I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... もっと見る
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Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... もっと見る
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I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... もっと見る
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Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’. Sent automated links’s to resources and other crisis lines that did not work.... もっと見る
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企業情報
当該企業による記述
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
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Waste of time
Tried this service on two separate occasions and no one ever responds!
After the second time I thought I'd look at reviews and honestly it seems like it's not even worth offering the service.
In general, mental health help is pretty much non existent and Dr just want to give pills and fob you off!!
More needs to be done to help those suffering. They say talk but if no one is listening what's the point!
2024年5月24日
自発的なレビュー
Shout 85258 からの回答
Hello Stacey,
Thank you for taking the time to leave a review.
We're sorry to hear that you were kept waiting so long on both occasions. Our service can be busy and there are times, such as overnight or during moments of unexpected demand, when it takes longer than we would like to reach people and connect them with a trained Shout Volunteer.
We understand how difficult it must be to have to wait for support when you need it.
We are working hard to reach people sooner and hope this won't deter you from trying us again when you need to talk.
All the best,
The Team at Shout
No, mental health support…
I contacted Shout for mental health support. I recieved a text back after around half an hour but I was busy and missed the text. I recieved another one a few minutes later and responded to it but I was sent a message saying the conversation had been ended. That was it!! I felt worse after this interaction and I so wish I hadn't contacted them in the first place
2024年5月22日
自発的なレビュー
Shout 85258 からの回答
Hello Deborah,
Thank you for taking the time to share your experience.
We're sorry to hear you didn't receive the support you were hoping for when you texted in recently. We understand how distressing it is to need support only to find your conversation closed without realising.
Our volunteers are trained to send a couple of check-in messages before closing a conversation as some people may have stepped away from their phone or found other means of support.
We hope this won't deter you from reaching out when you need to talk - we are here for you.
All the best,
The Team at Shout
Abominably awful service - completely useless.
Absolutely abominable service , made me feel immeasurably worse .
I’m in the midst of a severe mental health crisis specifically pertaining to an eating disorder and despite going into detail and informing the recipient of my situation she merely sent me a link to a charity of which I had told the recipient on multiple occasions that I’ve interacted with this charity in the past to no avail.
After sending me a link to aforementioned charity for the second time she swiftly ended the conversation stating that although they haven’t helped in the past , they’re experts.
After having had such detached and flippant responses I saw my mental health plumet .
Frankly , I doubt the recipients are real people but rather bots , I think it’s virtually impossible to have such little empathy / compassion despite engaging with someone in clear distress .
If I could rate this service 0 stars I most certainly would , steer clear of it if you’re having a legitimate crisis.
2024年5月18日
自発的なレビュー
Shout 85258 からの回答
Hello Charlotte,
Thank you for taking the time to leave a review of our service.
We're sorry to hear you found your conversation with one of our Shout Volunteers unhelpful and would like to know more so we can see what happened. Our aim is for people to feel heard, understood and empowered with the tools they need to move forward and we're sorry this wasn't your experience.
If you'd like us to look more closely at this, please reach out to info@giveusashout.org quoting the reference number SD-54312 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Waste of time, potential to make you feel worse.
Whoever was on the text was indifferent at first but after five minutes it’s like they gave up. Told the responder i wanted to kill myself and they sent me a link on how to feel happier and then closed the conversation. They truly make you feel as if no one will listen. I understand they can not magically make crisis go away, but it should not be advertised as it is. You will receive no support.
2024年5月13日
自発的なレビュー
Shout 85258 からの回答
Hello Cathy,
Thanks for taking the time to leave a review.
We're sorry to hear you felt unsupported when you were struggling to keep safe recently and texted in for support. Our aim is for people to come to the close of a conversation feeling heard, understood and no longer alone in their pain but with a plan to take the next steps in their wellbeing.
If you'd like us to look more closely at what happened please reach out to info@giveusashout.org quoting the reference number SD-54029 and a member of the team will be in touch.
Feedback helps us grow and improve how we support people struggling so thank you for sharing your experience.
