Giarite レビュー 

Giarite からの回答

2024年1月11日

Dear Janet,

We appreciate your feedback regarding your recent experience with our customer service and quality control team. We understand that you are disappointed with the service you received, and we sincerely apologize for any inconvenience this may have caused. Our goal is to provide the best possible experience for our customers, and we are committed to making improvements wherever necessary.

We pride ourselves on our dedication to customer satisfaction. In cases where a product is damaged during transit or is found to be defective upon arrival, we typically offer a replacement for the affected item. This policy is in place to ensure that our customers receive the high-quality products they expect from us.

In light of your specific situation, we would like to offer you a replacement for the damaged item. To proceed with this, please provide us with the necessary information and shipping details to support@giarite.com, and we will ensure that a new, undamaged item is sent to you as soon as possible.

Hope to hear from you soon.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2025年2月13日

Hi Barbie,

Thank you so much for your wonderful review! We're thrilled to hear that you love your bag and that it sparkles just the way you hoped! ✨ We truly appreciate your kind words and are so glad you're happy with your purchase.

If you ever need anything else, don’t hesitate to reach out. Enjoy your sparkling bag!

Kind Regards,
Giarité Customer Service Team

Giarite からの回答

2024年1月10日

Dear Priyam,

We are happy to hear that you love your bag! It’s fantastic to know that you are satisfied with your purchase. We strive to provide our customers with high-quality products, and we are delighted that you find your bag amazing. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us.

Thank you for choosing to wear Giarité!

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月10日

Dear Deepali,

We are truly sorry to hear about your negative experience with our service. We are committed to resolving this issue and ensuring your satisfaction. Please allow us the opportunity to make things right for you. Kindly reach out to our customer support team at support@giarite.com so that we can address your concerns promptly.

We value your feedback and take it seriously as it helps us improve our services. We appreciate your patience and understanding as we work to resolve this matter for you. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Alexandra,

Thank you for taking the time to leave a review on Trustpilot. We greatly appreciate your feedback and are always looking for ways to improve our services. Your opinion is important to us, and we are grateful for the opportunity to address any concerns you may have. We are sorry to hear that your experience did not meet your expectations.

We strive to keep our inventory well-stocked, but unfortunately, during this holiday season, the demand for our products was much higher than we expected, which, while exciting, has unfortunately overwhelmed our production capabilities. I want to reassure you that we’re doing everything in our power to ensure this doesn’t happen again. We’re thankful for your suggestions and hope you have a more enjoyable shopping experience with us next time!

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Joyce,

We are thrilled to hear about your positive experience with our product and customer service! Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your kind words and are delighted that you found our product to be of high quality and our customer service to be top-notch.

We are grateful for your support and are committed to providing exceptional products and service to all our customers. Your satisfaction is our top priority, and we are pleased to hear that we have met your expectations.

If you have any further feedback or suggestions, please feel free to reach out to us. Your insights are invaluable in helping us improve and enhance the overall customer experience.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月2日

Dear Haniya,

Thank you for leaving a review on Trustpilot regarding your recent order. We wanted to inform you that based on the tracking details provided, your parcel has been successfully delivered to the specified address. We understand that you have opened a chargeback for this transaction, and we would like to address this matter with you.

Firstly, we would like to emphasize that we have fulfilled our responsibility by ensuring that the package was shipped and delivered to the correct location. Our records indicate that the delivery was completed successfully, which is supported by the tracking information.

However, we noticed that you have initiated a chargeback for this transaction. It is important for us to clarify our company’s policy regarding lost packages and replacements. Typically, we do not send out replacements for lost packages, as it is the responsibility of the shipping carrier to ensure safe and timely delivery. In such cases, customers are advised to contact the carrier directly to resolve any issues. https://giarite.com/pages/shipping-and-delivery

Nevertheless, given your situation, we made an exception and were willing to assist you further in resolving the matter. However, upon reviewing our records, we discovered that you had already opened a chargeback. This action seems unfair since we had already taken steps to address your concerns.

We kindly request that you reconsider your chargeback and allow us the opportunity to work together in finding a satisfactory resolution. We value your satisfaction as a customer and are committed to providing excellent service. Please contact our customer support team at your earliest convenience so that we can discuss this matter further.

Thank you for your understanding and cooperation. We look forward to hearing from you soon.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月2日

Dear Tinny Ng,

Thank you for taking the time to provide feedback on your recent experience with our company. We apologize for any inconvenience caused and appreciate your patience.

We have thoroughly reviewed your case and would like to inform you that a replacement has already been sent to you. Our team has taken immediate action to ensure that you receive the product as soon as possible. Please allow some time for the shipment to reach you, considering any potential delays in transit.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Shakira,

Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and are glad to hear that you found our customer service to be great, with our team being very patient.

We apologize for any disappointment caused by delays in your shipment, especially during the holiday season. We understand how important it is to receive your order on time, and we are constantly working to improve our shipping processes to minimize such occurrences in the future.

Once again, thank you for sharing your experience with us. Your feedback helps us improve our services and ensure a better experience for all our customers.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月23日

Dear Angelika,

Thank you for choosing to place an order with us and for taking the time to share your feedback on Trustpilot. We appreciate your business and value your opinion.

We would like to apologize for any inconvenience caused by our 2-hour cancellation policy. We understand that circumstances can change, and we strive to accommodate our customers as best we can. However, as mentioned in our terms and conditions, we have a strict cancellation policy within the first 2 hours after placing an order. Once an order reaches the processing stage, it becomes difficult for us to cancel it as it is already in the fulfillment process.

Please note that our team operates in different time zones to provide round-the-clock support to our customers. This is done to ensure that we can assist you promptly and efficiently. We apologize if this caused any confusion or delay in addressing your request.

