gettacar レビュー 468

Love the car but felt that the service could have been better. Lots of confusion regarding immediate repairs that needed to be done. Transfer of title from old car completely BOTCHED. After waiting more than 60 days, I received a new tag instead of the registration to transfer my tag resulting in more cost to get the situation rectified.

Tried reach out to get information on a car
Took over 3 days to get a reply
After reading the reviews about poor customer service. I canned my mind about them. If you are having problems before you buy the car , imagine the device afterwards
I think I saved my self a lot of headaches

Got my car delivered last week. The process was very smooth. I decided to buy the car on Friday and the car delivered on Tuesday. My contact Cat was very helpful and accommodating. I scheduled a mechanic to check the car during the delivery and intended to do that before I hand over my check. To save their hassle to come back to pickup the car and mine to get money back if it doesn’t check out. However the big boss for delivery did not allow that. Though Cat was trying to make it happen. I ended up paid first and had my mechanic checked the car right after. All is good. I am a happy owner. A shoutout for Cat and Mitch the delivery gentleman.

Very friendly. Brought the wrong car but came the very next day with the car I bought and never hesitated to make it right. Process was smooth and painless. Would for sure use gettacar.com again.

I want to say the experience was great, friendly, and easy. My rep Rey was attentive and responded fast and with the answers to my questions. The woman that delivered my vehicle was great and keep me informed when she would be there and showed up early. She was very professional and went over everything. This was the best vehicle buying experience I ever had. Thank you.

Wonderful and easy to use service with incredible customer support!

So far so good.
Received my car one week ago and I am happy so far. Purchase and delivery was handled very well.

Angelyn Dawkins was very patient with me despite my anxiety with the process 🙃

Love the car. Response was a little tough in the beginning, but did improve. Overall, it was good experience.

Hassle free car buying experience. I would recommend to anyone looking for a quality vehicle.

By far the best car buying experience I've ever had in my life and I'd recommend it to anyone

Some repairs not realized upon initial purchase but staff was quick to correct and communicated well.

This was such an easy processes. I would recommend them to all my friends, Tom my sales associate was on point and he wanted to help me always!

We are so pleased with our "new" car. We have only good reviews for Mike our saleman and Thomas our devliery driver. So farall has exceeded expectations.

I liked using this service as it was very easy to find the most approriate variant for me. The choice is huge and the employees are very amicable and friendly.

Awesome service. Very efficient with deals. Also extremely easy to work with...

Warning: loooong post. For anyone thinking about a sight unseen long distance purchase.

I had been searching for just the right Guilia for several months. Nearly bought a couple that were close but stuck to my guns. Finally bought a ‘17 Q4 with 14k miles out of Pennsylvania. 2000 miles away. Seller was Gettacar. This was about May 2 or so. On May 13 the car shows up at my door on a transport. It’s Beautiful.
How did I have faith in a sight unseen car purchase? Gettacar provides a 7 day/250 mile test drive wherein the car may be returned for any reason, and a 1 year warranty.
First drive, warning lights for throttle position sensor. I read and clear the code. It comes right back. Now I also get a coolant flow control valve stuck. Car in limp mode.
I take it to a local independent shop Gettacar facilitates with the warranty company to make it as smooth as possible ( nearest dealer is 200 miles away).
Local shop finds coolant leaks to turbo and radiator. $2000 later, (covered) leaks fixed. Throttle position sensor cleared.
Drive home from shop, throttle position sensor warning comes back.
Now, flatbed to dealer. Gettacar brokers everything. Dealer doesn’t work with third party Warranty, so Gettacar pays then works with Warrant service for reimbursement $1100 to transport.
Dealer can find nothing wrong. Three test drives, no codes thrown. No codes in memory. Dealer calls independent shop and still nothing.
Bill from Dealer is unknown to me at this point. Time cost only.
I should be getting the car this week.
Frustrating but not unexpected when buying a used car. I knew what I was possibly getting into.
But for piece of mind, I can recommend Gettacar. Also, my test drive period does not start until I have a car to drive with no error codes. So once I get the car back that time will start.

UPDATE:
It’s been a long wait. I picked up the Guilia on Friday. Over 2 months since purchase and all is good. Here are the details:
The car was delivered to Alfa Romeo of Seattle. The codes were cleared and without them they could not diagnose the issues. The dealer called my local shop but they didn’t save the error codes. After two weeks of intermittent test drives and no error codes I asked the dealer to get my windows tinted using their vendor. On the way to the tint shop the car finally threw error codes.
The charcoal canister needed replaced and the coolant flow control valve needed replaced. $1180.00 for repairs. The dealer was awesome to work with, car was washed and gassed up (gas at my expense).
One week later the sunroof broke. Again Gettacar facilitated the repair and communication with the warranty company. $4300 later the sunroof is repaired and the car returned.

Gettacar: terrific service. The dealer did not want to work with the provided third party Warranty service. Gettacar paid for all costs upfront then worked with the Warranty service. The Dealer even commented how good Gettacar was to work with and how often Gettacar told the dealer that they want the car right and the customer happy. The dealer service rep even said it made her want to buy from Gettacar!

To retrieve the car 260 miles from me Gettacar would have paid to transport it back, but I wanted to meet the dealership and ask about the car’s service history and generally see the other cars. A plane flight was $130, Gettacar agreed to pay my expenses to go get the car rather than transport. (It did save them about $800). It could not have been a better experience.

Lastly, the driver side seat switch was broken. The warranty did not cover it. Gettacar paid directly to fix the broken switch.

Summary:
Long distance purchase, know what you are getting into. Be prepared. Make certain you have a way to be whole after delivery.

Gettacar: Highly recommended, without a doubt I would purchase from Gettacar again.

They was amazing every step of the way I love my new baby