Kind regards,
The Team at Shout
They are very judging think they know…
They are very judging think they know what is in your mind after 7 hours wait and speak to you for 5 min if they dont like talking to people in need dont do the job
2024年5月10日
自発的なレビュー
Shout 85258 からの回答
Hello Steven,
Thank you for taking the time to leave a review.
Our aim is to provide a judgement free spare to express your feelings and share your concerns.
We understand that waiting a long time to be connected is hard when you're needing support and are working to reach more people sooner, but if you feel that your volunteer didn't want to talk to you or were judgemental then we would like to look more closely at this.
Please reach out to info@giveusashout.org quoting the reference SD-54009 and a member of the team will reach out.
Kind regards and we hope this won't deter you from reaching out when you need to talk.
The Team at Shout
Waiting time is a joke
9/10 the wait to talk to someone is so long you feel like there's just no point. By the time they get back to you 2 hours later, you feel worse + don't even want to speak to them. Dont feel valued at all
2024年5月2日
自発的なレビュー
Shout 85258 からの回答
Hello Afolarin,
Thanks for taking the time to leave a review.
We're sorry to hear you've experienced longer waits than we would like, to be connected to a Shout Volunteer.
We understand the difficulty and distress in waiting a long time to have a conversation only to find that when you are finally connected you feel unable to talk due to the time elapsed.
We are actively training more people to become Shout Volunteers to help bring the waiting time down.
We do value the people who use our service and we are here for you.
Thank you for your feedback.
All the best,
The Team at Shout
if I could give minis stars I would
if I could give minis stars I would! I’ve spoken to them several times and have never had a good experience. They are not even slightly equipped for a crisis. Messaged them tonight and I feel as though they don’t properly read the messages as they ignored a lot of the stuff I was saying and then when I kept saying I needed actual help instead of distractions they said I needed more help than they could give and instantly shut down the conversation saying I should ring 999 even though I had explained that they hadn’t been helpful…so yeah! Terrible!
2024年4月29日
自発的なレビュー
Shout 85258 からの回答
Hello Ezra,
Thanks for taking the time to leave a review.
We're sorry that your experiences of our service have proven unhelpful. That you have tried us several times speaks highly of your determination to find the support you need.
While we are not a replacement for the immediate support that 999 and crisis teams can provide, we aim to offer a calm and non-judgemental space to share your feelings, take support, find understanding and work towards the next step in your own wellbeing.
It's important that people using our service feel that they are being heard and it sounds like you didn't feel this was the case. If you'd like us to look at this in more detail so we can learn and improve - please email info@giveusashout.org quoting the reference number SD-53619 and a member of the team will reach out.
We hope this won't deter you from reaching out when you need to talk - We are here to listen.
All the best,
The Team at Shout
Text SHOUT (or alternatively, SHOUT into a pillow, they listen better)
Got connected, told them my current issues and why most CBT methods for calming down don't work for me as I'm autistic, they sent me a pdf of some CBT techniques and then closed the conversation after I told them I couldn't do those exercises. When I tried to text back in got a message saying there's a long wait time, which would explain why they were in such a rush to get rid of me. Just hit two days with no sleep, cheers SHOUT for making it worse, couldn't have found the motivation to f*** myself up further without you.
2024年4月27日
自発的なレビュー
Shout 85258 からの回答
Hello James,
Thanks for taking the time to write a review.
We're sorry to hear that you didn't feel you got the support you were looking for when you texted in and the resources that our volunteered offered were not suited to your particular needs.
We are working to reduce long wait times by recruiting more volunteers and while it this means it may take longer to be connected than we would like, our aim remains to allow people the time and space they need to share their feelings, thoughts and concerns and not feel as if they are being hurried along.
If you'd like us to look at this in more detail please email info@giveusashout.org quoting the reference number SD-53564 and a member of the team will reach out to you for more information.
We hope this won't deter you from trying us again - It takes courage to seek support and we thank you for sharing your experience.
All the best,
The Team at Shout
Honestly don’t see the point in it
They literally just repeat what you’ve said back to you and send links, I really don’t understand the point in it. Mentioned I had EUPD and they didn’t even know what it was, are they not even trained a little bit in mental health…?
