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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Very disappointed with these bags. The material catches on my clothes and pulls the threads out, which has already ruined a few outfits. For the price, I expected much better quality. Unfortunately... もっと見る

企業が回答しました

5つ星のうち5の評価

What I love about this brand is integrity. They own up to their mistake and do their best to rectify the situation. Bought 3 handbags as gifts. They arrived in perfect condition but one had a li... もっと見る

企業が回答しました

5つ星のうち1の評価

Had the worst experience with @giarte. I requested a return the moment my bag arrived and they completely ignored every email and WhatsApp message. No return label, no communication. This is unaccept... もっと見る

企業が回答しました

5つ星のうち5の評価

I got the Paphia bag from Giarité as a gift for my fiancée, and it honestly exceeded my expectations. The design is what first caught my eye, it has this really clean, sculptural look that feels mod... もっと見る

企業が回答しました

企業情報

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当該企業による記述

Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.


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3.4

まあまあ

TrustScore 5段階評価の3.5

100件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 90%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(100)

過去12か月のレビュー数: 18件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I'm absolutely delighted with my Nixya…

I'm absolutely delighted with my Nixya Small! The quality is fantastic and the design is both stylish and practical. It arrived quickly and the whole shopping experience was smooth and easy. Perfect for everyday use - I couldn't be happier!

2025年10月28日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Gina,

Thank you so much for your lovely review. We’re delighted to hear that you were happy with the quality, design, and overall shopping experience.

It’s also wonderful to know that your order arrived quickly and everything went smoothly. We truly appreciate your support.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

All good!!!


Elegant and flawless! The Jules Mirage Gold exceeded my expectations—beautiful craftsmanship and arrived quickly. Highly recommend!

2025年10月28日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Gabriel,

Thank you so much for your wonderful review. We’re delighted to hear that your order exceeded your expectations and that you were happy with the craftsmanship and delivery experience.

We truly appreciate your recommendation and your support for Giarité.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

Very Professional!!!

Title

A perfect gift! wif hasn’t stopped smiling!

2025年9月10日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Loan,

Thank you so much for your lovely review. We’re delighted to hear that the gift was such a success and brought such a big smile.

We truly appreciate your kind words and your support for Giarité.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

I ordered the Bijou handbag and I am…

I ordered the Bijou handbag and I am absolutely thrilled with it! The craftsmanship is beautiful and the quality is far beyond what I expected. The bag feels luxurious, looks elegant, and it truly stands out — I receive compliments almost every time I wear it.

It’s clear that a lot of attention to detail goes into the making of these handbags. The leather, the stitching, the design — everything is spot on. I love how versatile the Bijou is; it matches both casual and more elegant outfits.

The ordering process was smooth and the customer support was friendly and responsive. I can honestly say that this purchase was worth it, and I would definitely order from Giarité again.

2025年10月5日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Anca,

Thank you so much for such a thoughtful review. We’re delighted to hear that you were impressed with the craftsmanship, quality, and overall experience with Giarité.

It means a great deal to know that your piece has received so many compliments and that you found the ordering process smooth and our Customer Care team helpful.

We truly appreciate your support and would be delighted to welcome you back again.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

Prismelle Bag is a dream!

I ordered the Prismelle during the pre-order phase, and although it took a little while for the bag to arrive, it was absolutely worth the wait! The craftsmanship is outstanding — the bag feels incredibly high-quality, looks luxurious, and you can immediately tell it’s handmade with care.
Every time I wear it, people notice and compliment it. I totally love it and couldn’t be happier with my purchase. Definitely worth it!

2025年10月15日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Alexandra,

Thank you so much for your lovely review. We’re delighted to hear that your order was worth the wait and that you’ve been so impressed with the craftsmanship and quality.

It’s wonderful to know that your piece receives so many compliments. We truly appreciate your patience and your support for Giarité.

Kind regards,
Giarité Customer Care

5つ星のうち1の評価

AVOID SCAM

AVOID - SCAM.
I have ordered a bag end of August 2025 on next day delivery and received the bag after 5 weeks in October 2025.
When chasing customer service since I had ordered this for a wedding, they kept promising different dates that they would expect my order to be shipped and clearly they had no clue what was going on on their end.
After receiving the bag which failed to make it to the estimated shipping window, I wanted to return the bag, the customer service said they were unable to process any returns since the return portal is temporarily unavailable due to a system issue. I have contacted my credit card provider and raised and dispute and the citizens advise since they are violating the consumer’s rights legislation. Last not least the quality of the bag was below average since they used heavy metallic welding for the inner lining making the bag very heavy and not practical to use.

The customer service is appalling and the company is clearly a scam - DO NOT ORDER.

