GlassesPros.com からの回答

2023年7月6日

Hi Mary we would like to extend our sincerest apologies for the delay in the shipment of your order. We understand the inconvenience this has caused and we are deeply sorry.

The disruptions we experienced due to a shipping incident and upgrades to our lab facility have been resolved, and our operations are now running smoothly again. We are working tirelessly to ensure that all orders are delivered as swiftly as possible.

We have sent you a detailed email containing your tracking number, as well as a voicemail explaining the situation.

Our commitment is to deliver quality service and products to our valued customers. In this instance, we fell short and we deeply regret that our communication regarding these delays was not as prompt as it should have been.

If you have any further questions or concerns, please don't hesitate to reply back to the email we sent. We're here to assist you in any way we can and we truly appreciate your patience and understanding during this time.

GlassesPros.com からの回答

2023年7月6日

Hi Brittnye we apologize sincerely for the inconvenience and confusion regarding your order. Our goal is to provide our customers with excellent service, and we regret that this has not been your experience.

We are pleased that we were able to connect over the phone to explain the situation. We acknowledge that there was an issue with reading the prescription you uploaded, and we are sorry for the delay in communicating this to you.

Please rest assured that we have taken your feedback seriously and are working diligently to expedite your order through our lab. As we mentioned on the call, we will ship your order as soon as possible, and we will provide you with tracking information immediately once available.

We appreciate your understanding and patience during this time. Should you have any further concerns or queries, please feel free to contact us.

GlassesPros.com からの回答

2023年7月6日

Hi Elliot we sincerely apologize for the inconvenience and the stress this situation has caused you and your child. Ensuring a positive customer experience is at the forefront of our priorities, and we deeply regret the current situation does not reflect this.

We're glad we were able to connect with you over the phone and explain the circumstances causing the delay. As discussed, due to an unexpected shipping incident and necessary upgrades to our lab facility, our operations have been temporarily disrupted. This has resulted in an unintended delay in fulfilling and shipping orders.

Rest assured, we are treating your child's glasses order with the utmost priority and have expedited it through our lab. We will ship it out as quickly as possible and provide you with tracking information as soon as it's available.

We truly appreciate your patience and understanding during this challenging time. Your business is important to us, and we are dedicated to making this right. Should you have any more questions or concerns, please don't hesitate to get in touch with us.

GlassesPros.com からの回答

2023年7月5日

We're truly sorry to read about your dissatisfaction with the packaging time and the inventory issues you experienced. It's also concerning to hear about your experience with our customer service. We aim to provide the best service possible, and it seems we fell short in this case. We sincerely apologize for this.

Due to an unexpected shipping incident and necessary upgrades to our lab facility, we've been experiencing some disruptions in our operations. This has resulted in a delay in the fulfillment and shipping of orders, including yours. We're aware that our communication regarding these delays could have been more prompt and clear, and for this, we're deeply sorry.

We would like to correct this situation as soon as possible. We kindly request that you send an email to support@glassespros.com with your order number or other relevant information that could help us identify your order.

Your understanding and patience during these challenging times are greatly appreciated. Despite the current circumstances, we're dedicated to ensuring you have a positive experience with us. Your business is valuable to us, and we are committed to making things right.

GlassesPros.com からの回答

2023年7月4日

Hi Bryan we truly understand your disappointment and the stress this situation has caused. Please accept our deepest apologies for the delay in fulfilling and shipping your order and for any inconvenience you've experienced trying to connect with us. We acknowledge that our communication and response time should have been more prompt, and for this, we sincerely apologize.

We are glad we were able to connect via Messenger and provide an update on your order. As discussed, your order has been shipped out via Expedited shipping to ensure it gets to you as quickly as possible.

We deeply regret the disruption in our operations due to an unexpected shipping incident and upgrades to our lab facility, which has temporarily impacted our ability to deliver as per our usual standards. We want to assure you that we've prioritized resolving these issues to get orders out to our valued customers like you.

Your patience and understanding during this challenging time are greatly appreciated. We are committed to ensuring you have a positive experience with us, and we are doing everything we can to rectify this situation.

If there are any other concerns or questions you have in the meantime, please do not hesitate to reach out to us.

GlassesPros.com からの回答

2023年7月4日

Hi Judie we are truly sorry for the delay you're experiencing with your order and we completely understand your frustration. As we've mentioned in our detailed email, we've faced some unexpected challenges due to a shipping incident and upgrades at our lab facility. This has led to some disruptions in our operations and consequently, the delay in the fulfillment and shipping of orders.

