Shout 85258 レビュー 508

Shout 85258 からの回答

2025年1月3日

Hello Robbie,

Thanks for taking the time to leave a review and for your kind words about your previous experiences.

When you text in to Shout you should receive some automated messages - this will ensure you are in the queue and will be answered by the next available Shout Volunteer.

If you're not receiving these messages then please look at the information on our FAQ under the title 'What mobile phone networks can I text Shout from?' this contains help if you are unable to text in and some workarounds if you have a block on your phone.

https://giveusashout.org/about-us/faq/

Here's a list of other support options for when you can't access Shout: https://giveusashout.org/get-help/other-options-support/

Kind regards and we hope you are able to use our service again soon.

The Team at Shout

Shout 85258 からの回答

2025年1月3日

Hello GM,

Thank you for taking the time to leave a review and sharing your experience.

Our trained Shout Volunteers aim to listen with genuine empathy and help guide you to the next positive step in your own care. It sounds like you didn't experience this and we would like to look more closely at this. If you're happy for us to do this, please email info@giveusashout.org quoting the reference SD-62014 and a member of the team will reach out.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年1月3日

Hello Charlie,

Thank you for taking the time to leave a review.

We're sorry to hear you had to wait so long to be connected that you opted out. We would advise staying on the call if possible to ensure you are connected sooner - opting out and starting again would likely take longer as you were in a queue to be paired with the next available volunteer.

We hope this doesn't deter you from reaching out and seeking the support you deserve.

Here's a list of other support options for when you can't access Shout: https://giveusashout.org/get-help/other-options-support/

All the best,

The Team at Shout

Shout 85258 からの回答

2025年1月3日

Hello Leah,

Thanks for taking the time to leave a review.

We're sorry to hear your experience applying to be a Shout Volunteer didn't meet your expectations. We welcome people from all walks of life and with varied experiences to apply and aim to process their applications swiftly but thoroughly to ensure this is the right volunteering opportunity for them.

If you are still experiencing issues with your application we would welcome you to email us at info@giveusashout.org so we can look into this.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年1月3日

Hello Julia,

Thanks for taking the time to leave a review.

We're sorry to hear you were unable to connect with our support when you needed it most.

Once you text in you should receive a series of automated messages - this indicates you are in the queue to be connected to the next available volunteer. While we aim to get to people as soon as possible this may take longer than we would like during busy periods.

If you didn't receive our messages, then we would ask you to check out this page on our website for more help. https://giveusashout.org/about-us/faq/ and select 'What mobile networks can I text Shout from?'

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年12月12日

Hello Sarah,

Thank you for taking the time to leave a review.

It's clear you found your conversation unhelpful and we're sorry you didn't get the support you were hoping for at a time of distress.

The safety of people who use our service is paramount and there may be times that the volunteer will ask about imminent safety and this may include details of how this might be carried out. Once this can be assured, the volunteer may then help to explore feelings, situations and the reasons for people reaching out and we're sorry if you didn't get the opportunity to do this.

We sincerely hope you'll give us another chance when you need to talk - we are here for you.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年12月12日

Hello Maria,

Thank you for taking the time to leave a review.

While we are glad to hear you got the support you were looking for eventually, we'd like to know more about your negative experience so we can make changes where needed and hopefully encourage you to try us again.

If you would like to do this please email info@giveusashout.org quoting the reference SD-61359 and a member of the team will be in touch.

We appreciate your feedback.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年12月9日

Hello Miss Smith,

Thank you for taking the time to leave a review and for supporting your friend.

We are always looking for new volunteers and while not everyone will be approved for training, we are grateful for the time they gave to applying and for the keenness to support others with empathy and care.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年12月4日

Hello,

Thanks for taking the time to leave a review.

Our service aims to support people struggling with a variety of issues and while our volunteers are are not experts in complex issues they are trained to listen and understand with empathy and curiosity.

We are here if you want to talk about how you're feeling so we invite you to try us again and we hope you'll find the particular support you need.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年12月4日

Hello Zena,

Thanks for taking the time to write a review.

We're sorry to hear you felt unsupported when you texted us for support recently and would like to understand better what happened so we can make changes where needed and ensure your voice is heard.

If you're happy for us to do this please contact info@giveusashout.org quoting reference SD-61125 and a member of the team will reach out to you.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年12月1日

Hello Paul,

Thanks for taking the time to leave a review.