2025年10月15日
自発的なレビュー
5つ星のうち1の評価

Scam

In same position as others, wish I had read the reviews before ordering. This company is a scam, who steal money and don’t comply with Consumer Contract Regs
AVOID!!!

Customer service is awful, and they will do everything they can to avoid complying with Consumer Contracts Regulations.

I ordered a bag, still not shipped, Iv tried to cancel and they refuse.

Therefore I’ll be contacting trading standards and PayPal to cancel my payment as this is fraud.

2025年9月5日
自発的なレビュー
5つ星のうち1の評価

AVOID - Clearly a scam company!!!

AVOID - Clearly a scam company.
I have ordered over a week ago on next day delivery and have still not received any information regarding shipment.
When chasing customer service it took 4 times to get a response - they claimed my email went to spam however I used their own online support twice & sent two follow up emails so this is just a blatant lie. I was strung along saying they are asking their warehouse for an update but no update has come and they take over 24 hours to reply to each email.
I then asked for them to cancel and refund my order which they completely ignored and told me they will chase my order when the warehouse reopens after the weekend!!?? I had ordered this for my wedding and there is absolutely no trust this will arrive on time so I want my order cancelled immediately.
The customer service is appalling and the company is clearly a scam - DO NOT ORDER.

2025年8月23日
自発的なレビュー
5つ星のうち5の評価

I highly recommand Giarite

I highly recommand Giarite! The high quality of the bags is very very good, the price very low. Everybody looked at my bag and asked where do yo have it? Buy with trust feom this shop!

2025年8月2日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Bogdan

Thank you so much for your kind words and recommendation! We’re thrilled to hear you love the quality of your bag and that it’s turning heads everywhere you go. Your trust means everything to us, and we are grateful to have you as part of the Giarité community.

5つ星のうち5の評価

Brilly is the Best!

Giarite is a very serious Company and I m in love with their bags! I bought 2 Brillys and they are very qualitative. The price is amazing for this quality! I highly recomand you...Grab your bag!

2025年8月1日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Maria

We’re so delighted to hear that you’re loving your Brilly bags

Their craftsmanship and timeless sparkle make them true Giarité icons, and it’s wonderful to know you value both the quality and price. Thank you for recommending us so warmly, may your Brilly bags keep turning heads wherever you go.

5つ星のうち5の評価

My most beloved bag

My most beloved bag!

I had high expectations of this brand after seeing their Instagram and oh boy... they DELIVERED! From the packaging to the actual bags which are very roomy btw, everything was great! I can fit many things and still wear a special and beautiful handbag! Can't wait to see the new pieces coming out!

2025年7月23日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Nicoleta,

Thank you so much for your wonderful review. We’re delighted to hear that your experience lived up to your expectations and that you loved everything from the packaging to the design and practicality of your piece.

We truly appreciate your support and are so pleased to hear you’re looking forward to what’s coming next.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価
Giarite ロゴ

Giarite からの回答

Hi Tracy,

Thank you so much for your lovely review. We’re delighted to hear that you were happy with your order and that delivery was quick.

We truly appreciate your support and hope you enjoy your Giarité piece.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

Great customer support experience

Wonderful and fun bags! Had some return issues but got all solved with an extremely attentive customer service!

2025年7月1日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Andrea,

Thank you so much for your kind review. We’re delighted to hear that the return issue was resolved and that you had a positive experience with our Customer Care team.

We truly appreciate your patience, your feedback, and your support for Giarité.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

The customer service was excellent and…

The customer service was excellent and the rep was empathetic to my concerns.

2025年5月14日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi SP,

Thank you so much for your kind review. We’re delighted to hear that you had a positive experience with our Customer Care team and felt supported throughout.

We truly appreciate you taking the time to share your feedback.

Kind regards,
Giarité Customer Care

5つ星のうち5の評価

I am completely in love with Giarite’s…

I am completely in love with Giarite’s stunning BRILLY - HUE bag and the GTE CRYSTAL BELT! These pieces are pure luxury — the craftsmanship, the sparkle, and the sheer elegance are unmatched. The BRILLY - HUE bag is a showstopper in every way, effortlessly combining bold color with a sleek, sophisticated design. And the GTE CRYSTAL BELT? It's a statement accessory that instantly elevates any outfit.
Even the packaging was a dream — the beautiful storage pouches and stylish boxes made unboxing feel like opening a treasure. Giarite has truly mastered the art of modern glam. I’m already counting down the days until my next purchase!

Thank you, GIARITE!!

2025年4月20日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Garnette,

Thank you so much for such a wonderful review. We’re delighted to hear that you loved the craftsmanship, sparkle, and overall presentation of your order.

It’s especially lovely to know that the unboxing experience felt just as special as the pieces themselves. We truly appreciate your support and look forward to welcoming you back again.

Kind regards,
Giarité Customer Care

5つ星のうち1の評価

Worst customer experience!