Waited a little over 3 hours for a response
2024年4月25日
自発的なレビュー
Shout 85258 からの回答
Hello Os,
Thanks for taking the time to leave a review of our service.
Our volunteers are trained to support people experiencing a wide variety of issues and while they are not trained in individual mental health conditions, they are here to listen, understand your feelings help you work towards the next step in your wellbeing.
If the volunteer is unfamiliar with a particular condition it may help to share it with them and explain your personal experience of it. Each and every viewpoint is unique and deserves to be heard.
We're sorry to hear you had to wait longer than we would like - We are actively training people to help reduce wait times and hope that this won't deter you from using us again when you need to talk.
All the best,
The Team at Shout
very slow
ive used shout multiple times and i have to say almost every single time i wait hours to be connected with someone and then have a five minute conversation before all they do is send me links and say theyre going to leave me here. even now i messaged shout nearly four hours ago while in a very vulnerable state and i still have yet to have anyone contact me,, i find it quite concerning that you offer help for people who could potentially be on their last legs and yet you could be waiting hours to even be connected.sometimes the wait is a little less and you can get nice people who do seem like they want to help you but its very likely to be waiting hours for a couple minutes talk. (update i ended up waiting six hours)
2024年4月24日
自発的なレビュー
Shout 85258 からの回答
Hello Consumer,
Thanks for taking the time to leave a review of our service.
We understand that waiting to be connected to a Shout Volunteer is very difficult when you need help and may take longer than we would like, especially overnight or during unpredictable peaks in demand. To help tackle this we are training more volunteers to reach people sooner.
We would expect a typical conversation to last around 45 minutes and in that time we hope that people will be able to express their feelings, be heard and work towards the next steps in managing their situation.
It sounds like you've had some extremely helpful conversations but if you feel that you are experiencing a very short chat before being offered links to external support then we would like to look into this. Please email info@giveusashout.org quoting the reference number SD-53439 and a member of the team will be in touch.
Thank you for your kind words about our volunteers that you clearly made a connection with. 💙
Kind regards,
The Team at Shout
Absolutely appalling service
Absolutely appalling service. I called for help for my blind wife and got such confusing messages it really seemed like Alice was trying to make matters worse. No wonder people take their lives with this kind of negative support. Definitely don’t recommend this service that should be closed down n the interest of public safety
2024年4月23日
自発的なレビュー
Shout 85258 からの回答
Hello Michelle,
Thank you for taking the time to leave a review.
We're sorry to hear that you didn't get the support you hoped for when texting in recently and we'd like to look more closely at this so that we can understand what happened.
If you're willing for us to do this please email info@giveusashout.org quoting the reference number SD-53420 and a member of the team will reach out to you.
Kind regards,
The Team at Shout
No response
Made contact at a time that I was feeling highly vulnerable but didn’t receive any response and gave up. I feel the service is over-advertised as on the basis of many of the reviews here there doesn’t appear to be sufficient resources to manage demand. Being left ignored risks making people feel worse rather than better. Does this service actually risk causing harm?
2024年4月22日
自発的なレビュー
Shout 85258 からの回答
Hello Jane,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't get the support you needed when you texted in. As long as you receive our automated messages then you will be answered by a volunteer but we understand the wait can be extremely difficult when you need help.
We are working hard to increase capacity enabling us to reach more people sooner.
If by no response, you weren't seeing out automated messages then please reach out to info@giveusashout.org so we can support you in using our service.
If you need immediate support we would always recommend calling 111/999.
Kind regards,
The Team at Shout
Terrible
If I could give 0 stars I would. Takes ages to get connected to someone (I understand it is a busy service). Then once connected, it seems pointless. I said I wanted to chat about all the feelings I am having but I felt really dismissed and not listened to.
I got sent links that I was already aware of. I didn't need signposting on to other services, I just wanted to chat about my feelings but I didn't get to do that. It felt like the person responding to my texts was not interested and didn't really listen. All they wanted to do was get off the chat and send links. Not helpful at all!