However, we want to assure you that your satisfaction is our priority. In light of your situation, we have made an exemption and have already processed a full refund for your orders. The refund should be reflected in your account within the next few business days.

Once again, we apologize for any inconvenience caused. If there is anything else we can assist you with, please do not hesitate to reach out to our customer support team.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Amy,

Thank you for taking the time to leave a positive review on Trustpilot. We are grateful to hear that you had a great experience with our customer service team.

At Giarité, we strive to provide exceptional service to all our customers, and we are pleased that we were able to meet your expectations.

We truly appreciate your feedback and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.

Thank you once again for choosing Giarité.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月19日

Dear Gary,

We appreciate you taking the time to leave a review regarding your recent experience with our company. We understand that there was a delay in the shipment of your order due to the holiday season, the recent influx of orders and the ongoing holiday season have led to a temporary delay in our shipping process. We apologize for any inconvenience this may have caused.

Upon reviewing your account, we can confirm that a refund has been successfully processed for your order. We understand that delays can be frustrating, especially during busy periods, and we sincerely apologize for any inconvenience caused especially since this should be a gift for your beloved wife.

However, we kindly request that you refrain from using insulting words when communicating with our customer service team via email or when referring to our company. We strive to provide excellent customer service and value all feedback, but it is important to maintain a respectful and professional tone in our communication.

If you have any further concerns or questions, please do not hesitate to reach out to our customer service team directly. We are here to assist you and ensure your satisfaction.

Thank you for bringing this matter to our attention, and we appreciate your understanding.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月19日

Hi EC,

Thank you for taking the time to share your experience with us on Trustpilot. We apologize for any inconvenience you may have experienced during your interaction with our return process. Our team takes every customer feedback seriously, and we strive to ensure that our policies and processes are clearly communicated on our website.

In regards to your concern, we would like to inform you that our return policy and processes are indeed clearly stated on the website.:

https://giarite.com/pages/shipping-and-delivery

As a company, we follow these policies and procedures to maintain fairness and transparency for all our customers. We understand that return processes can be frustrating at times, but we kindly request that you refer to our website for detailed information on how to proceed with a return.

Again, we apologize for any inconvenience this may have caused and assure you that we value your business and are committed to providing the best possible shopping experience for all our customers. Please do not hesitate to contact us if you have any further questions or concerns.


Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Michele,

We appreciate your review on Trustpilot and are grateful for the kind words you shared about our company. We understand that your experience was remarkable, and we are always looking for ways to improve our services and make our customers even more satisfied.

We are particularly pleased to learn that you found our company great. This positive feedback encourages us to maintain our commitment to providing excellent customer service and high-quality products. Your experience is a testament to the hard work and dedication of our entire team, and we are grateful for your support.

We hope that you continue to have a pleasant experience with us and recommend our services to others.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Mandy,

We are thrilled to hear that you had a great experience with our Exquisite Handbag and Exceptional Service. Your feedback is invaluable to us, and we are grateful for your support. We always aim to exceed our customers’ expectations, and we are glad that we were able to achieve that in your case.

Please let us know if there is anything else we can assist you with. We are committed to ensuring that our customers are completely satisfied with their purchases and overall experience.

Thank you once again, and we look forward to serving you in the future.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月6日

Hi Grace,

Thank you for reaching out to us with your concerns. We sincerely apologize for any confusion or inconvenience you’ve experienced.
We want to assure you that we made every effort to indicate the pre-order status of the item, both on our website and across our social media platforms. However, we acknowledge your feedback and will take steps to make this information more prominent to prevent future misunderstandings.
In regards to the ‘low stock’ indication for the dress you ordered, this is our first and very exclusive collection, which is limited to only 20 pieces per size. The low stock status was to reflect the uniqueness and limited availability of this one-time collection.
Regarding the cancellation of your order, our policy typically restricts cancellations to within 2 hours of ordering. Each order triggers production commitment, making it challenging for us to cancel orders beyond the 2-hour window. However, we understand your situation is unique and we want to offer a resolution. We will issue a refund for your order, even though the item has not been shipped yet. Our team will contact you via email for further details.
Thank you for understanding!

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月6日 に更新

Hi Cici,

We apologize for any inconvenience caused and would like to inform you that we have already processed a full refund for you from the time of your initial email. We understand how important it is to receive timely responses and we have also sent you multiple emails regarding this matter. However, we did not receive any responses from you.

If there is anything else we can assist you with, please do not hesitate to let us know. Our team is always here to help and we value your satisfaction as our top priority. Thank you for your understanding and we hope to continue providing you with excellent service in the future.

Best regards, Diana
Giarité customer service team

Giarite からの回答

2024年1月9日

Dear Jidapa,

We would like to express our sincere gratitude for your recent review on Trustpilot. We are thrilled to learn that you were satisfied with the excellent quality of our handbag and the outstanding customer service you received.

Your feedback is invaluable to us, as it helps us continually improve our products and services. We strive to provide our customers with exceptional experiences, and your review is a testament to the hard work and dedication of our team.

We appreciate the time and effort you took to share your experience with others, and we hope that your handbag continues to bring you joy for years to come. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

Once again, thank you for choosing our brand and for taking the time to share your positive experience. We look forward to serving you in the future.

Kind regards, Diana
Giarité customer service team

Giarite からの回答

2023年12月6日 に更新

Hi Viet,

Thank you for reaching out to us. We would like to confirm that we have processed a full refund for all of your returned orders. Our team has also sent you an email to inform you of this update.

Please be assured that we take our customers' satisfaction seriously and we apologize for any inconvenience you may have experienced. We appreciate your business and hope to have the opportunity to serve you again in the future.

If you have any further concerns or inquiries, please do not hesitate to contact us. We are always happy to assist you.

Best regards, Diana
Giarité customer service team