Shout 85258 レビュー 508

Shout 85258 からの回答

2024年8月12日

Hello Lily,

Thank you for taking the time to leave a review.

We're sorry to hear you had to wait so long to talk to someone that you eventually fell asleep. While we aim to reach people within 30 minutes, our service is especially busy overnight and during unpredictable surges in demand and as a result it can sometimes take much longer than we would like.

Please be assured we are working hard to increase capacity and train more incredible volunteers to reach people as soon as possible.

We hope this experience won't deter you from trying our service again and reaching out for the support you deserve.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年8月12日

Hello John,

Thanks for taking the time to leave a review.

It's great to hear that you found our service helpful in the past but understand your frustration at not being connected as quickly as we'd like when you recently contacted us for support.

We aim to reach everyone within 30 minutes but there are times, especially overnight when it may take longer but we do answer every call.

We are working hard to increase capacity and train more volunteers so we can reach people sooner.

We appreciate your feedback and hope this won't deter you from trying us again when you need to talk.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年8月12日

Hello Gavin,

Thank you for taking the time to leave a review.

It sounds like you've found our service unhelpful and we would like to know more so we can respond more fully.

Please reach out to info@giveusashout.org quoting the reference SD-57072 and a member of the team will be in touch.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年8月12日

Hello Marie,

Thanks you for taking the time to leave a review.

We're sorry to hear that your experience of our training is negative and we'd like to know more so that we can improve how we support our amazing trainees and ensure your voice is heard.

Please reach out to info@giveusashout.org quoting the reference SD-57057 and a member of the team will be in touch.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年8月5日

Hello Cynthia,

Thanks for taking the time to leave a review.

We're sorry to hear you didn't feel adequately supported when you texted in worried about a family member. By asking what the aim is, our volunteers are trying to focus in on the particular help that will support the person using our service. We understand there are times we need to support the person texting themselves - often an extremely worried relative or friend.

It can sometimes be helpful to share our number with the person you are concerned about so they can reach out to us to talk.

If you felt your replies were flippant we would like to know more so we can investigate and make improvements. Please email info@giveusashout.org quoting the reference SD-56808 and a member of the team will be in touch.

Also our service is free from all major UK phone networks but some phones may show a message to say you will be charged.

See more in our FAQ at 'What mobile phone networks can I text Shout from?' https://giveusashout.org/about-us/faq/

All the best,

The Team at Shout

Shout 85258 からの回答

2024年8月5日

Hello Consumer,

Thanks for taking the time to write in and leave a review.

We're sorry you had to wait so long to be connected, only to eventually give up, and we understand your frustration. We aim to reach people within 30 minutes but there are times when demand for our service makes this unattainable but we are working hard to train more volunteers so we can reach people sooner.

We hope this won't put you off from reaching out and giving us another try.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年8月5日

Hello Bee,

Thank you for taking the time to leave a review.

It must have been incredibly disconcerting to feel you were talking to AI especially after sharing incredibly personal thoughts.

We can assure you that people who text in to our service, after receiving some automated messages, are connected and have a live conversation with a trained volunteer who is there to listen and support. We're sorry you felt this human connection was missing.

We hope you'll try us again when you need to talk.

You can find more about our service on our website: https://giveusashout.org/get-help/how-shout-works/

All the best,

The Team at Shout

Shout 85258 からの回答

2024年7月31日

Hello Louise,

Thank you for taking the time to leave a review.

We can see you've reached out to us by email so that we can look at what happened more closely and a member of the team has responded asking for more information to allow us to do this.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月31日

Hello Frank,

Thank you for taking the time to leave a review.

We're sorry that you didn't feel supported while using our service recently.

Your wait time was longer than we would like and then to find you were offered a resource that was unhelpful would add to the feelings that you were unheard by our volunteer.

We'd like to know more so that we can make improvements. Please email info@giveusashout.org quoting the reference SD-56536 and a member of the team will respond.

We hope this experience won't stop you from trying us again.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月24日

Hello Samantha,

Thank you for taking the time to leave a review.

We're sorry to hear your experience of our service was unsatisfactory. We aim for people who text in to our Shout Volunteers to feel understood and listened to with empathy and compassion. Therefore, we would like to know more so that we can understand what happened.

If you're happy for us to do this then please reach out to info@giveusashout.org quoting the reference SD-56351 and a member of the team will be in touch for more information.

Thank you once more for your feedback which helps us to grow and improve.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年7月24日

Hello Charlie,

Thank you for taking the time to leave a review.

We're sorry to hear you felt that your conversation with our volunteer came to a close when you weren't expecting it to, leaving you feeling unsupported and ignored.

