Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... もっと見る
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レビュアーのコメントを見てみましょう
Very helpful customer service both via email and DMs slight hitch with stock but was resolved and did their best to resolve and sort out . Great items x x
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... もっと見る
企業が回答しました
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... もっと見る
企業が回答しました
企業情報
当該企業による記述
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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4.2
ほぼ満足
310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great
Great
Everything I ordered arrived in fantastic quick time in perfect condition. Thank you
2023年8月24日
Glassworks London からの回答
Hi June,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing from start to finish
Amazing from start to finish. I have purchased 2 items close to each other and want more. Excellent quality fabrics that look worth so much more. Thank you I’m hooked!
2023年8月30日
自発的なレビュー
Glassworks London からの回答
Hi Natalie,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I love the bag but it is so smelly
I love the bag but it is so smelly! I've had it for over a week and it still stinks. I've aired it out over night and everything and boy does it stink!
2023年7月26日
Glassworks London からの回答
Hi Grace,
So glad to hear you love the bag! My apologies though for the smell due to the materials the bag is made of. Pls check this link to naturally get rid of unwanted odors- https://www.wikihow.com/Remove-Odor-from-Bags
I hope this helps! Thank you for sharing and for taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I received a refund for an item very…
I received a refund for an item very promptly and the system was really straightforward.
2023年7月24日
Glassworks London からの回答
Hi Jocelyn,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Glassworks London からの回答
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Glassworks London からの回答
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Quality not as expected
Delivery fine, but the top was not the quality I expected for £85. Returned as directed - yet to hear back re a refund.
2023年7月23日
Glassworks London からの回答
Dear Catherine,
We're very sorry to hear you're unhappy about the quality of the top. We appreciate the honest feedback and we make sure this feedback helps us in providing better services and products. Your satisfaction is out topmost priority. I'm sorry the hear you haven't received your refund yet. Upon checking, we haven't received any Return Authorization request from you and we haven't received any items back from your most recent order yet. Pls, note that we check returns and process the refunds in a timely manner.
If you could share your Return Tracking Number so we can check the whereabouts of this return, we would appreciate this. You can reach out to us for this via email- hello@glassworkslondon.com and rest assured we will get to your concerns right away.
We look forward to hearing from you. Thank you for your kind understanding.
Kindly,
Christina
GWx
Still waiting for a refund for return
2023年6月26日
Glassworks London からの回答
Dear Kristen,
We're very sorry to hear you haven't received your refund yet. upon checking, we haven't received any Return Authorization request from you and we haven't received any items back from your most recent order yet. Pls note that we check returns and process the refunds in a timely manner.
If you could share your Return Tracking Number so we can check the whereabouts of this return, we would appreciate this. You can reach out to us for this via email- hello@glassworkslondon.com and rest assured we will get to your concerns right away.
We look forward to hearing from you. Thank you for your understanding.
Kindly,
Christina
GWx
Very happy with these great socks.
Very happy with the socks, great quality and a bit different, I really like them.
2023年5月15日
自発的なレビュー
Glassworks London からの回答
Hi Jackie,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Sizing, Returns and Refund is an absolute joke!
I'm an avid online shopper and this is by far the worst place I've ever purchased anything and the worst customer experience I've ever had. Its shocking that a company like this even has an online platform. I ordered 3 pairs of socks, turns out one was out of stock - they emailed apologising and went ahead posting the other two - no goodwill, I was still charged for delivery. The sizing of the 2 items sent however was a disgraced - described as 'one size' (size UK 3-7) but doesn't even fit someone with that's a standard UK 6?
They have vague return and refund policy - refusal to offer a refund for item tried - and get this I have to cover the cost of return for the non tried item. All in all, I have to keep the items that don't fit and I don't want because it makes no logical sense to return. Order came up to circa £20, by returning it I will get £4 back if I'm lucky.
I'm never ordering from here again and I would advise others not to.