We've been working hard to navigate through these difficulties and ensure orders are processed as swiftly as possible. We acknowledge that our communication about these delays should have been timelier and we deeply apologize for falling short.

Please note that your order is currently queued in our lab, and we are doing our utmost to expedite the process. We deeply appreciate your patience and understanding during these challenging times.

We value your business and remain committed to providing you with a positive experience despite these current circumstances.

Again, our sincerest apologies for the inconvenience, and we are available should you require further assistance.

GlassesPros.com からの回答

2023年7月4日

Hi Dana we are truly sorry to hear about the inconvenience you've faced and we completely understand your frustration. As we have detailed in our email to you, our operations have been temporarily disrupted due to an unexpected shipping incident and upgrades to our lab facility.

Our team has been working tirelessly to resolve these issues and to get orders shipped out as swiftly as possible. We do acknowledge that our communication should have been more prompt and for this lapse, we are deeply sorry.

Your order was re-shipped from our facility on Thursday, June 29th. As we mentioned in our email we are happy to help you process a refund.

Your understanding and patience during this challenging time are greatly appreciated. We want to assure you that we are doing everything we can to ensure you have a positive experience with us, despite the current circumstances.

GlassesPros.com からの回答

2023年7月4日

Hi Noel we're so glad to hear that you're pleased with your order and that it fits perfectly! It's our top priority to ensure that each order is accurate and meets our customers' needs, so we're thrilled to know that our efforts to contact you for additional information contributed to a positive experience.

Your feedback is immensely appreciated, and we look forward to serving you again in the future!

GlassesPros.com からの回答

2023年7月4日

Hi Bridget we understand the frustration expressed in your review, and we're truly sorry for the inconvenience and confusion you've experienced.

As mentioned in our detailed email communication, we've recently faced unforeseen disruptions due to a shipping incident and some upgrades in our lab facility. These circumstances have unfortunately led to delays in the fulfillment and shipping of your order. Our team has been working tirelessly to resolve these issues and get all orders dispatched as quickly as possible.

We recognize that our communication during this period has fallen short of our usual standards, and for this, we deeply apologize. Your order is indeed completed from our end, however, the shipping updates are lagging due to the said issues.

Please know that we value your patience and understanding during these challenging times. We are committed to improving your experience and ensuring it aligns with the service we strive to deliver. We deeply appreciate your business and promise to do everything we can to rectify the situation.

If there's anything more we can do to assist you, please do not hesitate to let us know.

GlassesPros.com からの回答

2023年7月4日

Hi Steven we genuinely understand and regret the inconvenience caused by the delay in the delivery of your sunglasses. Your experience is far from the high standards we aim to deliver, and for this, we extend our sincerest apologies.

As we've explained in our detailed email, we recently faced an unforeseen shipping incident along with some upgrades at our lab facility. This led to a temporary disruption in our processes, which unfortunately affected the timely fulfillment and shipping of your order. We've been making every effort to resolve these issues and expedite the shipment of orders.

We acknowledge that our communication regarding these delays should have been more consistent and timely. For the lack of prompt updates, we are deeply sorry.

We appreciate your patience and understanding during this challenging period. We want to assure you that we are dedicated to improving your experience and ensuring it aligns with the quality of service we strive to provide.

Thank you for your business, and if there's anything more we can do to assist you or improve your experience, please do not hesitate to let us know.

GlassesPros.com からの回答

2023年7月4日

Hi Thomas we genuinely regret hearing about your experience and the frustration you're feeling regarding the delay in your order and our response. We sincerely apologize for any inconvenience this has caused you.

We acknowledge that our communication regarding these delays should have been more timely and effective. This has been due to an unforeseen shipping incident and necessary upgrades to our lab facility, which temporarily disrupted our operations. We're currently making all possible efforts to resolve these issues and expedite all outstanding orders.

Please note, the order number you have mentioned does not seem to correspond to any existing order in our current system. We genuinely want to work with you to resolve this issue and ensure you're completely satisfied with your GlassesPros experience. We kindly ask you to send an email to support@glassespros.com with your order number, or any other relevant details that could help us identify your order.

Your patience and understanding during this challenging time are greatly appreciated, and we are dedicated to ensuring that, despite these current circumstances, your overall experience with us is a positive one.

Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.

GlassesPros.com からの回答

2023年7月4日

Hi Brittany we are sincerely sorry for the shortcomings you experienced with our customer service. We genuinely regret that you felt ignored and disregarded. That is far from the experience we aim to provide, and we deeply apologize for any frustration this has caused.

