Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... ãã£ãšèŠã
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Very helpful customer service both via email and DMs slight hitch with stock but was resolved and did their best to resolve and sort out . Great items x x
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... ãã£ãšèŠã
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Iâm a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... ãã£ãšèŠã
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Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you wonât see what youâre wearing on everyone else. We drop new collections every Tuesday/Wednesday so thereâs always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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The socks are absolutely lovely butâŠ
The socks are absolutely lovely but they arrived with a hole in. Customer services did respond quickly but Iâm still waiting to hear back (understandable given the time of year) but it is a shame as Iâve been desperate to wear them!
2023幎12æ29æ¥
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Glassworks London ããã®åç
Hi Helen,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us and we sincerely apologize for any delays and inconvenience this may have caused due to the recent holiday. We hope we got this corrected and resolved for you.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Loved my socks!
Loved my socks!!
Ordered the Saturday before Christmas and they came on 28th. So basically next working day. Impressive
2023幎12æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Kay,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Updated to 5 stars after issue resolved
Updated to 5 stars as Christina has now resolved the issue after an item was missing from my order. Thanks!
2023幎12æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Sophie,
Thank you for this honest feedback. My most sincere apologies for hearing that you're missing an item from this order. I'm afraid I have been checking our customer service emails and Instagram direct messages but haven't received anything about this. I would really want this to be resolved ASAP and if it's alright, pls send your order details and the item missing to our customer service email- hello@glassworkslondon.com
Here at Glassworks, our customer satisfaction is our topmost priority. Rest assured I'll do my best to help you out on this.
Thank you again for reaching out and we look forward to hearing more from you. Happy holidays, Sophie.
Kindly,
Christina
Christina on the customer service teamâŠ
Christina on the customer service team was incredibly warm, responsive, and helpful. I very much appreciated all her help!
2023幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Dear Nora,
Thank you so much for sharing this lovely feedback. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Great quality and fast shipping
Great quality and my trousers were delivered like 48hrs after I placed my order! Really pleased
2023幎11æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Lydia,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely socks
Great service, so refreshing to shop locally and find a creative and original selection of clothes. Always worth a browse.
2023幎11æ25æ¥
Glassworks London ããã®åç
Hi Rosamund,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
The most responsive and helpful supportâŠ
The most responsive and helpful support for an item that was out of stock. They immediately let me know and gave me options for a solution. I appreciate their quick responses and friendly communication. It was my first purchase from the company so it made a really good impression for me to continue supporting them. Also, the products I received from them were such great quality. Some of my new favorite pieces now!
2023幎12æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Amy,
Thank you for taking the time in sharing your wonderful experience shopping with us! Your satisfaction and good experience means the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Absolutely beautiful socks
Absolutely beautiful socks. Well packaged and quickly delivered.
2023幎11æ24æ¥
Glassworks London ããã®åç
Hi Hilary,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Not unique and not eco
I bought a bag from here for £85 as according to their website they produce items in limited runs to avoid waste. However by pure accident I stumbled across the EXACT same bag from fast fashion brand Princess Polly for just £32. I sent an email pointing this out and left a social media comment, hoping they would get back to me assuring me it was a one-time mistake. I have had no response whatsoever, but they have found the time to watch my instagram stories...odd behaviour. Their wording is also misleading - they might be BUYING in limited runs, but PRODUCING is not the same. If its coming from the same factory that is mass producing them for another brand, that still counts as a mass-produced item.
2023幎11æ28æ¥
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Item now received
Item now received. Stand by my comments regarding poor customer service.
2023幎11æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Emma,
Thank you for your honest feedback. I'm sorry to hear you feel that way. I have been responding to our email thread and the latest response was sent 2 hours ago if you can check pls.
My apologies for the confusion, Emma. I'm not suggesting that you open an investigation with Royal Mail. We will be the ones to do that if this shipment is tagged lost. Royal Mail still has your package held and is waiting for your update. But pls, if you click the link, you will see UPDATE DELIVERY options, it will ask you for your postcode, your complete mailing address, and a date when you will be available for redelivery. That's all I'm requesting for you to do as we cannot be so certain of those details and the recipients are the ones to accomplish this.
We thank you for your patience and I hope you just try to have this updated with the courier for redelivery purposes. Thank you and have a lovely day.
Kindly,
Christina
GWx
Lovely socks
Lovely socks, similar to some I bought years ago in Italy but fancier. Great variety of designs, one size (I'd say 5-7 U.K.) and they don't pinch ankles. I bought quite a few pairs, and then smile more.
2023幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Vivien,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that you loved the socks. Your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Exemplary service
Exemplary service! Nothing was too much trouble. I would absolutely buy from this company without hesitation. The products are also unique and of high quality.
2023幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Anon,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing product and company!
Not only are their products stunning I've never EVER had customer service like it. The day I ordered my beautiful ankle socks the 10% code from their website wasn't applied so I emailed and right there and then they applied the 10% and sent it back to my account. I then received an email to say that the socks were sold to me by accident when they were out of stock, and profusely apologised. Knowing I needed them for the weekend they assured me they'd be with me. 2 days later my beautiful socks were with me! I can't wait to order again! Oh, and thanks Sabrina for packing my order so beautifully!
2023幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Emmie,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Products lovely, service crap
Products lovely, customer service atrocious. Order for collection and nothing happens. Two emails and phonecall to actually get a response.
Don't order online as you won't get your products without chasing them.
2023幎10æ26æ¥
Glassworks London ããã®åç
Dear Matthew,
Thank you for the honest feedback and we're very sorry to hear about your experience. We sincerely apologize for the lack of updates as your initial email went to Spam folder and was not given attention right away. There was also a glitch in the system where you were able to order a specific item but we're out of stock. We usually reply fast or within 24 hours the latest. This falls below our customer experience standards. We are investigating to find out how this slipped through the cracks and to ensure the issue won't happen again in the future.
Rest assured we always take these feedback seriously to help us serve our customers better. Thank you again for bringing this to our attention and we certainly hope to be serving you again soon.
All the best,
GWx
Glassworks London ããã®åç
Hi Hariet,
So glad to hear you love the products and the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Really great socks and super comfortable
2023幎10æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Anna,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that. And this means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The coolest socks on the planet
Great product and speedy delivery. Glassworks has made popsocks cooler than you could ever imagine!
2023幎10æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Gill,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Glassworks London ããã®åç
Hi there,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The clerk is nice and welcome,and theâŠ
The clerk is nice and welcome,and the clothes are really nice.
2023幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi Alyssa,
So glad to hear you love the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Socks described as one size
Socks described as one size.
Unless you have small feet - less than average- not much use to a guy with size 9.
Passed them on to my wife.
She is one size - 5 ladies.
Not her style but it may save me £1 through the winter.
Nice socks - wish they fitted me.
Mea culpa in the end for not buying socks to a size.
2023幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Glassworks London ããã®åç
Hi James,
Thank you for the honest feedback and we're very sorry to hear it did not fit you. Apologies for the confusion regarding the socks' sizes. One size means it fits sizes UK 5-7 shoes per our sizing chart here- https://glassworkslondon.com/pages/sizing-guide
Also, the length and measurements of each sock are included on the product page for additional information.
We're reaching out to you directly so we can provide further assistance on this.
We hope this helps and thank you once again for the feedback.
All the best,
GWx
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