Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... もっと見る
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レビュアーのコメントを見てみましょう
Very helpful customer service both via email and DMs slight hitch with stock but was resolved and did their best to resolve and sort out . Great items x x
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... もっと見る
企業が回答しました
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... もっと見る
企業が回答しました
企業情報
当該企業による記述
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
連絡先
4.2
ほぼ満足
310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Awful
Awful. Sent me the wrong color bag and wouldn’t provide a refund. No actual person available to handle the issue. So shady.
2025年4月1日
自発的なレビュー
Glassworks London からの回答
Hi H,
Thank you for your feedback on the Dark green high shine PVC tote bag. We have reviewed the photos for the bag and this has since been edited to match the correct colour. We hope that we made the return of the bag simple for you by providing a pre-paid return label and promptly refunding you in full including shipping fees.
At Glassworks, we really value every customer's experience and hope that came through in the service you received. As an independent business every review matters. We hope that our service has improved the 1-star rating and would greatly appreciate an update if you have one.
All the best,
GWL x
My new favorite store
My new favorite store! The two women working helped me and my friend find one of a kind items that matched our personal vibe/style. They were so patient as we tried on practically the entire store! I could’ve bought ten items but they helped me narrow it down genuinely. I’m so curious to go to every location and will definitely be ordering online since I’m in the states. The best experience ever!
2025年3月25日
Glassworks London からの回答
Hi Christine,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces and the experience Your satisfaction mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
The quality of this items has been…
The quality of this items has been great, plus they’re so unique and stylish.
2025年3月25日
Glassworks London からの回答
Hi Kelly,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Glassworks London からの回答
Hi Susan,
Thank you for sharing your love for Glassworks—we’re thrilled to hear you love the socks ordered! We’d love to see how you style them, so don’t forget to tag us on socials.
Stay tuned to our online store for fresh weekly drops and exciting new finds. We can’t wait to see you back soon!
All the best,
GWL x
Beware
Beware! Loved the designs, but my order arrived missing one item that they claimed was delivered (which was later refunded) and also with a packet of socks that was already opened (which they refused to accept back or refund).
Customer service was poor - they didn’t even have the courtesy to reply to me when I questioned this :(
The socks are labelled ‘one size’ but I found most of them to be tiny - not suitable for size 40 (UK 7).
Wouldn’t buy from Glassworks again.
2025年3月26日
自発的なレビュー
Glassworks London からの回答
Hi Lucy,
Thank you for taking the time to share your feedback—we truly appreciate it. We're sorry to hear that your experience didn’t meet expectations. We’ve reached out to you via email regarding your order, and we hope to resolve any remaining concerns.
If there’s anything further we can do to help, please don’t hesitate to reply to our email—we’d love the chance to make things right.
All the best,
GWL x
Loved the socks but disappointed to…
Loved the socks but disappointed to find 2 socks had snags and a hole in them. Not even worn yet 🥲
2025年3月21日
自発的なレビュー
Glassworks London からの回答
HI Jacky,
Thank you for taking the time to share your honest feedback with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about this issue! Pls reach out to us via the customer service email and we're happy to help you with this!
We look forward to hearing from you so we can be of further assistance. Once again, thanks for bringing this to our attention. We're just here for you.
All the best,
Christina
GWx
10/10 Glassworks Knitwear!!
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new knitwear pieces! All the jumpers and sweater vests I have from Glassworks are super cute and very flattering!! 10/10 would recommend this brand!
2025年3月17日
自発的なレビュー
Glassworks London からの回答
Hi Rebecca,
Thank you for sharing your love for Glassworks—we’re thrilled to hear you’re enjoying your pieces! We’d love to see how you style them, so don’t forget to tag us on socials.
Stay tuned to our online store for fresh weekly drops and exciting new finds. We can’t wait to see you back soon!
All the best,
GWL x
Great selection of socks 👍👍
2025年2月25日
Glassworks London からの回答
Hi Millie,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Super duper!
This was my first visit to one of your shops, Covent Garden. I bought a jumper and am very pleased so far with it, although quite pricey, it is different. Staff assistant was very friendly and helpful, a good salesperson! Will definitely visit your shop as the variety is very good. I’m always looking for something different, classy and nice!
2025年2月1日
自発的なレビュー
Glassworks London からの回答
Hi Vivian,
Thank you for taking the time to share your wonderful experience shopping with us. We're so delighted to hear you loved your new jumper, and our Covent Garden's team service. We always aim for a 5-star service, your satisfaction and good experience mean the most to us!
We can't wait for your next visit, we hope to see you back soon. Feel free to check the website for weekly fresh drops and awesome finds!
All the best,
GWL x
Poor quality, returns policy is off-putting
The clothes are really cool looking and unique, I thought this was going to be a new favorite place to shop for me. Unfortunately the quality in my experience is poor. I bought a dress first, when it arrived it looked really cheap and not like the photos. I returned it and thought I'd try again, so bought a skirt that started to fall apart the 1st time I wore it. Due to the overly drawn out returns process I went through the first time (you have to request to return items and wait for a yes) I didn't even bother returning the skirt and just decided I wouldn't risk shopping here again.
2024年7月11日
自発的なレビュー
Glassworks London からの回答
Hi Steph,
Thank you for sharing your feedback about your purchases. We appreciate you taking the time to reach out and are genuinely sorry to hear that you’re disappointed with your experience.