To resolve the issue, we have processed a refund for your order. Please check your account or contact your bank for confirmation. We understand that this does not completely rectify the situation but we hope it begins to show our commitment to making things right.

We have recently faced unexpected challenges due to a shipping incident and upgrades to our lab facility which disrupted our operations. While these were issues outside of our control, we acknowledge that our communication could have been more proactive. We're making strides to improve our processes and ensure a more prompt and comprehensive response in the future.

Your understanding and patience during this challenging time is greatly appreciated. We value your business and are fully committed to providing you with a positive experience moving forward. We hope for the opportunity to regain your trust in the future.

GlassesPros.com からの回答

2023年7月4日

Hi Samuel thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you found our service fast and easy to use, and that our wide range of brands and budget options catered to your needs.

We take pride in providing fashionable frames that suit all lifestyles, be it business or casual, and we're so glad that you were able to find just the right look!

We appreciate your feedback and look forward to serving you again in the future!

GlassesPros.com からの回答

2023年7月4日

Hi Ana we can't thank you enough for your heartfelt review! It makes our day to hear that we were able to provide you with the perfect solution for your son's glasses at a reasonable price.

We understand the hesitation that comes with online shopping, especially when you've had unfortunate experiences before. That's why we strive to make the process as transparent, reliable, and trustworthy as possible.

It's wonderful to hear that the frames arrived on time, were securely packaged, and fitted your son perfectly. Your satisfaction is our priority, and we are thrilled we could meet your expectations.

Your willingness to recommend us to other parents is the highest compliment we could receive. Thank you for your trust and support. Please don't hesitate to reach out if you or your son ever need anything else.

GlassesPros.com からの回答

2023年7月4日

Hi Perry thank you so much for your positive feedback! We're delighted to hear that you found your shopping experience with us to be straightforward and informative.

Our team at GlassesPros strives to create a user-friendly and informative platform, making it easier for customers like you to make informed decisions about your eyewear. Your review serves as confirmation that we're on the right track!

Thank you again for your kind words. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to assist you.

GlassesPros.com からの回答

2023年7月4日

Hi Kyndell we're truly thrilled to hear of your positive experience with our customer service team! Your satisfaction is our top priority and we're glad to know we could assist in resolving your issue swiftly and satisfactorily.

Thank you for taking the time to share your experience. We greatly appreciate your kind words and are glad to have you as a part of the GlassesPros family.

Please don't hesitate to reach out if you have any future needs or questions. We're always here to help.

GlassesPros.com からの回答

2023年7月4日

Hi Frederick we truly regret the inconvenience and frustration that you're experiencing due to the delay in receiving your frames. Please accept our sincerest apologies for this situation.

We recently sent a detailed email explaining that due to an unforeseen shipping incident and upgrades at our lab facility, our operations were temporarily disrupted. This situation significantly impacted our ability to fulfill orders in our usual timely manner. Please know that our team is working tirelessly to resolve these issues and ensure that all outstanding orders, including yours, are shipped out as swiftly as possible. We acknowledge that our communication about this delay should have been more timely and thorough, and we sincerely apologize for any confusion this may have caused.

Your patience and understanding during this challenging period are greatly appreciated. Be assured that we are wholly committed to providing a positive experience and meeting the needs of our valued customers like you. Despite the current circumstances, we are dedicated to fulfilling your order and ensuring your satisfaction.

Should you have any further concerns or queries, please do not hesitate to reach out to us. We value your business and are keen to resolve any issues you may be experiencing.

GlassesPros.com からの回答

2023年7月4日

Hi Nekasa we sent you a few emails but never heard a reply back. Our sincere apologies we were unable to process your order the first time. In the emails we sent we described how we could assist you to place another order.

Please reply back at your convenience and we would be more than happy to assist you.

GlassesPros.com からの回答

2023年7月4日

Hi Brenda we sincerely apologize for the dissatisfaction expressed in your review. The recent delay in the shipment of your order is not reflective of our typical operations.

As communicated in our email, unforeseen circumstances involving an unexpected shipping incident and lab facility upgrades temporarily hindered our operations. Our team has been tirelessly working to rectify these issues and expedite order shipment.

We understand that our communication during this delay should have been more immediate and transparent. For any oversight on our part, we sincerely apologize.

Your order was successfully re-shipped from our facility on Thursday, June 29th, and is presently in transit. For your tracking convenience, we've sent you an email containing the tracking number.

We highly appreciate your patience and understanding during this challenging time. Please rest assured that our commitment to ensuring your satisfaction remains our utmost priority.

Should you have any further queries or require additional assistance, kindly reach out to us. We are here to help.