Global Traveler レビュー 

Global Traveler からの回答

2024年11月14日

Dear Rusty B,

Thank you so much for your kind words! We're thrilled to hear that we were able to assist you beyond your expectations. Our team is committed to providing the best support, and we're happy that we could help resolve your scheduling issue.

If you need anything else in the future, don't hesitate to reach out. We’re always here to help!

Best Regards,
Global Traveler
customerservice@globaltraveler.us.com
(407) 641-3729

Global Traveler からの回答

2024年11月14日

Dear Tom,

We are sorry to hear that you have not yet received your refund. In order for us to verify what happened and resolve the situation as quickly as possible, we ask that you contact us directly by email or phone.

We are available to help you and ensure this issue is resolved efficiently.

Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729

Global Traveler からの回答

2024年11月14日

Dear Eduardo Tawil,

We are sorry to hear about your experience and want to help you in any way we can. Our team has been trying to contact you via email, but we don't seem to be getting a response.

If possible, please provide us with an alternative email address so that we can ensure that our communication reaches you. We can also arrange a time for a telephone conversation at a time that is most convenient for you. We're here to resolve this and provide the support you need.

We await your return to continue with your application.

Best Regards,
Global Traveler Customer Service.

Global Traveler からの回答

2024年11月14日

Dear G MATTHES,

Thank you for sharing your experience.

We understand that there may have been some confusion when using our service. Our company offers personalized support to streamline the Global Entry application and renewal process, with the aim of ensuring that our customers receive the requested service efficiently and accurately.

It is important to us that our customers are fully informed when choosing our services. We clearly state on our website that we are an independent consultancy, not affiliated with the government, and our intention is to always be transparent about this. Our priority is to provide clarity and the best support possible, with an approval rate of over 99%. Please see all this information on our website https://globalfasttrackus.com/global/

We appreciate your feedback as it helps us improve and we are here to help with any additional questions or support you may need.

Please feel free to contact us at customerservice@globaltraveler.us.com or by phone. We ask that you contact us by phone from 9am to 5pm (Eastern Time). If you are unable to reach us, please let us know the best time to call you.

Best Regards,
Global Traveler Customer Service.

Global Traveler からの回答

2024年11月14日

Dear Lori DePalatis,

Thanks for your comment. We understand your question and are happy to clarify. The $180 payment was for our full support service for the TSA Precheck application and renewal process, which includes the following benefits:

Complete Assistance in the Application Process: We take care of all administrative and support aspects throughout the TSA Precheck application process, making the procedure simpler and faster.

Personalized Support: We offer direct assistance with scheduling the interview, ensuring you have the best date and time available for your convenience.

Interview Preparation Guidance: We provide detailed information about what to expect at the interview and what you need to bring, to ensure that the process goes smoothly.

Support with Process-Related Questions: We are available to answer any questions throughout the application process, including cases where problems arise with approval or the interview.

The $78 you paid directly to TSA is the fee charged by the United States government, which is a separate requirement of our service. The payment to TSA is a government fee that covers the processing of your TSA Precheck application, while the $180 payment covers our consulting and support services.

If you have any further questions or need further explanations, we are available to help.

Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729

Global Traveler からの回答

2024年10月30日

Dear Richard P.

Thank you so much for sharing your positive experience with us! We are delighted to hear that you had a quick and efficient process in renewing your membership.

Our goal is to provide responsive and effective support, and it is gratifying to see that our efforts are making a difference in our customers' experience.

If you require any assistance or have any questions, please do not hesitate to contact us. We are always here to help!

Best Regards,
Global Traveler Customer Service.

Global Traveler からの回答

2024年10月30日

Dear Len Fischer,

Thank you for sharing your experience with us! We are glad to hear that you found our website easy to navigate. We understand that the process can be confusing at times, and our goal is to make things as simple as possible for our customers.

If there is anything else we can do to help you or if you have additional questions, please do not hesitate to contact us. We are here to ensure that your experience is the best it can be!

Best Regards,
Global Traveler Customer Service.

Global Traveler からの回答

2024年10月30日

Dear Jean,

We are sorry that your experience with us did not meet your expectations. Our goal is to always provide comprehensive and efficient support throughout the application process for programs like TSA Precheck, and it is frustrating to hear that we were unable to do so in your case.

The fee charged includes our expert consultation and support services to ensure that each step of your application is handled in the most convenient and secure manner possible. Since your application has been approved, we would like to clarify that, in accordance with our terms, once the service has been completed and the application has been approved, there is no refund.

We are here to answer any additional questions and hope to provide a more positive experience in the future.

Please contact us directly so we can resolve any further concerns. We appreciate your feedback and the opportunity to improve!

Our contact mail is immigration@globaltraveler.us.com and our contact number is (407) 641-3729.

Best Regards,
Global Traveler Customer Service

Global Traveler からの回答

2024年11月14日

Dear Vivian Anderson,

We're sorry you got that impression and would like to clear up any misunderstandings. Our company's main objective is to offer a legitimate and quality consultancy service, helping our clients complete the TSA Precheck and Global Entry application process efficiently and without complications. We are an independent company, and we work to provide specialized support that can make navigating bureaucratic processes much easier.

We understand that your experience did not meet your expectations, and we are available to answer any questions or provide the necessary support. Our goal is to always offer transparent and honest service, never harming our customers.

If there is any specific aspect that you are not satisfied with, please contact us so we can resolve it as best we can.

Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729