We're glad to hear you reached out when you needed support but receiving messages about being charged must have been very disconcerting.

I'd like to assure you that our service is free to use from all major UK providers including Sky but some Android phones, including the Samsung Galaxy handset, issue a warning that you will be charged for texting us but this warning is incorrect and you will not be charged.

More details can be found on our FAQ here: https://giveusashout.org/about-us/faq/

All the best,

The Team at Shout

Shout 85258 からの回答

2024年12月4日

Hello Victoria,

Thanks for taking the time to leave a review.

We're sorry to hear you found your conversation unhelpful, rushed and lacking in connection. While our volunteers receive the same training we encourage them to bring their own personality to the role. Over the course of 45-60 minutes we aim to help you explore your feelings and work towards positive next steps.

We do hope you'll give us another try when you want to chat.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2024年12月4日

Hello,

Thanks for taking the time to leave a review.

We're sorry to hear you didn't find our service helpful after waiting so long to be connected. We want people who have used our service to feel heard, understood and empowered after a conversation with us and it's clear this wasn't your experience.

if you'd like us to look more into the conversation you had so we can make positive changes please email info@giveusashout.org quoting reference SD-61010 and a member of the team will be in touch.

Thank you for your feedback and we hope you'll try us again when you need to talk.

Shout 85258 からの回答

2024年12月1日

Hello Jessica,

Thanks for taking the time to leave a review.

We're sorry to hear you've not felt supported on the occasions you've used our service and would like to know more so we can understand what happened and make changes.

Please email info@giveusashout.org quoting reference SD-60985 and a member of the team will get back to you.

Thanks for your feedback and for sharing your experience.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年12月4日

Hello Iona,

Thank you for taking the time to leave a review of your recent experience.

We're sorry to hear you've had to wait so long to be connected to a Shout Volunteer - If someone feels unable to keep safe while waiting we always advise contacting 111 or 999 for immediate help.

While the time of conversations can vary, we find that most last around 45 to 60 minutes and we aim to allow time for people to express their feelings and take support without feeling rushed.

We're working hard to bring wait times down and we hope you'll try us again.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年11月25日

Hello E,

Thank you for taking the time to leave a review.

We're sorry your experience of our service has been overwhelmingly negative.

We are working hard to bring our wait times down and our aim is for people to feel heard and listened to over the course of a conversation with a trained Shout Volunteer lasting on average 45-60 minutes.

We hope you'll give us another try but if you'd like us to look more closely at what happened, please email info@giveusashout.org quoting the reference SD-60872 and a member of the team will reach out to you.

All the best,

The Team at Shout

The Team at Shout

Shout 85258 からの回答

2024年11月25日

Hello Simon,

Thank you for taking the time to leave a review.

It's great to hear that you found our service helpful at an intensely difficult time.

We think our volunteers are amazing and would welcome applicants with lived experience - Volunteers overwhelmingly find the role incredibly rewarding.

Thanks again for your kind words 💙

All the best,

The Team at Shout

Shout 85258 からの回答

2024年11月22日

Hello Lou,

Thanks for taking the time to leave a review.

We're sorry to hear the conversation didn't work for you on this occasion.

Part of what makes a successful conversation is creating a human connection with our Shout Volunteers and it sounds like this was not your experience.

While our volunteers are trained alike they are all individuals and we encourage them to bring that to their conversations.

We hope you'll try our service again when you need support.

All the best and thank you for your feedback.

The Team at Shout.

Shout 85258 からの回答

2024年11月21日

Hello Daniel,

Thank you for taking the time to leave a review.

We understand that long wait times can be incredibly hard when you're seeking support and this is something we are working hard to bring down.

We're sorry your volunteer misunderstood your request for an apology at the start of your conversation. This appears to have tainted your experience as a whole and became an unwelcome distraction from the reason for you reaching out.

We hope you'll try us again when you need to talk and thanks for your feedback.

All the best,

The Team at Shout

Shout 85258 からの回答

2024年11月12日

Hello Caroline,

Thanks for taking the time to leave a review.

We aim for people who text in to feel heard and understood by our Shout Volunteers over the course of a conversation lasting around 45 minutes. While the wait can at times be longer than we would wish, we may send links to other forms of support while you wait to be connected to a volunteer.

We are actively working to bring down the wait times and our service is running 24/7 supporting people but we understand that is slim comfort to people who need help and are waiting - we hope this won't deter you from trying us again.

All the best,

The Team at Shout