2024年4月21日
自発的なレビュー
Shout 85258 からの回答
Hello Dani,
Thank you for taking the time to leave a review.
We're sorry to hear your experience of our service did not live up to your expectations especially after waiting to be connected. We aim for people to leave a conversation heard, understood and empowered rather than feeling rushed or offered links that may be unhelpful.
We'd like to look into this in more detail so that we can see what happened and make improvements - If you're happy for us to do that, please reach out to info@giveusashout.org quoting the reference SD-53327 and a member of the team will get back to you.
Kind regards,
The Team at Shout
Be careful
Be careful - their TOS state that you (the user) hold all liability in violating law. They state they will send police to your house if they feel like they should (down to the service provider) and if the police don't see it as a good use of their time, you will be fined for wasting police time. Run it at your own risk!
2024年4月17日
自発的なレビュー
Shout 85258 からの回答
Hello Dean,
Thanks for taking the time to leave a review.
We'd like to understand more about your concerns so that we can clarify and reassure where necessary - Feel free to reach out to info@giveusashout.org and quote references SD-53197 and a member of the team will be in touch.
All the best,
The Team at Shout
Crisis Line…not
To start with the queue to talk to a volunteer is usually 5-9 hours past 8pm. When you do get through they just send links and try end the conversation! I get that you’re a busy service but why be a service when you don’t help people anyway! ‘Take a bath,’ ‘go have a hot drink,’ ‘go for a walk!’
Trust me, 9/10 simple distractions won’t work in a crisis. Sure mention it once but over and over is just condescending and quite frankly, I speak for myself here but it just pushes you further over the edge.
It’s an awful service that provides little to no support she just tries to get rid of you as fast as they can
2024年4月5日
自発的なレビュー
Shout 85258 からの回答
Hello Tehya,
Thank you for taking the time to leave a review.
We're sorry to hear you've had to wait so long to be connected while our volunteers were busy - We are training more people to help support and reduce this wait.
Our aim is for people to be able to express their feelings in a back and forth conversation and not feel rushed to close so we would like to know more.
If you're happy for us to look into this please email info@giveusashout.org with the reference code SD-53151 and a member of the team will get back to you.
Kind regards,
The Team at Shout
SHOUT saved my life
I am so grateful to SHOUT. Twice I've had to use them because I was suicidal and both times I got through to them quite quickly (minutes). Last night when I texted SHOUT I was texting with their volunteer Sophie. Sophie last night was amazing. I had the means to hand and the plan and intention coming in waves to end my life and she managed to eventually help me to get through it. I would have died last night if SHOUT, and their Sophie hadn't been there. She was so kind, empathetic, understanding, non-judgemental and practical. Every time I was determined again to end it she'd keep me texting and letting me know she was right there. And it was so comforting. Yes there is sometimes a wait if you're not at imminent risk and that's the fault of the poor funding for NHS mental health services so people aren't getting the help they need or having to wait far too long, so there are more people having to use SHOUT. Oh and if a message comes up on your mobile that you'll be charged for the texting, ignore it cos you won't. I had that message once and didn't get charged. SHOUT is free.
2024年3月31日
自発的なレビュー
Shout 85258 からの回答
Hello Catherine,
Thank you for taking the time to leave a review.
It's wonderful to hear how grateful you are to our service and your volunteer and to see what a meaningful connection you made with them and vice versa. It sounds like they were right with you in those difficult moments and you worked together to bring yourself some comfort and reassurance.
Reaching out for help is one of the hardest things to do and we're thankful you summoned that courage and texted in.
We also think our volunteers are amazing so thank you for your kind words 💙
We are here for you.
The Team at Shout
A crisis helpline that tells you you’re…
A crisis helpline that tells you you’re texting a lot!! Sorry my mental health has taken over my life and made me suicidal and self harm most days. I am waiting for the mental health team to do an assessment but everyday is a struggle and a crisis and to be told that just makes the horrible feelings and depression even stronger. Struggling with mental health is a constant battle not something that happens once a week!!!