2023年5月12日
自発的なレビュー
Glassworks London からの回答
Dear S,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. First, we apologize for any confusion regarding the size of the socks. We already coordinated this feedback to the production team and we're checking if there are any changes to the new styles as most of the socks are indeed measured correctly.
We understand your order is of no use, so we accepted the return of the unused pair for a refund but pls understand we cannot accept returns for any opened and used items due to hygiene reasons and the safety of our customers means the most to us too. This is also indicated in our Return Policy page: https://glassworkslondon.com/policies/refund-policy
For this matter, we offered a return label you can use to post this back to us and store credit for the used item that you can use anytime online or in-store.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for the feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe.
Kindly,
Christina
GWx
Glassworks London からの回答
Hi Lucy,
Thank you for your honest feedback. I'm so sorry to hear about the bag you received. They do have a smell to them when they are first unpacked due to the material they are made from. However, It does go away over time and by airing out.
Hope you can try this and it gets resolved soon. If not, pls feel free to reach out to our customer service email and we're here to help. Your satisfaction means the most to us.
Best,
Christina
Glassworks
Glassworks London からの回答
Hi Leigh,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Individuality of designs is a plus.
I do like to come to Glassworks for the individuality of the clothing. It would be good if there was a choice of larger sizes as it limits what I can buy (size14)
Also think I really paid a bit too much and will be more careful next time. I appreciate that a shop in Soho has large rents and bills but nevertheless price is a consideration in these tough times.
2023年4月23日
Glassworks London からの回答
Hi Diana,
Thank you for your honest feedback. We have chosen to manufacture our range in Korea because of the labour and environmental laws in effect and the government’s focus on improving labour and environmental conditions. This is evident in the significantly higher production cost in Korea versus other countries well known for manufacturing. As a small, independent company, we work very hard to make sure our prices are competitively affordable for the good quality and stylish comfort of every collection.
I hope this helps and thank you once again for your concern. Pls sign up to our newsletter for weekly promos and discounts that you can enjoy. Your satisfaction means the most to us.
Best,
Christina
Glassworks
Very quick delivery and lovely sparkly…
Very quick delivery and lovely sparkly socks!
2023年4月20日
自発的なレビュー
Glassworks London からの回答
Hi Kirsty,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The finishing touch of the pvc tote bag…
The finishing touch of the pvc tote bag was very poorly. Too bad I can not insert a picture of it. The white of the plastic shows on the outside of this blue bag.
2023年3月27日
Glassworks London からの回答
Hi Ke,
Thank you for your honest feedback. We're very sorry to hear that you are unhappy with the product purchased. This might be a faulty one and we're very happy to help you with this. Your satisfaction and feedback mean the most to us.
I already replied to your message to us and requested for the photos to be sent to our customer service email. We look forward to hearing from you and rest assured we're always here to help our customers for any order issues. Thank you for your understanding. Stay safe.
Kindly,
Christina
GWx
Love my socks
Love my socks! Great website and quick delivery! Will visit in person next time I’m in London!
2023年3月26日
Glassworks London からの回答
Hi there,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
fast delivery and customer service
Very fast delivery and customer service. I had to edit the delivery address and it was rectified quickly by Christina x
2023年3月26日
Glassworks London からの回答
Hi Maya,
So glad to hear your lovely feedback! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come and I'm always here happy to help!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Quality products and excellent customer…
Quality products and excellent customer service experience. Thank you
2023年2月22日
Glassworks London からの回答
Hi Angela,
So glad to hear your lovely feedback! We're happy you loved the items too! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Glassworks London からの回答
Hi Ziie,
So glad to hear of your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Premium products, premium service
The entire customer journey was spot on! Not only was I super happy with the quality of the clothes I ordered, every touch point of the buying experience was perfect right down to free express shipping, sustainable packaging, email updates and unboxing experience - the note from the person who packed my items was a lovely touch. Fully sold on this brand, they set such a good standard before and beyond the buy button. Thank you!
2023年1月28日
自発的なレビュー
Glassworks London からの回答
Hi Jodie,
So glad to hear your lovely feedback! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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