Ordering from Giarite went from a nice experience to the worst! After ordering one bag I decided to get more colors and asked them politely if ordering multiple extra bags would get me any discount. The answer was yes and I went ahead and got more colors of the same bag. Decided I prefer the one I have and to give the same to my daughter. Trying to send the remaining bag back turned into a deceitful mess. Trying to initiate a return online within the required timeframe wasn’t possible so I contact them. I get a response that since they were discounted I can’t return? What??? I ordered multiple bags and YOU gave me a discount code. They weren’t discounted to begin with and didn’t come with a note „ reduced items cannot be returned“ . I tell them how I feel and they graciously tell me as a ONE TIME exemption I can return. Sure enough the link doesn’t work …. nothing works! Complaining and telling them about my frustration and how I feel trapped with this „ nice discount“ „ too bad you can’t return“ way they now offer me to send it all the way back to London on my expense of course! I’m not a company that enjoys some flat rates for shipping. They know it won’t be worth paying the exorbitant price for shipping…. NEVER again and convinced friends to shop somewhere else!!!!

2025年4月16日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Andrea,

I’m really sorry to hear you felt disappointed with your experience — that was never my intention, and I truly appreciate your honest feedback. I’m Diana from the Giarité customer service team, and I’ve been personally assisting you throughout this process.

Just to clarify, our return policy states that orders placed using discount codes aren’t eligible for return, which you can view anytime on our website. That said, I wanted to support you and make things right — which is why I granted a one-time exemption, even though your order was discounted.

When the return link didn’t work on your end, I promptly provided our direct return address so you could still complete the return. I’ve also remained communicative and responsive throughout, doing my best to support you every step of the way.

I completely understand that international return shipping can be frustrating, but I’ve done everything possible within our policies to offer a fair and helpful resolution. If there’s anything else I can do — whether it’s tracking the return or assisting further — I’m here for you.

Kind Regards,
Diana
Giarité Customer Service Team.

5つ星のうち5の評価

I love my new bag

I love my new bag! It’s beautiful and perfect for a special night out.

2025年3月25日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Christal,

Thank you so much for your lovely feedback! We’re thrilled to hear that you love your new bag and that it’s perfect for a special night out. It’s always wonderful to know that our designs are helping you feel stylish and confident. Enjoy every moment with your new bag, and thank you for choosing us!

Best regards,
Giarité Customer Service Team

5つ星のうち5の評価

Amazing customer service and gorgeous bags!

Their customer service is amazing and very attentive, they corrected a shipping issue immediately and were very sweet about it. As for the bags, well, what can I say?! They are absolutely stunning and well made bags and prove that animals don't need to be tortured to look good. They are also sustainable and ethical. I can't recommend this company enough.

2025年3月11日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Jini,

Thank you so much for your kind words! We’re thrilled to hear you love the bags and our customer service. Your support means the world to us, and we’re so glad you appreciate our commitment to sustainability and ethics.

Thanks again for recommending us! ✨

Best,
Giarité Customer Service Team

5つ星のうち5の評価

My Black Brilly is gorgeous

I bought the Black Brilly and it is gorgeous. The material is gem encrusted but it is really soft to touch and the sparkle is insane. My family was visiting and I already got so many compliments. The shipping took a tiny bit longer but customer service was really helpful and assured me that my package will be with me soon. Overall a very positive experience

2025年1月31日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Zee Shah,

We’re so happy to hear you’re loving your Black Brilly! The sparkle really does make it special, and we’re thrilled it’s been getting you all those compliments. We apologize for the slight shipping delay—due to holidays, things took a bit longer than usual, but we’re glad our customer service team could keep you updated!

Thank you for choosing Giarité! ✨

Kind Regards,


Giarité Customer Service

5つ星のうち5の評価

Outstanding Customer Support

I have ordered several beautiful handbags from Giarite and not only are they gorgeous, they are well crafted. Additionally the Customer Support provided is nothing less than superb. From "soup to nuts" dealing with Giarite is an absolute pleasure. Additionally, Diana in Customer Support has been wonderful in helping to resolve a minor problem. I recommend these beautiful handbags and this wonderful company that truly knows what it takes to run a reputable business! Thank you to Giarite! Jan Simmons

2025年1月28日
自発的なレビュー
Giarite ロゴ

Giarite からの回答

Hi Jan,

Thank you so much for your kind words! We’re so happy to hear you’re loving your handbags and that you’ve had a great experience with our customer support team.

It’s really important to us that you feel well taken care of, and I’m so glad I could help with your issue. Your recommendation means the world to us, and we’re beyond grateful for your continued support!

If you ever need anything else or just want to chat about new bags, feel free to reach out. We’re here for you!

Thanks again for choosing Giarité! 💕

Kind Regards,
Giarité Customer Service Team

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