2024年3月31日
自発的なレビュー
Shout 85258 からの回答
Hello Kimberley,
Thanks for taking the time to leave a review.
We're sorry to hear you felt unsupported when you texted us recently.
Because our service is so busy and we see such high demand for the service, we do limit conversation times once a person has started using the service frequently.
We aim to be there to support people and to help them get to a calmer state. We also try to support people to develop a plan that they can act on to keep themselves safe.
Our hope is that people who use Shout frequently will be able to make use of the plans that our volunteers have helped them make. This might include making use of links to more specialised services or resources.
Thank you for your feedback which helps us improve how we support people and if you need immediate help please call 999 or 111.
All the best,
The Team at Shout
A call to SHOUT TO LILLY WHO ANSWRED ve just asked for help from shout…
I have just asked for help from shout with my suicide plans for tonight. Gave this Lilly the details of my plan and what time and asked for help around self harm. She just texted back to ring 111 or 999 and thank you for using the service. Now I feel even more rubbish I wish I hadn't bothered and I'm off to the train station to implement my plan to jump infront of the train that rushes through my little local station. Om not sure why she was this way. Probably needed tne loo or something but I would suggest people in UK stick to ringing 111 or just gey on with ur suicide but please don't ring these people and get left feeling like a piece of dirt. That's not the kind of confirmation a suicidal person needs and that's why these make shift numbers are dangerous
Maybe she had argued with someone before but she was cold and callous and simply ended the text and refused to engage telling me to ring 111. Well if I'd wanted 111 I would have called them but she has made me cry and I feel responsible for bothering her and I'm definitely off to get under my train. I'd hoped she would have had time to discuss it with me but she obviously didn't like me for some reason. These uneducated people should not be allowed to advertise help and not have the capacity or experience to deal with people who are vulnerable and suicidal it's so very dangerous. Always only use 111
2024年3月28日
自発的なレビュー
Shout 85258 からの回答
Hello Alison,
Thanks for taking the time to leave a review.
We're sorry to hear you had a negative experience of our service when you needed support recently. Our aim is for people to feel heard, understood and empowered after a conversation with our trained Shout Volunteers and so we would like to know more.
If you would like us to look more closely at your conversation with us, please email info@giveusashout.org quoting the reference number SD-52597 and a member of the team will reach out to you.
We are here when you need to talk but if you feel unable to keep safe we advise you call 999 or 111 for emergency support.
Kind regards,
The Team at Shout
Good ideal, unfortunate downfalls.
Unfortunately I came on here to leave a review about having to pay for texts. Not being on a contract mobile makes this difficult. I am sad to see so many other negative reviews as the idea itself is a good one. SHOUT deserves more funding into improving its service.
2024年3月19日
自発的なレビュー
Shout 85258 からの回答
Hello Sarah,
Thanks for taking the time to leave a review.
It is free and confidential to text Shout from all the major UK networks EE, O2, Three and Vodafone, as well as BT Mobile, GiffGaff, iD Mobile, Lebara, Sky, Smarty, Telecom Plus, Tesco Mobile, Virgin Mobile and Voxi.
Some Android phones issue a warning that you will be charged for texting us, but provided you are on one of the networks listed here this warning is incorrect and you will not be charged.
If you're still struggling to connect to us, please email info@giveusashout.org and a team member will reach out to you.
All the best,
The Team at Shout
Took over an hour to hear from them
Was anxious about people following me and people being out to hurt me and that multiple people were involved. Was left waiting over an hour. Ended up opting out of the conversation because my anxiety was too bad to deal with the thought they were complicit. I am currently waiting to hear from them. I messaged mid morning both times
2024年3月15日
自発的なレビュー
Shout 85258 からの回答
Hello Isaac,
Thanks for taking the time to leave a review of your experience.
We're sorry to hear that your anxiety led you to close your conversation with our trained Shout Volunteer after waiting an hour to be connected. We know it can take a huge amount of courage to text in.
While we are often busier overnight we can also be subject to unexpected spikes in demand at any time but are working to reach more people sooner.
Thanks for your feedback. You deserve support and we are here for you.
All the best,
The Team at Shout
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