Our conversations tend to last 45-60 minutes and, if the volunteer feels it might be helpful, they may offer some resources to give extra help or links to other services before drawing the conversation to a close. We're sorry if this came as an unwelcome surprise as that is not our aim.

If you'd like us to look more closely at this to see where improvements can be made then please reach out to info@giveusashout.org quoting the reference SD-56347 and a member of the team will respond.

Thank you again for your feedback and we hope this experience won't deter you from reaching out to talk when you need support another time.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月22日

Hello Catherine,

Thank you for taking the time to leave a review.

We're sorry to hear you felt our service didn't offer you the support you needed when you needed help. We advise anyone struggling to keep safe to call 999 or 111.

While our volunteers receive the same training it makes sense that two conversations may follow a similar path but we are concerned that you felt that your experience was patronising and would like to know more. Please reach out to info@giveusashout.org quoting the reference SD-56165 and a member of the team will be in touch.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月11日

Hello P Smith,

Thank you for taking the time to leave a review.

We're sorry to hear you are struggling with our application portal - Volunteers are at the heart of what we do and we would like to identify issues that make applying difficult.

So we can understand what happened we would ask you to reach out to info@giveusashout.org quoting the reference SD-56048 and a member of the team will be in touch.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月4日

Hello Rachel,

Thank you for taking the time to leave a review.

We're sorry to hear that you felt unsupported when you texted us recently.

Our aim is for people who use our service to feel understood and empowered to take positive next steps for their wellbeing and so we would like to know more.

We can see that you've contacted us directly so that we can look into what happened. A member of the team has reached out to you asking for more information to allow us to do this.

We would always advise anyone unable to keep safe to call 999 or 111.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月2日

Hello Caroline,

Thank you for taking the time to leave a review.

Your kind words mean a lot and it's heartening to hear that you've felt supported by our incredible Shout Volunteers when you've texted in for support.

We are here for you 💙

The Team at Shout

Shout 85258 からの回答

2024年7月2日

Hello Catriona,

Thank you for taking the time to leave a review.

We're sorry to hear that your experience of using our service was a negative one.

While we do try to reach people within 30 minutes there are times when it can take longer than we would like to connect you with a trained Shout Volunteer for the support you have sought and deserve.

We would always advise anyone who feels they cannot keep safe to call 999 or 111 for urgent support.

Regarding being charged - It's free and confidential to text Shout in the UK from most major providers including Vodafone so let me direct you to our website FAQ for more details and support:

https://giveusashout.org/about-us/faq/

Please click on 'What mobile phone networks can I text Shout from?' for more details and support.

We hope this won't deter you from reaching out for help when you need it - We are here for you.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年7月2日 に更新

Hello Sara H,

Thank you for taking the time to leave a review.

It's great to hear that you've found our service helpful and that your volunteer helped guide you to formulate the best plan for you while giving in-the-moment support.

Thank you also for your feedback which helps us as we continue to look for ways to not only reach people sooner but support them better.

Our service doesn't work without people like yourself who summon up the courage to text in - Thanks for helping us to help you 💙

All the best,
The Team at Shout

Shout 85258 からの回答

2024年6月25日

Hello Phoebe,

Thank you for taking the time to leave a review and for your kind words.

We're pleased that we were there when you needed to talk and work through your emotions at a difficult time.

It sounds like you helped your Shout Volunteer understand how things were for you so they could help you work together on a plan to move ahead.

Thanks again and we're here when you need us 💙

All the best,

The Team at Shout

Shout 85258 からの回答

2024年6月25日

Hello JG,

Thank you for taking the time to leave a review.

We're sorry to hear you found our service unhelpful when you reached out for support recently.

While our aim is to give people the time and space to express their feelings, there may be times when we might enquire as to their immediate safety but it sounds like you found this to be repetitive when all you wanted to do was talk to our volunteer.

If you would like us to look into this conversation so we can understand what happened, please email info@giveusashout.org quoting the reference SD-55371 and a member of the team will be in touch.

Thanks for sharing your experience.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年6月13日

Hello Shola,

Thanks for taking the time to leave a review.

We are sorry if your recent experience of our service did not provide the type of support you were seeking when you texted in, resulting in you feeling worse.

Our volunteers are trained to listen and understand in a non-judgemental space. We ask volunteers to take the time to carefully read and understand messages so they can form a considered response.

While we are here to support, we cannot replace the emergency services and would always recommend someone call 999 or 111 for immediate help if they feel unable to keep safe.

All the best,

The Team at Shout