK からの回答
Hi Eli,
Thank you for taking the time to leave a review!
We’re glad to hear you’ve been enjoying the platform and appreciate your feedback on payouts and the betting experience. If you ever have any questions or suggestions, feel free to reach out to us via live chat or email at support@getsbk.com.
Wishing you the best of luck with your bets!
Kind regards,
Alice
SBK Customer Experience Team
Terrible Customer Service - Avoid
I recently had a frustrating experience with SBK that highlighted just how poor their customer service is when it comes to handling bet void requests. I accidentally placed a duplicate bet and immediately reached out to their support team, expecting them to understand the situation and void the bet as a goodwill gesture something many other bookmakers would do without hesitation.
Instead, I was met with unhelpful responses and was told my only option was to cash out. The problem? The cash-out value was less than my original stake, which is absolutely ridiculous. Why should I be penalised for an honest mistake, especially when the bet hadn’t even started?
SBK’s refusal to void the duplicate bet and their unwillingness to offer any reasonable solution show a complete lack of customer care. Most reputable betting platforms recognise that errors happen and provide fair resolutions, but SBK clearly prioritises their profits over treating customers fairly.
If you’re looking for a bookmaker with good customer service, avoid SBK at all costs. Their policies are rigid, their support is unhelpful, and their cash-out system is just another way to take more of your money. A truly disappointing experience.
2025年2月3日
自発的なレビュー
SBK からの回答
Hi Chris,
Thank you for your feedback.
We’re sorry to hear about your frustration regarding the duplicate bet. As a sportsbook, we are unable to void bets on request, as all bets are placed in accordance with our terms and conditions. A mistake in bet placement does not affect the validity of the bet, but we understand how this situation can be frustrating.
That said, we’d be happy to take another look into this for you. Please feel free to reach out via live chat or email at support@smarkets.com, and our team will do their best to assist.
Kind regards,
Alice
Smarkets Customer Experience Team
Created a account
Created a account , deposited £10 ( so I could bet and recieve the offer of £40 in free bets ) , sent my identification to authenticate my account , before I could place a bet my account suspended saying its a duplicate account even though I've never had a account before, emailed a few times regarding my £10 I deposited ( which you shouldn't have been allowed to do before all authentication was done ) ! So avoid at all costs clearly a scam betting site. Luckily only down £10
2025年2月1日
自発的なレビュー
SBK からの回答
Hi Scott,
Thanks for leaving a review. We understand that duplicate accounts may be accidental and sometimes is a false match, we do our best to sort this as quickly as possible. However, if you believe the funds have not been withdrawn, please do email to support@getsbk.com with the email address of the "duplicate" account so we can check this further for you.
Kind regards,
Alice
Smarkets Customer Experience Team
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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