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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

J’ai été épatée de la facilité et la rapidité avec laquelle j’ai pu commander et recevoir mon colis. En plus j’ai eu le droit à un petit cadeau.

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5つ星のうち5の評価

I purchased my Baton Light here in the USA from a reputable company and loved it. Alas, due to my placement, my husband knocked it down one too many times resulting in no light except by beatin... もっと見る

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5つ星のうち5の評価

Some 5 or more years ago, I purchased a Gingko Octogonal lamp for its superb design. The lamp functioned well but late last year the mechanism failed. Contact with the company by email delivered a... もっと見る

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5つ星のうち2の評価

Ordered a replacement bulb in July 2025. Several days later I was told it was out of stock but would be available in September so I agreed to wait. After not hearing anything more I contated Gingko... もっと見る

企業が回答しました

企業情報

  1. インテリア デザイン店

当該企業による記述

We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

188件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Love my new mushroom light

Love my new mushroom light; a stylish, relaxing addition to our sitting room. Trying to decide what Gingko product to buy next

2025年1月11日
Gingko Design ロゴ

Gingko Design からの回答

We're glad that you love your new lamp. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

5つ星のうち1の評価

Poor design

Poor clock design

2024年12月29日
Gingko Design ロゴ

Gingko Design からの回答

We're sorry to hear that you are disappointed with your item. If you email customerservices@gingkodesign.co.uk, we would like to resolve this for you.

5つ星のうち1の評価

Pessima azienda

Pessima azienda, credo sia una truffa, ho acquistato un regalo di Natale (l'azienda garantiva la consegna entro Natale); non mi e' stato mai fornito il tracking della spedizione, non rispondono alle mail; mi hanno rubato i soldi. Credo che li denuncero'. Non acquistate

2024年12月15日
自発的なレビュー
Gingko Design ロゴ

Gingko Design からの回答

We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.

5つ星のうち2の評価

Communications is slow, delivery even slower

Communications is slow, logistics incredibly slow. I have been waiting nearly a month for EU to EU delivery, and all I got was one e-mail initially saying "order is now processing" (on day one), and "order is now complete" (on day 14). Now it's day 23, and the parcel is nowhere near me. None of this was indicated at the time of ordering, and no sensible updates since (what does it even mean, "the order is now complete?")

2024年11月27日
Gingko Design ロゴ

Gingko Design からの回答

We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.

5つ星のうち5の評価

The lamp is beautiful and exceptionally…

The lamp is beautiful and exceptionally well made. It came quickly and was packaged very well. It is a bit smaller than I anticipated, but that's my own inability to visualize dimensions. Would absolutely (and will very likely!) Purchase from this company again.

2024年11月28日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for your lovely feedback, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

5つ星のうち1の評価

Terrible service

Ordered the light, didn't get a confirmation email. Money has gone from my account, no parcel has arrived. Have reached out to gingko about this three days ago with no reply. Still waiting to solve this.

2024年11月29日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.

5つ星のうち5の評価

Great gift

I ordered the amber crystal light (stag) from Belgium and received it only a couple of days later. Perfect addition to my winter / Christmas decorations.

2024年11月25日
Gingko Design ロゴ

Gingko Design からの回答

We're so happy that you love your item, thank you for taking the time to leave feedback.

5つ星のうち5の評価

Nice Quality Product

Prompt delivery. Very nice product which is to be given as a Christmas present.

2024年11月25日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for your feedback, we hope the recipient was happy with their gift.

5つ星のうち2の評価

Not recommended

Package still not arrived. Customer service unhelpful and unfriendly in equal measure. Would not reccome d.

2024年11月27日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.

5つ星のうち5の評価

Beautifully crafted and designed…

Beautifully crafted and designed pieces. They are like little works of arts combined with technology and sustainability. Very sleek and unusual. Extremely appealing and great as a feature in a room, whether it be their unusual lighting pieces, audio or clocks.

2024年11月26日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for leaving such a detailed, lovely review

5つ星のうち5の評価

Alice Mushroom Lamp is great!

I recently bought Alice Mushroom Lamp from Gingko Design. I am very satisfied. The lamp is just beautiful. There was an issue during the international shipping. The issue was resolved very quickly and smoothly. I highly recommend Gingko Design's beautiful and inspiring products.

2024年10月25日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for taking the time to leave feedback. Apologies again for any issues, we're glad that everything is now resolved for you.

5つ星のうち5の評価

Nice and Smart

I bought the Ginkgo Smart Diffuser Lamp as a gift for my friend. She is delighted with it! She loves the 'Smart' tasteful design. The lamp gives a lovely ambience to her room, which is enhanced by the diffusing of her favourite fragrant oils.

2024年11月7日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for taking the time to leave feedback, we're glad that your friend is happy with her diffuser lamp

5つ星のうち5の評価

MKSY

I love the Gingko products. I’ve bought many of them… wonderful idea(s) and so original and unique, the design and concept is a one off.
Also it’s a fantastic talking point too. Will only buy from Gingko, as I know it’s always going to be a genuine Gingko product. Great gift for anyone .. Top bananas!!

2024年10月31日
Gingko Design ロゴ

Gingko Design からの回答

Thank you for your ongoing support, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

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