We understand your concerns and would like to address them. To ensure quality and address any issues, we have processes like our return form to collect data on our products, and we appreciate our customers taking the time to let us know how we're doing. Please don’t hesitate to reach out to us at hello@glassworkslondon.com and quote your issues with the skirt, we’d love the opportunity to assist you further.
Thank you for bringing this to our attention, and we truly hope to provide you with a better experience moving forward.
Warm regards,
GWL x
What a brilliant first experience !
Had a lovely first experience with glassworks ! I walked past and admired the window display so decided to pop in and was so glad I did! The shop in Shoreditch was beautifully presented, we were welcomed as we entered but weren’t pestered throughout.
All the clothes were presented pristinely, in the perfect order. The shop was clean and the manager was lovely! We had a great chat at the checkout. I didnt feel pressured to buy more, I could tell she really cared about the shop and I am definitely going to be buying lots more in the future!!
2025年1月25日
自発的なレビュー
Glassworks London からの回答
Hi Catherine,
Thank you for taking the time to share your wonderful experience shopping with us. We're so delighted to hear you loved the experience, and our Shoreditch team's window display! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service!
We can't wait for your next visit, we hope to see you back soon. Feel free to check the website for weekly fresh drops and awesome finds!
All the best,
GWL x
I love all the pieces I got
I love all the pieces I got ! As well the person in the store was amazing with me. The pieces are perfect fit for me and original
2025年1月10日
自発的なレビュー
Glassworks London からの回答
Hi Nayelli,
Thank you for taking the time to leave us a shining review and for the love and shout-out. We're so glad to hear you love the pieces! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Blue skies white clouds cuddly wool..
Blue skies white clouds cuddly wool... sweet and warm as well as a perfect fit.
Want, so want, to wear it all the time but no, no, treasure it pleasure it... and gently unwrap it from its tissue paper and show it off today as it's a Happiness jumper.
2025年1月12日
自発的なレビュー
Glassworks London からの回答
Hi S,
Thank you for taking the time to leave us a glowing review and for the love and shout-out. We're so glad to hear you love your jumper! Your satisfaction and good experience mean the most to us, and we always aim for 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
Glassworks London からの回答
Hi Lucy,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
GWx
Glassworks London, just that bit different - in a very good way!
I’ve ordered two items from Glassworks London and I’ve been very happy both times. I like that their clothes are just that bit different and both items I’ve ordered, (knitwear on two separate occasions), have been of a lovely quality and a good fit. Delivery has been prompt with email updates and great packaging. Annnnnd of course, the main thing is that it’s always fab to support small / independent shops. Highly recommend.
2024年12月26日
Glassworks London からの回答
Hi Ally,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the products and the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Thank you for your support to small and local UK brands. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New year!
Christina
GWx
Visited Covent Garden shop
Visited Covent Garden shop. Two of the shop assistants there were chatting away between themselves in the middle of the shop and we had to walk around them. No greetings whatsoever. Oh, when their known customer/friend arrived, they were super nice only to him. Another assistant came to us and helped us. She was nice.
2024年12月20日
自発的なレビュー
Glassworks London からの回答
Hi there,
Thank you for bringing this to our attention. We're really so sorry to hear about your not-so-good experience in-store.
I'll make sure to coordinate this feedback with the Store manager and team. We always value our dear customer's feedback as it helps us in providing better service. Our doors are always open if you ever want to stop in again. And feel free to reach out to us at hello@glassworkslondon.com if there's anything we can do to turn this negative into a positive. Wishing you a fab day!
All the best,
Christina
GWx
Glassworks London からの回答
Hi Stef,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Glassworks London からの回答
Hi Elaine,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Cardigan hasn't arrived and zero communication from Glassworks
**Update - Glassworks got back to me and refunded the cardigan**
I ordered a cardigan as a gift on the 25th November. It got dispatched the next day via Royalmail. On the day it got an email saying it was due for delivery, I got an email saying it 'it was being returned to sender'. I tried to contact Glassworks via their online form to understand what had happened, no one got back to me. I tried again a few days later, and still nothing. I don't know what is going on, I haven't been refunded the cardigan if it has been returned to Glassworks and even though I attempted to contact them twice, I have heard nothing! Very unprofessional
2024年11月25日
自発的なレビュー
Glassworks London からの回答
Hi Harriet,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to sincerely apologize for the confusion on not getting any response as we have been replying to your emails last December 3 and December 5. It was sent to your Gmail address.
Could you kindly check your inbox or spam folder for this pls? In regard to this order being returned to us, we haven't received any updates from Royal Mail, the reason why we opened an investigation with them last December 6th. Pls note we are working hard on making a daily follow-up with the courier so we can further update you as well. We're quite confused as well as the last tracking says this was refused and hence returned to sender.
Once again, we're sorry to hear about any issues with this order. We truly appreciate your patience and understanding. Please look out for a follow-up email from our Customer Service team regarding this matter.
Thank you again for bringing this to our attention—we’re here to help and will do our utmost to make this right.
All the best,
GWL x
Great socks!
2024年11月24日
Glassworks London からの回答
Hi Alice,
Thank you for taking the time to leave us a good review. Thank you for the love and shout-out. So happy to hear you love the socks! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
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